Sitel Reviews

Updated August 27, 2015
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Sitel President & CEO Bert Quintana
Bert Quintana
28 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

124 Employee Reviews

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  1. It could have been worse.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sitel full-time

    Pros

    I made some lifelong friends.

    Cons

    Insufficient pay, company doesn't care about its employees, poor benefits options, unclean workplace


  2. CSR work at home

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Oklahoma in Stillwater, OK
    Current Employee - Oklahoma in Stillwater, OK
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It pays other than that I have nothing positive to say

    Cons

    Pay is low considering stress your in. Recruiting tells you you are on certain schedule but the likely hood of getting the schedule you are promised is none.they change your schedule whenever they want. They cut hours whenever they want without notice. They really show favoritism if you don't kiss up you won't move up. You cap out at 10 then only way to get raise is to move up.

    Advice to Management

    Treat your employees like you care, answer there questions instead of ignoring them. Stop the favoritism. If you promise an employee then give it. Turnover rate is extremely high for reason


  3. Helpful (1)

    Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor in Wilmington Beach, NC
    Current Employee - Customer Service Supervisor in Wilmington Beach, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Well if you are looking for a job it's there. It may not be your favorite after working there but it is a paycheck.

    Cons

    Constant moving of campaigns within sitel. Alot of issues when changing as your employment status may be changed from full time to temporary and benefits will be lost even though your a full time employee working 40 hours.

    Advice to Management

    Post available advancement opportunities so that every qualified candidate has the opportunity to apply rather than just promoting who you want based on their ability to kiss up.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Too jammed pack

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lafayette, LA
    Former Employee - Customer Service Representative in Lafayette, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sitel part-time (Less than a year)

    Pros

    Being able to work from home. I thought this would be a great opportunity to put the call center experience I have to work.

    Cons

    The pay is terrible. Minimum wage and only .75 more once you hit production. I did not work for this company very long as I felt the pay was woefully inadequate for the duties expected.

    Advice to Management

    Spend a little more time in training focusing on the important things reps will need to handle once out on the floor. Pay your at home people better. I understand all the expenses of a brick an mortar job are not there, but education and experience should be compensated for fairly.


  6. NA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Sitel full-time

    Pros

    You can move up within the company very fast. This depends on how determined you are. It only takes a little.

    Cons

    Pay is ridiculously low. Metric on most accounts are set high and stress level is thru the roof.

    Advice to Management

    Hire qualified candidates. Work together more and stand up for pay equality.


  7. Helpful (2)

    company needs work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Sitel full-time (Less than a year)

    Pros

    the training programs for the company are alright. as are some of the benifits.

    Cons

    no weekends, managers are rude or quite often not around. this company also does not seem to value the employees as we are treated as if we are in kindergarden.

    Advice to Management

    Management needs to work on some of the aspects of the coaches training as it seems that they are not very professional.


  8. High Expectations Less Than Living Wage

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Asheville, NC
    Current Employee - Customer Service Representative in Asheville, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Works schedule around your life as needed with out issues; great coworkers; new carpeting

    Cons

    Work station walls are disgusting; pay less than a living wage; way too picky even if we did get paid a living wage; have to watch your things every time a new crop of people are hired.

    Advice to Management

    Teach new employees professionalism; actually regularly review security tapes; actually replace the work station walls instead of just talking about it for over 2 years; PAY US A LIVING WAGE!!!


  9. Helpful (1)

    Better than NO JOB yet if you ever had a decent job you will HATE IT!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Telephone Customer Service Representative in Atlanta, GA
    Current Employee - Work At Home Telephone Customer Service Representative in Atlanta, GA

    I have been working at Sitel full-time (Less than a year)

    Pros

    Easy to apply, got hired right away **Work At Home*** Paid "Training" Benefits Good Initial Schedule Provides Headset Operating System Keyboard and Microphone.

    Cons

    Tedious On Boarding Process (running around trying to get papers notarized that no one will notarize.) Training was horrible, you listen to someone talk via online meeting and fill in blanks on your emailed workbook, spent 120.00 USD for ink to print everything. Unorganized training with constant disruptions. Asked to handle to much for low pay. After training you are literally thrown in taking calls even if you or the entire class doesn't get it. At the end you can't even transfer directly to a supervisor they have to call the customer back. Anything other than your system blowing up is unpaid you get two breaks and a very short lunch. Outsourced from bigger companies so you get paid less than others that work for your same company but for less. PowerPoints should be available for agents at anytime except when updated for their reference. Schedule subject to change at annytime.

    Advice to Management

    Please set it up where it is easy to get everything to the company to get started. Training is horrid. Materials should be sent to the agent. There should be Interactive walk throughs so that you are able to practice every screen and every step. Agents should have to pass those interactive tests so that your company is assured the knowledge is actually absorbed. A entire class class should not feel like they are drowning when taking calls even if support is given you can't expect agents to sell anything if they can't help the client with their initial inquiry. $9.9.00 an hour is robbery for similar jobs this position should pay at least $13.00. Too much micromanagement. I'm taking days off to interview elsewhere..


  10. Okay for the interim don't expect to stay longterm

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Allows you to work from home fairly easily.

    Cons

    low pay, many manual processes, too many meetings that amounted to chit-chat sessions

    Advice to Management

    invest in talent management systems to save administrative time and money


  11. DIRECT TV NFL SPECIALIST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Sitel full-time

    Pros

    Work at Home..Paid on time. Send you equipment. Other than that it suck

    Cons

    Horrible Management weeks on the phone with no coaching not even a little bit. Absolutely zero Quality Assurance the calls are back to back of Angry Direct TV customers who have been charged for NFL most of them have never even watched FOOTBALL. Trainer was ratchet and you can here kids in the background. Class was misleading you can never follow the call flow because the customer is cussing you out by the time you answer the phone

    Advice to Management

    No advice for them its the blind leading the blind



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