Shoppers Drug Mart Reviews

Updated August 16, 2014
Updated August 16, 2014
303 Reviews

3.3
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shoppers Drug Mart President & CEO Domenic Pilla
Domenic Pilla
55 Ratings

Review Highlights

Pros
  • 30% discount comes in handy especially if you have an expensive taste for cosmetics (in 25 reviews)

  • employee discount that is it, some coworkers are great (in 15 reviews)


Cons
  • Head office putting too much work, no time to actually enjoy the job (in 14 reviews)

  • big company HR department that supports executives, touts work-life balance in policy only (in 6 reviews)

More Highlights

89 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Beauty Boutique Expert - had an amazing team, enjoyed working with the products.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Boutique Expert
    Former Employee - Beauty Boutique Expert

    I worked at Shoppers Drug Mart full-time for more than 3 years

    Pros

    - seeing new products before they hit the shelves

    - opportunity for promotion

    - my direct superior valued my opinions and ideas

    - majority of beauty associates (young and mature) were absolutely lovely to work alongside

    - best loyalty program available by far (Sephora step up your loyalty prog game!!!)

    Cons

    - Head Office pushed for loyalty prog "opt-ins" (only applies to Beauty Boutiques) so much so, that they were being attained in dishonest ways

    - Head Office also rewarded said dishonest sales associates for their "high numbers" of opt-ins

    - miserable, bitter, insecure, dishonest associates poisoned the healthy, fun-loving work environment

    - a lot of illiterates work in retail (especially the beauty industry)

    Advice to ManagementAdvice

    - seldom do I find friendly and enthusiastic mgmt in beauty industry retail; my direct superior was truly under-appreciated by her own superiors

    - front shop mgmt, although i did not always have to report to them, were petty and catty; regularly picking on the same "weak" individuals

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Pleasant work experience and coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandiser  in  Ottawa, ON (Canada)
    Current Employee - Merchandiser in Ottawa, ON (Canada)

    I have been working at Shoppers Drug Mart part-time for less than a year

    Pros

    Good part time jobs available for students, full-time jobs such as pharmacists or management currently make good living salaries for Canadians, coworkers/staff are generally very polite and friendly and follow regulations, 30% discount on everything bought at shoppers.

    Cons

    Barely any opportunity to advance in career, stuck where you are with your current salary unless you are planning on working as a manager or owner at some point. Without a degree there isn't really a chance of going anywhere big in this career path

    Advice to ManagementAdvice

    District management of Ottawa seems to be hiring owners who are younger/more gullible/easy to control and will work for less money and do what they're told. Not a very good way of doing things, but more money to the big guy is better for the big guy, which is probably their reasoning. Wouldn't want my end goal to be a shoppers drug mart manager or owner considering the current way things are done around there.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    decent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Pharmacist  in  Niagara, ON (Canada)
    Current Employee - Staff Pharmacist in Niagara, ON (Canada)

    I have been working at Shoppers Drug Mart part-time for more than 10 years

    Pros

    stable company, great locations, always willing to innovate

    Cons

    constant need for short-sighted expense cutting and productivity improvement; should encourage more individuality in stores rather than 100% " cookie-cutter " approach; if it " ain't broke... don't try to fix it " i.e if results are above par take a more measured approach to operational issues. Continue operational controls with things like security.... but empower staff to give good service and improved sales.... e.g. why do registers sign off in 60 seconds; sometimes slow to update technology and implementation is done without enough feedback..... e.g. new hand held scanners are inferior

    Advice to ManagementAdvice

    treat experienced employees as assets rather than commodities; invest as much in people as you do in leaseholds and fixed assets; train mid-level VP's and DM's to be more people oriented and less like " numbers " people

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great student job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cash Supervisor  in  Ottawa, ON (Canada)
    Former Employee - Cash Supervisor in Ottawa, ON (Canada)

    I worked at Shoppers Drug Mart part-time for more than 3 years

    Pros

    The people. Scheduled breaks. Opportunity to do different roles (cash, cosmetics, merchandising).

    Cons

    Dealing with challenging people. Many policies to follow.

    Advice to ManagementAdvice

    Allow good workers to move up to supervisor or pharmacy technician if interested.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Cosmetics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetician  in  Calgary, AB (Canada)
    Current Employee - Cosmetician in Calgary, AB (Canada)

    I have been working at Shoppers Drug Mart part-time for less than a year

    Pros

    Great employee discount and excellent sales

    Cons

    Management is disconnected from the employees. No team or store meetings and never any huddles.

    Advice to ManagementAdvice

    Please notice us. We do the work people don't want to do at a low wage. Acknowledge, encourage and have team meetings.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    very very grateful for the experience

    Former Employee - Cosmetic Manager  in  Coquitlam, BC (Canada)
    Former Employee - Cosmetic Manager in Coquitlam, BC (Canada)

    I worked at Shoppers Drug Mart full-time for less than a year

    Pros

    Want to learn about the cosmetic industry ..able to learn new business models within a four wall setting and able to run the show

    Cons

    Not always to best tools for success

    Advice to ManagementAdvice

    .. take the time and dont panic.. its felt throughout

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to start a career path during high school and post secondary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart

    Pros

    Very flexible schedule and great discount

    Cons

    Working on weekends,
    Not much room for advancement

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Overall a great experience, treat you like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Expert  in  Windsor, ON (Canada)
    Current Employee - Beauty Expert in Windsor, ON (Canada)

    I have been working at Shoppers Drug Mart part-time for more than a year

    Pros

    Very flexible hours, if time off was requested.. it usually was given

    Cons

    challenging customers, and not a lot of staff when needed.

    Advice to ManagementAdvice

    None, they were always there to help

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Pay & Compensation But large workload

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Shoppers Drug Mart

    Pros

    Work with Talented people and processes

    Cons

    Vision of Company changes as much as the leadership

  11.  

    Good experience of corporate culture but being on contract or co-op you don't get the same perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consumer Research  in  Toronto, ON (Canada)
    Former Employee - Consumer Research in Toronto, ON (Canada)

    I worked at Shoppers Drug Mart as an intern for less than a year

    Pros

    Great experience and challenging work, fast paced, great people that are talented, dedicated and friendly.

    Cons

    Didn't receive the same benefits as the full times since I was a co-op and it is the same for contract workers. Not too much room to move around, they want people to stay in same position and become specialists in that job.

    Advice to ManagementAdvice

    Be more flexible in moving employees to different departments so they can learn more, allow for co-ops and contracts some more benefits such as access to SDM university.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for Shoppers Drug Mart? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.