Sitel Reviews

Updated August 4, 2014
Updated August 4, 2014
340 Reviews

2.6
340 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
90 Ratings

Review Highlights

Pros
  • It's work from home which can make it worthwhile initially (in 17 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • This call center is the absolute definition of micro-management (in 14 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    I have enjoyed working here all these years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support  in  Starkville, MS
    Current Employee - Technical Support in Starkville, MS

    I have been working at Sitel full-time for more than 10 years

    Pros

    They always try to promote from within. Get a lot of benefits with lots of companies. Normally they promote someone in at least 6 months or less.

    Cons

    Favoritism, no matter how they try to stop it, someone always ends up showing less qualified people more opportunities or give them more chances.

    Advice to ManagementAdvice

    You are already doing a great job, the only way to limit the con would be to have someone constantly visit or to have an inside person keeping an eye on things

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Administrator  in  Norman, OK
    Former Employee - Insurance Administrator in Norman, OK

    I worked at Sitel full-time for less than a year

    Pros

    I loved the nature of the job.

    Cons

    teamleaders were not always hired from call centers and didn't have phone experience

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    The Career Opportunities are great and very innovative company

    Cons

    The wage freeze and the drama in the sites from employees

    Advice to ManagementAdvice

    NA

    Approves of CEO
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  5.  

    You get out what you put in...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Sitel full-time

    Pros

    This is a company where you get out what you put in... if you want to punch the clock, keep looking. If you want to be part of building a great company that is passionate oute customer expereince, innovation and chaning traditional ways of solving people, process an technology problems, this is your place.

    Cons

    This is a complex environment and requires commitment and persistenace to persever and succeed. Must be able to keep pace with an intense rate of change and be flexible to continually rethink how you do things... that's not for everyone.

    Advice to ManagementAdvice

    Keep challenging the status quo, to be different in a sea of competitive sameness.

    Recommends
    Approves of CEO
  6.  

    Fun exciting new experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent  in  Augusta, GA
    Former Employee - Customer Service Agent in Augusta, GA

    I worked at Sitel full-time for more than a year

    Pros

    The people are very knowledgeable everyone was welcoming and that was a promosing advantage

    Cons

    Really couldn't say there were any cons here

    Advice to ManagementAdvice

    If anything keep up the good work

    Recommends
    Positive Outlook
  7.  

    Sitel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Directv Tech  in  Corning, NY
    Current Employee - Directv Tech in Corning, NY

    I have been working at Sitel full-time for less than a year

    Pros

    Get company and fantastic people

    Cons

    Not really any I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    I loved working with Sitel, and I wish I still did.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Huntington, WV
    Former Employee - Customer Service Representative in Huntington, WV

    I worked at Sitel full-time for less than a year

    Pros

    The staff at Sitel is very friendly, professional and above all else helpful. They are very patient with their customers and make sure that the customers are fully informed about everything and are also fully satisfied.

    Cons

    In all honesty, I would have liked it if Sitel offered employees a longer lunch break as well as more overtime hours if employees needed those hours.

    Advice to ManagementAdvice

    Make sure that new employees are completely knowledgable of the product(s) so that there is no confusion or misunderstandings when they are ready to speak with the customers. Maybe offer a little more training so employees will be ready and misunderstandings can be avoided.
    Also open more Sitel locations. (That's the main advice I really wanted to give)

    Recommends
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    A great job if you're not lazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at Sitel full-time for less than a year

    Pros

    I have been working at Sitel since September of 2011 and have very much enjoyed my tenure at this company. I work in the Sony campaign as a Tier 1 agent and although the job is repetitive (painfully so at times) it is easy and comfortable. Everyone is friendly and nice and the coaches, at least the three I've had, (Laurie, Lorenzo, and Jeremiah) will do all they can to help if you struggle. The job has a bit of a high turn-over right because they expect a lot out of you but they will never fire you if you honestly try your best 100% and follow the advice that they give you. To refrain from making this too long-winded I would say the best part of this job is the myriad opportunities you have to move up and the fact that you get to sit down all day.

    Cons

    - The interviews for higher positions are very tough and sought after. Even if your overall call statistics are great if you mess up the interview it is not likely you will get the higher position. For instance I am ranked #3 out of 217 agents on the floor and was given the Top Team Performer award but still did not receive the manager position after applying twice due to my messing up on an interview
    - Strict schedule adherence. They have an attendance desk that keeps an eye on every agent and if you are more than one minute late come from your break they will let you know. This was a problem for me at first as I was a bit of a slacker but now that I've shaped up a bit I have nearly perfect adherence.
    - Dont let them fool you, if you are joining Sony you will be expected to upsell a product on every call and to upsell a warranty on certain qualifying calls. Again, not much of a problem if you actually try but a lot of people complain about it but theyre the first to either quit or be let go anyways.
    - A tad low-paying given other call centers in Las vegas but if you are good at what you do they will reward you and give you many opportunities to move up.

    Advice to ManagementAdvice

    No real advice to give. You guys are great. Keep doing what you're doing. Though, I would like to be accepted for the coach position one time ;P

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    good place to work with nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Agent  in  Bangalore (India)
    Former Employee - Technical Support Agent in Bangalore (India)

    I worked at Sitel full-time for more than 3 years

    Pros

    good place to learn, nice working atmosphere

    Cons

    compensation is less considering the amount of time spent

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fantastic place to work, develop oneself as a professional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Trainer  in  Bangalore (India)
    Former Employee - Product Trainer in Bangalore (India)

    I worked at Sitel full-time for more than a year

    Pros

    Learning opportunities, opportunity to develop oneself as a professional.

    Cons

    None as such, maybe salary.

    Recommends
    Positive Outlook
    No opinion of CEO

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