Shaw Communications

  www.shaw.ca
  www.shaw.ca

Shaw Communications Reviews

Updated November 26, 2014
Updated November 26, 2014
248 Reviews
3.2
248 Reviews
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
82 Ratings

Review Highlights

Pros
  • Company really does try to ensure employees have a work/life balance (in 14 reviews)

  • Really good benefits with an easy going work environment (in 24 reviews)


Cons
  • stress a work-life balance but schedule you only on evening and weekend shifts (in 8 reviews)

  • Terrible senior management in the area that I worked in (in 9 reviews)

More Highlights

24 Employee Reviews Back to all reviews

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  1.  

    no integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative - Sales in Calgary, AB (Canada)
    Former Employee - Customer Service Representative - Sales in Calgary, AB (Canada)

    I worked at Shaw Communications full-time (less than an year)

    Pros

    pay was alright
    some nice people

    Cons

    no values
    condescending management
    no work life balance

    Advice to ManagementAdvice

    get qualified people in management instead of hiring people you just brought on a few months ago. this makes your new and old employees leave because of incompetance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    The definition of insanity is...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support in Edmonton, AB (Canada)
    Former Employee - Sales Support in Edmonton, AB (Canada)

    I worked at Shaw Communications full-time (more than an year)

    Pros

    Co-workers, some supervisors and leaders, benefits, some departments. Team building outings and events, recognition of top performers, staff discount

    Cons

    No advancement opportunities
    Low salaries
    Incompetent leadership
    Mass layoffs
    Corporate restructuring
    Corporate speak
    No value of customers or good employees
    Consistent poor hiring decisions
    Consistent poor hiring decisions for leadership roles

    Advice to ManagementAdvice

    Either sell the company or decide you want to compete with Telus. Inaction isn't producing results.

    No more mass layoffs

    Hold your poor performing leaders accountable

    Retain top performing employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Dysfunctional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/TSR/Installer in Edmonton, AB (Canada)
    Former Employee - Customer Service Representative/TSR/Installer in Edmonton, AB (Canada)

    I worked at Shaw Communications part-time (more than 5 years)

    Pros

    * several new technology projects that were somewhat interesting.
    * initial blush suggested that employees were empowered.

    Cons

    * firm anti-intellectual stance in local management.

    * MANY questionable, unethical actions like management all but forcing staff to put credits on people's accounts without documentation, using their status as their staff's ISP to monitor Internet activity for the proper attitude, questionable behaviour around competitors and resellers, etc.

    * draconian response to social media where they sent cease and desists to all the early Facebook groups, whether they were pro or con, snuck people into the groups to spy on the commentary, etc.

    * very firm divide between management and staff that's enforced heavily, to the point where several friends are now ex-friends because they chose to go the management route and thus could not associate socially with me any more.

    * almost laughable corporate "values" culture where hundreds of thousands of dollars were spent to forward corporate values that weren't even spelled correctly or weren't grammatically correct on the products.

    * near cultic worship of the immediate Shaw family, to the point where very expensively produced books about the family history were given to each of the employees and signed by JR Shaw himself in an extensive book signing parade through the various Shaw systems.

    * Horrible competitive attitude that had them mocking competitors openly at corporate events.

    * virtually non-existent advancement unless you showed the proper corporate loyalty.

    Advice to ManagementAdvice

    Get the class A voting shares out of the family's hands and into the public's hands.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Horrible Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)

    I worked at Shaw Communications full-time (less than an year)

    Pros

    Benefits and definitely personal growth to realize I would never work for a company like this again. Took the skills I learned to build my own company and manage it by not doing what they did.

    Cons

    Office politics have a huge impact on when and where you move up in the company. The call center was okay. Lots of drama with who can kiss better butt. Poorly managed team structures. I feel bad for the upper management for choosing who they chose to manage some of the teams. For a "family business" they fall far from the mark in terms of decent human interaction. HR team is bunch of bullies. On more than one occasion, there have been workers in tears because some of the HR reps have been known to come after them due to siding with management when they are supposed to be a non-biased neutral party trying to resolve conflicts in the workplace. HR reps are known in the company to bully when they are to prevent bullying. As an employee, you should not be afraid to go to HR when you feel like you need assistance. When I use the term bullying, I mean it. I'm not using term for the sake of trying to get my point across but it is what it is, right? More than a few of my former colleagues have had to appeal to the labor board due to their issues. Too many horror stories to count.

