Sitel Reviews

Updated April 20, 2015
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5.0
39 Reviews
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Sitel President & CEO Bert Quintana
Bert Quintana
19 Ratings

39 Employee Reviews

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  1. dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dispatcher in Las Vegas, NV
    Current Employee - Dispatcher in Las Vegas, NV

    I have been working at Sitel

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    great pay and schedule great management

    Cons

    nothing the job is perfect if the client AAA want leaving I would continue to grow

    Advice to Management

    change nothing

  2. Great People to Work With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work from Home, Communication with Manager, Super team work

    Cons

    None that I can think of

  3. I Love working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hamilton, AL
    Former Employee - Customer Service Representative in Hamilton, AL

    I worked at Sitel

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I had some Great co workers that I worked with daily. we all made the environment feel like we were a family.

    Cons

    HR is absolutely terrible. They weren't there when you needed them and in the end they all left and we were referred to a contact number instead of being able to see someone face to face.

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  5. Best Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Savannah, GA
    Former Employee - Team Leader in Savannah, GA

    I worked at Sitel (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed working with a diverse group people. I began my employment in 1996 and employee morale was very high. The culture of the company was promoting from within. This was and is an excellent policy.

    Cons

    The benefits were good. The only disadvantage was the medical insurance was changed to different companies through the years. This made it very difficult to keep one physician ( if he/she was not on the provider list).

    Advice to Management

    The Savannah, Georgia location closed because the business was bought from another company. The new management should have been more graceful to the employees. Mainly because so many people were left jobless on July 31, 2008.

  6. I loved working for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Hamilton, AL
    Former Employee - Customer Service Representative in Hamilton, AL

    I worked at Sitel full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Co workers, Great coaches

    Cons

    Management is lacking or acts like they are better than you

  7. A wonderful opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Agent
    Former Employee - Call Agent

    I worked at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I loved working for this company. They were always positive and very family oriented. Room for growth was available after just 6 months! Unfortunately I had to move out of state and the closest one is over an hour away, but I would recommend the company to anyone.

    Cons

    I didn't have a bad experience and left with a great reference behind me.

    Advice to Management

    You guys were wonderful!!!

  8. Good for entry level work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Augusta, ME
    Current Employee - Customer Service Representative in Augusta, ME

    I have been working at Sitel

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with.

    Cons

    Disorganized. Compensation should be more.

    Advice to Management

    Better bonus and recognition

  9. Pretty good so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get to work from home. No commute. There are plenty of opportunities to be promoted. This company prefers to promote from within. Great co-workers. Paid holidays.

    Cons

    Getting through to IT when you have an issue can be a nightmare.

  10. Helpful (2)

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Sitel

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay good trainer,easy job

    Cons

    Not getting schedule until last minute

  11. Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

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