ServiceSource

  www.servicesource.com
  www.servicesource.com

ServiceSource Reviews

Updated October 29, 2014
Updated October 29, 2014
193 Reviews
2.7
193 Reviews
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ServiceSource CEO Chris Carrington
Chris Carrington
104 Ratings

Review Highlights

Pros
  • Fun work environment, professional development opportunities, great place to grow your career (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good company, people, space and salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design in San Francisco, CA
    Former Employee - Design in San Francisco, CA

    I worked at ServiceSource as an intern (less than an year)

    Pros

    people are just nice and smart, you wont need any extra energy to get into this community.

    Cons

    nothing bad here so far

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Nashville Sales Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director
    Current Employee - Sales Director

    I have been working at ServiceSource full-time (more than 5 years)

    Pros

    great place to work and grow

    Cons

    need to set a clear vision

  3.  

    A great first job where you can practice your office skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Services Specialist in Denver, CO
    Current Employee - Operations Services Specialist in Denver, CO

    I have been working at ServiceSource full-time (more than an year)

    Pros

    You really get a sense of how a large office runs. I had seen the movies and talked to my parents, but actually being a cog in a large machine was a totally new experience. It was a great first job where I got to experience teamwork and handle quotas. There is a big difference between working for a school grade and working for a paycheck and I am very happy that ServiceSource was my first job. It is the classic cubicle environment, complete with supervisors and managers and cheesy 'inspirational' monthly meetings, but it was a great place to start out. Also, being that ServiceSource is conscious of what it is (a first job), it went smoothly when I left. I came, I trained, I got experience, and then I moved on.

    Cons

    I'm pretty sure it is like this for all large cubicle environments, but it was a bit high school-ish in the drama that sometimes arose. But again, as this was many people's first job, perhaps a bit of immaturity was to be expected. Managers are very good at handling the groups and I never saw anything get truly crazy.

    There is little room for job advancement. You are a cog. You can get promoted to a senior cog, and then even a supervisor cog, but that's it.

    Advice to ManagementAdvice

    Keep doing what you're doing.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    The ultimate "it is what you make it" environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Career growth opportunities. Heavy training emphasis on skills development. Provides a chance to be heard and make a significant difference with a company in the early stages of something big. Those who behave like owners will absolutely thrive at ServiceSource. Great downtown location with modern office facilities. This type of business puts a premium on problem solving and creativity.

    Cons

    Technologically immature but consistently improving. Fast pace can feel chaotic to some.

    Advice to ManagementAdvice

    Accentuate career path development and continued investment in people through specific training initiatives. Over communicate.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (less than an year)

    Pros

    ServiceSource is a growing company with a solid business model. It's a performance-oriented environment, with a substantial quarterly bonus for meeting a sales quota. The culture is fun, youthful, and individual teams are often very tight-knit. It is a great place for college graduates or those with limited experience who want to get start in a sales-related career.

    Cons

    Due to the company being young, and only public for a few years, along with the entry level nature of the job, there is a fair amount of turnover. This can lead to inexperienced low-level management and/or disorganization. Also, without performance bonuses of the Sales position, the base salary is certainly nothing to write home about (although benefits are fairly generous).

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great Place to Start a Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Denver, CO
    Current Employee - Inside Sales Representative in Denver, CO

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Great environment, awesome people to work with, advancement opportunities are there if you seek them, learning opportunities are there if you seek them.

    Cons

    Starting wage is somewhat low but still easy to live on, especially if you include bonuses; you end up doing much better than an average retail worker.

    Advice to ManagementAdvice

    Keep doing what you are doing!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fast paced, energizing place to grow career and learn sales skills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource

    Pros

    Great culture - very no-nonsense with clear focus on performance and rewards for those who do; commitment to community and giving back has become stronger over the past few years and is part of the DNA.
    Opportunities abound - growth is rapid, so career opportunities pop up in various parts of the org; never a dull day; for people who get excited by new projects & challenges, it's energizing
    Solid management - managemnet team seems to genuinely care about the employees; very seasoned and smart group of people; very committed to company's success
    Huge opportunity - big market, and just beginning to unfold

    Cons

    Fast-paced can also mean challenging work-life balance. Performance is a top priority and when customer quarter ends loom high, it'sall hands on deck
    Culture can be too aggressive for some. Must be thick skinned to succeed here.
    Growth pains - company is grwoing fast and trying to do a lot. Can be overwhelming and decisions made sometimes too quickly

    Advice to ManagementAdvice

    Stay focused on what really matters. Prioritize the most important stuff and let some things slide. Delegate more to middle management and work harder to empower employees.

    Recommends
    Approves of CEO
  9.  

    Aggressive and Knowledgeable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at ServiceSource

    Pros

    Leverages industry best practices, applies this to individual customer instances and manages service renewals in a very effective manner for it's customers

    Cons

    Some very big initiatives are being simultaneously pursued, which stresses the infrastructure and the ability to execute for it's customers

    Recommends
    Approves of CEO
  10.  

    Good place to be, high growth company and plenty of important work to be done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA

    I have been working at ServiceSource

    Pros

    High growth company with excellent customer base. A lot of quality work to be done and you can be a star if you wish to put in the work.

    Cons

    Sometimes long hours. If you're not used to doing this on your own without a lot of supervision this could be an issue. Stock is down a lot however still obove IPO price. A market induced problem and not necessarily a company specific problem.

    Advice to ManagementAdvice

    Hopefully things will continue to go great as we grow.

    Recommends
    Approves of CEO
  11.  

    A Service Source inside sales position is a rewarding and fun opportunity for people in their early to early-mid career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales Representative in Nashville, TN
    Former Employee - Inside Sales Representative in Nashville, TN

    I worked at ServiceSource

    Pros

    -Atmosphere is a lot of fun - majority of sales reps are recent college grads
    -Top-notch training- ranging from basic sales training to advanced excel courses to salesforce etc
    -Mid-level management (Team Lead and Account Manager) was intelligent, compassionate, and capable.
    -Really fun team/company outings to restaurants, football/baseball games, quarterly rallies / prize giveaways for top performers were always fun.
    -The quarterly commission checks were really good if you hit your quota.
    -Smerklo

    Cons

    Your office is most likely going to be a cubicle HOWEVER you will be surrounded by intelligent, funny, and all around great people.

    Advice to ManagementAdvice

    Provide reps with more insight into the biz

    Recommends
    Approves of CEO

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