Sitel

  www.sitel.com
  www.sitel.com

Sitel Reviews

Updated October 17, 2014
Updated October 17, 2014
370 Reviews
2.5
370 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
102 Ratings

Review Highlights

Pros
  • There are no good reasons to work from home with Sitel (in 20 reviews)

  • Learned a lot about customer service and the business (in 5 reviews)


Cons
  • Administration is very disorganized and actual call center work is more stressful than it needs to be (in 16 reviews)

  • 9/hr for a customer service position; the same job with another company could earn you (in 7 reviews)

More Highlights

30 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at Sitel full-time (less than an year)

    Pros

    This company is reputable and solid. They are provide fair benefits and opportunities to advance quickly.

    Cons

    The pay could be a little more competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Norman, OK
    Former Employee - Customer Service Representative in Norman, OK

    I worked at Sitel full-time (less than an year)

    Pros

    Talking to new people, co-workers, experience

    Cons

    Pay could be better, have to deal with upset people

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Wonderful Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Albuquerque, NM
    Current Employee - Reservation Sales Agent in Albuquerque, NM

    I have been working at Sitel full-time (more than an year)

    Pros

    Stress free environment, Target Management, Training effective, good co-workers

    Cons

    Avaya phone keep having issues

    Advice to ManagementAdvice

    Better equipment

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    I have enjoyed working here all these years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Starkville, MS
    Current Employee - Technical Support in Starkville, MS

    I have been working at Sitel full-time (more than 10 years)

    Pros

    They always try to promote from within. Get a lot of benefits with lots of companies. Normally they promote someone in at least 6 months or less.

    Cons

    Favoritism, no matter how they try to stop it, someone always ends up showing less qualified people more opportunities or give them more chances.

    Advice to ManagementAdvice

    You are already doing a great job, the only way to limit the con would be to have someone constantly visit or to have an inside person keeping an eye on things

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Administrator in Norman, OK
    Former Employee - Insurance Administrator in Norman, OK

    I worked at Sitel full-time (less than an year)

    Pros

    I loved the nature of the job.

    Cons

    teamleaders were not always hired from call centers and didn't have phone experience

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sitel

    Pros

    The Career Opportunities are great and very innovative company

    Cons

    The wage freeze and the drama in the sites from employees

    Advice to ManagementAdvice

    NA

    Approves of CEO
  8.  

    Fun exciting new experience overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Augusta, GA
    Former Employee - Customer Service Agent in Augusta, GA

    I worked at Sitel full-time (more than an year)

    Pros

    The people are very knowledgeable everyone was welcoming and that was a promosing advantage

    Cons

    Really couldn't say there were any cons here

    Advice to ManagementAdvice

    If anything keep up the good work

    Recommends
    Positive Outlook
  9.  

    You get out what you put in...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President
    Current Employee - Vice President

    I have been working at Sitel full-time

    Pros

    This is a company where you get out what you put in... if you want to punch the clock, keep looking. If you want to be part of building a great company that is passionate oute customer expereince, innovation and chaning traditional ways of solving people, process an technology problems, this is your place.

    Cons

    This is a complex environment and requires commitment and persistenace to persever and succeed. Must be able to keep pace with an intense rate of change and be flexible to continually rethink how you do things... that's not for everyone.

    Advice to ManagementAdvice

    Keep challenging the status quo, to be different in a sea of competitive sameness.

    Recommends
    Approves of CEO
  10.  

    Sitel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Directv Tech in Corning, NY
    Current Employee - Directv Tech in Corning, NY

    I have been working at Sitel full-time (less than an year)

    Pros

    Get company and fantastic people

    Cons

    Not really any I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    I loved working with Sitel, and I wish I still did.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Huntington, WV
    Former Employee - Customer Service Representative in Huntington, WV

    I worked at Sitel full-time (less than an year)

    Pros

    The staff at Sitel is very friendly, professional and above all else helpful. They are very patient with their customers and make sure that the customers are fully informed about everything and are also fully satisfied.

    Cons

    In all honesty, I would have liked it if Sitel offered employees a longer lunch break as well as more overtime hours if employees needed those hours.

    Advice to ManagementAdvice

    Make sure that new employees are completely knowledgable of the product(s) so that there is no confusion or misunderstandings when they are ready to speak with the customers. Maybe offer a little more training so employees will be ready and misunderstandings can be avoided.
    Also open more Sitel locations. (That's the main advice I really wanted to give)

    Recommends
    Negative Outlook
    Approves of CEO

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