Sleep Number by Select Comfort

  www.sleepnumber.com
  www.sleepnumber.com

Sleep Number by Select Comfort Reviews

Updated September 14, 2014
Updated September 14, 2014
160 Reviews
2.9
160 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
74 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)


Cons
  • Horrible upper management starting with District Managers (in 16 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want (in 14 reviews)

More Highlights

31 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Everything should work, nothing does.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Plymouth, MN
    Current Employee - Anonymous Employee in Plymouth, MN

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Great Discount on beds. Not much management oversight if you're not one of the few bottom performers. However, this also means you don't get time to work on career development.

    Cons

    Poor leadership follow-through. Changes are not communicated, are compartmentalized, and ever changing. New products launch without testing, troubleshooting is expected to be flawless when the troubleshooting changes daily. Company expects you to post big numbers while providing no support.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    The most horrific company from Hell that you could imagine!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Professional
    Former Employee - Sales Professional

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Great products, but over priced!
    A lot of great customers.

    Cons

    Enormous employee turnover at stores...RUN
    Horrible management.....Run
    Uses lies and intimidation tactics......RUN
    Report anything to HR and they share with RM so you get put on black list no matter what.
    This is their mantra....you're replaceable no matter what...even if you did everything expected of you.....RUN
    Store mgrs take every advantage they can and aren't held accountable for anything.
    Ups system is not fair...vacation time unfair and you'll never get it. ...RUN
    Whatever they tell you in interview are lies!!!
    All propaganda...first couple weeks they're decent....then the boom drops...Could write book of cons, but won't. In a nutshell....they only care about the bottom line because of the tremendous GREED....not their employees at all. You could be at deaths door....but get to work....no one to cover...it's your mgr day off.
    If you want a job in HELL...Work for SC.
          You'll be overworked, underpaid and treated like DIRT!!!

    Advice to ManagementAdvice

    ALL OF YOU SHOULD RESIGN and be replaced by HUMANS!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    First five years was great last two a nightmare. TOO much stress... threats constantly!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    Helping people sleep better. No other ++++

    Cons

    Too much pressure, corporate never happy, you can seel over quota, but they are still not happy because you did sell certain items. Always lieing to employees about advertising or when things will occur. No promotion path.

    Advice to ManagementAdvice

    Fire Regional VPs they are all liers and never have an answer.

    Doesn't Recommend
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  5. 2 people found this helpful  

    Very, very, very boring and bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    If you like living in a fantasy land and like being a yes man or women it's the place for you.

    Cons

    One of the most horrible retail chains out there. Advertisment and smoke and mirrors are what make it stay afloat but that won't last forever. People will find out that it's only an air mattress that is still subject to mold like it's always been at a ridiculous price. Mattress has no support whatever. They now have upper management posing as managers and salespeople to leave positive comments on sites such as this. This is a fact. Some people are not able to get out that easily so they have to stay a bite their lip and say yes , yes, yes all day long. Their sales pitch is canned and they fail to tell you that although you can return your product you have to pay $200.00 to have it picked up that's after paying $180.00 to have it delivered. If you ask certain questions they will answer but you have to know to ask them or they wont offer the info. Stay away, stay far, far away.

    Advice to ManagementAdvice

    It is much too late for any advice they seem to enjoy their self destructive ways. If there would be one piece it would be to look into the way Regional and District managers handle things. Out of control and no one to stop them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Experienced Sales Professionals, Don't waste your time.
    This Job is for kids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Little Rock, AR
    Former Employee - Sales Associate in Little Rock, AR

    I worked at Sleep Number by Select Comfort full-time (less than an year)

    Pros

    Helping people get a better nights sleep is probably the best thing about working at Sleep Number. Working at Sleep Number helped me appreciate my previous sales job and helped me with my decision to go back. Thank You Sleep Number.

    Cons

    Very poor pay for all that you are required to do. $9/hr plus a 2.5%commission of sales to hit $50,000 or more in bed sales. Poor management and lack of corporate training. You are required as a sales person to clean bathrooms, dust, vacuum, clean windows, change light bulbs, change beds, change in-store signage, count inventory, pass audits, maintain paperwork, self train, and sale beds, pillows, blankets, sheet sets, etc.., for $9/hr and a 2.5% commission. The kicker is that you can earn an 8% commission if you hit 130% of your monthly goal. Sarcastic Wow! Don't waste your time with this company. Oh, forgot to tell you that Store Managers sale against their sales reps and also have a quota to hit, however they do not earn more than 2.5% commission. So to me their isn't any motivation to move up into management. Benefits are less than ideal, especially medical. You pay 100% of your doctors bill until you reach $2500 throughout the year before the company will cover a measly 80% of your doctors bill. Pathetic.

