Sitel Reviews

Updated July 27, 2015
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4.0
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Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
23 Ratings

Pros
  • Great options for work at home positions (in 21 reviews)

  • Learned a lot as a manager, that's a good "school" (in 5 reviews)

Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • You cannot even defend your employees with upper management as they feel everyone is replaceable (in 7 reviews)

More Pros and Cons

95 Employee Reviews

Sort: Popular Rating Date
  1. Above average place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent
    Former Employee - Reservations Agent

    I worked at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They provide the computer, phone. They give out raises on the regular, you earn 3.5 hrs pto on every pay period and flexible shifts

    Cons

    Trainers aren't good, need more coaches to pick up kudos calls, work every holiday, busy busy busy, strict adherence policy

    Advice to Management

    Train your trainers to be better.!!


  2. Great oppurtunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Sitel

    Recommends
    Recommends

    Pros

    Nice people with oppurtunity to work overtime and bonuses. Benefits available for employees.

    Cons

    Pay is low and scheduled hours make life-work balance difficult.


  3. CSR

    Former Employee - Csr1 in Ocala, FL
    Former Employee - Csr1 in Ocala, FL

    I worked at Sitel full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great company to work for, you can even work for them at home if you like.

    Cons

    I have nothing bad to say

    Advice to Management

    Keep doing your job like you have been


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  5. It's okay!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hamilton, AL
    Current Employee - Customer Service Representative in Hamilton, AL

    I have been working at Sitel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Regular coaching. Friendly atmosphere. Fun place to work.

    Cons

    Cutting hours at present.

    Advice to Management

    Keep up the good work. And get another account in there!


  6. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great pay, Benefits, and people

    Cons

    Business fluctuates often Occasionally can become tedious


  7. Wonderful company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX

    I worked at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Really great company Work from home Management was awesome Above minimum wage pay Company provided equipment Paid training

    Cons

    The pay could be higher

    Advice to Management

    Keep up the good work


  8. Helpful (2)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Omaha, NE
    Current Employee - Csr1 in Omaha, NE

    I have been working at Sitel full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Bonuses are decent, Pay can be awesome at times!

    Cons

    OT is not constant or consistent

    Advice to Management

    Always let a person know their Good Qualities before you criticize.


  9. ok pay but be prepared to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Best salary for entry level day shift call taking agents

    Cons

    Somewhat mismanaged but it doesn't really affect your job. High turnover

    Advice to Management

    Try to hire more people so call taking agents are not overwhelmed


  10. Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Agent in Huntsville, AL
    Current Employee - Work At Home Agent in Huntsville, AL

    I have been working at Sitel (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Awesome coworkers and team leads

    Cons

    Horrible communication and slow responses

    Advice to Management

    Develop better communication with employees.


  11. Helpful (2)

    Good if not temp job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent pay. Accounts are Toy's R Us, Macy's, Direct TV, etc.

    Cons

    Training doesnt prepare well for actual calls. Mainly hire for holidays only.

    Advice to Management

    Get better trainers



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