Shoppers Drug Mart

  www.shoppersdrugmart.ca
  www.shoppersdrugmart.ca

Shoppers Drug Mart Reviews

Updated December 20, 2014
Updated December 20, 2014
332 Reviews
3.3
332 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
64 Ratings

Review Highlights

Pros
  • 30% discount was nice for buying light groceries and cosmetics (in 29 reviews)

  • 30% discount is great, but that's the only pro I can think of (in 12 reviews)


Cons
  • Head office putting too much work, no time to actually enjoy the job (in 16 reviews)

  • I've worked for 5 years and I barely get paid more than minimum wage (in 11 reviews)

More Highlights

96 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    SDM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Shoppers Drug Mart

    Pros

    work with really nice people
    discount is really handy
    location is excelleent
    the pay is good and the benefits are as well

    Cons

    management can be pretty difficult to deal with and pay cuts are rampant
    customers are pretty difficult to deal with as well

    Advice to ManagementAdvice

    improve managements ability
    stop pay cuts
    lower prices for fewer customer complaints
    more people to manage and run the store

    No opinion of CEO
  2.  

    Part time cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart

    Pros

    Nice team to work with.

    Cons

    The wage is Minimum wage

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Part-time store manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart full-time (less than an year)

    Pros

    -Reasonable pay compared to other stores/supermarkets
    -Ability to change shifts

    Cons

    -Could be very busy
    -Limited career path (the best option at the moment was to get promoted to a full-time store manager, but it gets very difficult to move up beyond that)

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  5.  

    It was good

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart part-time (less than an year)

    Pros

    Generally the people were all nice, and the work training was done well, and left me feeling prepared for the job

    Cons

    The rate of pay was only slightly higher than minimum wage, even though it was significantly more responsibility. For being one of the most profitable companies in Canada, Shoppers should pay their employees more than minimum wage

    Advice to ManagementAdvice

    Management was generally nice

  6. 1 person found this helpful  

    Good for people who don't know much about technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Toronto, ON (Canada)
    Current Employee - Business Analyst in Toronto, ON (Canada)

    I have been working at Shoppers Drug Mart full-time (less than an year)

    Pros

    SDM is good for people who don't know much about technology, and people who are just looking for a stable job.

    Cons

    Ridiculous IT systems, inadequate tools, 9-5 attitude

    Advice to ManagementAdvice

    Technology matters, dual monitors, latest Windows and Office, adequate database and data storage solutions... basic technology. Most of senior management clearly knows little to nothing about it. And therefore put no emphasis on that. If you want to attract young talent you need to change the way you think about IT.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Mixed feelings - the good, bad and ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator in Toronto, ON (Canada)
    Current Employee - Coordinator in Toronto, ON (Canada)

    I have been working at Shoppers Drug Mart full-time (more than 5 years)

    Pros

    Employees get a company discount at any Shoppers Drug Mart location, they offer flexible benefits, the office puts on seasonal charity sales, there are sampling of products at times, coworkers are excellent.

    Cons

    No training, promoting finger-pointing and attacking behaviour, expected to work crazy hours at times without any thanks or acknowledgement, difficult to grow out of certain positions, workload increasing, job grades being lowered across the board.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great people, lack luster senior mgmt in some areas, lots of room for improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Analyst in Toronto, ON (Canada)
    Former Employee - Technology Analyst in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart full-time (more than 3 years)

    Pros

    Many wonderful coworkers! Good working conditions. Role can be as challenging as one wishes to make it, but you have to ask and push. Flexible work hours. Some excellent managers, I was lucky to have one!

    Cons

    Executive IT management fails to see technology as a differentiator in the industry, or if they see it they lack the drive to get projects focused on advancements.
    Decision making time lines at senior mgmt levels are very slow and often impact projects, but the projects are still required to deliver on time, usually at the expense of quality.
    Internal squabbles and power struggles between IT ops and IT projects make the environment toxic.
    Some managers and their staff just don't care and are going through the motions, the senior management allows this to continue.
    Some senior/executive mgmt are very focused on making sure they look like stars but care little who they step on to accomplish that.

    Advice to ManagementAdvice

    Listen to your technology professionals that have the ideas to advance the business from a technology (mobile, online, back office) point of view. Shoppers is so far behind.
    Turf poor managers and their lazy staff.
    From executive management on down to front line staff, stop just talking the talk, start walking the walk. Values are more than a poster on a wall!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    A good place to advance your career (Depending on if you say/do the right things)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart full-time (more than 5 years)

    Pros

    - Good career advancement. Typically if you're a great employee and know your stuff, it is completely possible to make your way up fairly easy
    - Free certifications and learning tools made available through SDM University. This is an employee only website where you can learn new skills and gain certifications for everything from basic management and business skills, to advanced excel and data analyzing training programs
    - Employee discount (even in boutique stores with high-end cosmetics)
    - A lot of follow-up at store level from district managers, to make sure everything is in working order
    - The KEY is having good staff and good management. If you have either of these, your work experience is a MILLION times better.

    Cons

    - Anyone below a Front store manager generally has a pretty low wage
    - The available budget for hours is ridiculously low. Management has to work double time to pick up the slack where an extra employee or shift is sometimes necessary. A lot of stores are very understaffed, which leads to customers getting very upset. Head office knows about the issue but will not change it. They insist it is your fault for not being able to budget or allocate hours properly (How can that be true if EVERY store has the same issue?).
    - It is common practice for management to put in WAY over the 40 hour work week
    - The relationship between head office (corporate) and store level can be pretty bad at times. Store level employees have the general feeling that head office personnel think themselves as over and above anyone at store level. Store level staff get 'scared' when head office comes to visit (which I do not think is healthy in a business environment).

    Advice to ManagementAdvice

    - Treat your employees with dignity and respect
    - I understand the budgeted hours are low, but lets follow labour laws here and pay people for the ACTUAL hours they are working. You are adding to the problem by making it seem that you are able to make the budget, when in reality you can't. Forced overtime/underpaid employees = unhappy employee = problems for everyone.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Supervisor in Montreal, QC (Canada)
    Former Employee - Cash Supervisor in Montreal, QC (Canada)

    I worked at Shoppers Drug Mart part-time (more than 3 years)

    Pros

    Its a good part time job but I'd go insane of it was my career

    Cons

    Most customers can be difficult.... Management was ok but can't really do much complaining

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good place to work for students

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shoppers Drug Mart

    Pros

    Nice people to work with, depending on the store location. Potential for cashiers to be promoted to supervisors etc.

    Cons

    Long hours, bad pay, good employees eventually end up leaving for school or to a better job

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