    Advice to ManagementAdvice

    To upper management, train your store managers to train their new sales reps. Give realistic expectation on pay and benefits. Store managers need to work their shifts and provide support to the store and their team, not sale against them. Pay more commission, a 2.5% commission rate is insulting, especially for a product that's marked up 400% or more. Thank you for helping me realize what my real sleep number is, a 35, as in 35% commission for everything I sale. Now I can "Sleep Well". ;)

    Doesn't Recommend
    No opinion of CEO
  7. 2 people found this helpful  

    Wow! Manager was a great liar! Never in my over 40 years of working have I ever experienced such a horrible experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort as an intern

    Pros

    The company product is great... I own two sleep number beds.

    Cons

    The interview was a joke. Manager promised a job and told me to call back. I called back and the guy acted like I was an foreigner or something. He was a complete liar. I can imagine how he treats his employees! I'm glad I didn't get hired.

    Advice to ManagementAdvice

    Get rid of this type manager...they will kill your company!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Jul 7, 2014Human Capital

    It's great to see that you enjoy your Sleep Number beds! It is important to us that our candidates receive the same type of experience our customers expect, so please reach out to ... More

  8. 3 people found this helpful  

    This is a company that cares very little about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    This is a good product

    Cons

    Age discrimination within the company
    Store goals set 20% higher than previous year which makes them difficult to reach
    Upper management not in touch with sales people
    Very political environment If you don't know the right people there is no room for advancement
    Make sure your managers are able to take their vacation time
    CEO puts all of her cronies in top positions

    Advice to ManagementAdvice

    Be kinder to your store employees and know whats going on at the store level All you care about is $$$$$
    Your training tells up how we need to listen to each others needs but you do little of this

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    Jul 7, 2014Human Capital

    Thank you for sharing your opinion. We would like to understand your concerns in more detail, so please reach out to Careers@selectComfort.com to connect with a Human Capital Representative.

  9. 2 people found this helpful  

    The most disappointing, disconcerting and painful experience of my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional
    Former Employee - Sleep Professional

    I worked at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    The products are amazing and they are of great value and great benefit to consumers. Product innovation is stellar. Benefits are good.

    Cons

    Store Manager did not foster an environment of growth, did not implement company vision. The manager was not present - physically or mentally - much of the time (lack of support & guidance). I felt de-valued, demoralized, marginalized and exploited quite often. A co-worker and I had a conversation with DM re: abuses that went absolutely nowhere. As long as the numbers are there, management doesn't seen to care. I felt over-worked, under-appreciated and discounted even though I brought a lot that was positive to the position (customer service excellence, new ideas). There was a lack of communication, poor training and feedback, and abuses of scheduling and policy. I came into SN excited, thinking I'd found a home; but endured behavior, including unethical behavior, that no employee should have to endure. I left without finding a new position because my health and well- being were paramount and I was tired of being in distress. Also, in re: to goals, you only make serious money if you hit 120-140%+ of goal - often double digit increases and not necessarily reflective of economic factors. There are realistic goals and then there are fantasy goals. I also believe that a Store Manager should manage & lead, not be in competition with subordinates - the culture and sub-culture leave a lot to be desired. There is more I'd like to convey, but unfortunately, I would be writing several pages and I don't believe it truly matters because we're "replaceable".

    Advice to ManagementAdvice

    Take a look at some of your Store Managers and if Sales Professionals come to the DM or call corporate, be willing to listen and take a look rather than focus solely on numbers/dollars. If you want to be a great employer as well as a great brand, you've got some work to do, in my opinion.
    Management needs to execute the corporate Vision which, I believe, would create a more harmonious work environment at store level and positively impact morale and productivity.

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Worst job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Plymouth, MN
    Former Employee - Customer Service Representative in Plymouth, MN

    I worked at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    The employee discount and a few coworkers.

    Cons

    This is the absolute worst customer service job I have ever experienced. They have the most ridiculous attendance policy I have ever seen. I saw people getting fired for getting in an accident on the way to work. The turnover is incredible. People get fired and storm out every day. There were also people crying at their desks and having panic attacks once a week. They never got the staffing right and we were slammed by constant calls. The entire year I worked there I was terrified of getting in an accident and being fired. almost impossible to take time off without it counting against you. Supervisors are either clueless or in meetings constantly. The only time anyone acknowledges your presence is when they are telling you about something you did wrong. The pay was low and I never saw a cent of the supposed bonuses. Terrible. One of the worst years of my life. I felt like worse than a faceless number.

    Advice to ManagementAdvice

    Step down. You need to be replaced by someone who knows how to treat their employees better.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    May 20, 2014Human Capital

    Thank you for spending the time to provide your comments. Your review has been shared with the appropriate parties and will be considered as we review our policies and procedures in the Relationship ... More

  11. 1 person found this helpful  

    Wish I could give zero stars.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sleep Number by Select Comfort

    Pros

    Compensation. The bed is worth the money. My direct manager is the only person who had any idea what was going on.

    Cons

    This company is blinded by the benefits of their product. Management has no time for anyone but themselves. It's a rat race that pays no mind to the people actually bringing ideas to the table, and then upper management takes all the credit. Turn around times are ridiculously short. It's pitiful. A toxic work environment that no one should have to endure.

    Advice to ManagementAdvice

    Pay attention to your staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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