Sitel Reviews

Updated April 10, 2015
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4.0
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Sitel President & CEO Bert Quintana
Bert Quintana
20 Ratings

80 Employee Reviews

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  1. Helpful (2)

    i enjoy working for Sitel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Knoxville, TN
    Current Employee - Customer Service Specialist in Knoxville, TN

    I have been working at Sitel full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    i enjoy the fact that i dont have to leave home. I enjoy 90% of my inbound callers you do get the few that you can give the moon and they still are not happy

    Cons

    Tech Support and HR are awful I never can get a Coach or operations manger when I need one sometimes I dont have time to wait 2 days for a response

    Advice to Management

    Either have smaller teams so that you can keep up with everyone or hire more people to help you get back to the people you already have. It is crazy that I can have a tech issue call and have to wait 24 -28 hours to see if i can get back online

  2. Helpful (2)

    harder than it looks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lake City, FL
    Current Employee - Customer Service Representative in Lake City, FL

    I have been working at Sitel (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    understanding staff for time off

    Cons

    quality agents do not see what you are doing, they simply listen to your voice. It can get VERY tiring to be cheerful for 40 hours, and you never know when your audited.

    Advice to Management

    please..please permit more than two 15 min breaks a day.
    this is hard work, and selling redbull is not going to solve the problem of constant state of zombie.
    fix the air conditioning. it's freezing on one side of the building, bolstering hot on the other. you expect us to smile and be polite while we are slowly roasted alive like overcooked turkeys.
    and someone give Patti a raise- that woman is gods gift to humankind.

  3. Good job and good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Cruces, NM
    Former Employee - Customer Service Representative in Las Cruces, NM

    I worked at Sitel full-time (less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly environment and nice co-workers

    Cons

    Angry customers and some bad surveys

    Advice to Management

    Keep being nice and more attentive.

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  5. Helpful (4)

    Work at Home opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    No commute, all equipment provided at no additional charge, various campaigns t choose from, promotional opportunities fairly quick. It's a great way to avoid the loud chaotic environment of a call center atmosphere. The company offers great benefits and promotes from within.

    Cons

    Starting pay should be no less than $11.00. $9.00 hardly supports a family. Training should be longer and include more information that will allow employee to be more equipped when they get into production. Operation, Coaches, and Trainers can be unprofessional in their interaction with employees. Human resources fails to act on behalf of the employee.

    Advice to Management

    Remember at one point you to were a novice, you were a new hire, and you were a trainee. Be proactive and not reactive. High turnover rates within a company can eventually mean the demise of that company.

  6. love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Pros

    excellent training and scheduling is accommodating.

    Cons

    cant think of any cons

  7. Great place to begin a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    I was able to work through the ranks from representative, to team manager, to operations manager. Wonderful people to work with.

    Cons

    Depending on the client may have to work overnight and on holidays so not much opportunity to be with family. Need more communication

  8. It was a wonderful experience it help me with customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA

    I worked at Sitel full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    It helps you build your customer service skills and they were really flexible with your schedule.

    Cons

    Management will tell you thing that are untrue.

  9. Helpful (1)

    Strategy a bit confusing, but growth opportunities are available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director
    Current Employee - Director

    I have been working at Sitel

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Because there are several internal issues to be resolved, there are a lot of opportunities for growth if you're proactive in coming up with solutions.

    Cons

    Strategy is all over the board at times

    Advice to Management

    Sometimes it feels as if we manage by financial spreadsheets. Let's look at how to get better at our core business and become excellent at that. If we do this, all the rest will fall into place.

  10. Enjoyed Working

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sitel

    Recommends
    Recommends

    Pros

    Good Environment, Flexibility, Good for freshers.

    Cons

    Work Life Balance, Training, do not hire appropriate number of people to save their money.

  11. Helpful (1)

    Decent Pay for a small town, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Technician in Hamilton, AL
    Former Employee - Level I Technician in Hamilton, AL

    I worked at Sitel full-time (more than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible Schedules, good relaxed culture, casual dress

    Cons

    Management was inconsistent, sometimes inappropriate

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