Shoppers Drug Mart Reviews

Updated February 20, 2015
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3.0
104 Reviews
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Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
68 Ratings

104 Employee Reviews

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  1. SDM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Shoppers Drug Mart

    Pros

    work with really nice people
    discount is really handy
    location is excelleent
    the pay is good and the benefits are as well

    Cons

    management can be pretty difficult to deal with and pay cuts are rampant
    customers are pretty difficult to deal with as well

    Advice to ManagementAdvice

    improve managements ability
    stop pay cuts
    lower prices for fewer customer complaints
    more people to manage and run the store

    No opinion of CEO
  2. post office experience in sdm is not as good as it looks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Postal Clerk
    Former Employee - Retail Postal Clerk

    I worked at Shoppers Drug Mart part-time (more than a year)

    Pros

    its always nice to have like a post office clerk part-time
    you got 30% off on SDM products
    you got customer service experience

    Cons

    the wage is really low
    you can't have regular break
    you got to help front store staff to do merchandising
    stand all the time and you can't sit

    Advice to ManagementAdvice

    break is important for people who need to stand to work, hope the owners can help to have enough people to cover everything

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful

    Shoppers Drugmart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Kanata, ON (Canada)
    Former Employee - Cashier in Kanata, ON (Canada)

    I worked at Shoppers Drug Mart part-time (more than a year)

    Pros

    Some good people
    somewhat flexible hours
    lots of staff so its fine if you book off

    Cons

    Manager was annoying and weird
    supervisors make you feel inferior
    stressful to deal with money/count your till
    lots to manage

    Doesn't Recommend
    Neutral Outlook
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  5. front desk customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Cambridge, ON (Canada)
    Former Employee - Customer Service Representative in Cambridge, ON (Canada)

    I worked at Shoppers Drug Mart part-time (less than a year)

    Pros

    one can earn nice experience with this position.
    Outgoing personal can deliver better and introvert can get a chance to deal with their inferiority complex.

    Cons

    single disciplinary work.
    sometimes dealing with different kind of personality leads you to head ache.
    different accent also leads to head ache

    Advice to ManagementAdvice

    give some freedom to employee sometimes they could come up with good ideas

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Good place to work, good first job.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetician in Grande Prairie, AB (Canada)
    Current Employee - Cosmetician in Grande Prairie, AB (Canada)

    I have been working at Shoppers Drug Mart part-time (more than a year)

    Pros

    Everyone is positive, good discount, easy work

    Cons

    Can be slow, schedule changes a lot.

    Recommends
    Neutral Outlook
  7. It is a relaxing environment depending who you work for. There are potential for growth if you put the effort into it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandiser in Toronto, ON (Canada)
    Current Employee - Merchandiser in Toronto, ON (Canada)

    I have been working at Shoppers Drug Mart part-time (more than 5 years)

    Pros

    Store is not too big and staffs are usually friendly. Staff discount is always good.

    Cons

    Potential enforced volunteer work before becoming an employee. Too much politics in work place.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Fun environment, not worth sticking around.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Victoria, BC (Canada)
    Former Employee - Customer Service Representative in Victoria, BC (Canada)

    I worked at Shoppers Drug Mart part-time (more than a year)

    Pros

    I made some really great friends through SDM. I enjoyed the 30% discount, the relatively easy to operate tills and more professional than some customer service gigs around. Great place to work if you get a lot of prescriptions!! (no filling fee) Also had the opportunity to try almost every aspect of the storefront, and granted a lot of responsibility. Online scheduler helped a lot if your manager updated it!
    They were recently bought by Loblaws which will likely make it better with President's Choice products and influence from those brands.

    Cons

    I was definitely overworked during school time (like 32h a week plus my full time school), and there was little way of negotiating out of it. Company preaches 'health' for customers but my pharmacy was definitely not clean, and the employees had a wealth of health issues from working there so long.
    So many uneven rates of pay for the same work. Time off was sometimes difficult, and I often felt we were improperly staffed for the demands.
    ***They did pay overtime, and it is apparently not allowed according to SDM corporate policy. I was definitely too young to really understand the severity of this but they would not acknowledge time and a half pay and would just pay you standard time instead. I knew people who worked 80h weeks at some points of the year, it's despicable."**"
    The Optimum card was HEAVILY drilled into us all the time to the point where we would be told tricks to force people to sign up for more than one.
    Uniforms are hideous - gave me rashes.
    The store I worked in was so incredibly busy it was like running a marathon every 8h+ shift.

    Advice to ManagementAdvice

    I definitely worked with far less effective management than most reviews here, however, I would like to note to those who don't already know that each store is owned individually by the pharmacist, rather than as one unified corporation like London Drugs. So the interests of the pharmacy owner and their partner in crime (ie store manager) can heavily bend away from the standard corporate image. If they're obsessed with being the best or making the most money, their employees will definitely feel the brunt of it.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart part-time (more than 3 years)

    Pros

    it was a good and easy kind of job but you always need to be doing something cause the managers keep an eye on you through the cameras. its an awesome job for someone who is a student and can make flexible hours for those people. the people i worked with where very friendly people.

    Cons

    shoppers drug mart is the most boring place to work because no one really comes there and you really need to have your hands busy with something or the managers will think of you as lazy or unproductive.

    Advice to ManagementAdvice

    none at all your doing good

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Stupid head office bulls*

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart

    Pros

    Discount and benefits aren't bad if you are a full time employee.

    Cons

    Head office cutting hours, yet expecting the store to look spotless after all big promos. Having staff work on holidays because visit from Head Office next day.

    Advice to ManagementAdvice

    All stores should boycott these unreasonable expectations and not stress, not tidy, and let head office see what stores actually look like. All this work on Christmas Day, and District manager comes in for 15 min and STILL finds something to complain about.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    Great as a first job to gain experience, but wouldn't want to work here long term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Richmond, BC (Canada)
    Current Employee - Cashier in Richmond, BC (Canada)

    I have been working at Shoppers Drug Mart part-time (less than a year)

    Pros

    Working part-time usually allows for a flexible schedule, and working full-time comes with decent benefits. They hire a lot of young people, so it's a great place to learn the basics of handling cash, loss prevention, merchandising and customer service. Management is very appreciative of feedback and are prompt in replies.

    Cons

    The training was poor, you learn most things as you go along which makes it embarrassing between you and the customer when you don't know something and they do. They pay minimum wage. There is no customer service counter so cashiers have to deal with refunds, points updates, sell cigarettes, bus passes and work the lottery which causes long line ups very quickly. A lot of transactions, (mostly refunds) require supervisor authorization so the cashier and customer are left to wait for a supervisor to come, causing line ups again. Getting customers to sign up for the Shoppers Optimum Card is your priority, which is easy for some employees but really hard for others.

    Advice to ManagementAdvice

    Training needs to be much more in depth in covering certain procedures, store policies, etc.

    Recommends
    Neutral Outlook
    No opinion of CEO

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