Sleep Number by Select Comfort

  www.sleepnumber.com
  www.sleepnumber.com

Sleep Number by Select Comfort Reviews

Updated October 3, 2014
Updated October 3, 2014
167 Reviews
3.1
167 Reviews
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Sleep Number by Select Comfort President & CEO Shelly Ibach
Shelly Ibach
80 Ratings

Review Highlights

Pros
  • Great product with great concept and innovative product (in 20 reviews)

  • My roommate calls Sleep Number the "apple" of the bed industry (in 15 reviews)


Cons
  • Horrible upper management starting with District Managers (in 16 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want (in 16 reviews)

More Highlights

38 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Difficult work environment and no work-life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    Great line of products. Vertically integrated company with good growth opportunities. New and comfortable facility. Decent benefits with annual bonus payout.

    Cons

    Very chaotic work environment. Insufficient resource staffing causes excessive work hours. No work- life balance. No confidence in senior leadership team.

    Advice to ManagementAdvice

    Hire more people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Culture declining.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sleep Number by Select Comfort

    Pros

    The Product changes peoples lives.

    Cons

    You have to be a skinny white female to get ahead.

    Disapproves of CEO
  3. 1 person found this helpful  

    not a customer friendly store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional in Pittsburgh, PA
    Former Employee - Sleep Professional in Pittsburgh, PA

    I worked at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    retail hours - unreal goals that are not reachable - keep sales from making too good of a paycheck

    Cons

    retail hours - unreal goals that are not reachable - keep salespeople from making too good of a paycheck

    Advice to ManagementAdvice

    Stop treating employees like dirt and increase the commission.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Unrealistic goals/tasks from out of touch Corporate Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Professional in Pittsburgh, PA
    Current Employee - Sleep Professional in Pittsburgh, PA

    I have been working at Sleep Number by Select Comfort full-time (more than an year)

    Pros

    Good employee discount program and potential to make decent money, although commission percentage is not the best unless you greatly exceed your goal for that month.

    Cons

    Canned sales pitch with little room for your own personal style.....even though they tout the "make it your own" philosophy, they really don't want you to deviate from their script. It is also the worst Ups System I have EVER worked under....with this system, it is possible to work an 8 hour shift and not speak to s single customer while watching your coworkers get all the sales that day.

    Advice to ManagementAdvice

    Have an honest discussion with the people in the trenches...throw out some of the meaningless tasks (Hot/Warms, etc.) and allow the talented sales professionals you hired to actually show you what they can do when they aren't required to perform like trained parrots. Re-evaluate your Ups system.....it is very discouraging to work your full shift and not have any customers of your own while watching your coworkers sell. 2.5% is a VERY low commission rate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Sleep Number by Select Comfort Response

    Aug 28, 2014Human Capital

    Thank you for taking the time to post your review! I am passing your comments about the ups system, commission, and sales process to the appropriate teams at the home office.

  6. 1 person found this helpful  

    Could be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional in New York, NY
    Former Employee - Sleep Professional in New York, NY

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    The product is actually good. The brand is nationally recognized and it actually helps people.

    Cons

    Products is severely overpriced. Too many unrealistic goals they come out with a stupid product and they want you to push at all cost. It's all about the numbers. People can do whatever they want as long as the produce numbers, steal your deals or whatever if they are a top writer they won't even get a slap on the wrist. Managers in some stores compete with sales people the greedy ones continue writing deals while their people are struggling and possibly on a warning of some kind. Managers have a much lower quota than the sales people yet they are just greedy and don't care about their people. The district managers don't care at all about the individual people or the stores as long as their district hits the number and they get their bonus everything is fine. The Regional for the NY area is as narcisisstic as they come with an incredible god complex.

