Shutterfly Reviews

Updated May 23, 2014
Updated May 23, 2014
179 Reviews
3.8
179 Reviews
Rating Trends

Recommend to a friend
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Shutterfly President, CEO, and Director Jeff Housenbold
Jeff Housenbold
113 Ratings

Review Highlights

Pros
  • Opportunity to make an immediate impact in your area; good compensation; good work-life balance (in 19 reviews)

  • Was a fun place to work - very cool products & solid management team (in 12 reviews)


Cons
  • Sometimes it can be very challenging when it comes to work-life balance (in 5 reviews)

  • Good old boys club in senior management (in 6 reviews)

More Highlights

10 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    The momentum ended just as quickly as it began.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Fort Mill, SC
    Current Employee - Customer Service Representative in Fort Mill, SC

    I have been working at Shutterfly full-time for more than a year

    Pros

    Opportunity for overtime great during the holidays.

    Cons

    Supervisors stressed utilizing leadership especially during high call volume, only there was hardly anyone available or not willing to help.

    Major favoritism, talked a good game but the supervisors were very cliquey.

    Professional from the outside, unprofessional once you get the feel of the environment.

    Advice to ManagementAdvice

    Follow the rules you set for your team!

    Stop treating those not in the "crew" like crap, then calling later for them to come back and break their backs for SHUTTERFLY!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 15 people found this helpful  

    Shutterfly: A House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at Shutterfly full-time for more than 3 years

    Pros

    For the most part, Shutterfly delivers on its promise on print quality and speed. Employees like the access to free product and perks.

    Cons

    CEO portrays the company to the public and shareholders as a successful "family" of brands who is smarter and better than the competition. In reality, Shutterfly is a dysfunctional family, a "Mr. Potato Head" of mis-fit entities who have no real connection other than their target customer. The industry is ripe for a competitor to blow Shutterfly away. The elephant in the room is Costco, who ceased its partnership with Shutterfly and is quickly grabbing market share at half the price and equal (or better quality). Poor strategic purchasing decisions like MyPublisher and Borrowlenses improve revenue slightly but take time and resources to run. Lack of female executives is appalling and almost sickening for a company that has a customer base of OVER 90% women. CEO constantly talks about core customer being a mom and references his wife's purchasing habits qualify him to be the voice of the customer(?!) ALL Shutterfly executives VP and above leadership are white men. Turnover at all levels in the organization is increasing and many top managers are looking elsewhere for jobs.

    Advice to ManagementAdvice

    Hire women. Hire diverse points of view. Approach the market with creativity and innovation. Quit buying crappy companies. Stop quoting your wife's opinion and start talking to real customers through research. Stop believing you are the best of the best and challenge yourself a little.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Terrible company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Shutterfly

    Pros

    Free snacks and paid overtime
    It will definitely help pay bills

    Cons

    If you are a CMT contractor or PDT.
    Don't Believe them about being hired on.

    All where Let Go.
    They lie and hate the great preformers.

    Keep head down and kiss butt, laugh at their stupid jokes and have sex with female managers if they come on to you. Or your fired.

    Advice to ManagementAdvice

    Fix your morals in the phx center

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  5. 4 people found this helpful  

    Second worse company I ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer  in  Redwood City, CA
    Former Employee - Senior Software Engineer in Redwood City, CA

    I worked at Shutterfly full-time for more than a year

    Pros

    The use direct deposit on pay day. They have Free drinks and cereal.

    Cons

    The engineers in Phoenix, as a group, are the most incompetent engineers I've ever worked with and it shows in the products they produce. A very very hostile environment. After I put my two week notice in, it took all my emotional strength to show up for those last two weeks.

    Advice to ManagementAdvice

    Get ride of all the Engineers in Phoenix. Hire people with real world experience who have a track record of success. Don't hire 18 engineers to do the work of 4. It takes 4 times as long, and you end up with 1/5 the quality. Matisse is a classic example.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Inside

    • Career Opportunities
    Former Employee - Technician  in  Charlotte, NC
    Former Employee - Technician in Charlotte, NC

    I worked at Shutterfly full-time for more than 3 years

    Pros

    Managers are advanced to their positions simply by being there. They are not educated as they should be. Therefore do not know what they are really doing!

    Cons

    Speaking about Shutterfly Charlotte. Managers simply don't have the education to manage people effectively.

    Advice to ManagementAdvice

    Hire people with degrees!

