Shaw Communications
3.2 of 5 177 reviews
www.shaw.ca Calgary, Canada 5000+ Employees

Shaw Communications Reviews

Updated Nov 25, 2013

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3.2 177 reviews

                             

58% Approve of the CEO

Shaw Communications CEO Bradley S. Shaw

Bradley S. Shaw

(48 ratings)

54% of employees recommend this company to a friend
17 Employee Reviews Back to all reviews
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2 people found this helpful  

Disrepectful

Non (Former Employee)
Winnipeg, MB (Canada)

I worked at Shaw Communications as a contractor for less than a year

ProsFree coffee, tea, hot chocolate, water

ConsIntimidation, harrassment, disrespect, morally degenerative, lieing, character assassination

Advice to Senior Management20 year olds do not have the intellegence or experience to be in supervisor positions.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Not quite organized

Software Developer (Former Employee)
Calgary, AB (Canada)

I worked at Shaw Communications as a contractor for more than a year

ProsHigh pay for contractors if you're smart, and sometimes allowed overtime. Some smart people to work with.

ConsLow pay for employees compared to industry, yearly salary increases are 2% average and 3% max. The smart people have realized that it's better to lay low than to try and fix anything. The hero culture means there is a lot of fire-fighting (like someone else said on here), and some people's reputations and careers have been built on being 'needed'. That's a scary life choice.

Advice to Senior ManagementIf someone is talking about the same problem over the course of a few months, fire their manager. It should have been fixed on the first, second, or third attempt.

No, I would not recommend this company to a friend

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Terrible Company to work For.

IT Manager (Former Employee)
Calgary, AB (Canada)

I worked at Shaw Communications full-time for more than a year

ProsIf you want to work yourself to death then this is the place for you. The only pro I found was that I clearly know what kind of company I would never want to work for again. I learned what was important to me in my career by living a nightmare at Shaw.

ConsSenior leadership has no vision or plan. They have a hero culture where everyone is fighting fires and no one is looking past the chaos to determine what needs to be done. The culture is also very ladder climbing where your 'friends' will stab you in the back just to get what they want.

Advice to Senior ManagementFire your senior leadership in IT. They are making a mess that will be very difficult for you to recover from.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Too much talking, not enough doing

Anonymous Employee (Former Employee)

I worked at Shaw Communications full-time for more than a year

Pros1. The money was good
2. I worked independently and had no one managing me
3. I sometimes worked at home

Cons1. I met some of the dumbest people on the planet who had the collective IQ of an ice cube
2. The entire culture of Shaw reminded me of a disturbing xfiles episode where everyone one was inbred
3. The management in Shaw would jump over $100 bills to pick up 5 cents
4. Poor onboarding
5. Abysmal long term planning
6. Non existent big picture thinking
7. Horrid management of business customers
8. Internal promotions were based on the biggest suckups...forget about being qualified
9. There was very little work for me to do (yes I did offer to help in other departments)
10. No cross training
11. No leveraging of skills across the company
12. Overall, no imagination.

Advice to Senior ManagementSenior management - you are part of the problem. Unless you go, the punter mentality will prevail. I hope someone buys Shaw and fires the lot of you.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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All is not as it seems... lots of talk, not much delivery.

TSR (Current Employee)
Vancouver, BC (Canada)

I have been working at Shaw Communications full-time for less than a year

ProsYou are genuinely providing a better product compared to competitors... shame every company in the business is behind the times.
Some good perks (very cheap TV!)
Relaxed attitude to dress code (jeans and t-shirt is perfectly acceptable, many guys wear collared shirts - they have a saying "dress for the job you want").

ConsLots of talk about balance and integrity (2 of 7 "core values") but when it comes down to it, it's just talk.
Very cliquey... very very cliquey (if you want to get anywhere here, be prepared to suck up to your manager/supervisor for every little thing... they thrive on it and you will be singled out if you don't).
Pay is below industry standard for TSR (Around $17/hr compared to say Telus who pay $20).
Work schedules are off balance... often being scheduled for 5-6 weeks of five days a week shifts that don't end until 10/11pm. That may work for some people, but not for those of us with families.
Management is not very sympathetic/empathetic... some are downright bullies.
Lots gets promised in the early stages, but when you hit the main floor it all goes out the window.

Advice to Senior ManagementTreat people like human beings.
Don't talk about balance and then provide one of the worst shift schedules out there!
Learn to treat people with respect, not just as commodities.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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They got me from a different province and when completed project laid me off before completing 6 months

Senior Analyst (Former Employee)

I worked at Shaw Communications full-time for less than a year

Prosthe pay and the director

ConsAfter making me relocate with my whole family for a Senior position i found that there was no tasks to be done, i was told to make my self as if i was working when i was asking for tasks, they told me to write brief info about the field and when i completed more than 50 pages they told me no we don't want a brief one we just want a short one and when i am done than they gave me a call center task even though it wasn't my task.

My task was to establish a new unit with new system and procedures. I realized that the system they go in was basic system and i wouldn't have agreed too but they didn't involve me in choosing it and when i asked for the system requirements they didn't give it to me. When the new system providers came i asked a lot of questions just to show them this system isn't reliable.

After the project is completed and system test done they laid me off even before completing the required hours to be eligible for EI.

I am sure that there is a commission involved in this between the manager and the system providers as for sure a huge company like this wouldn't buy a basic system like that and i was brought on for show off only.

