Sitel Reviews

Updated July 5, 2015
244 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
  • Current Employees
Employment Status

Reset
2.7
Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
74 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

244 Employee Reviews

Sort: Popular Rating Date
  1. My fav W@H job/company so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cal Receiver in Nashville, TN
    Current Employee - Cal Receiver in Nashville, TN

    I have been working at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company provided equipment, fair pay with set pay raise intervals, bonuses, full benefits, paid holidays, to name a few. The AAA program that I'm on is enjoyable, meaningful, and offers a great bonus program. There is plenty of overtime available, and we get an hour lunch break. The equipment and the system work great. I hardly ever have tech issues. Great coaching and communication. Sitel does work at home right!

    Cons

    Starting wage is around $9, but pay increases are available after 90 days.

    Advice to Management

    Keep up the good work! I've worked for 4 work at home companies and I have not enjoyed any of them as much as I have Sitel.


  2. Love this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment most days

    Cons

    Poor training instructors and sometimes instructions


  3. It's okay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hamilton, AL
    Current Employee - Customer Service Representative in Hamilton, AL

    I have been working at Sitel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Regular coaching. Friendly atmosphere. Fun place to work.

    Cons

    Cutting hours at present.

    Advice to Management

    Keep up the good work. And get another account in there!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Very Low Class Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Sitel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Allows tattoos, piercings, and all hair colors. Freebies depending on the campaign.

    Cons

    Negative and abusive customers. Not enough on floor support so calls are back to back. They do shift bids instead of working with your schedule. Depressing environment. Slow computers/internet to work with. Inaccurate readings of your scores. If you're up for perks of the campaign; it takes forever to get them. The people hired are very low class for the most part.

    Advice to Management

    When you need a coach/supervisor; they're no where to be found or will give you a 'walker' to take the call. A walker is a person just like you with no power assigned to take sup calls that day.


  6. Helpful (2)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Omaha, NE
    Current Employee - Csr1 in Omaha, NE

    I have been working at Sitel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Bonuses are decent, Pay can be awesome at times!

    Cons

    OT is not constant or consistent

    Advice to Management

    Always let a person know their Good Qualities before you criticize.


  7. Love This Company

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Grenada, MS
    Current Employee - Customer Service Specialist in Grenada, MS

    I have been working at Sitel full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great insurance package and other benefits. Great pay. Love the fact that you are eligible for a twenty five cent raise every 3 months.

    Cons

    Training is horrible.


  8. Helpful (1)

    Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norman, OK
    Current Employee - Customer Service Representative in Norman, OK

    I have been working at Sitel

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy to learn position. More than minimum wage.

    Cons

    Layers of ineffective middle management. High expectations with little or no incentive. Terrible hours. Some forced mandatory overtime.


  9. Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Agent in Huntsville, AL
    Current Employee - Work At Home Agent in Huntsville, AL

    I have been working at Sitel (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome coworkers and team leads

    Cons

    Horrible communication and slow responses

    Advice to Management

    Develop better communication with employees.


  10. CRS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Andalusia, AL
    Current Employee - Customer Service Representative in Andalusia, AL

    I have been working at Sitel full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    there is no pro's except its money

    Cons

    they are constantly showing favortism im having to claim bankrupcy due to not enough pay. I use to be a mentor part supervisor worked hard for one year to become a coach and they were fast tracking NEW agents that had been here a month to coach positions instead. there is alot of favortism in this company and no leadership. Everybody wonders why we have high turnover rates well here you go the pay stinks and management is not worth anything. Me included ive been here for 2 years and still looking for another job and sad part is i use to love my job

    Advice to Management

    Rehire all new management at the sitel andalusia center they show favortism and wanna put ona special show for the corporate when they are here but totally differnet when they are not


  11. Helpful (1)

    Just no.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Ocala, FL
    Current Employee - Customer Service Representative in Ocala, FL

    I have been working at Sitel

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Full time; co-workers; steady pay, ability to get a raise

    Cons

    They do not promote within, the management treats the workers horribly. They do not care about us!

    Advice to Management

    Promote people within



Showing 244 of 544 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.