Shaw Communications

  www.shaw.ca
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Shaw Communications Reviews

Updated Jul 27, 2014

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All Employees Current Employees Only

3.2 207 reviews

55% Approve of the CEO

Shaw Communications CEO Bradley S. Shaw

Bradley S. Shaw

(67 ratings)

55% of employees recommend this company to a friend

Review Highlights

Pros
  • Company really does try to ensure employees have a work/life balance (in 12 reviews)

  • Really good benefits with an easy going work environment (in 23 reviews)


Cons
  • stress a work-life balance but schedule you only on evening and weekend shifts (in 7 reviews)

  • Terrible senior management in the area that I worked in (in 8 reviews)

More Highlights
44 Employee Reviews Back to all reviews
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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    It was okay, it wasn't too ambiguous.

    Anonymous Employee (Current Employee) Gloucester, MA

    ProsReally streamlined simple process for work

    ConsWay too simple and not any room for growth for those who want it

    Advice to Senior ManagementWay too simple and not any room for growth for those who want it

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Welcome back to high school BS

    Customer Service Representative (Current Employee) Edmonton, AB (Canada)

    Pros- benefits are all I can say

    Cons- NO work life balance
    - supervisors do nothing all day except hop sup desk to sup desk discussing nothing work related and they take off whenever they want for however long they want when the big boss is out of the office
    - employees are constantly given mixed signals about what to be doing

    Advice to Senior ManagementGet supervisors who have some actual management skills and not who can stick their nose furthest up the bosses butt

    Watch your supervisors as much as you have them watching the csr, tsr.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Fun, fast paced sales environment

    Customer Solutions Specialist (Current Employee) Edmonton, AB (Canada)

    ProsShaw has great benifites as well as has created a very engaguing environment for its call center employees. The people you work with make all the difference.

    ConsGrowth and development can be hindered depending on who is a pointed to manage you. Office politics play into eligibility for promotion.

    Advice to Senior ManagementFocus on your people! Seek out and utilize the strengths your people may have as you have such a wide variety of talents which can be utilized more efficiently.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    1 person found this helpful  

    A good place to start, but don't stay forever.

    Technical Support Representative (Former Employee) Calgary, AB (Canada)

    ProsTypical large-company work environment. There is definitely room to advance within the company, other positions in other departments open up all the time and mobility is fairly easy. Average starting wage and benefits. The share purchase plan is a solid deal if they're still offering it.

    Compared to the competition, they *do* try harder to serve customers. Technical departments "get it" and don't mess with connections, throttling, etc. Towards the end of my time there there was an initiative to improve management and actually listen to feedback from customers and front-line reps that sparked a few small but welcome improvements - I'm not sure how this has continued.

    ConsThe absolute poster-boy of a publicly-traded company that has reached market saturation. Rate hikes and new fees abound. Pressure is on all public-facing reps to sell, sell, sell. Quality of the technical support suffered as sales were recognized above other metrics. Corporate drone-hood and we-speak is prevalent and soul-destroying. Low-level management was focused entirely on metrics and paperwork.

    Early in my time there the responsible VP would cut, cut, cut until we were working on laughably outdated hardware and broken screens.

    Billing system is 30+ years old and despite many, many attempts no one can seem to get the act together enough to actually replace it with something that does not bog down productivity (or anything, really).

    Training of front-line reps is lacking and did not improve over my time there - simple mistakes are repeated over and over.

    And those hold times cable companies are famous for? They could be drastically reduced easily, but that requires too much money, so they're happy with things the way they are, which is very stressful. The biggest drop in average wait times always came when new reps were hired. Butts in seats get the job done.

    Finally - this is a family-owned company, which means senior management is by no means the best qualified for the job - they had them handed out from Dad years ago.

    I recommend this company only because it's a great way to start a career out of college, but move up out of customer service or on to something else by 18 months at most. There are much better places out there.

