Sitel Reviews

Updated July 5, 2015
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2.0
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Sitel President & CEO Bert Quintana
Bert Quintana
26 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

112 Employee Reviews

Sort: Popular Rating Date
  1. Abandon Ship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coach in Asheville, NC
    Former Employee - Coach in Asheville, NC

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy to get employed, hard to get fired. Flexible schedule. You'll have interesting stories to last you through a lifetime of dinner parties.

    Cons

    What little that worked destroyed by insane corporate idea that everything is the same everywhere around the world in any sector of business.

    Advice to Management

    Rip up the way forward and just let people do their jobs. When that happened things were not only better, but more profitable.


  2. Very Low Class Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at Sitel full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Allows tattoos, piercings, and all hair colors. Freebies depending on the campaign.

    Cons

    Negative and abusive customers. Not enough on floor support so calls are back to back. They do shift bids instead of working with your schedule. Depressing environment. Slow computers/internet to work with. Inaccurate readings of your scores. If you're up for perks of the campaign; it takes forever to get them. The people hired are very low class for the most part.

    Advice to Management

    When you need a coach/supervisor; they're no where to be found or will give you a 'walker' to take the call. A walker is a person just like you with no power assigned to take sup calls that day.


  3. Helpful (1)

    horrible operation manager & HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Service Specialist in Oak Ridge, TN
    Former Employee - Tech Service Specialist in Oak Ridge, TN

    I worked at Sitel

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fast pace
    smoke breaks
    Make Friends
    Some perks
    That's it.

    Cons

    Childish OM
    HR covers their own butts
    Ridiculous policies
    Supervisors act like tier 1employees are trash

    Advice to Management

    Treat your employees as you would treat your best friend. They are the ones who keep your service level at 100% !


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  5. Helpful (1)

    Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norman, OK
    Current Employee - Customer Service Representative in Norman, OK

    I have been working at Sitel

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy to learn position. More than minimum wage.

    Cons

    Layers of ineffective middle management. High expectations with little or no incentive. Terrible hours. Some forced mandatory overtime.


  6. Helpful (1)

    2 years wasted

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Milford, DE
    Former Employee - Call Center Agent in Milford, DE

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working at home sending own equipment

    Cons

    Lack of communication and poor management

    Advice to Management

    Choose an option and stick to it. If agents can see your not comfortable- then how can we be comfortable?


  7. Helpful (3)

    questionable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at Sitel

    Pros

    great coworkers very helpful
    Love the job
    Enjoy Customer service work

    Cons

    one week you re fulltime next you are part-time
    no communication between couches and management
    only get real promotions if you know the right people

    Advice to Management

    talk to agents sometimes and see what is really going on


  8. Technical Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Thomasville, GA
    Former Employee - Technical Support Agent in Thomasville, GA

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun training, paid training, had weekends off.

    Cons

    They had to switch me to another company after I was already offered and accepted a position for another company that they offered.


  9. Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Working early shifts very convenient

    Cons

    Pay, structure of breaks and benifits


  10. Helpful (2)

    Good Stepping Stone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative/Mentor in Las Vegas, NV
    Current Employee - Customer Service Representative/Mentor in Las Vegas, NV

    I have been working at Sitel full-time

    Pros

    This company is a good stepping stone. A good way to start from scratch. The schedule is good.

    Cons

    The environment is quite unprofessional and poor management leadership.

    Advice to Management

    The management has a lot of things to improve. Don't make a promise that you cannot do or not intend to do.


  11. Helpful (4)

    Pathetic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Las Vegas, NV
    Current Employee - Customer Service in Las Vegas, NV

    I have been working at Sitel (Less than a year)

    Pros

    I couldn't tell you one pro about this job. I'm seeing reviews with people saying the pay is great. The pay is not great. Its barely minimum wage

    Cons

    I could write a book on the cons. Too many people in charge. And most of them have no idea how to be a coach or supervisor. They need to do the job and stop trying to hook up with someone when they should be doing a one on one.

    Advice to Management

    Hire people who are experienced in management and know how to be a supervisor instead of promoting on the basis of how much they kiss up to the OM who's as fake as they come. And pay people more than 10.00 an hour.



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