Simon Property Group

  www.simon.com
  www.simon.com

Simon Property Group Reviews

Updated November 28, 2014
Updated November 28, 2014
119 Reviews
2.9
119 Reviews
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Recommend to a friend
Approve of CEO
Simon Property Group Chairman and CEO David Simon
David Simon
54 Ratings

Review Highlights

Pros
  • Great benefits some of the lower level managers understand the importance of family (in 5 reviews)

  • They treat their full-time employees well (in 3 reviews)


Cons
  • No work-life balance depending upon which department you're in (in 9 reviews)

  • At that point, upper management can then get their jollies kicking you around (in 13 reviews)

More Highlights

26 Employee Reviews Back to all reviews

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  1.  

    Guest service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Representative in Mercedes, TX
    Former Employee - Guest Services Representative in Mercedes, TX

    I worked at Simon Property Group part-time (more than an year)

    Pros

    Easy job for being a retail position

    Cons

    The pay, the management, hours but then again they are regular retail hours

    Advice to ManagementAdvice

    Dont lie to your employees about recieving a raise, you really need an incentive program for your guest service representatives they make the sales for all th gift cards and managers get a hefty bonus

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Guest Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Representative in Charlotte, NC
    Current Employee - Guest Service Representative in Charlotte, NC

    I have been working at Simon Property Group part-time (less than an year)

    Pros

    I like being alone sometimes

    Cons

    Where do I begin?
    There are no benefits. None at all. they consider 30 hours a week full time. I used to work at least that much and I did not receive any full time benefits. I come in on my days off to work because my manager harasses me and calls multiple times until I am forced to answer. I never get to enjoy my days off. I always come in when they need me to but when my car broke down and I was unable to make my shift, I still got in trouble for not coming in to work. I informed her the night that it happened. So, on top of my only mode of transportation breaking down, I had my boss calling me four different times making the situation more stressful. They harass all of us. I do not like the management at all. There is a tremendous lack of communication and only the reps take the fall for it because we deal with customers first hand. We are never informed of any changes that go on until we are being reprimanded for doing what we thought was going on. There is hardly ever a manager there, they are off every weekend. This is completely ridiculous because we are a brand new shopping center and we have new people that did not get proper training. I did not have a proper training and I have been here for three months now. They expect us to know information that they do not tell us until it is too late. My manager messed up in a big way because she didn't provide us with paperwork we needed which can lead to the termination of my coworker. I had him there as a witness to show that the paperwork was not there, she came in before him the next morning, printed out the paperwork, put it in the binder and told him it was there the whole time and that I just didn't see it, which was not true. We cannot trust the management. My manager does not even know the terms of out mall gift cards. She doesn't really talk to us, she leaves sticky notes everywhere and expects her job to be done that way. There is no face-to-face communication. I feel that leaving notes everywhere insults our intelligence, if you are a manager, you need to communicate information to your staff professionally, not like children.

    There is even a lack of communication between management. Our general manager doesn't ever know what is happening with the booth. I think that they have given the guest service manager too much power.

    Advice to ManagementAdvice

    Work on your communication. Having every weekend off is a bad idea. Those are the busiest times. And you all should close more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Horrible employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Lead in Torrance, CA
    Former Employee - Guest Services Lead in Torrance, CA

    I worked at Simon Property Group full-time (more than an year)

    Pros

    Flexible scheduling because of mall hours

    Cons

    Ever-changing practices/rules, extreme expectations for minimum compensation, no benefits, no promotion from within, distrustful management, unfair termination of employees (not me, but others), management plays favorites, racist management

    Advice to ManagementAdvice

    Promote from within, get organized, stop changing programs in small ways and look at them in a bigger sense to see how to effectively implement changes that will make an impact on a larger scale, value all of your employees (even the "little" guys), compensate appropriately for the amount of work you are requiring.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    If you don't like how things are run, find another job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Representative
    Former Employee - Guest Services Representative

    I worked at Simon Property Group full-time (more than 5 years)

    Pros

    On a local level, the management teams tend to be great. They work with you. They are friendly. They become almost like family. They do offer great benefits for full time employees. Health insurance, vacation, sick, and personal leave. Flexable schedule.

