Shoppers Drug Mart

  www.shoppersdrugmart.ca
  www.shoppersdrugmart.ca

Shoppers Drug Mart Reviews

Updated September 27, 2014
Updated September 27, 2014
318 Reviews
3.3
318 Reviews
Rating Trends

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Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
61 Ratings

Review Highlights

Pros
  • 30% discount was nice for buying light groceries and cosmetics (in 28 reviews)

  • 30% discount is great, but that's the only pro I can think of (in 12 reviews)


Cons
  • Head office putting too much work, no time to actually enjoy the job (in 16 reviews)

  • When do I have time actually to serve customers and provide superior customer service (in 11 reviews)

More Highlights

54 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not what you think. Move on to the next job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Avoid If Possible. in Toronto, OH
    Current Employee - Avoid If Possible. in Toronto, OH

    I have been working at Shoppers Drug Mart

    Pros

    They are big company and you can get discounts.

    Cons

    Management team are only interested in maximizing stock options.

    Advice to ManagementAdvice

    Treat employees as part of the team

    Doesn't Recommend
    No opinion of CEO
  2.  

    Terrible. This company treats its employees like garbage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart part-time (more than an year)

    Pros

    The people were nice and the 30% discount was nice. I worked at two different shoppers and found that one shoppers was a much better work environment than the other.

    Cons

    One of the biggest cons I would say is definitely that as a cashier that you don't get paid to count till. That's 15 minutes part of your shift that you don't get paid for - even though you're suppose to stay until the end of your shift. That is totally unfair and rips off employees. There is no formal way to give feedback to management. Cashiers would get in trouble for long line ups when management would only put 2 cashiers on staff. Management seemed to blame everything on employees and not take into consideration their own faults. Also, it's also annoying that Cosmetics is always upset at cashiers when people buy make up products at Cash. What are we suppose to do send them away?

    Advice to ManagementAdvice

    Start paying employees what they deserve - considering they have to work to 12am in the morning. There has to be a way for management to be evaluated as well.

  3. 1 person found this helpful  

    Cosmetic Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart

    Pros

    30 percent discount.
     Store manager was amazing but also left

    Cons

    Too much work not enough manpower. I worked a large formate store by myself most of the time ( got 14 hours a week for merchandizing). Was expected to do all the ordering, daily lowstock, cycle counts, planos, schedules, meet with reps, gather returns, monthly counts of all derm lines and fragrance, put out daily orders, plan galas, keep lockup tidy, manager paperwork, house keeping of department, all of this while trying to meet targets and supply customers with good customer service . Also on my own time expected go on Shoppers University. What a joke how can they expect so much but give so little I was paid $16 @ forty hours but worked anywhere from 44-46 hours. I left 2 hours early once and lost two hours pay.

    Advice to ManagementAdvice

    Associate needs to appreciate employees more and pay them for their hard work.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Shoppers Cosmetician- wouldnt work for them again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Shoppers Drug Mart part-time (more than an year)

    Pros

    Free cosmetics, friendly coworkers, laid-back atomosphere of this particular store, nice associate and nice manager

    Cons

    Not enough hours unless you are the cosmetics manager, low salary, not enough commission because of the area, customers are horrible in the area, late hours and sketchy area.

    Advice to ManagementAdvice

    If the store is in a sketchy location, please don't make the employees work so late at night. Obviously manager gets to have whatever shifts she wants and doesn't have to deal with the horrifying sketchiness. Cosmetics section needs security especially late at night.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Would never work here again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Calgary, AB (Canada)
    Former Employee - Supervisor in Calgary, AB (Canada)

    I worked at Shoppers Drug Mart full-time (more than an year)

    Pros

    advancement
    your always busy when it is slow

    Cons

    pay
    management talk bad about employee
    benefits
    raises sucks
    hrs /schedual changes way too much

    Advice to ManagementAdvice

    don't talk about employees behind their backs
    learn how to make a good schedual
    don't turn on employees when they quit(start hating them after quitting)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Roller Coaster, every Store Owner, Manager has different rules.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Burnaby, BC (Canada)
    Current Employee - Cashier in Burnaby, BC (Canada)

    I have been working at Shoppers Drug Mart full-time (more than 10 years)

    Pros

    favorite customers some of which I have watched grown up to be the nicest people, and now have children of their own. I like the fact I have 6 weeks vacation time, and medical dental plans. A staff discount plan.

    Cons

    closed minded management, skin color issues, nasty public, favoritism scheduling, always negative feedback, never praise for the things you over and above or doing your job well, they claim teamwork but only for specific people. I really used to love my job but now it's full of anxiety, depression, and fear.

    Advice to ManagementAdvice

    listen to customers and staff you may find a way to balance to front store work (serving customers) and backroom work load.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    No training or support and unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales - Rehab Equipment in Toronto, ON (Canada)
    Former Employee - Outside Sales - Rehab Equipment in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart full-time (less than an year)

    Pros

    Not being micro-managed, sales reps get company vehicles and cellular phones, pay is decent- more if you work for sales reps because you earn commission

    Cons

    negative environment, miserable people- especially the sales support, very unorganized, no training or support, feels like highschool with all girls on their p., work overload- expected to do everything and anything with little to no help

    Advice to ManagementAdvice

    Provide proper training for your employees. Weed out the negative people, they bring others down. Pay attention to how the sales support speak to customers, they are not very nice

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    great start off job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart full-time

    Pros

    great work environment to work in. flexible hours

    Cons

    the pay is really terrible to try and make a living for a family man.

    Recommends
    Positive Outlook
  10.  

    Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Store Cashier in Kamloops, BC (Canada)
    Current Employee - Front Store Cashier in Kamloops, BC (Canada)

    I have been working at Shoppers Drug Mart part-time (less than an year)

    Pros

    Fairly flexible with scheduling. Great discounts for staff

    Cons

    No full time positions unless you are management. Horrible wages.

    Advice to ManagementAdvice

    Instead of hiring so many part time staff, who might get 5 to 15 hours a week, hire more full time staff. More would stick around. Who can afford minimum wage and 15 hours a week? NO ONE!!!!

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    They don't care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandiser in Toronto, ON (Canada)
    Former Employee - Merchandiser in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart part-time (more than an year)

    Pros

    It was nice to be employed.

    Cons

    Management does not listen to time-off requests. Annual pay increases are less than inflation, and only about .10 cents a hour for part-time employees. It is expected that you work considerably harder than management while they watch security cameras to monitor your work.

    Advice to ManagementAdvice

    Pay employees more, if you expect so much. You get what you pay for. It's just unfortunate that with a poor job market, employers such as Shoppers can quickly replace their employees. And they need to with such high turnovers!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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