Shoe Carnival

  www.shoecarnival.com
  www.shoecarnival.com

Shoe Carnival Reviews

Updated November 17, 2014
Updated November 17, 2014
93 Reviews
2.9
93 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Clifton E. Sifford
34 Ratings

Review Highlights

Pros
  • Benefits are good for full time employees, overall a fun environment (in 7 reviews)

  • Full-time benefit packages are great (in 5 reviews)


Cons
  • Long hours and if you move into management they pretty much own you (in 6 reviews)

  • Have worked full time for four years but the management won't make me (in 4 reviews)

More Highlights

26 Employee Reviews Back to all reviews

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  1.  

    Great for those with low advancement-ceiling expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Shoe Carnival part-time (more than 3 years)

    Pros

    Very laid back environment for college students or 20~ year old's pursuing limited interests. Non-competitive environment between employees.

    Cons

    Very low pay. I worked for 4 years and received a twenty five cent raise at the beginning of my third year (raising me to twenty five cents over minimum wage). Low staffing kept hard workers at the store for 40+ hours a week and allowed unmotivated workers to draw a paycheck indefinitely. Promotions were rare. Firing was also rare. Female hourly workers were always considered for hire before males. I was frequently not allowed to take lunch breaks, even during shifts lasting 9-10 hours and 15 minute breaks were unheard of. After being told we would receive a catered lunch for Day After Thanksgiving 2013, we were given a bag of chips and not allowed a break at all. Apparently this was common practice throughout our region. Asking for time off had to be done 3 weeks in advance throughout the year. Salary workers rarely worked under 50 hours/week at my location.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Shoe Carnival full-time (more than 8 years)

    Pros

    Great Co workers, fun managers. Promote with in the company. Managers give out awards and prizes when you are doing a great job

    Cons

    Regional's do not know how to talk to you. You have to get a billion things done, with no payroll. Than we you can't finish a project you get in trouble, but they expect you to do projects, help customers, move aisles, put out shipment with only one person on the floor

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Indianapolis, IN
    Current Employee - Sales Associate in Indianapolis, IN

    I have been working at Shoe Carnival part-time

    Pros

    The people are fun to work with, the work isn't very hard, it's a good learning experience.

    Cons

    It can be pretty slow which makes it boring, you work holidays, there are coupons worth more than the discount.

    Advice to ManagementAdvice

    Store renovations

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    In need of consistant upper mangement and clear direction for company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Cincinnati, OH
    Current Employee - General Manager in Cincinnati, OH

    I have been working at Shoe Carnival full-time (more than 3 years)

    Pros

    The fast pace in some locations and good selection of merchandise makes it easy to sell to customers.

    Cons

    The company has no real identity. One day they want to focus on bringing "better brands" in women's footwear to select stores (like Calvin Kline, Anne Kline, Report, Etc). The next day they ask us to set up clearance tables outside of the stores for over a month while boxes and shoes get rained on, have bird droppings all over them, it's a mess and makes us look like a bargain bin. If they want to focus on higher end footwear and try to draw a more sophisticated crowd, fine. They need a way to balance their liquidation procedures AND the better brand image they wish to create. Even in the newer store models there is still this feeling of, "I'm walking into Value City."

    Advice to ManagementAdvice

    Be transparent, fair and consistent across all channels. Benefits are fine, but instead of trying to increase time off (which most General Managers can never use in a year AND loose on their anniversary date), why not increase wages? In trying to attract a better customer, we need better employees. The only way to get better employees is NOT to offer part time associates the lowest minimum wage the state the store resides in offers, it is to create a competitive work space where people WANT to work for you because of what you offer them. The application pool is flooded with "I need a job" types who have little passion to offer the organization. Be attentive to your team. LISTEN to the field management team. Get all your buyers and buying staff on the same page. Kick the IT department in the behind to get them to actually DO their job and take care of what the stores' say they need, not what they think we need. Get regional managers on the same page and make them adhere to company rules and regulations and not make things confusing for their region by having their own set of rules. This is a good company, but they have no idea who they want to be right now.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Promises made, but never kept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Mansfield, TX
    Current Employee - Sales Associate in Mansfield, TX

    I have been working at Shoe Carnival part-time (more than an year)

    Pros

    Decent job experience for high school kids, steady pay checks with biweekly cycles, discounts on merchandise

    Cons

    Management, training although better in the end, workload displacement between management and hourly employees

    Advice to ManagementAdvice

    Train your associates and hire better people for the job. Most individuals that worked there when I did were high school students that did not care about company performance and were easily discouraged by upper management when sales declined. If management wants to promote someone for months, make that happen. Don't just keep it up in the air and then let the talk of promotion die.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Conservative Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mic Person in Cincinnati, OH
    Current Employee - Mic Person in Cincinnati, OH

    I have been working at Shoe Carnival full-time

    Pros

    The people,discount, some leadership, some rules are considerate of employees, job security, annual pay raises, regional management is the only logical management at times. Very connected departments. Excellent LP.

