Shutterfly Reviews

Updated June 24, 2014
Updated June 24, 2014
179 Reviews
3.8
179 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
113 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Good old boys club in senior management (in 6 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    More work less pay and it is getting worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at Shutterfly full-time for more than a year

    Pros

    Free junk food but they are even cutting back on that.

    Cons

    The company is obsessing on their billion dollar sales goals. Management cashes in but nothing for workers.

    Advice to ManagementAdvice

    You don't listen so why offer?

    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    customer service rep for Shutterfly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Fort Mill, SC
    Former Employee - Customer Service Representative in Fort Mill, SC

    I worked at Shutterfly full-time for more than a year

    Pros

    nice work place. employee and long time temp employee events, like trips to amusement parks. Great coworkers. Free drinks and cheap snacks and lunch foods. Didn't have to supply my own headset. Got training.

    Cons

    Management team has a private club attitude.Only their friends get good hours and assignments. management is never available and leaves before shift is over and comes in late. No help for agents, the leads refuse to take supervisor calls and customers just get angry because they are on hold for so long and no one will talk to them. Contracted agents rarely get hired and no raises. People are leaving this company because the management could care less about life/work balance and families. Because so many people have left, They call for mandatory overtime, you pay a sitter until the end of your shift and then you can't go home, you get points if you do. The points keep you from getting hired as an employee. This use to be a great place to work, not any more.

    Advice to ManagementAdvice

    Clean up out the management team, some of them are not acting professionally. Treat your agents like people, not machines before your entire team quits. Even your hired employees are looking to leave, a few already have. I was not fired, I quit after I found another job.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Client Services Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative  in  Phoenix, AZ
    Current Employee - Client Services Representative in Phoenix, AZ

    I have been working at Shutterfly full-time for more than a year

    Pros

    You will learn about digital printing

    Cons

    Not a lot of room for growth.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. 5 people found this helpful  

    Great people, too bad about the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at Shutterfly full-time for more than a year

    Pros

    Co-located engineering, good salary, flexible schedule. The individuals in the trenches all seem very well intentioned and skilled. Some internal promising technology. Not much dead weight in the engineering team compared with outer large companies I've worked at.

    Cons

    Not a "get things done" culture- it mostly attribute this to a very conservative management stye. No risk taking, slow to adopt new ideas and new trends. Strategy consists of "more of the same". Some key executives are micromanagers. Too bad, some of the teams are very talented and could just "makes things happen" if not straddled with such a burdensome management culture.

    Advice to ManagementAdvice

    1) Look around at what the market is doing, not just what our current customer base does. 2) Meet less, do more. 3) Clean up the product, its all over the map. Customers notice-I hear it from my friends.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Working in Design/Customer Service is exhausting over the holidays.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Pros

    Good product. Well-designed customized greeting cards. The company is growing fast. Management brings in good food for workers fairly often when call volume and orders are high and employees are working 12 hour shifts.

    Cons

    They had many problems with bugs in their systems and didn't really give newbies enough help to get past these problems. Hundreds of computers and only two guys to troubleshoot and solve problems. It made it hard to meet their production demands when the machines were not performing well. There is a high pressure atmosphere to get holiday products out with long mandatory work hours.

    Advice to ManagementAdvice

    You try to make a fun culture at Tiny Prints/Shutterfly in Tempe but it would be more fun if the systems ran properly during high demand over Christmas. Put more effort/money into keeping things running smoothly -- more tech help! Give your employees a better chance to meet production levels and feel that they were able to accomplish what you expected of them most days.

  7. 4 people found this helpful  

    Exciting Start, Disappointing End

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA

    I worked at Shutterfly for more than 3 years

    Pros

    Some very nice and smart people
    Some nice gestures from HR i.e. celebrating important days of various cultures
    Free snacks & drinks
    Nice office

    Cons

    High level of politics (one would never imagine the level ! )
    Very unfair promotion policy
    Unclear career path (or no path at all)
    Not fair bonus policy

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 3 people found this helpful  

    Micromanagement can only be tolerated for so long.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA

    I have been working at Shutterfly full-time for more than a year

    Pros

    If you are interested in this type of business (cards, book and photos) then of course this is the place for you. There are flexible working hours for people who have long commutes. There are snacks available. Product discounts, photography, and more.

    Cons

    - Micro managers are abundant and demoralizing.
    - Employees have no power over their own work, yet they are scapegoated.

    - People are often overloaded with work and unnecessary fire drills.

    - Panic and pressure understandably cause mistakes and shoddy work that gets people shamed, blamed and fired.

    - Management is top-down, highly political and there is little fair opportunity for growth.

    - People are rewarded for working long hours, not for working smart.

    - Favored individuals are rewarded openly but the rest of the teams contributions are largely ignored.

    - Can't always trust coworkers because folks operate out of fear.

    Advice to ManagementAdvice

    Let employees do the work you hired them to do. I wish the culture and values were more than just lip service. It all sounds good, but its just lipservice.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 7 people found this helpful  

    Good company losing too many great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager  in  Redwood City, CA
    Former Employee - Manager in Redwood City, CA

    I worked at Shutterfly

    Pros

    Great products and strong brand.
    Was a fun place to work
    Nice margins, especially on shipping cost
    State of the art production facilities
    Nice acquisition of Tiny Prints

    Cons

    Overpaid Sr Management - look at their stock grants
    VP Hr - HR not pro employee
    Motto - you don't like it get out
    Wrong people being promoted to management
    Moral is at a all time low

    Advice to ManagementAdvice

    The company is losing too many great people.

    Doesn't Recommend
    Disapproves of CEO
  10. 7 people found this helpful  

    Didn't enjoy the waterfall project progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Redwood City, CA
    Former Employee - Senior Software Engineer in Redwood City, CA

    I worked at Shutterfly

    Pros

    product are interesting to work with, related to your daily life.

    Cons

    each team has very distinct culture.
    Not a friendly place to work. inquires above current work task is not welcome.
    lacking good way to ramp up new hire in terms of architecture and infrastructure.
    management is biased and aggressive.

    Advice to ManagementAdvice

    be more informative on decision, direction, work progress.
    project management need to be improved.
    Don't overpay the executives.

    Doesn't Recommend
    Disapproves of CEO
  11. 2 people found this helpful  

    love the company but lots of management issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA

    I have been working at Shutterfly

    Pros

    - lots of young, smart people who are passionate about the product and the customer

    Cons

    - inexperienced management team. overall, very little experience managing teams and developing the people, making advancement opportunities hard to come by
    - micro-management culture
    - some poorly defined teams and processes
    - weak benefits (pay, vacation, etc)
    - not the greatest work/life balance particularly given the benefits

    Advice to ManagementAdvice

    Let go... just a little will go a long way! There is a ton of value to letting people make mistakes so that they can learn and grow. You do a great job hiring so let these people work to their potential! Engage your employees to want to do more! They want to (well, many of them) but your heavy handed management style puts a cap to the level of enthusiasm and ownership that folks take on. It's a big handicap right now and is going to impact your ability to grow and maintain leadership in the industry.

    Doesn't Recommend

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