    Advice to ManagementAdvice

    I've dealt with horrible direct management. My supervisor had no idea what they were doing. My supervisor was given the role and had not earned it apparently. Be careful who you are putting in a management position to deal with employees directly. Some are not following what "plans" you have for the company but rather going on power trips. Make a plan and stick to it. The vision is constantly changing and people who would've spent years continuing to work for you have left because of poor management. From a business perspective, I'd rather have a long time employee than spend money on constantly backfilling positions and training new employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    It was pretty hellish.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales Consultant in Vancouver, BC (Canada)
    Current Employee - Business Sales Consultant in Vancouver, BC (Canada)

    I have been working at Shaw Communications full-time (more than 5 years)

    Pros

    The money was ok, and they don't hire externally for management.

    Cons

    It's an underfunded cult. You don't want to work in a call centre, just trust me, everyone gets sucked in and stays for too long. I literally know no one who liked their job. No one.
    They don't hire externally for management, so it's just kind of the luck of the draw re: who's going to end up supervising you.

    Advice to ManagementAdvice

    MOVE ON.

    Doesn't Recommend
  7. 1 person found this helpful  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Coordinator in Calgary, AB (Canada)
    Former Employee - Project Coordinator in Calgary, AB (Canada)

    I worked at Shaw Communications full-time (more than 3 years)

    Pros

    The company has great benefits and stock options. Great opportunity to learn the ins and outs of the industry and connect with other people in the field.

    Cons

    This company unfortunately is poorly run. There are no room for true leadership, and management is always scrambling to impress the higher ups, leaving the blame and responsibility on their employees. Not much room for growth in company as managers frown upon leaving departments for other areas of interest and there is little upward mobility. The weirdest thing? There's was a rule that you can only have two personal items on your desk, and the COO would walk around enforcing this rule.

    Advice to ManagementAdvice

    Office culture needs to be developed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Terrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Toronto, ON (Canada)
    Current Employee - Human Resources in Toronto, ON (Canada)

    I have been working at Shaw Communications full-time (less than an year)

    Pros

    Good benefits and employee discounts

    Cons

    Overtime was expected. My team worked generally from 9 - 6 or 7 but took 60 - 90 minute lunches. They didn't have kids so it didn't matter. I worked from 8:30 to 4:30 or 5 and took 30 minute or less lunches but according to them I wasn't dedicated. Not a lot of opportunities, poor equipment provided to do the job.

    Advice to ManagementAdvice

    Remember that not every department is a call centre and work standard business hours. As a result, doctor appointments etc must happen during your shifts.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Disrepectful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Non in Winnipeg, MB (Canada)
    Former Employee - Non in Winnipeg, MB (Canada)

    I worked at Shaw Communications as a contractor (less than an year)

    Pros

    Free coffee, tea, hot chocolate, water

    Cons

    Intimidation, harrassment, disrespect, morally degenerative, lieing, character assassination

    Advice to ManagementAdvice

    20 year olds do not have the intellegence or experience to be in supervisor positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Not quite organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Developer in Calgary, AB (Canada)
    Former Employee - Software Developer in Calgary, AB (Canada)

    I worked at Shaw Communications as a contractor (more than an year)

    Pros

    High pay for contractors if you're smart, and sometimes allowed overtime. Some smart people to work with.

    Cons

    Low pay for employees compared to industry, yearly salary increases are 2% average and 3% max. The smart people have realized that it's better to lay low than to try and fix anything. The hero culture means there is a lot of fire-fighting (like someone else said on here), and some people's reputations and careers have been built on being 'needed'. That's a scary life choice.

    Advice to ManagementAdvice

    If someone is talking about the same problem over the course of a few months, fire their manager. It should have been fixed on the first, second, or third attempt.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Terrible Company to work For.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager in Calgary, AB (Canada)
    Former Employee - IT Manager in Calgary, AB (Canada)

    I worked at Shaw Communications full-time (more than an year)

    Pros

    If you want to work yourself to death then this is the place for you. The only pro I found was that I clearly know what kind of company I would never want to work for again. I learned what was important to me in my career by living a nightmare at Shaw.

    Cons

    Senior leadership has no vision or plan. They have a hero culture where everyone is fighting fires and no one is looking past the chaos to determine what needs to be done. The culture is also very ladder climbing where your 'friends' will stab you in the back just to get what they want.

    Advice to ManagementAdvice

    Fire your senior leadership in IT. They are making a mess that will be very difficult for you to recover from.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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