Shoppers Drug Mart Reviews

Updated August 26, 2015
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Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
15 Ratings

Pros
  • 30% discount on regular priced items (in 29 reviews)

  • The discount is great, the software is easy, the tasks are repetitive, and the ability to move departments within a single store is amazing (in 12 reviews)

Cons
  • Head office knows about the issue but will not change it (in 16 reviews)

  • Labour hours are often inadequate, customer service is poor as a result (in 11 reviews)

More Pros and Cons

72 Employee Reviews

Sort: Popular Rating Date
  1. Not what you think. Move on to the next job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Avoid If Possible in Toronto, OH
    Current Employee - Avoid If Possible in Toronto, OH
    Doesn't Recommend
    No opinion of CEO

    Pros

    They are big company and you can get discounts.

    Cons

    Management team are only interested in maximizing stock options.

    Advice to Management

    Treat employees as part of the team


  2. Cosmetician

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cosmetician/Beauty Expert
    Current Employee - Cosmetician/Beauty Expert
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shoppers Drug Mart (More than 3 years)

    Pros

    30% discount is great, gratis is amazing. Decent flexibility around other jobs and school.

    Cons

    Manager only cares about sales (making her 20% commission off of what we sell), corporate standards are put on the back burner. Manager is micro and invades privacy on a personal level and also harasses me with calls and texts. Every location I've worked in is very caddy, everyone talks badly about one another. Favourtism is a huge problem. Closing at midnight and having to open at 8am the next day. Only 10 cent raise per year unless you're a "favourite."

    Advice to Management

    Be fair to everyone. Part time benefits. Advice to corporate: Implement some regulations that benefit the working conditions of employees. Save us from poor management. Give them rules to follow!


  3. Helpful (1)

    Really bad conditions at times

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Shoppers Drug Mart part-time (More than a year)

    Pros

    The discount was pretty good and come of my co-workers really in fact pretty awesome

    Cons

    I really hated how our store wasn't busy, so they wouldn't schedule that many cashiers, but when the lines got busy and customers got mad, the cashiers got in trouble for it. It's not the cashiers fault if the lines.. stop being so cheap and put another cashier on a shift. Also, I really hated how the make up department always gave cashiers trouble for cashing out customers with make up products because it reduced their sales. I understand.. but what are you going to do force customers to purchase products on the other side? Also, another thing I really hated it, is that cashiers don't get paid to cash out till. so if you end your shfit at 12, you don't get paid for that extra 15 minutes you spent counting till. Actually, the worst.

    Advice to Management

    Actually pay your employees for your time and stop being so cheap.


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  5. Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Ottawa, ON (Canada)
    Former Employee - Cashier in Ottawa, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Shoppers Drug Mart (Less than a year)

    Pros

    Employee discount and optimum points (Although this is the company's hidden agenda to get you buy more products from the store)

    Cons

    Long 8 hour shifts, needed to request days off 3 weeks in advance, minimum wage, not paid for any overtime or to cash out. The store was very busy and understaffed so company could make more money, but customers and employees suffered. Passport photos are a nightmare... We are not trained photographers and having to take someone's photo by the drink cooler in a very busy store that was always understaffed was dreadful.

    Advice to Management

    Advice to the multi-million (billion?) dollar company... Increase wages to a decent wage and employees would be happier and may stick around longer.


  6. Post Office clerk

    Former Employee - Post Office Clerk
    Former Employee - Post Office Clerk

    Pros

    Some of the store are willing to train and give opportu

    Cons

    They don't give proper break because there was no overlapping in the schedules. They robbed the rights of the employees like working beyond their schedule hours without pay

    Advice to Management

    Be fair to the employees and give what is due to them


  7. Business Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Toronto, ON (Canada)
    Former Employee - Business Analyst in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart (More than a year)

    Pros

    Great Brand name. Top retailer.

    Cons

    Bureaucratic organization, slow growth, not a great place for a rewarding career

    Advice to Management

    Be agile and accept change


  8. Room for Improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Shoppers Drug Mart full-time (More than a year)

    Pros

    - Benefits - Successful company - Some good colleagues

    Cons

    - poor execution of HR standards and policies - unclear where you stand year to year and month to month - lack of real support for on-boarding new employees

    Advice to Management

    Be clear about internal HR standards and escalation points for employees. Be clear about Code of Conduct - people abuse this policy by not adhering to it and others cover up for them believing the "offender's" perspective is professional and valid. When the reality is they are unprofessional in their conduct to their colleagues. Domenic Pilla is no longer the CEO. The President is Mike Motz.


  9. Don't bother working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Assistant
    Former Employee - Pharmacy Assistant
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Medical/dental blue cross benefits Free prescriptions Staff discount when purchasing things from the store including front store items and cosmetics

    Cons

    I had an awful associate owner who basically terminated people with no notice New policies were not written down and everything was basically heresay I was told not to ask questions and basically just do my job. No room for advancement unless you go for tech certification which takes a while or get our pharmacy degree so it's pointless to work there if you're looking to move up from the bottom Most of the pharmacists I worked with don't help the assts and techs do anything, even if we were super busy filling prescriptions and helping customers they would rarely help us put away an order or pick up the phone when it is ringing. Assts and techs aren't allowed to counsel even on basic things like polysporin or amoxicillin which is silly since we only had one pharmacist on at any time. This just created a huge bottleneck and long waiting times for patients. However the associate didn't want to spend more money to staff two pharmacists. Hours were cut so on certain days, it was understaffed.

    Advice to Management

    Listen to your staff! Do more activities to bring up staff morale.


  10. Helpful (1)

    Cash Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cash Manager in Thunder Bay, ON (Canada)
    Current Employee - Cash Manager in Thunder Bay, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Shoppers Drug Mart (More than a year)

    Pros

    staff discount, some of the staff and regular customers are like family

    Cons

    extra mile program a joke at this location, no recognition for years of service or good work ethic, different rules and expectations for everyone, pharmacy staff treated with respect and rest of staff treated like they are not as valuable as the pharmacy staff. No incentives at all just expected to work hard with no staff and still keep everything done to standard. Poor wages. Yearly raises and performance reviews do not happen in front store but pharmacy staff gets a raise as well as a review. Minimum wage increases but wages do not unless you are making minimum wage.

    Advice to Management

    Recognize the staff that care as we keep the customers coming back and it is very frustrating when you don't react to our concerns or suggestions, run a fair business where all staff are valued and treated with respect . Wake up and recognize the good long term employees you have


  11. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Guelph, ON (Canada)
    Former Employee - Cashier in Guelph, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It was a good way to learn how to use the cash. Everything else was pretty bland. Good coworkers.

    Cons

    Boring work hours. You can't sit while waiting. During late hours not much communication between staff member.

    Advice to Management

    There needs to be ore communication between staff and supervisors. Sometimes I didnt know what was expected of me.



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