    Advice to ManagementAdvice

    Get your priorities in order. PEOPLE, PROCESS and PROFITS! In that order.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Selling with a knife at your throat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Sleep Number by Select Comfort full-time

    Pros

    -Good pay
    -Quality product
    -Benefits
    -Room to advance

    Cons

    -Highly political among upper management
    -Management threatens firing employees who are 95-99% to plan
    - Upper management does not listen to employees
     -Poor management of a store will be taken out on employees (corrections/terminations) instead of management
    -Cutthroat environment
    -Some managers takes off critical sales days or frequently leaves early, missing business opportunity
    -Rubbish advertising leaves some high volume months empty of traffic.
    -Meager call lists for lead potential
    -Your sales trends are irrelevant. Even if you make over 100% to goal for the year you may be denied promotion due to a few months drought.

    Advice to ManagementAdvice

    Retrain or fire your managers who are consistently performing poorly, leaving early on big sales days, and stop firing employees as a result. Ease off of your cash cow sales associates when months are slow and don't punish a top performer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great job but not a great career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sleep Professional
    Current Employee - Sleep Professional

    I have been working at Sleep Number by Select Comfort full-time (more than 10 years)

    Pros

    The pay is good, the product you're selling is good. If you can sell, you'll make decent money off the commission. For the experienced, needs focused, retail salesperson this could be a great job.

    Cons

    You're only as good as your last sales quota. With an average of 20%+ sales increases from last year, the goals are a real stretch. Also don't believe them when they tell you they're going to increase advertising to help you achieve even higher comp increases, they've promised me that very thing at least 7 times and the increased advertising has always "fallen through" do to various reasons, however the increased goals remained. The training program is not effective. It is just training modules on the computer.

    Advice to ManagementAdvice

    Use your Regional Trainers to train people instead of making training videos. When you've had the trainers out in the stores in the past, I've always seen results come from it. Also there is a widespread (nationwide from what I can tell) culture of telling you what you want to hear when it comes to how people are achieving success. I've heard, on more occasions than I can recall, store managers talk about how they achieved success on a manager conference call where they towed the company line. After the call, I spoke to them privately and they said they were just telling them what they want to hear because they don't want to hear the truth.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Sleep Number by Select Comfort Response

    May 20, 2014Human Capital

    Thank you for your review and specific feedback. I have shared your opinion on how to best leverage our training department with the appropriate person.

  9. 1 person found this helpful  

    Need to be a more employee friendly company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sleep Professional in New York, NY
    Former Employee - Sleep Professional in New York, NY

    I worked at Sleep Number by Select Comfort full-time (more than 5 years)

    Pros

    For the most part t was an enjoyable experience, people bought the product and it was easy to sell. The people were great and made a lot of friends

    Cons

    Unrealistically high goals, beds and accessories which are made in China are severely over priced. Weak leadership in my district and individual people do not get recognized at all. Only the store(s) within the district that out performs the others get any recognition.

    Advice to ManagementAdvice

    To the district manager, you need to keep in mind that although policies are in place you are dealing with people and not just a number. The delivery service they use has cost many a Sleep Professional their deals by over promising and not delivering

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Oversold position, unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Plymouth, MN
    Former Employee - Customer Service Agent in Plymouth, MN

    I worked at Sleep Number by Select Comfort full-time (less than an year)

    Pros

    Trained with exceptional customer service principles, excellent products.

    Cons

    Stats for agents way out of line along with expectations of complicated and technical and system knowledge for all products since company began. 'Help line' dishes attitude and scolds agents, very demotivating and unproductive.

    Advice to ManagementAdvice

    Position was oversold apparently to get higher caliber agents. Leadership is defensive and doesn't listen to feedback. What started as a great opportunity quickly melted down into a waste of time. Agents have extreme accountability, poor resources. Expectations way out of balance.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Inclusive and rewarding at the beginning of my career there, however in recent years exactly opposite.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Sleep Number by Select Comfort full-time (more than 3 years)

    Pros

    Flexibility in work/life balance depending on what area of the company you are in.

    Cons

    Leaders with their own agendas, lack of vision.

    Advice to ManagementAdvice

    Act upon poor employee engagement scores, share a vision with clear expectations, hold employees accountable.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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