Shaw Communications

  www.shaw.ca
  www.shaw.ca

Shaw Communications Reviews

Updated December 3, 2014
Updated December 3, 2014
248 Reviews
3.2
248 Reviews
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Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
82 Ratings

Review Highlights

Pros
  • Company really does try to ensure employees have a work/life balance (in 14 reviews)

  • Really good benefits with an easy going work environment (in 24 reviews)


Cons
  • stress a work-life balance but schedule you only on evening and weekend shifts (in 8 reviews)

  • Terrible senior management in the area that I worked in (in 9 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was okay, it wasn't too ambiguous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Gloucester, MA
    Current Employee - Anonymous Employee in Gloucester, MA

    I have been working at Shaw Communications

    Pros

    Really streamlined simple process for work

    Cons

    Way too simple and not any room for growth for those who want it

    Advice to ManagementAdvice

    Way too simple and not any room for growth for those who want it

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Overall good experience but at the end it was all smoke and glass.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loyalty Care Representative
    Former Employee - Loyalty Care Representative

    I worked at Shaw Communications full-time (more than 3 years)

    Pros

    Good benefits and salary was ok. People were great. Many different positions to transition too.
    Better to work hourly than salary.

    Cons

    Double standards. I started to having medical issues and I started to have other issues they say they want to help but don't actually do it or mean it.

    Advice to ManagementAdvice

    Keep GREAT people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    High Expectations, Low Appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Calgary, AB (Canada)
    Former Employee - Analyst in Calgary, AB (Canada)

    I worked at Shaw Communications part-time (more than an year)

    Pros

    Shaw has above average medical benefits. The workplace has a casual atmosphere and the co-workers are friendly. Flexible scheduling if you can fit the work in the assigned scheduling...

    Cons

    Management seems to have no appreciations for their employees. They expect you to handle huge work loads. Advancement is for the ones in the management click and not for the highly skilled or hard working employees.

    Advice to ManagementAdvice

    Don't take employee for granted and give back a little.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    It's ok if you drink enough Shaw Koolaid...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Vancouver, BC (Canada)
    Former Employee - Technical Support Representative in Vancouver, BC (Canada)

    I worked at Shaw Communications full-time (more than an year)

    Pros

    Decent paycheck for fairly unskilled work if you are a TSR.

    The best way to get a GREAT job at Shaw is to be one of J. R. Shaw's kids and just pocket the cash.

    The NEXT best way to get a great job at Shaw is NOT to start at the bottom and try to work your way up... you'll find your career stalls straight away. Instead, get a degree and leapfrog over the basic positions to something more skilled.

    Cons

    No scope for internal promotion - unless it's for a management position with no job security.

    This is in stark contract to Rogers (a competitor of Shaw) who love to train up their staff and to reward them with internal promotion and pay for courses. I actually got quite angry with the way non-Shaw staff were parachuted into the GOOD jobs... while the loyal Shaw TSR/CSRs could only move on to lower/middle management (from which they were at high risk of getting laid off every 3 years).

    Advice to ManagementAdvice

    Senior management don't need my advice. They already have the perfect system for taking money from hard working Canadians and putting it into the pockets of the Shaw family.

    Recommends
    Negative Outlook
  6. 1 person found this helpful  

    Shaw Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Mississauga, ON (Canada)
    Former Employee - Manager in Mississauga, ON (Canada)

    I worked at Shaw Communications full-time (more than 10 years)

    Pros

    They have very good benefits and bonuses twice a year.you also get three weeks holidays just to start and five personal days

    Cons

    Upper management say one thing and do another. There is too much butt kissing and favoritism. They just look at you as a number not a person.

    Advice to ManagementAdvice

    Say what you mean and mean what you say.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Not the same company it used to be!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)

    I worked at Shaw Communications full-time (more than 3 years)

    Pros

    Great team environment, management SEEMS to care about identifying personal growth opportunities.
    Good people, good benefits, decent salary.

    Cons

    Poor leadership. Seems like the organization talks the talk but has trouble walking the walk! Good for a short term but would definitely recommend looking elsewhere, as this company has shifted from good moral values and customer service to a sinking ship that only cares about taking $$$ from customers.

    Advice to ManagementAdvice

    Don't let go of your valued employees, but rather take a close look at your leadership team and go back to the basics of making customers and employees happy. Get back to your roots Shaw or you will be squashed by the competition!!!
    Work WITH and develop your employees....we are more than a number!!! Restructuring isn't always a good decision.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    No career progression paths, not a very innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaw Communications

    Pros

    Good discount on cable, internet and phone. Flexible work hours. Lots of learning when you are brand new.

    Cons

    There is no career progression path for more senior people. Shaw is good to start your career off with, but work here no more then a year then leave. In certain management circles there seems to be an almost active disdain for higher education or learning.
    There is very little appetite for innovation here. Senior management only seems to care about minimizing risk, which means doing the minimum amount of effort it takes to spare their bonuses. The internal process for change controls is very bureaucratic and cumbersome to manage. It takes forever to execute the simplest of projects.

    Advice to ManagementAdvice

    Become a little more risk taking, and be a lot more innovative

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Ego Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shaw Communications full-time

    Pros

    Good Benefits
    People are good
    Good cable discount

    Cons

    Below industry standard pay
    Promotions are based on who you know, not what you know

    Advice to ManagementAdvice

    take out the egos

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Work here if you need a job but don't hope for a carrer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician in Toronto, ON (Canada)
    Current Employee - Service Technician in Toronto, ON (Canada)

    I have been working at Shaw Communications full-time (more than 8 years)

    Pros

    Decent wage and benefits, good work-life balance.

    Cons

    Incompetent management, lack of investment, and too many camps that are fighting each other for power and influence instead of working together.

    Advice to ManagementAdvice

    Fix the employment and promotions system by making it fair.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Welcome back to high school BS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)

    I have been working at Shaw Communications full-time (more than 8 years)

    Pros

    - benefits are all I can say

    Cons

    - NO work life balance
    - supervisors do nothing all day except hop sup desk to sup desk discussing nothing work related and they take off whenever they want for however long they want when the big boss is out of the office
    - employees are constantly given mixed signals about what to be doing

    Advice to ManagementAdvice

    Get supervisors who have some actual management skills and not who can stick their nose furthest up the bosses butt

    Watch your supervisors as much as you have them watching the csr, tsr.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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