Skechers U.S.A. Reviews

Updated June 22, 2015
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Skechers U.S.A. Chairman and CEO Robert Greenberg
Robert Greenberg
9 Ratings

Pros
  • Great core values, with a great focus on customer experience (in 4 reviews)

  • Very Easy job expect in a huge store with no hours then it becomes quite the challenge more workload on less ppl for same amount of money (in 4 reviews)

Cons
  • There is a lot of turnover because of the low pay, so if you have a car you can expect to be going and helping out other stores constantly (in 7 reviews)

  • At Store Manager level, there's not much room for advancement within the company unless you are willing to relocate to California (in 4 reviews)

More Pros and Cons

27 Employee Reviews

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  1. Helpful (5)

    Be aware! Avoid Retail Department!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Skechers U.S.A. full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    1) Casual work environment (in regards to dress) 2) Located in a great area, close to the beach and lots of restaurant options 3) Benefits package (not salary) is competitive

    Cons

    1) Chaotic and at times hostile work environment 2) Poor compensation and skewed within departments: Pay is not based on experience and rarely falls within a competitive range and industry standards. Someone doing the same position could be paid far less or far more, no consistency. In short, salaries are essentially based off the mood of the President or VP. 3) No upward mobility: individuals are pigeoned holed into staying at their same position. Managers don't want to develop you because that would put them at risk of being disposable, which for the record many of them are. Even when a department is in dire need of restructuring, it's a promise that will never come to fruition. 4) Annual reviews are either never conducted or grossly past their anniversary. When a potential increase is discussed, it's not based on merit it's based on if your in the "In Crowd." Suck up to the right people and you'll be making six figures in no time. (Who comes in with no experience in Planning and Allocations and less than a year later becomes Director?!?! 5) No support from HR department. They go to any extent to avoid the chaos that ensues within the Retail department. Let me be clear and say that this review is based on working in a specific department, not the company as a whole. I imagine there are better departments, with skilled and knowledgable talent.

    Advice to Management

    Open your eyes, plenty of talent has come and gone for a reason! It's extremely unprofessional to swear and yell as if it's normal. Take the time to observe just how miserable your staff has become and do something about it. You may be directors or seniors but lets be honest, you don't know a lick about what your subordinates due so it won't kill you to try and make them happy.


  2. Helpful (2)

    Wrong people in positions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Skechers U.S.A. full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You get scheduled breaks, an employee discount, goals are not micromanaged, resulting in no true increase in sales comps year to year.

    Cons

    Low pay, passive aggressive district manager, demotivating sales model, all processes take too long, poor communication from DM to store

    Advice to Management

    Positive motivation in the field is crucial. Pay more for top talent. Associates need to have micromanaged sales goals that they are held accountable to achieve higher positive comps.


  3. Helpful (6)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Skechers U.S.A. full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Decent Product 4 pairs at 50% off per month for management & 2 pairs at 50% off for regular employees, Family and Friends days at the end of each quarter giving 50% off all shoes up to 20 pair. .....paycheck....... Easy job.

    Cons

    Communication from the corporate offices to their "so-called" field "executives" is extremely poor. As a store manager, one must go through a series of bosses in order to get a correct directive on what is wanted. for example: A project is needed to be done. -DM walks manager through, and everything is understood. -RM Visits store and manager is destroyed because of incorrectly done project. So RM leave instructions and timeline in which to be completed. -RM is pleased with project fix and store is ready for "field executive" visit. -Field Executive says project is all wrong. This happens all the time. Managers have 7 different bosses, giving 7 different directives, with 7 different philosophies. The POS system runs on an extremely outdated Linux platform. Downtime is usually during the busiest times: i.e. weekends/ holidays. Helpdesk uses "hold power button, when it shuts off, call us back in 30 minutes" line for EVERYTHING. Along with outdated POS systems comes an outdated inventory control system. drama, drama, drama.

    Advice to Management

    Remember when this company was about family? I do...I enjoyed working for Skechers USA for many years. Had blown away sales goals and been on stage with corporate executives praising my hard work at the Sales Conferences. (Fun times. Thanks for the free stuff) You give your "field executives" way too much "power" in terms of decisions in certain markets that make absolutely no sense. They promote/hire district managers that have absolutely no business working in the position they do. When at the same time, model employees are forced to resign, or fired because of said executive's poor judgement in hiring their district managers. When you allow market meetings to take place, and allow someone to stand in front of halfway burned out store managers who run around like crazy trying to make 7 different bosses happy, and tell them "look around you, Half of you will not be working for this company soon". Morale goes down. You lose valuable employees, and future executives that would have otherwise made the company more profitable.


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  5. Helpful (3)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Skechers U.S.A. full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great customers Great team Good discounts Bonus if you hit it OT if allowed Great teamwork with other store managers

    Cons

    Horrible upper management directive. They have a huge miscommunication/disconnect going on between regional and district. Confirmed several things with dsm in which rsm said was wrong. I believe it was lack of training. Upper management is fake, gossips and have favortism. Indecisive direction on promotions. Way too frequent changes. Not enough payroll to execute visuals, floor moves, big shipments, transfers, etc. No bonuses for assistant managers. Quality enhancements on product. Easier communication to corporate.

    Advice to Management

    Train your new dsms better on expectations and test them to make sure they are able to lead by example. Listen to your employees, they run the business more then your one day visits. Bonuses for assistant managers. More full time positions. Upgrade pos system. More realistic payroll for tasks with last minute deadlines or uncontrollable circumstances.


