Shaw Communications

  www.shaw.ca
  www.shaw.ca
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Shaw Communications Reviews

Updated September 18, 2014
Updated September 18, 2014
225 Reviews
3.2
225 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shaw Communications CEO Bradley S. Shaw
Bradley S. Shaw
74 Ratings

Review Highlights

Pros
  • Company really does try to ensure employees have a work/life balance (in 12 reviews)

  • Really good benefits with an easy going work environment (in 23 reviews)


Cons
  • stress a work-life balance but schedule you only on evening and weekend shifts (in 7 reviews)

  • Terrible senior management in the area that I worked in (in 8 reviews)

More Highlights

48 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was okay, it wasn't too ambiguous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Gloucester, MA
    Current Employee - Anonymous Employee in Gloucester, MA

    I have been working at Shaw Communications

    Pros

    Really streamlined simple process for work

    Cons

    Way too simple and not any room for growth for those who want it

    Advice to ManagementAdvice

    Way too simple and not any room for growth for those who want it

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Not the same company it used to be!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Calgary, AB (Canada)
    Former Employee - Anonymous Employee in Calgary, AB (Canada)

    I worked at Shaw Communications full-time for more than 3 years

    Pros

    Great team environment, management SEEMS to care about identifying personal growth opportunities.
    Good people, good benefits, decent salary.

    Cons

    Poor leadership. Seems like the organization talks the talk but has trouble walking the walk! Good for a short term but would definitely recommend looking elsewhere, as this company has shifted from good moral values and customer service to a sinking ship that only cares about taking $$$ from customers.

    Advice to ManagementAdvice

    Don't let go of your valued employees, but rather take a close look at your leadership team and go back to the basics of making customers and employees happy. Get back to your roots Shaw or you will be squashed by the competition!!!
    Work WITH and develop your employees....we are more than a number!!! Restructuring isn't always a good decision.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    No career progression paths, not a very innovative company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shaw Communications

    Pros

    Good discount on cable, internet and phone. Flexible work hours. Lots of learning when you are brand new.

    Cons

    There is no career progression path for more senior people. Shaw is good to start your career off with, but work here no more then a year then leave. In certain management circles there seems to be an almost active disdain for higher education or learning.
    There is very little appetite for innovation here. Senior management only seems to care about minimizing risk, which means doing the minimum amount of effort it takes to spare their bonuses. The internal process for change controls is very bureaucratic and cumbersome to manage. It takes forever to execute the simplest of projects.

    Advice to ManagementAdvice

    Become a little more risk taking, and be a lot more innovative

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Ego Driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shaw Communications full-time

    Pros

    Good Benefits
    People are good
    Good cable discount

    Cons

    Below industry standard pay
    Promotions are based on who you know, not what you know

    Advice to ManagementAdvice

    take out the egos

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Work here if you need a job but don't hope for a carrer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician  in  Toronto, ON (Canada)
    Current Employee - Service Technician in Toronto, ON (Canada)

    I have been working at Shaw Communications full-time for more than 8 years

    Pros

    Decent wage and benefits, good work-life balance.

    Cons

    Incompetent management, lack of investment, and too many camps that are fighting each other for power and influence instead of working together.

    Advice to ManagementAdvice

    Fix the employment and promotions system by making it fair.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Welcome back to high school BS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)

    I have been working at Shaw Communications full-time for more than 8 years

    Pros

    - benefits are all I can say

    Cons

    - NO work life balance
    - supervisors do nothing all day except hop sup desk to sup desk discussing nothing work related and they take off whenever they want for however long they want when the big boss is out of the office
    - employees are constantly given mixed signals about what to be doing

    Advice to ManagementAdvice

    Get supervisors who have some actual management skills and not who can stick their nose furthest up the bosses butt

    Watch your supervisors as much as you have them watching the csr, tsr.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Fun, fast paced sales environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Solutions Specialist  in  Edmonton, AB (Canada)
    Current Employee - Customer Solutions Specialist in Edmonton, AB (Canada)

    I have been working at Shaw Communications full-time for more than a year

    Pros

    Shaw has great benifites as well as has created a very engaguing environment for its call center employees. The people you work with make all the difference.

    Cons

    Growth and development can be hindered depending on who is a pointed to manage you. Office politics play into eligibility for promotion.

    Advice to ManagementAdvice

    Focus on your people! Seek out and utilize the strengths your people may have as you have such a wide variety of talents which can be utilized more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    A good place to start, but don't stay forever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Calgary, AB (Canada)
    Former Employee - Technical Support Representative in Calgary, AB (Canada)

    I worked at Shaw Communications full-time for more than 5 years

    Pros

    Typical large-company work environment. There is definitely room to advance within the company, other positions in other departments open up all the time and mobility is fairly easy. Average starting wage and benefits. The share purchase plan is a solid deal if they're still offering it.

    Compared to the competition, they *do* try harder to serve customers. Technical departments "get it" and don't mess with connections, throttling, etc. Towards the end of my time there there was an initiative to improve management and actually listen to feedback from customers and front-line reps that sparked a few small but welcome improvements - I'm not sure how this has continued.

    Cons

    The absolute poster-boy of a publicly-traded company that has reached market saturation. Rate hikes and new fees abound. Pressure is on all public-facing reps to sell, sell, sell. Quality of the technical support suffered as sales were recognized above other metrics. Corporate drone-hood and we-speak is prevalent and soul-destroying. Low-level management was focused entirely on metrics and paperwork.

    Early in my time there the responsible VP would cut, cut, cut until we were working on laughably outdated hardware and broken screens.

    Billing system is 30+ years old and despite many, many attempts no one can seem to get the act together enough to actually replace it with something that does not bog down productivity (or anything, really).

    Training of front-line reps is lacking and did not improve over my time there - simple mistakes are repeated over and over.

    And those hold times cable companies are famous for? They could be drastically reduced easily, but that requires too much money, so they're happy with things the way they are, which is very stressful. The biggest drop in average wait times always came when new reps were hired. Butts in seats get the job done.

    Finally - this is a family-owned company, which means senior management is by no means the best qualified for the job - they had them handed out from Dad years ago.

    I recommend this company only because it's a great way to start a career out of college, but move up out of customer service or on to something else by 18 months at most. There are much better places out there.

    Advice to ManagementAdvice

    Invest in the things that keep customers happy instead of hoovering up your own stock to keep it going.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    "people powered" not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Test Lead  in  Calgary, AB (Canada)
    Current Employee - Test Lead in Calgary, AB (Canada)

    I have been working at Shaw Communications full-time for more than 10 years

    Pros

    I joined Shaw over ten years ago. The individual contributor to lower leadership has some of the best people you will find in a career.

    Cons

    The reorgs happen often. There is no future long term planning at Shaw. Over hire, fire. Watch amazing people leave and watch your own workload triple with no compensation. Long term I am sad I wasted so many years of my career in such a toxic environment. I am in the process of leaving and look forward to handing in my resignation.

    Advice to ManagementAdvice

    Treat people like the asset that they actually are. The new model of rewarding management based solely on hitting budget is fundamentally flawed and will not produce a happy balanced work environment (or long term highly productive staff).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Great learning experience! Shame about the direction the company has gone in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Calgary, AB (Canada)
    Former Employee - Supervisor in Calgary, AB (Canada)

    I worked at Shaw Communications full-time for more than 8 years

    Pros

    The people ( peers , co-workers )

    Cons

    Everything was fluff and no substance, a lot of talking the talk but not walking the walk.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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