Shoppers Drug Mart Reviews

Updated June 10, 2015
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Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
9 Ratings

Pros
  • 30% discount on regular priced items (in 29 reviews)

  • The discount is great, the software is easy, the tasks are repetitive, and the ability to move departments within a single store is amazing (in 12 reviews)

Cons
  • Head office knows about the issue but will not change it (in 16 reviews)

  • Labour hours are often inadequate, customer service is poor as a result (in 11 reviews)

More Pros and Cons

53 Employee Reviews

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  1. Project Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Project Manager in Toronto, ON (Canada)
    Former Contractor - Project Manager in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Technology group! Very Smart People! Great Team Spirit!

    Cons

    My contract compensation was below industry standards.


  2. Receiver

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ottawa, ON (Canada)
    Former Employee - Anonymous Employee in Ottawa, ON (Canada)

    I worked at Shoppers Drug Mart full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Monday to Friday work, decent benefits, some good people.

    Cons

    Bad and untrained management ( I was told this by managers)
    Managers spreading the word of who's getting fired
    No appreciation of work being done, those who suck at work get appreciated
    Slightly noticed signs of sexist behavior towards straight men

    Advice to Management

    Train your staff properly and stop brushing things under the carpet


  3. Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cash Manager
    Current Employee - Cash Manager

    I have been working at Shoppers Drug Mart

    Doesn't Recommend
    Doesn't Recommend

    Pros

    There is a decent discount.

    Cons

    Little to no training. There's no time to finish your work and upper management does not provide the right amount of staff to cover.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. I received very poor training. The front end manager was very rude.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Clean, bright store which has air conditioning in summer but very cold by doors in winter when you have to work near the entrance.

    Cons

    All I ever heard about was Optimum points.....and getting people to sign on to the credit card.


  6. management makes a difference. center street Calgary.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetician in Calgary, AB (Canada)
    Former Employee - Cosmetician in Calgary, AB (Canada)

    I worked at Shoppers Drug Mart part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good discount. the cashiers and supervisors are nice. management doesn't really seem too care about you though. seniority is always prevalent at shoppers, not matter how good you are at your job.

    Cons

    was disrespected, denied access to tools for my job, denied morning shifts and had shifts taken away unknowingly.

    no one cleaned up after themselves, i had too clean the area every start of my shift because it was disgusting.

    there is no selection at this location and frequently told people "sorry we don't carry that."

    no appreciation for work done : cleaning, organizing, sorting product, taking initiative on problems.

    Advice to Management

    i said in the interview i would not be available for more than 1-2 days after my schooling starts. fired me because i changed my availability.

    their were made up rules that don't exist : i was denied makeup brushes and a PDT log in account. i was a cosmetician and those are required too do my job. these are NOT shoppers drug mart policy.

    my store gave me no notice of schedule changes and did not care when i asked them why they didn't tell me.

    my store used the 3 month probation period as an excuse too disrespect new employees.

    my store thought it was OK to have expired testers on the sales floor.

    i advise people too look at other shoppers as there will be more opportunity at larger stores. avoid center street Calgary cosmetics.

    i have worked at 2 other shoppers besides this one. NEVER was i this disrespected.


  7. No reward points for loyalty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Halifax, NS (Canada)
    Former Employee - Cashier in Halifax, NS (Canada)

    I worked at Shoppers Drug Mart full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It was a job when there weren't many open.

    Cons

    The management will not promote from within, in the store I worked at, and had little respect for work/life balance. I felt it was mismanaged and micromanaged.

    Advice to Management

    fix the toxic staff morale, the low salary and the micromanaging.


  8. Helpful (1)

    front store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    discount, some hard working employees that care

    Cons

    no annual raises or explanation if you are not getting one no performance review. Rx staff got raises front store never did. staff not treated equally Rx staff birthdays acknowledged, Rx eating candies baking etc never include front store staff. Reps only bring for Rx staff and associate ok with this only offered to front store staff it is no longer good. schedule maybe posted thurs before it starts if your are lucky. No health and safety committee or certified members at this store, management and owner do not care always an excuse.

    Advice to Management

    Treat everyone equal. Acknowledge staff who go above and beyond. Make sure schedule is 3 weeks as per Wfm.Treat employees with the same respect that you want yourself.


  9. Helpful (1)

    slave labour

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cash Supervisor in Burlington, ON (Canada)
    Current Employee - Cash Supervisor in Burlington, ON (Canada)

    I have been working at Shoppers Drug Mart

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pros : the chance to work with nice associates

    Cons

    Cons:
    1. You feel like your being used for working there, this company uses you until there isn't any more use for you.
    2. Hours you receive are a joke, part time you'll receive maybe 15 hours a week at most you'll get 20 Hours but beware managers love to cut your hours.
    3. Managers are so two faced ( all ) of them, nice and sweet to your face but then talk crap about you. Give the credit to someone else for the amazing job you've done while working there.
    4. Pay
    5. You never get any sense of accomplishment, you could get letters from head office for your hard work and your store owner will tell you that their shocked that it was you..

    Advice to Management

    Advice would be to treat your employees like employees and not to favor people because it's unfair to other employees.
    You never make any employees feel like there good enough, and it's sad because there are so many hard working people that work for you and give up so much and for what? To be used or treated like crap it's not right your suppose to be proud to say you work with a company and I can really say that I never did and a lot of others feel the same.
    I've worked with two different shoppers and there all the same


  10. Helpful (1)

    Terrible Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cash Supervisor
    Former Employee - Cash Supervisor

    I worked at Shoppers Drug Mart

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The 30% Discount was a plus! I loved my customers :)

    Cons

    The communication between Management and Employees was always different depending on who you talked to. Scheduling was ridiculous. 6 days on 1 day off! One night you close the next morning you open . They finally wore me out after 2 years of stress and low wage.

    Advice to Management

    Clean house at this store! Take notice of the amount of people that have quit at this store over the last 2 years!!!!


  11. Not Stable Employment.. You never know how long you will have your job at Shoppers. They say they have an HR DEpartment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Ajax, ON (Canada)
    Former Employee - Beauty Advisor in Ajax, ON (Canada)

    I worked at Shoppers Drug Mart part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    . The discount of 30%.. Working in the beauty department has its advantages, getting free stuff from schools and gratis when sales are up in different categories..

    Cons

    They say they have an HR Dept to help employees. That's bogus.. You complain about something and they tell you, the owner/pharmacist can do what they want, its there store. Your best to make sure you get the money you want to start, cause raises are hard to come by. .....

    Advice to Management

    Look after your people, treat them with respect and just maybe they will treat you with respect. People work for a living to provide for there families.. Or students are paying there way through school. The turnover is absolutely horrendous. I was a beauty advisor and many customers came in and said they were so sick and tired of finding the right beauty advisor and trusting them, and them be gone the next time they were in..



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