ServiceSource Reviews

Updated August 19, 2014
Updated August 19, 2014
159 Reviews

2.8
159 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
ServiceSource Chairman & CEO Mike Smerklo
Mike Smerklo
88 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 15 reviews)

  • It is a great place to start your career and gives you insight into several different companies (in 12 reviews)


Cons
  • A large portion of the employees underneath upper management are either inexperienced or incompetent (in 6 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 5 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time for more than a year

    Pros

    They care about their people! Fun place to work! Lots of room for advancement.

    Cons

    Starting salary is low.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great work environment. Good opportunities to advance your career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Renewals Sales Representative  in  Denver, CO
    Current Employee - Renewals Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Very young and high-energy work environment. Usually promotes within. Uncapped bonuses. Great 'teamwork' type of business. Perks outside of paychecks based on team performance. Job security.

    Cons

    Not flexible with time-off. Quota can be raised mid-quarter. Favoritism can be prevalent. Base salaries should be higher. Choices of who they choose as managers aren't always agreeable.

    Advice to ManagementAdvice

    Don't base promotion choices necessarily on the amount of time someone has been there. Base it off of their qtr-to-qtr performance and work ethic. Numbers speak for themselves.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    5 years at SREV, it's been a good ride

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time for more than 5 years

    Pros

    Work-life balance, ongoing training opportunities, young workforce, good benefits, support to grow your career

    Cons

    Compensation is not competitive with the market, C-Level execs do not appear to want to invest in the people that make the company the most money, lack of recognition for time served

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    It was a Great place to work at until the last year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Facilities Manager  in  San Francisco, CA
    Former Employee - Facilities Manager in San Francisco, CA

    I worked at ServiceSource full-time for more than 5 years

    Pros

    Good Company somewhat need to hold on to good employee

    Cons

    Did not believe in employee's

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fun place to work downtown Nashville with great potential with hard work that is rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Sales Representative  in  Nashville, TN
    Current Employee - Strategic Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time for more than a year

    Pros

    Fun environment, mixed crowd and ability to move up. Some good managers that allow freedom to get your job done and be successful. Challenging teams depending on where you are placed.

    Cons

    Stock price and happiness is dependent on management, some young new managers that micro manage and not sure how to work with people to make a successful team.

    Advice to ManagementAdvice

    Some management is too control. loosen the chains and results could be much greater, more positive attitude.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Not bad, but could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Senior Specialist  in  Nashville, TN
    Current Employee - Operations Services Senior Specialist in Nashville, TN

    I have been working at ServiceSource full-time for more than a year

    Pros

    Relaxed working environment, you can leave work at work when you're done for the day, there are frequent opportunities to advance your career via training, etc.

    Cons

    Pay is still lacking- they intentionally work through temp agencies and delay converting those people to direct hires in order to keep overhead low. Focusing on recent college grads also keeps the costs down because as a recent grad, the impending debt repayment coerces someone into taking the job for highly mediocre pay. Raises are few and far between; promotion tracks aren't clearly defined; leadership can be weak; the company doesn't focus on hiring good workers, only cheap workers; etc.

    Advice to ManagementAdvice

    Work on hiring GOOD employees, not cheap employees. Encourage the promotion of people that excel in their position instead of passing them by in favor of less qualified, but more vocal employees- work to find the right choice, stop being lazy!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Good for inital career growth, bad for management, get stuck at certain level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ServiceSource full-time

    Pros

    Culture, initial promotions, sales bonus potential earnings and sales awards

    Cons

    Get stuck after a couple of promotions and end up doing the same thing forever

    Advice to ManagementAdvice

    Listen to employees before transforming the company for revenues

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Laid back work environment. Good job for recent grads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative  in  Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time for less than a year

    Pros

    Young environment. Lots of flexibility on hours. Decent bonuses

    Cons

    Way too much micro-management. SREV preaches being your own boss, but calls are closely monitored several times daily and there are too many meetings and updates about your territory required by management.

    Advice to ManagementAdvice

    If employee's are succeeding, let them keep doing what they're doing. No need to try to fix what isn't broken.

    Recommends
  10.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative  in  Nashville, TN
    Current Employee - Senior Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time for more than a year

    Pros

    Fun work environment, professional development opportunities, great place to grow your career. Upper management is good about listening to employees. They work hard to create a social environment.

    Cons

    Managers tend to micromanage. Very high expectations of all employees. This is not a job where you can just "coast by".

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great people, great environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  San Francisco, CA
    Current Employee - Business Analyst in San Francisco, CA

    I have been working at ServiceSource full-time for more than 3 years

    Pros

    Servicesource is a fast-growing company that has a young environment of bright individuals. Management keeps things casual which contributes to the happiness of its employees.

    Cons

    Most people find few opportunities to move into higher positions of management which makes it difficult to forecast a 5 or 10-year career path. Base-level positions offer salaries that are not in line with the salaries offered by competitors.

    Advice to ManagementAdvice

    Provide more opportunities to move up and excel.

    Recommends
    Positive Outlook
    Approves of CEO

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