Singtel Reviews

Updated September 17, 2014
Updated September 17, 2014
168 Reviews
2.9
168 Reviews
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Singtel SingTel Group CEO Chua Sock Koong
Chua Sock Koong
67 Ratings

Review Highlights

Pros
  • Work-life balance easily achieved if u do that (in 11 reviews)

  • Nice working environment, working with best category employees, Better salary range (in 12 reviews)


Cons
  • Bureaucratic, Government linked organization, work life balance (in 17 reviews)

  • too much red tape and hierarchy (in 8 reviews)

More Highlights

76 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Commodity business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Singapore (Singapore)
    Former Employee - Project Manager in Singapore (Singapore)

    I worked at Singtel as a contractor for more than 3 years

    Pros

    It has a very strong HR policy that favours non-management staff. Ultimately its the working level that makes SingTel successful. There is a lot of development programs and benefits. Its a very working level oriented organization and lots of flexibility in terms of time off etc. This is of course comes with a 10-15 hour work day, depending on what level you are at. It pays relatively well and

    Cons

    Its a run rate business, even though it tries to innovate. Ultimately it is reselling a lot of its stuff. If you are just wanting a job, then its fine. But if you want to grow, its more than just numbers as its a run rate... business just would drop from the sky due to the brand name (hence the reason for its high rates). You will not see much creative growth nor strategic capabilities over the long term of your career as you will just be doing "on the mill" roles even as a graduate. The top down culture, impedes its growth...hence the reason why the digital life fails.

    Advice to ManagementAdvice

    Need to look at innovation and create value adds then short cut revenue retention tactics. Also cut the BS politics and be focus to developing the organization below the next 3- 5 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  Singapore (Singapore)
    Former Employee - Sales Manager in Singapore (Singapore)

    I worked at Singtel full-time for more than 3 years

    Pros

    good learning ground since they make you work like mad

    Cons

    super long hours and they are not willing to pay. Therefore they hire poeple that lack experience

    Advice to ManagementAdvice

    please help the staff and provide more work life balance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Too much politics and bureaucracy to ever be a true innovator, bell curve performance ranking ruins teamwork

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Singapore (Singapore)
    Current Employee - Manager in Singapore (Singapore)

    I have been working at Singtel full-time for more than 3 years

    Pros

    Stable company - no one ever gets laid off, and contract workers are almost always renewed
    Lots of learning opportunities and training courses on offer
    Salary is not terrible

    Cons

    Bureaucracy and paperwork will kill you - more time is spent on form filling and procedural stuff than on real innovation
    Politicking is through the roof - everyone lives and dies by the whims of the emperors
    Performance evaluation is on a bell curve - everyone has to be ranked, and a fallout of this is that teamwork is not encouraged
    Promotion takes years - in most parts of the business, rule of thumb is directors need to be 40+

    Advice to ManagementAdvice

    Get rid of the bell curve
    Have a more concise way to do internal paperwork
    Stop being Animal Farm - treat everyone as you would yourself. Do you really need to spend on butlers and waitresses for board meeting lunches?

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Admin Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Entry Administrative  in  Singapore (Singapore)
    Former Employee - Data Entry Administrative in Singapore (Singapore)

    I worked at Singtel part-time for less than a year

    Pros

    Good and friendly supervisor that give allowance for lunch breaks, temp staff common, range of nationalities which gives diversity to the place.

    Cons

    Old outdated computers running on windows 95, many inefficiencies in the data entry system that makes duplicated effort common.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Lots of products and services to sell, but workload is unbearable!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Singapore (Singapore)
    Current Employee - Sales in Singapore (Singapore)

    I have been working at Singtel full-time for more than 5 years

    Pros

    Stability is the keyword here. Its akin to an iron ricebowl and there is no risk of getting fired unless you have done something terribly wrong.

    Cons

    Pay is not commensurate with market standards, and basic pay can be much lower than competitors. Too much workload as customers come to you instead of you going to them. There is NO WORK LIFE BALANCE. If you wish to spend 75% of your waking hours doing work and clearing non stop emails, this is the place for you! You are bogged by emails even when going on leave so you can never truly have any rest.

    Advice to ManagementAdvice

    Try to understand what the emplyees are really experiencing on a day to day basis. Really listen to what they have to say and do something about it to alleviate their unrealistic workload.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    un-achievable sales targets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Manager  in  Bangalore (India)
    Former Employee - Business Development Manager in Bangalore (India)

    I worked at Singtel full-time for more than 3 years

    Pros

    people are good and supportive

    Cons

    illogical targets and no direction

    Advice to ManagementAdvice

    rotate personnel across geographies , across skill sets to retain best talent

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Challenging experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Singtel full-time for more than a year

    Pros

    Learn alot in just a few months.

    Cons

    Software system quite old school

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good training ground for freshies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager
    Former Employee - Senior Manager

    I worked at Singtel full-time for more than 10 years

    Pros

    I have picked up different skills in the dept I am in.
    Depending on where you are, u will get different exposures.

    Cons

    can be demanding for middle management as yoy they expect growth of staff but opportunities are not readily available.
    Hence the achievements cannot be rated fairly.

    Advice to ManagementAdvice

    To do away with the bell curve performance ranking, but use the fair benchmarking encouraging teamwork and efficient performance.
    It must be a top down support to enable staff to be able to be expose to the different areas

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Customer officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Officer  in  Kuala Lumpur (Malaysia)
    Former Employee - Customer Care Officer in Kuala Lumpur (Malaysia)

    I worked at Singtel full-time for less than a year

    Pros

    No formal attires, Casual timings, quite flexible

    Cons

    Shift Timings, Pressure from customer, Must have high patience

    Advice to ManagementAdvice

    Consider giving graduates salary above 2k, don't give the same salary as non-tertiary student level.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good company, but poor senior management and process management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Singtel full-time for more than a year

    Pros

    Good company, good place to learn new telecom technology

    Cons

    poor senior management and process management

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