ServiceSource

  www.servicesource.com
  www.servicesource.com

ServiceSource Reviews

Updated November 19, 2014
Updated November 19, 2014
185 Reviews
2.7
185 Reviews
Rating Trends

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ServiceSource CEO Chris Carrington
Chris Carrington
103 Ratings

Review Highlights

Pros
  • Very young and high-energy work environment (in 18 reviews)

  • A good place to start your career (in 8 reviews)


Cons
  • Upper management has no clear vision of future (in 9 reviews)

  • Lots of drama within work place, very cliquey, feels like high school (in 6 reviews)

More Highlights

54 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    It is a laid back culture that wants to promote growth of its employees. Compensation is fair.

    Cons

    There is a large disconnect between management at all levels and the reps. Company tends to seem to want to hire less than stellar talent and teach them the ways. Most reps think this is nothing more than an extension of their last college course instead of a job they should take serious.

    Advice to ManagementAdvice

    Realize that you have true talent within the walls of the company that should be leveraged vs trying to fit everyone into the same mold

    Doesn't Recommend
    Negative Outlook
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource full-time (less than an year)

    Pros

    Salary, stability, benefits, work location, and co-workers

    Cons

    Management should cross train their employees.

    Recommends
    Approves of CEO
  3. 2 people found this helpful  

    Going downhill at a rapid pace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Representative in Denver, CO
    Current Employee - Senior Sales Representative in Denver, CO

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    - Work/Life Balance
    - Office Culture is young and fun
    - Most teams Drink together on Friday's from 4 - 5.
    - Great Healthcare benefits, vision & Dental

    Cons

    Last year the company got rid of an entire level of management in the company. It used to be Sales Rep, Senior Sales Rep, Team Lead, Account Manager, etc.

    Now its Sales Rep, Senior Sales rep, Sales Manager. This means there are a LOT more people fighting for a LOT fewer management roles. They have come up with a management training program called Emerging Leaders. If you do not get accepted as one of the 15 people every 6 months, then your possibility of moving from a Senior Rep position to a Sales Manager position is almost 0%. Every 6 months you can try again, but like I said, there are now about 150 Senior Reps, fighting for every single Sales Manager opening.

    They will tell you there are other paths to take in your career, which is true, but everything is limited. The company also believes when hiring management roles, that 50% promote from within matches well with 50% outside hire.

    Base salary has gone up over the last year for the entire company, but is still on the low end to be competitive in the industry. They have also raised potential bonuses, but made them harder to achieve. on average, 2 of 7 people on my team hit over 100% of quota per quarter.

    Advice to ManagementAdvice

    Stop micro-managing. If you believe in someone enough to hire them, then you should believe them capable to DO THEIR JOB without you hovering over their shoulder at every turn.

    Bring back another level of management, or else actually open up more paths for your Senior Sales Reps to take.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Aimless direction but marvelous experience that launched me to the next step

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager II in Nashville, TN
    Former Employee - Sales Manager II in Nashville, TN

    I worked at ServiceSource full-time (more than 5 years)

    Pros

    I was promoted each year I was there. Got experiences that even my peers didn't get to experience. International implementation and training. Great people. Transparent internally (not at the C Level) Room to own and innovate if you want it. If you want to go unnoticed you can do that too. My experiences launched me into my next career which was a amazing step forward. I miss the people.

    Cons

    As I said above, I got to do marvelous things. The only problem is that those experiences didn't translate into alternate career path. No matter what I did, I was told that my experiences were guiding me to 2nd line management when really I wanted to continue implementing and training. That made it hard to invest when I knew the next level would make me miserable.

    C Level heavy. The VPs work their tails off to make it happen but the C Levels kill it. They are Wall Street babysitters trying to keep it a float long enough to get purchased. They sit behind closed doors and are afraid to get their hands dirty. This caused them to make irrational decisions based on MBA colored glasses and not awareness of what the sales team actually does.

    Invested resources into new software and not into people which caused a digression in development and sales savvy.

    Advice to ManagementAdvice

    Teach how to sell. Abandon process heaviness. Fight for managers who recognize talents that exceed the next step and open up career path.

