Sitel

www.sitel.com

Sitel Reviews

Updated January 24, 2015
Updated January 24, 2015
414 Reviews
2.4
414 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
118 Ratings

Review Highlights

Pros
  • I've done the online for the work-at-home assessment - so far, so good (in 21 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Highlights

123 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    The best of both worlds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Real Time Analyst in Starkville, MS
    Former Employee - Real Time Analyst in Starkville, MS

    I worked at Sitel full-time (more than 3 years)

    Pros

    A chance to move up from an entry-level position. Supervisors who didn't give up on me even when I was at the bottom of the stack rank.

    Cons

    Having to answer to multiple supervisors. Changing schedules every month had a negative affect on my health. Lack of discipline on call floor--especially when no operations managers were present (specifically nights and weekends).

    Advice to ManagementAdvice

    If you're going to reduce a position, let your employees know before they submit a letter of resignation.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Easy money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    If you're from outside the industry it's a great place to learn the biz before moving to a company that pays more.

    Cons

    Low pay. But if you look at it like an investment then it's a great place to start.

    Advice to ManagementAdvice

    Base salary increase. You lose your best and brightest to companies Who pay people livable wages.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    CSR - Call center agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Bartlesville, OK
    Current Employee - Customer Service Representative in Bartlesville, OK

    I have been working at Sitel

    Pros

    Fun environment, good coaches, good benefits

    Cons

    Pays above minimum wage but not enough for amount of stress the job entails

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    An ok job for money but overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in El Paso, TX
    Former Employee - Customer Service Representative in El Paso, TX

    I worked at Sitel full-time (less than an year)

    Pros

    Don't have to leave the house

    Cons

    Change schedule at the last minute. Underpaid for the type work you do

    Advice to ManagementAdvice

    Increase pay. Supervisors respond to escalated calls quicker

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Too many untested changes that don't work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    Great relationship with clients helps improve overall job satisfaction.

    Cons

    Too many changes cause frustration with agents as well as management.

    Advice to ManagementAdvice

    Test changes and make sure they are fully vetted before forcing them on all sites.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Great contract learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruiter
    Former Employee - Recruiter

    I worked at Sitel as a contractor (less than an year)

    Pros

    Loved the flexibility of working from home. Great learning experience with lots of variety. Helpful co-workers.

    Cons

    High expectations for low wages.

    Advice to ManagementAdvice

    For internal corporate employees, more consideration should be given to increasing and making competitive the salaries and total compensation packages.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Not bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    work environment people hours location

    Cons

    not clean
    no benefits
    i dont know

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Love the comfort of home

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent

    I have been working at Sitel

    Pros

    No high car gas prices, traffic or car insurance to deal with.
    Appears that advancement comes pretty fast.

    Cons

    Pay is low.
    Nasty customers can be overwhelming.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Steady check

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Agent in Las Vegas, NV
    Former Employee - Tech Support Agent in Las Vegas, NV

    I worked at Sitel

    Pros

    Easy account great coworkers steady check

    Cons

    Lazy supervisors doesnt know what they are doing most of the time no support once our in production

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Rules subject to constantly change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Agent in Free Home, GA
    Former Employee - Work At Home Agent in Free Home, GA

    I worked at Sitel full-time (more than an year)

    Pros

    working from home...money for other things other than gas to go to work

    Cons

    depending what campaign you get on

    Advice to ManagementAdvice

    list to the agents not the Team leads and coaches

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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