Shoppers Drug Mart

  www.shoppersdrugmart.ca
  www.shoppersdrugmart.ca
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Shoppers Drug Mart Reviews

Updated September 12, 2014
Updated September 12, 2014
309 Reviews
3.3
309 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
58 Ratings

Review Highlights

Pros
  • 30% discount comes in handy especially if you have an expensive taste for cosmetics (in 25 reviews)

  • employee discount that is it, some coworkers are great (in 15 reviews)


Cons
  • Head office putting too much work, no time to actually enjoy the job (in 14 reviews)

  • big company HR department that supports executives, touts work-life balance in policy only (in 6 reviews)

More Highlights

53 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not what you think. Move on to the next job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Avoid If Possible.  in  Toronto, OH
    Current Employee - Avoid If Possible. in Toronto, OH

    I have been working at Shoppers Drug Mart

    Pros

    They are big company and you can get discounts.

    Cons

    Management team are only interested in maximizing stock options.

    Advice to ManagementAdvice

    Treat employees as part of the team

    Doesn't Recommend
    No opinion of CEO
  2.  

    Cosmetic Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart

    Pros

    30 percent discount.
     Store manager was amazing but also left

    Cons

    Too much work not enough manpower. I worked a large formate store by myself most of the time ( got 14 hours a week for merchandizing). Was expected to do all the ordering, daily lowstock, cycle counts, planos, schedules, meet with reps, gather returns, monthly counts of all derm lines and fragrance, put out daily orders, plan galas, keep lockup tidy, manager paperwork, house keeping of department, all of this while trying to meet targets and supply customers with good customer service . Also on my own time expected go on Shoppers University. What a joke how can they expect so much but give so little I was paid $16 @ forty hours but worked anywhere from 44-46 hours. I left 2 hours early once and lost two hours pay.

    Advice to ManagementAdvice

    Associate needs to appreciate employees more and pay them for their hard work.

  3.  

    Shoppers Cosmetician- wouldnt work for them again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Shoppers Drug Mart part-time for more than a year

    Pros

    Free cosmetics, friendly coworkers, laid-back atomosphere of this particular store, nice associate and nice manager

    Cons

    Not enough hours unless you are the cosmetics manager, low salary, not enough commission because of the area, customers are horrible in the area, late hours and sketchy area.

    Advice to ManagementAdvice

    If the store is in a sketchy location, please don't make the employees work so late at night. Obviously manager gets to have whatever shifts she wants and doesn't have to deal with the horrifying sketchiness. Cosmetics section needs security especially late at night.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Would never work here again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Calgary, AB (Canada)
    Former Employee - Supervisor in Calgary, AB (Canada)

    I worked at Shoppers Drug Mart full-time for more than a year

    Pros

    advancement
    your always busy when it is slow

    Cons

    pay
    management talk bad about employee
    benefits
    raises sucks
    hrs /schedual changes way too much

    Advice to ManagementAdvice

    don't talk about employees behind their backs
    learn how to make a good schedual
    don't turn on employees when they quit(start hating them after quitting)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Roller Coaster, every Store Owner, Manager has different rules.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Burnaby, BC (Canada)
    Current Employee - Cashier in Burnaby, BC (Canada)

    I have been working at Shoppers Drug Mart full-time for more than 10 years

    Pros

    favorite customers some of which I have watched grown up to be the nicest people, and now have children of their own. I like the fact I have 6 weeks vacation time, and medical dental plans. A staff discount plan.

    Cons

    closed minded management, skin color issues, nasty public, favoritism scheduling, always negative feedback, never praise for the things you over and above or doing your job well, they claim teamwork but only for specific people. I really used to love my job but now it's full of anxiety, depression, and fear.

    Advice to ManagementAdvice

    listen to customers and staff you may find a way to balance to front store work (serving customers) and backroom work load.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    No training or support and unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales - Rehab Equipment  in  Toronto, ON (Canada)
    Former Employee - Outside Sales - Rehab Equipment in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart full-time for less than a year

    Pros

    Not being micro-managed, sales reps get company vehicles and cellular phones, pay is decent- more if you work for sales reps because you earn commission

    Cons

    negative environment, miserable people- especially the sales support, very unorganized, no training or support, feels like highschool with all girls on their p., work overload- expected to do everything and anything with little to no help

    Advice to ManagementAdvice

    Provide proper training for your employees. Weed out the negative people, they bring others down. Pay attention to how the sales support speak to customers, they are not very nice

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    great start off job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart full-time

    Pros

    great work environment to work in. flexible hours

    Cons

    the pay is really terrible to try and make a living for a family man.

    Recommends
    Positive Outlook
  9.  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Store Cashier  in  Kamloops, BC (Canada)
    Current Employee - Front Store Cashier in Kamloops, BC (Canada)

    I have been working at Shoppers Drug Mart part-time for less than a year

    Pros

    Fairly flexible with scheduling. Great discounts for staff

    Cons

    No full time positions unless you are management. Horrible wages.

    Advice to ManagementAdvice

    Instead of hiring so many part time staff, who might get 5 to 15 hours a week, hire more full time staff. More would stick around. Who can afford minimum wage and 15 hours a week? NO ONE!!!!

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    They don't care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser  in  Toronto, ON (Canada)
    Former Employee - Merchandiser in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart part-time for more than a year

    Pros

    It was nice to be employed.

    Cons

    Management does not listen to time-off requests. Annual pay increases are less than inflation, and only about .10 cents a hour for part-time employees. It is expected that you work considerably harder than management while they watch security cameras to monitor your work.

    Advice to ManagementAdvice

    Pay employees more, if you expect so much. You get what you pay for. It's just unfortunate that with a poor job market, employers such as Shoppers can quickly replace their employees. And they need to with such high turnovers!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Working at SDM was a demoralizing experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Store Supervisor
    Former Employee - Front Store Supervisor

    I worked at Shoppers Drug Mart full-time

    Pros

    The skills I developed here were quite useful in getting me a better job elsewhere, and the Infinity program actually works well when it is properly implemented. Also worked for an Assistant Manager who was truly on top of everything, and trained me thoroughly on company policies and procedures in areas where other stores are known to slide.

    Cons

    Compensation - due to a wage freeze implemented by the company following the crackdown on the generic drug companies paying pharmacies, I was working for minimum wage as a supervisor with two years experience. (Mercifully, when the freeze was lifted, my associate raised my pay by a decent margin.)
    Time off policies - I recall one time when I asked for a weekend off weeks in advance, and was denied it because I "was absolutely needed at the store." As a result, I was denied the last opportunity I had to see my grandmother alive. In addition, I was lucky to get one weekend off in any given month.
    Promotions - they don't really exist here, and HR treats front store workers in a very condescending manner.

    Advice to ManagementAdvice

    Take the line "SDM is your priority" out of your employee handbook, and actually start valuing a proper work-life balance. My job is important to me, but it is not my life.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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