    Advice to Senior ManagementInvest in the things that keep customers happy instead of hoovering up your own stock to keep it going.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    "people powered" not so much

    Test Lead (Current Employee) Calgary, AB (Canada)

    ProsI joined Shaw over ten years ago. The individual contributor to lower leadership has some of the best people you will find in a career.

    ConsThe reorgs happen often. There is no future long term planning at Shaw. Over hire, fire. Watch amazing people leave and watch your own workload triple with no compensation. Long term I am sad I wasted so many years of my career in such a toxic environment. I am in the process of leaving and look forward to handing in my resignation.

    Advice to Senior ManagementTreat people like the asset that they actually are. The new model of rewarding management based solely on hitting budget is fundamentally flawed and will not produce a happy balanced work environment (or long term highly productive staff).

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great learning experience! Shame about the direction the company has gone in.

    Supervisor (Former Employee) Calgary, AB (Canada)

    ProsThe people ( peers , co-workers )

    ConsEverything was fluff and no substance, a lot of talking the talk but not walking the walk.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Better than not being employed... Taking about CSR and TSR's role

    Technical Support Representative (Current Employee) Edmonton, AB (Canada)

    ProsGood for starting career but don't except growth until you can build off work friends...
    Good benefits to make up for low hourly rate
    Nothing exceptional apart from a daily routine job

    ConsWhere do I start from -
    Don't expect growth... seen TSR and CSR's on the same designation for years...
    Management doesn't care - if the customer is spending 2 hrs on hold to speak to an agent or customer is leaving shaw and going to telus
    Training - you don't learn anything but only get paid
    Systems suck
    Shaw people talk about Shaw core values and they can keep talking for ever without following them
    Raises - forget it.. even though you are a top performer throughout the year - call stats and sales
    Only care about selling services apart from resolving the customer's issue

    Advice to Senior ManagementChange - Stop talking and start implementing
    Make it a place for employees to work rather than stressful place
    Start caring about customers else Customer might stop caring about you and your services..
    I was a Shaw customer till I was employed with Shaw.. however good that I left shaw and switched to Telus and I am happy with services and customer services...!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    I loved the people i worked with

    Commercial Accounts (Former Employee) Vancouver, BC (Canada)

    ProsGood pay considering the industry

    ConsConfusion at senior management levels. Relying more on the accountants and shareholders than the people who built the company through years of blood sweat and tears. Keep your head down and mouth shut and maybe you'll avoid one of their severe cuts to staff....quit telling employees the company is "People Powered", when it's run by the ledger.

    Advice to Senior ManagementRemember the people who built this company. 10 years ago, this company cared about it's people....now, they're disposable

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Confused and disorganised top management and lapdogs middle managers

    Test Lead (Former Employee) Calgary, AB (Canada)

    ProsYou get a salary and work with some great people

    ConsLeadership is out of touch with reality. They just keep changing because they can. They never think anything through. When a directive comes you are given the high level instruction when you get stuck on the everyday implementation and ask questions - you get in trouble. An ideal place for yes men and lap dogs. In the few months I was there they were too busy to give the periodic 1,3 or 6 months review. On the 6th month I am told I don't meet the requirement.
    If the requirement is to say yes to everything then yes I did not meet that requirement. However in that period I was on over 5 project/ programs which kept changing in priority and I still manage to be ahead of Schedule for the billing project for which I was initially assigned resources to work with ( someone who had been interviewed and hadn't accepted the job offer) yes that's how confused they are.

    If you want an ulcer or to go insane, take up a role here.

    Advice to Senior ManagementGive people the tools to work. Somethings just take time, you can't have a baby in one month by getting 9 women pregnant ! Think think think!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    This is one of the most toxic environments I have ever worked for in my life. This company lives & dies by its stock.

    Anonymous Employee (Former Employee) Vancouver, BC (Canada)

    ProsEntrepreneurial culture - you can do a lot in your role.

    ConsNot open to new ideas or processes. A lot of stupid people that have been there for too long get promoted to management. A lot of people will back stab you if they think you are a threat.

    Advice to Senior ManagementInnovate much? Your competitor is going to kill you & I can't wait.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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