    Cons

    On a corporate level, you are constanly reminded that you are replacable. If you do not like how things are run, you are told to go some place else. Now, if you work for the company for a long time, that kind of mentality is disheartening. And if you are guest service rep, you might as well quit. They do not care about you. the benefits are only offered to full time staff. But they no longer hire full time GSRs. They don't want to waste money on employee satisfaction, especially at such a low level. And it's basically impossible to move up. They will hire someone outside of the company rather than promote from within. And, if you are promoted (by sheer luck), you will have to travel to a different location. The position themselves can be difficult because they expect them to work a position that should be done by two or three people. That's why they make financial records every year.

    Money wise, the company loves to waste it. They are always coming up with new and exciting ways to brand themselves that never bring in new revenue. You will see multiple new projects being launched in a few years. They do not put any money toward people and positions that actually bring in revenue. My philosphy has always been, if you empower the people that act as the face and voice of the company, you will see increase and repeated business. They do not give employees incentives unless it's holiday. They do not pay employees a decent livable wage. And their budgetting is a joke.

    It's also impossible to tell what their goals are. For the five years I have worked at this company, the focus at my level was selling giftcards. Now, they have turned it into almost conceirge like. They are also branching into tourism. Trying their hardest to reach out to international travelers. Well, it doesn't seem to be doing anything. They own malls. Not resorts. They call it their new "rebranding." New uniforms, new responsibilities, new everything. More work, but still only barely making enough money to live off of.

    Advice to ManagementAdvice

    On a local level, just remember that you work as a team. The office environment can be really competetive, untrusting, and toxic at times. But if you focus on a common goal and work together, there can be a lot done.

    Coporate level, they need remember that they don't work in the real force of the company. They sit in their offices and come up with goals, new ideas, and impossible reaches without actually thinking of the reality of implementing them in a realistic situation. To them I suggest they pull from actual employees. Have a poll, see what has worked, what hasn't work. Get the employees involved. Make them a part of the company and stop telling them to just deal or move someplace else. That is not how you should treat your employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Horrible company! No one ever stays. That should show you something.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Representative in Memphis, TN
    Former Employee - Guest Services Representative in Memphis, TN

    I worked at Simon Property Group part-time (less than an year)

    Pros

    Only perk would be seeing smiling customers.

    Cons

    Horrible communication with management including HR, low pay, no advancement, bullying done by management, unable to contact managers after hours in emergency, safety and basic policies not followed, forgery, no security with money, low organization, no professionalism.

    Advice to ManagementAdvice

    You all should be more in tune with the employees needs instead of thinking only of the company. This company is not morally or financially correct. If you would like this company to get back on its feet, get a new management crew at the Wolfchase Galleria location in Memphis, Tennessee. The employees as well as the tenants are unhappy with this new management that's why your turn over and move out rates are so high. No one ever works here long. This company has rotated about 6 mall managers in the last 4 years. I worked under 2 supervisors and 3 mall managers all under a year! Get this mall under control before it self destructs! Also the HR department should be more professional and in depth with dealing with employee issues. That's probably why this mall isn't prospering. The numbers here have been down for the past four years!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    The Most Cut-Throat Environment Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Manager
    Former Employee - Guest Services Manager

    I worked at Simon Property Group full-time (more than an year)