    C-Levels need to open the door and get off the yacht and learn how the business works. Help your VP's execute the vision they know is best and have been preaching. They know best.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    ServiceSource is a fun, open minded, challenging company that could improve in employee communication and expectation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Nashville, TN
    Current Employee - Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Decent benefits, hours are stable (sometimes requiring overtime), & pay is good for a stepping stone job. Great team atmosphere, often having outings, and other group exercises to create more team oriented environment. Proactively solving problems is rewarded with praise and other more 'real' incentives (gift cards, PTO, etc).

    Cons

    Due to limited number of management opportunities, not really a career job. Because it is a younger company, there is more inexperience at management and cohort levels. Job expectations can sometimes vary widely and unexpectedly, albeit remaining fairly reasonable.

    Advice to ManagementAdvice

    Management procrastinates on communicating important information to employees, which can be quite frustrating. More open communication on expectations, org changes, etc. would be a HUGE help.

    Recommends
    No opinion of CEO
  7. 1 person found this helpful  

    Fun work environment and company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Services Specialist in Denver, CO
    Former Employee - Operations Services Specialist in Denver, CO

    I worked at ServiceSource full-time (less than an year)

    Pros

    Fun work environment with lots of young and energetic people. Good company culture, great benefits, plenty of company events and parties.

    Cons

    Too many people fresh out of college that give off a very "high school" drama or "frat house" party type feel. Pay could be better.

    Advice to ManagementAdvice

    Sales gets plenty of encouragement and recognition. If operations were treated with more respect and recognition, you might be able get more work and satisfaction out of them. Need to recognize the people that work harder not just the ones with higher numbers.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good for College Grads, but All Depends on Which Company You're In...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative
    Former Employee - Inside Sales Representative

    I worked at ServiceSource full-time (less than an year)

    Pros

    ServiceSource is a third-party sales company working with several big name tech, software, and healthcare companies... they essentially take some of the easy administrative and sales functions away from these company employees and pay spanking new graduates a hefty sum to do them. Most positions start in the mid- $30,000's in addition to bonuses and commissions. Many people do very well at ServiceSource for the amount of work that is actually done. It is a very laid back working environment; most days, employees are able to dress casually. You can get away with much more in these offices than at any other office I've ever worked in... Most people thought of these as 'Pros:' taking naps under your desk, cursing at the top of your lungs, lots and lots of office parties including alcohol. And the working hours are typical M-F business hours.

    Cons

    Your experience really depends on which company you are working for. You need to understand that many of the employees you will interact with from the company are not happy that you are taking over part of their job. They can tell you are young and inexperienced, and they might be bitter. Next, all of your managers are very young. I say this is a bad thing because they really don't know what they're doing any more than you do. If you're the person with more professional job experience than your supervisor... let's just say it gets weird. I was bored most of the time, asking for more to do. For the first three months of employment, I did absolutely nothing. And you're basically a telemarketer. You get to wear a headset and follow a script, more or less.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Data Team Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Team Lead in Nashville, TN
    Current Employee - Data Team Lead in Nashville, TN

    I have been working at ServiceSource full-time (more than 3 years)

    Pros

    Good place to start a career after college! A talent person will have a chance for future career path.

    Cons

    Low pay for the starter causes less experienced employees hired!

    Advice to ManagementAdvice

    Development plan should be taken immediately if any strong person found!

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good opportunity if you want to succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ServiceSource

    Pros

    Solid experience to be gained

    Cons

    Churn is high, but getting better

    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great 2 years ago, severely limited now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Nashville, TN
    Current Employee - Inside Sales Representative in Nashville, TN

    I have been working at ServiceSource full-time (more than an year)

    Pros

    Good culture, relaxed atmosphere. T-shirts, shorts, sandals in the summer totally ok. There are 1-3 dress up "business casual" days each week, when clients visit, that require a stricter dress code.
    They've lots of games and diversions to take advantage of during the week, games room, foosball, etc.

    Cons

    I've seen someone sent home for Sperry white soled boat shoes on a biz-cas day.
    There doesn't seem to be much room for upward advancement anymore.
    It's a great fresh-out-of-college job, but all the careers have been taken and moving up is FAR too slow, with too many responsibilities piled on and not enough reward until you get 3 or 4 steps up the ladder.

    Advice to ManagementAdvice

    Senior Reps, Team Leads should have better benefits for their increased workload.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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