Sleep Number by Select Comfort

  www.sleepnumber.com
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Sleep Number by Select Comfort Reviews

Updated Apr 30, 2014
All Employees Current Employees Only

2.8 135 reviews

52% Approve of the CEO

Sleep Number by Select Comfort President & CEO Shelly Ibach

Shelly Ibach

(58 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • Great product with great concept and innovative product(in 15 reviews)

  • Flexibility in work/life balance depending on what area of the company you are in(in 7 reviews)


Cons
  • Horrible upper management starting with District Managers(in 14 reviews)

  • Most District Managers are out of touch and can destroy you and your store if they want(in 12 reviews)

32 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great job but not a great career.

    Sleep Professional (Current Employee)

    ProsThe pay is good, the product you're selling is good. If you can sell, you'll make decent money off the commission. For the experienced, needs focused, retail salesperson this could be a great job.

    ConsYou're only as good as your last sales quota. With an average of 20%+ sales increases from last year, the goals are a real stretch. Also don't believe them when they tell you they're going to increase advertising to help you achieve even higher comp increases, they've promised me that very thing at least 7 times and the increased advertising has always "fallen through" do to various reasons, however the increased goals remained. The training program is not effective. It is just training modules on the computer.

    Advice to Senior ManagementUse your Regional Trainers to train people instead of making training videos. When you've had the trainers out in the stores in the past, I've always seen results come from it. Also there is a widespread (nationwide from what I can tell) culture of telling you what you want to hear when it comes to how people are achieving success. I've heard, on more occasions than I can recall, store managers talk about how they achieved success on a manager conference call where they towed the company line. After the call, I spoke to them privately and they said they were just telling them what they want to hear because they don't want to hear the truth.

    No, I would not recommend this company to a friend

    Sleep Number by Select Comfort Human Capital responded to this review

    May 20, 2014

    Thank you for your review and specific feedback. I have shared your opinion on how to best leverage our training department with the appropriate person.
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Need to be a more employee friendly company.

    Sleep Professional (Former Employee) New York, NY

    ProsFor the most part t was an enjoyable experience, people bought the product and it was easy to sell. The people were great and made a lot of friends

    ConsUnrealistically high goals, beds and accessories which are made in China are severely over priced. Weak leadership in my district and individual people do not get recognized at all. Only the store(s) within the district that out performs the others get any recognition.

    Advice to Senior ManagementTo the district manager, you need to keep in mind that although policies are in place you are dealing with people and not just a number. The delivery service they use has cost many a Sleep Professional their deals by over promising and not delivering

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Oversold position, unrealistic expectations

    Customer Service Agent (Former Employee) Plymouth, MN

    ProsTrained with exceptional customer service principles, excellent products.

    ConsStats for agents way out of line along with expectations of complicated and technical and system knowledge for all products since company began. 'Help line' dishes attitude and scolds agents, very demotivating and unproductive.

    Advice to Senior ManagementPosition was oversold apparently to get higher caliber agents. Leadership is defensive and doesn't listen to feedback. What started as a great opportunity quickly melted down into a waste of time. Agents have extreme accountability, poor resources. Expectations way out of balance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Disapproves of CEO

    2 people found this helpful  

    Inclusive and rewarding at the beginning of my career there, however in recent years exactly opposite.

    Anonymous Employee (Former Employee) Minneapolis, MN

    ProsFlexibility in work/life balance depending on what area of the company you are in.

    ConsLeaders with their own agendas, lack of vision.

    Advice to Senior ManagementAct upon poor employee engagement scores, share a vision with clear expectations, hold employees accountable.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Fantastic store manager, but the District Manager played by his own set of rules.

    Sleep Expert (Former Employee) DFW, TX

    ProsI loved my job, I looked forward to the busiest and most hectic times of year, and my store manager was one of the best men I knew. I gave my time and energy and stayed after hours for major floor sets when other employees would take off because they couldn't be bothered. I made good money and and reached my annual goal 110%+. I was promoted to Sleep Expert in less than two years, which required achieving above and beyond sales goals.