    Cons

    Outdated policies, careless management, inexperienced managers, stores are centrally controlled, power is not shared, floor supervisors are basically sales associates with keys to the front door. Sales leads do not really lead they are puppets of leadership.

    Advice to ManagementAdvice

    Modernize policies

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    it was very laid back didn't really strain myself maybe that's why their base pay is 7.25

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoe Carnival part-time

    Pros

    got a 20% discount which doesn't really drop anything.

    Cons

    time-off is when my general manager tried to be dumb about it. Promotions well there were space to fill in for kids and mens lead but never wanted to give the raise which I found out was only about 27cents not worth the stress.95th st. quivira rd. overland park kansas

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    It IS retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Shoe Carnival full-time (more than an year)

    Pros

    Lots of fun, stay busy, and a great family atmosphere. You have control over things that you don't in other retail environments

    Cons

    Upper management expectations, decisions, and overall leadership

    Advice to ManagementAdvice

    The upper crust management needs to either be changed for find a clue. Grasping at straws for promotions and deals to run for customers. Need to get a better understanding of their overall customer base and what they want/need.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Just Another High School Job-Highly Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Lead in West Jordan, UT
    Former Employee - Department Lead in West Jordan, UT

    I worked at Shoe Carnival part-time (more than 3 years)

    Pros

    In my seven years of retail, I was employed with Shoe Carnival for three and a half of them. I began as a sales associate,  for a grand opening, only to be transferred to one of the region's busiest stores to attain  more work hours. I feel the experience instilled me with a good  sense of the company culture.

    Their workforce mainly consists of adolescents and young adults, so the hiring process for an entry level position is elementary

    A catalogue selection of free gifts are rewarded for every five years of employment. 

    Flexibility. While the company is fairly strict on matters of tardiness, as most retailers, the management was fairly accommodating to the employee's scheduling needs.

    The employees and their family members receive discounts from  25-40% off all merchandise.

    The carnival concept has a lot of potential; although it is not for everyone. As with any retail environment, your success relies on an extremely high level of patience and stamina.  Shoe Carnival strives to be the Disneyland of shoe shopping.

    Cons

    Non-competitive pay.  Only management is allowed full time hours with said benefits.  The merchandise discount  proves much less substantial  with even management salaries showing lower competition for the industry.

    The company scarcely lives up to it's consideration of a "family store." In addition to opening  on Thanksgiving , after promising they never would, the company also refuses to enforce it's business hours.  The store remains open for flagrant customers even on holidays. 

    Not a democracy.  Being condescended to like a junior high student, instead of the working adult who I was (mid 20's), was frustrating.  I received a promotion to department lead, with a raise included, but also received a late performance review with little to no direction on the position. This was even after reminding my management team on several occasions.  While they proceeded to call me in quite frequently, never reducing my work hours,  I can not say I was given a fair chance to succeed with the company.

    At best, Shoe Carnival would only be worth recommending for temporary employment. The few who are promoted, through what is often a slow process, are readily the exception. Our regional manager even mentioned promoting one manager for merely "not shutting up about it."  I would encourage demonstrating that same  level of initiative because this company seems to value taking advantage of people.

    Advice to ManagementAdvice

    It is unfortunate to admit, but my initial respect for your company really degenerated  from transitions in management, policies, etc...If you ever listened to your employees, and you should, here is what I would say:

    Communication, at all levels, needs major improvement. All store personal should be informed  about coupons (online and in-store), local store addresses, and periods for major sale events. 

    Provide your employees with more in-depth training to get started. Too many of your floor associates are not knowledgable of the products that you carry.

    Prioritize projects, such as sign printings and shipment preparations on less demanding business days; allocating more time for customer service is possible.

    Set standards and coaching for general management duties such as schedule writing, performance review deadlines, in-store training programs,  etc.. 

     Require weekend availability for everyone and rotate such higher demand shifts; this is retail.

    Enforcing a closing policy, even if it means increasing business hours, might more effectively manage payrol and establish a stronger morale. Another  item that needs enforcement is the return policy. We do not need to take everything back! Quality service does not equate to being push-overs.

    Above all else, retain your top performers by actually offering more promotions from within.  Retail is retail, but many  valuable people have  sought out opportunities with employers who are more supportive and professional. One important aspect of good leadership is the ability to recognize potential and aid in it's development. Good luck!

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Company puts too much focus on stores, not enough on corporate employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoe Carnival full-time (more than 3 years)

    Pros

    Shoe Carnival is a successful, growing company. Great experience to work at corporate if you simply want to get your foot in the door with corporate retail.

    Cons

    The pay is extremely low in comparison to other opportunities in the industry. Shoe Carnival likes to promote the idea of advancement and promotions within the company, but there is more growth in the store count than corporate opportunities. Many positions at the corporate office are overwhelming by being over worked and very under paid.

    Negative Outlook
    No opinion of CEO

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