  6. Helpful (3)

    This place needs work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Systems in Manhattan Beach, CA
    Former Employee - Information Systems in Manhattan Beach, CA

    I worked at Skechers U.S.A.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Skechers is a good company overall. Their products are okay, although they tend to fall apart after about 4 months and are kind of gimicky. The office is very nice and clean and the people are nice to work with.

    Cons

    Management is very cliquish, and won't give you the time of day unless they REALLY like you. Same for salary and raises...unless you are in good with upper management, don't expect any perks from this job. Also, there's relationship issues everywhere and upper management and HR will not lift a finger to try to resolve them. Each department tends to be a silo, and often times my work would come to a stand still because management won't do anything to get their staff to work. Even when I escated the issues to my own manager, things would rarely get done and ultimately the issues would just circle back to me to get resolved. The internally developed ERP system is outdated; looks like something that was developed in the mid-90's, and and only a small handful of people within the company knows how it really works

    Advice to Management

    Start listening to your employees, and encourage more cohesiveness and communication amongst them. Update the ERP system, and get rid of that embarassing ancient artifact and perhaps you could increase the productivity. Get a better QA department. The lifespan of the shoes are way too short for the price people pay for them.


  7. Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Riverside, CA
    Current Employee - Store Manager in Riverside, CA

    I have been working at Skechers U.S.A. full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Get to make your own schedule

    Cons

    Micro Manager District Manager and Regional Manager

    Advice to Management

    Stay on their good side


  8. Awkward, fleeting, a lot of competition and mistrust among employees.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Rehoboth Beach, DE
    Former Employee - Sales Associate in Rehoboth Beach, DE

    I worked at Skechers U.S.A. part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great customers, fun products and great discounts.

    Cons

    Manager was often paranoid about employees and had poor communication skills.

    Advice to Management

    Learn to speak openly with employees.


  9. manager told me, "You care too much about the customers"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in King of Prussia, PA
    Former Employee - Sales Associate in King of Prussia, PA

    I worked at Skechers U.S.A. part-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    flexible hours, training is okay, awesome discount, great casual clothing policies

    Cons

    NO restocking. a style comes and you never get anymore in, but it never goes on sale and you still have to display it.. try to explain to a customer that that we only have one pair left of that style (not in their size) and no, I can't help you find them at another store because there is no internet connection in that computer at the cash wrap. low pay. very low pay. only full time options are for management. constantly changing uniform policies (first you could only wear sports sneakers, then you can wear anything, then you could only wear sports shoes with athletic clothes and fashion shoes with regular clothes, then back to anything goes...) most shoes are a rip-off; the "outlets" less then 15 minutes away sold all the same shoes at half the price. employees are forced to kneel on the floor to give the customer their shoes... doesn't sound awful but after six hours, four times a week it hurts. I was still forced to do this after I experienced a fall and hurt my knee (was actually limping). I still have scarring.

    Advice to Management

    seriously invest in your employees and hire some full time. instead of a team of ten, low-paid kids who are only there for a handful of hours and don't know anything, have four or five expert employees who can pay their bills without having two other jobs. Care about your customers; they will return if they know they can get CONSISTANTLY good service and products from you. market to your kids' shoes customers, they are a MAJOR part of your business!


  10. Just Okay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Assistant Manager
    Current Employee - Full Time Assistant Manager

    I have been working at Skechers U.S.A. full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Concept store employees make commission, which can definitely be used as an advantage when hiring motivated sales associates (although outlet employees are left out of this incentive) - Fairly generous benefits package for full-time employees - The company seems to have a pretty good grasp on what customers they are targeting - Newly designed stores are more shop-able, modern, and sleek (for the customers that is) - Go Walks are extremely comfortable and will run your business. Seriously, rely on these shoes to get you through the darkest of sales periods

    Cons

    - Pay is less than spectacular, and the commission structure seems to be getting harder and harder- Part-time ASM positions are hard to fill due to the low pay (usually only $1 or so more than min. wage) - Very disorganized business plan overall; everything is last minute and top priority - The return policy needs to be more strict. No time limit or rules are actually implemented, so people are definitely taking advantage - Completely and totally outdated everything. From the fax machines to the ancient POS, the entirety of the technology in the store will push you back into the 80's. Update your systems already! (BTW, I know that implementing new operating systems can be fairly expensive, however, I can assure you that the current systems are costing you more) - Total lack of oversight from upper management. Hearing from your District Manager is few and far between, and actually seeing them is more rare. However, when they do visit the store, mostly everything is wrong and must be done a different way - High turnover rate (most likely due to low compensation)

    Advice to Management

    - Add hours to payroll for training new employees. This is the front line of your business and training on the go isn't very efficient - Get rid of "The Promise". Secret shops are of the norm, but forcing your sales staff to execute the exact same routine with every customer is completely counter-intuitive to the genuine shopping experience you are trying to create - Way. Too. Much. Repetitive. Info. Posting the same information and redundant sales information and paperwork all over the store does little to drive sales, rather it seems to take a significant amount of time away from what could be a more efficient management procedure - Create a more cohesive multi-store strategy. Understandably, the company has different types of stores, but the visuals and standards of each type should be communicated as such. Instead, the companies "Internet" system Reformer will mostly show one conglomerate floorset document that simply don't match your store whatsoever. Improvisation would seem a reasonable solution to this issue, however it will more than likely not pan out well on a store visit


  11. Un realistic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - First Assistant Manager in Woodbridge, NJ
    Former Employee - First Assistant Manager in Woodbridge, NJ

    I worked at Skechers U.S.A. full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule Easy Job Only thing you have to sell is shoes

    Cons

    Compensation Very small store Unrealistic goals Upper Management Not helpful

    Advice to Management

    May be if they can worry less about 2 shoe per customer it'll be better



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