Sitel Reviews

Updated March 26, 2015
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96 Reviews
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Sitel President & CEO Bert Quintana
Bert Quintana
136 Ratings

96 Employee Reviews

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  1. My fellow agents (and bills) are the only reason I can come to work everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Andalusia, AL
    Current Employee - Customer Service Representative in Andalusia, AL

    I have been working at Sitel full-time (more than a year)

    Pros

    The pros of this job are the benefits they offer. You can't really beat a sit down job that offers insurance, 401k and a monthly bonus when you don't have a college degree. This company is also VERY accepting of ALL people.

    Cons

    The Sitel I am employed with is in a very small town, and there aren't many jobs to choose from, and you cap out at $9/hr. Unless you move up (which is an act of congress) you are stuck making barely over minimum wage. I wouldn't mind staying for years and years but I need more for my family. Another con is management has a lot of favorites.

    Doesn't Recommend
    Neutral Outlook
  2. 2 people found this helpful

    Good place to learn the business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor
    Former Employee - Customer Service Supervisor

    I worked at Sitel full-time (more than 3 years)

    Pros

    Relaxed environment & good access to information and training.

    Cons

    Hamster wheel. Less than honest upper management. No raises for the last 7+ years for anyone other than Site Directors and above for years.

    Advice to ManagementAdvice

    Be honest and support your people and they'll run through walls for you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. technical support representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Augusta, GA
    Current Employee - Technical Support Representative in Augusta, GA

    I have been working at Sitel (more than 5 years)

    Pros

    GREAT co-workers
    Overtime is offered regularly

    Cons

    new HSA insurance is a rip off
    lazy supervisors who pass their responsibilities off on other people as well as pass their representatives responsibilities off on tech support
    salary
    vacation time (not enough for this stressful environment)
    no sick days
    old attendance policy was awful; would still get an occurrence with a doctor's excuse
    unprofessional and rude mgmt

    Advice to ManagementAdvice

    Learn how to talk to people
    Provide our feedback and issues to the client
    Address supervisors who refuse to take sup calls

    Doesn't Recommend
    Neutral Outlook
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  5. Kinda thrown in there not expecting anything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Oak Ridge, TN
    Current Employee - Customer Service Representative in Oak Ridge, TN

    I have been working at Sitel full-time (less than a year)

    Pros

    Pay is okay. Regular shift bids. Plenty of rewards and prizes.

    Cons

    Not enough training. Terrible coaching experiences. Sharing cubicles. Not sanitary at all. Very crowded. Hires pretty much anyone. You are literally thrown in with limited knowledge as to what you are doing.

    Advice to ManagementAdvice

    Move up better coaches and mentors. It is ridiculous how rude and mean they are.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. They only care about the metrics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Asheville, NC
    Former Employee - Call Center Agent in Asheville, NC

    I worked at Sitel

    Pros

    Extensive paid training
    easy to get hired
    great cowoRkers

    Cons

    Terrible pay
    Management plays favorites
    only care about metrics
    find any reason to not give you a raise

    Advice to ManagementAdvice

    Care about the service you provide
    Reward loyal employees

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader
    Current Employee - Team Leader

    I have been working at Sitel full-time (more than 5 years)

    Pros

    Training and development
    Opportunity for advancement
    Great place to learn the business

    Cons

    Pay freeze
    Deceptive work practices
    Revolving door leadership
    Inconsistent policies

    Advice to ManagementAdvice

    Pay your people what they're worth

    Doesn't Recommend
    Positive Outlook
  8. Worse experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Las Vegas, NV
    Former Employee - Call Center Agent in Las Vegas, NV

    I worked at Sitel full-time (less than a year)

    Pros

    Good working hours
    Good to have different benefits in different campaigns

    Cons

    Worst HR services.
    Screws you over after you quit

    Advice to ManagementAdvice

    Never work at Sitel. Their HR services is bunch of jokes. They dont listen to you. I had quit on December 30, 2014 due to moving away due to family problems in my household. i was living in las vegas and i had problems with family so i left vegas with my daughter to go back to kauai. I called my coach and explained to him that i had to quit due to some problems with my daughter's grandmother on my side of the family. I had quit for a good cause because i had to sneak out with my daughter in the early morning and my parents had called CPS on me and i know it was them because i left without saying anything to them at all. Reason why i had left was that that household is full of emotional and physical abuse i tried to leave December 26th after christmas but my family kept my daughter hostage from me and wouldnt give her back. they tried to kick me out only but wouldnt give me my daughter. I was accused by my family for hitting my baby on the backside and leaving a bruise on her. As soon as i got to kauai i made a doctors appointment for my daughter to get the confirmation of a Mongolian spot on her backside which was true that she did have a mongolian spot on her backside area. I closed the case with cps on nevada's side because my parents made a false accusation against me. I tried to tell sitel that i needed to have verification that i quit for a good cause but they said you need a form to get and that the only documents they will give you is certificate of employment and verification of employment. They are not worth your time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. Not a very good company to work for. They expect the best from you but don't want to compensate you financially.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    There is room for advancement.

    Cons

    The pay max out at $10 an hour unless you get promoted.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. Sad excuse for a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative in Oak Ridge, TN
    Former Employee - Member Service Representative in Oak Ridge, TN

    I worked at Sitel full-time (more than a year)

    Pros

    I'm actually having a hard time thinking of pros at this job. Probably the people, I made some great friendships.

    Cons

    It's disgusting. There was bed bugs and fleas on the call floor. The desks are never cleaned and always have dust all over them. Management has no idea what they are doing and doesn't care anything about you. One manager will tell you one thing and another will tell you something else. All of the managers play favorites. They have no communication with each other. The pay SUCKS and even if you do get promoted, you don't get a raise. Not worth it at all!! I dreaded going to work everyday.

    Advice to ManagementAdvice

    Clean up!!! And get some communication going between the managers on the floor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. Would only recommend if you are desperate for work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1 in Asheville, NC
    Former Employee - Csr1 in Asheville, NC

    I worked at Sitel full-time (more than 3 years)

    Pros

    40 hour Mon -Fri work week.

    Cons

    Highly stressful with low compensation.

    Advice to ManagementAdvice

    Offer more competitive wages.

    Doesn't Recommend
    Neutral Outlook

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