  7. 2 people found this helpful  

    Very unprofessional and they don't trust there employees !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - CMT  in  Phoenix, AZ
    Former Employee - CMT in Phoenix, AZ

    I worked at Shutterfly

    Pros

    "To learn to appreciate a real job in the end ! And to appreciate good people who aren't backstabbers".

    Cons

    Seating designed to watch you, No privacy, no cubicles just open space. Micro management they treat you like a child.

    Advice to ManagementAdvice

    Better training program and a better trainer that isn't a backstabber and knows how to loosen up and have fun.

    Doesn't Recommend
  8. 4 people found this helpful  

    A Dysfunctional Family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA

    I have been working at Shutterfly

    Pros

    Many of the people in the company ooze enthusiasm for what they do. This combined with cute, stylish products is the best part of Tiny Prints.

    Cons

    The company is split into two parts. One part is the customer service/designer side, and the other side is the corporate team (marketing, engineering, etc). The fact that both parts of the company are treated in exactly the same way presents a problem. While this might benefit the customer service side, it acts as a major negative for the corporate side by limiting how often and when vacations may be taken, ability to work flexible hours (or from home occasionally), benefits, etc.

    Some seem to think that doing jumping jacks for hitting traffic goals, having the COO run laps around the office for number orders received, or other such silliness makes the company culture great, but when employees are forced to take part in this, it starts to feel more like punishment for success than kudos.

    Senior management often compares Tiny Prints to a big family. In a sense, they are right. The senior management acts as the over-controlling parents, while the rest of the company takes on the role of young children. Of course, senior management should take on a leadership role -- that's the point of their positions -- but it is possible to lead without condescending. In other companies all members of the company are treated like intelligent, responsible adults -- not at Tiny Prints!

    Lastly, compensation and benefits are average at best. In order to employ and hold on to top employees, compensation should be more competitive. Even in a market that benefits the employer, top notch employees will not have any trouble finding a new job with better benefits and compensation.

    Advice to ManagementAdvice

    Don't just listen to the positive feedback and ignore the negative. It is much easier to provide positive feedback than negative feedback. Assume that for each negative piece of feedback received, there are more people that feel the same way but are afraid to share it.

    Doesn't Recommend
  9. 2 people found this helpful  

    It Used to be a Fun Place to Work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA

    I have been working at Shutterfly

    Pros

    The lower level employees (i.e. managers and under) were a great, highly competent and fun group of people to work with.

    Cons

    New upper management is terrible, employees are treated like little kids, no respect for employees, lack of understanding for work/life balance, under paid (management claims to pay average salaries, but some people's salaries do not even make it onto salary charts that can be found on the many salary comparison sites)

    Advice to ManagementAdvice

    Upper management should take action on feedback provided by employees rather than just soliciting it but then doing nothing about it! Many good people have left the company or are considering leaving the company due largely to poor management, lack of advancement, and low salaries.

    Doesn't Recommend
  10. 3 people found this helpful  

    Ineptitude at the top, good players at the bottom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Redwood City, CA
    Current Employee - Manager in Redwood City, CA

    I have been working at Shutterfly

    Pros

    Working for a well known Internet commodity has a lot of value. The company itself does, in fact, create a very nice product and one to be proud of. Most of the teams have a core of good people.

    Cons

    The senior management at Shutterfly is completely incompetent. In particular the management on the technology side is woefully inadequate at guiding the team from either a managerial or technical point of view. Furthermore, the pay is ridiculously low in comparison to other similar companies.

    Advice to ManagementAdvice

    Please listen to your employees and lay off of the people that know what they're doing.
    Also, this isn't 1996, it's time to pay people market value.

    Doesn't Recommend
    Disapproves of CEO
  11. 5 people found this helpful  

    Shutterfly is not a place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Principal Design Engineer
    Current Employee - Principal Design Engineer

    I have been working at Shutterfly

    Pros

    Great product, some great people, good perks like free photobooks. Not much work pressure because there is not much to work for.

    Cons

    Bad HR policy like juniors are hired at higher salary than existing employees, so we have a bunch of new hires pulling higher salary than their supervisors. Management has no respect for your ability and contribution. The technology side is the worst offender. The management team of technolofy side is filled with industry rejects, social rejects and acad failures - completely incompetent. But you will grow fast if you watch soap operas,movies and play video games.

    Advice to ManagementAdvice

    You do not have to hire all your friends to Shutterfly. If other companies rejected them they must be lacking something. Do not always go by style, look for substance will ya?

    Doesn't Recommend
    Disapproves of CEO

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