Advice to Senior ManagementYou trust your managers a lot that makes you don't know what they are involved in.

I suggest always when a manager is involved in a project look what did he buy new in his personal life e.g. new very expensive house and/or latest brand new car

No, I would not recommend this company to a friend

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Technical Service Representative (TSR)

Technical Service Representative (Former Employee)

I worked at Shaw Communications part-time for more than 3 years

ProsAn ok starting office job
Nice coworkers

Cons-Toxic/stressful work environment.
-We are expected to live the company's values - "Integrity, Loyalty, Positive, Can Do Attitude, Team Player, Accountable, Balance, Customer Focused". But one rarely sees such values in action while supervisors/management deal with us, front line reps and addresses our concerns.
-Financial and Career Instability: Shaw will reduce our, all part time employee, hours nationally to save money which shows that they are more concerned about their bottomline rather than their us, which also simultaneously results in higher call volumes in the ques and leads to disgruntled customers. Also, there's not much career advancement opportunities available.
-Supervisors/management aren't supportive.
-Wage isn't competitive. Telus starts their customer care positions at $19.98/hr while Shaw starts with about $17.25/hr and lesser.
-Pressure to sell even though it's not a sales position.
-No tangible/substantial compensation to outperform in our role.
-To move up and get advanced training opportunities one needs to buddy with one's supervisor.

All this has resulted in a culture of high turnover in the call centre.

Advice to Senior Management-Live your values. Don't just expect us, front line reps, to live it. Think from our perspective too.
-Think from our financial perspective too, not just your own bottom line.
-Ensure that you are have regular feedbacks from us regarding supervisor/managers.
-Ensure equal opportunities to all employees for promotions/advanced training rather than keeping that at the discretion of supervisors who favour their own buddies in the teams.
-Make the wages competitive.

All this will help in reducing the high turnover currently prevalent in our call centre.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disappointing

Anonymous Employee (Former Employee)

I worked at Shaw Communications full-time for more than a year

Pros-Option to work at home some of the time
-Good peers
-Pay was above my expectations

Cons-Zero training opportunities. It's a sink or swim mentality. Even if you sink, no one will really notice or care.
-I didn't really believe the reviews about the Shaw environment being cliquish. It is. It is truly a high school popularity contest.
-If you don't work at head office, generally you are on your own. Don't expect help or mentoring of any kind.
-The work areas are all open (unless you are a manager). It's like being a cow in a pasture, except with lots of noise.
-Career postings do not appear to be real and opportunities are limited unless you are at the managerial level or want to work at head office. Using talent in other regions is uncommon.
-There is no cross training or cross pollination between similar roles.
-Performance reviews are nothing more than lip service and a way for a manager to make him or herself look good.
-The overall skill level (technical, managerial, or otherwise) is marginal. It's like a 50 person company grew into a 14,000 person company, yet still tries to operate as a 50 person company. No one has caught up. This applies to most not all. If you are highly skilled with some common sense and business experience, don't work here.
-Internal promotions *sometimes* result in the wrong people being in the wrong positions.
-The culture is purported to be "family oriented". It's a business, so it should be "business oriented". It is more about blaming the wayward brother than finding workable solutions.
-The strategic direction of the company is not communicated effectively.
-Best practices are non-existent.

Advice to Senior Management-Make performance reviews count
-Hold people accountable for what they do
-Drive efficiencies within
-Adopt best practices
-Fire a few managers
-Leverage talent
-Make training meaningful

No, I would not recommend this company to a friend

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Dissatisfied Reporting Analyst

Reporting Analyst (Current Employee)
Calgary, AB (Canada)

I have been working at Shaw Communications full-time

ProsHigh Level of stress, Confused Management, Micro Management and high expectation with very low pay. Broken promises and working on stone age software. Management deals reporting analyst as if they are call center agents. Detail progress report every other day. Very tedious process of creating a report. Too much work with little time given to complete a task.

ConsGreat Benefits, Good Team and Manager.

Advice to Senior ManagementPlease motivate team with some promotion.

No, I would not recommend this company to a friend

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Disappointing with common sense lacking.

Anonymous Employee (Former Employee)

I worked at Shaw Communications full-time for less than a year

ProsMy biggest pro is freedom. My second biggest is I get paid correctly and on time.

Cons-Lack of diverse corporate experience, i.e. many who work in Shaw started with Shaw.
-Lack of real business experience. Company has no idea about what business customers need.
-I get the distinct feeling that many are there to socialize and pick up their pay packet
-Strange culture. I sometimes liken it to be in a parallel universe.
-Lack of accountability. It's more like finger pointing and shifting blame rather that find a solution.
-Career advancement is sketchy and depends on whether or not you've decided to drink the kool-aid. Qualified people (i.e. unpopular) do not seem to advance.

Advice to Senior ManagementLearn about what the word 'LEVERAGE' means in terms of human talent. Use it, know it, love it.
Learn about what business processes are and how they help you, not hurt you.
Understand fundamental cost/benefit analysis and the small details behind it.
Manage the job postings like there are actual jobs, not like a stock ticker symbol.
Get a better grasp on what people below you are doing. It seems like you all are in an ivory tower. The jeans don't automatically make you common.
Find a similar US carrier that has had success in the business space and emulate that carrier. It will pay the company back in spades.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Shaw Communications reviews and ratings — including employee satisfaction and approval rating for Shaw Communications CEO Bradley S. Shaw. All 17 reviews posted anonymously by Shaw Communications employees.