    Pros

    Insurance Benefits, Bonus, nothing else

    Cons

    Cut-Throat Environment, Bad-Management, Poor Work-Life Balance, Must work on Holidays and Weekends, Low Pay, No Room for Growth, Management only cares about their bonuses. My Manager had no regard for my personal life as she would call me on my days off and expect me to be readily available at all times. Even on days when I would call out sick, she would text and call. I would have to work up to 60 hours per week and only get paid for 40 hours. The company expects you to work a minimum of 50+ hours and only pay you for 40 hours. The majority of Managers micro-manage as this is part of the company culture. The company "Simonizes" its staff into robots who are constantly available who must show up to work even during inclement weather, like blizzards and hurricanes. They expect you to multi-task at the speed of light or you are not efficient enough. Must work long, hard hours on weekends and especially Holidays. I became physically and mentally burned out along with some of my colleagues. There were times when I had no coverage to even use the restroom. I observed racist and elitist comments and attitudes toward minorities and disabled employees. Corporate Office would send email updates and implement new programs every day and require you to get accustomed to the ever-changing environment. Employees walk around the office looking like slobs with no makeup on or business attire due to the high stress the company puts them through. Most employees who remain become brainwashed into company culture and like vultures wait for their turn to move to the next position. One cannot even eat lunch in peace because there was always something that needed to be done at that precise moment. Most Guest Services Mangers do not last a year and when they do, it is because these people have families and must keep their jobs and cannot afford to lose their benefits. This position is not highly respected. If you are a GSM you are basically everyone's doormat and they expect you to accept this as normal. The Corporate Office is also very disorganized in terms of program implementation and realistic expectations. Minimal resources are allocated and yet one must make miracles. Simon Property Group is the absolute worst company I have ever worked for and would not recommend this company to my worst enemy.

    Advice to ManagementAdvice

    Upper Management is extremely disconnected with the majority of the employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Not a pleasant experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Administrator
    Former Employee - Office Administrator

    I worked at Simon Property Group full-time (less than an year)

    Pros

    Good health insurance and benefits

    Cons

    Their focus is their bottom line. They don't care for their employees at all, very little training. No work/life balance

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Company is respected in the industry, but a TERRIBLE place to work - Do yourself a favor and DON'T accept an offer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN

    I worked at Simon Property Group full-time (more than 8 years)

    Pros

    -Not really any pros worth noting, but I will try
    - nice office space in Indy
    -They make other companies look good when recruiters and friends start calling for you to come work for them

    Cons

    -Management by Fear. This starts with the CEO who is very degrading and has bad manners with employees. Yells, curses, yells more, curses more, tells you are stupid.....
    -Communication from management at all levels is non-existent
    -Very secretive culture
    -IT is terrible. They only upgraded to Windows 7 when XP was not serviced any longer. Was still using Office 2003 in 2014.
    -Many employees feel overworked and under compensated
    -Employees are definitely undervalued and you work in a toxic environment
    -Very little room for development & growth for most
    -Company values are just for show
    -HR is unresponsive and inefficient, so don't bother asking for help
    -No work/life balance
    -There is no development or training for middle management...so inevitably you end up with inept, untrained management and 30% of middle management should never have been promoted from their staff positions
    -You can build a much more fulfilling career elsewhere. Do your self a favor and don't accept an offer. Find a company that has good stated values and actually cares to uphold them.....RUN WHILE YOU STILL CAN

    Advice to ManagementAdvice

    -Care for your employees
    -Foster an open culture where departments want to collaborate
    -Develop a talent management system rather than just hiring high priced MBAs off the street - you have no idea what talent works for your company because your culture and HR sucks.
    -Morale is terrible because you do not invest in employees or the resources they need (i.e. your IT resources are terrible)
    -Any one with skills and talent is looking to find somewhere else to work - wake up and smell the coffee!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Old School Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Simon Property Group full-time

    Pros

    Downtown, nice building, business casual dress code, on site gym

    Cons

    Terrible pay, vacation time (seriously 10 days for 5 years???), benefits, 401(k), and environment. It's a very old school environment and they don't seem to care about their employees. They say they have great training programs for college graduates but their "program" is one to two events a year. You'll get far better and more valuable experience almost anywhere else.

    Doesn't Recommend
    Disapproves of CEO
  11. 1 person found this helpful  

    Not worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Simon Property Group part-time

    Pros

    I couldn't find one the 3 months I worked there, I'm surprised I lasted that long.

    Cons

    Work-life Balance, like NONE. Working 6 days a week because they're short staffed as if that's my problem.
    No communication through management.
    LAZY management.
    Completely unsupervised work.
    No benefits, they make sure to work you just under the benefits limit.
    My list could continue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Simon Property Group Photos

Southern View of Indianapolis (Lucas Oil) from the Terrace

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