    ConsSuddenly, it wasn't so fun to come to work and sell anymore. It became less about making your sales goal and selling beds than it became about selling $150 pillows with a high return rate. I could sell 100s of dollars in sheets, and it didn't matter because it wasn't 200% pillow sales! which was outrageous. The pressure cooker we became trapped in was awful and between the opening of a nearby location that cannibalized much of the more affluent customer base, and major construction on a very nearby highway, expectations became more outrageous with each passing month and impossible to meet. The district manager decided he wanted an all-new staff at our location, in spite of closing out 2011 with the highest December numbers in years.

    Advice to Senior ManagementSome of us that worked for your company loved our job, loved our work environment, stayed extra hours during pivotal times, and supervised store remodels that went horribly awry because of the contractors involved, and not through any fault of our own. I never got over losing my job at Sleep Number, because I had been so happy there. I trusted my manager, and my coworkers and that is something you do not often find in a commission sales environment. I closed 2011 with the top volume in my store. There were employees in the district who had sales percentages comparable to mine, but were not dismissed the way I was. I was not a thief, I was utterly dependable, always on time, willing to work 11+ hour days, and my manager considered me his right hand. Beyond the confines of the store, there simply was not an atmosphere of fairness.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Sleep Professional

    Sleep Professional (Former Employee)

    ProsThe good about Sleep Number is that the store only had a few employees and they were all quality teammates. For that reason, you gained exceptional friends as well. Also, Sleep Number has created a distinct and recognizable brand that has a loyal following from their customers. There were many times when people that owned and loved their beds would stop by and give an impromptu testimonial while I was talking with a potential customers.

    ConsThe bad of of working as a sales professional at Sleep Number is that there were days when the store wouldn't have one customer come to store. If and when a customer came to buy there was a 1 in four chance that the customer would be yours. Sometimes the numbers fall in your favor and many times they didn't. With foot traffic being so slow at times, the line between sales professional and telemarketer become blurred. There were days when a minimum of 25 calls to a list of customers was expected. Lastly, to say that the systems that are used are outdated would be an understatement.

    Advice to Senior ManagementUpdate the systems.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Local management can make or break your experience

    Sleep Associate (Former Employee)

    Prosfun, competitive, liked working trade shows, got to meet a lot of people

    Consrules changed by the day, goals are outrageous, not team oriented

    Advice to Senior Managementbe consistent, be fair, be positive, give reinforcement, train your employees, don't hang them out to dry

    No, I would not recommend this company to a friend

    Sleep Number by Select Comfort Human Capital responded to this review

    Nov 22, 2013

    Thank you for providing feedback on your experience as a Sleep Number employee!
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Older employees

    Anonymous Employee (Former Employee)

    ProsThe company pay is very good.

    ConsThe company will find a reason to terminate you once you reach a certain age.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    Sleep Number by Select Comfort Human Capital responded to this review

    Oct 31, 2013

    Thank you for sharing your opinion on glassdoor. I’m sorry to see your perception about our termination practices. Sleep Number strictly prohibits any form of unlawful discrimination, including ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Good Money- Terrible Management and Horrible Hours

    Sales Professional (Current Employee) Dayton, OH

    ProsIf you don't have an education or sales experience it is a great place to start- you have potential to make pretty good money- shooting for 35K this year. The sales process makes the job very easy- follow what they tell you to do and you will sell.

    ConsThe company promises MOST employees that they will grow in the company and be promoted- that is a lie. I have watched managers and sales people leave the company because there is so little room for growth. I have been working for the company for 2 years and I have watched my manager bully every employee in the store I work in. From making people cry, not giving them time off that they need with their families, stealing sales from them, or sexually harassing them- my boss is TERRIBLE. No matter how much the store employees and myself call our district manager nothing has ever been done because our store sells and makes good numbers for the company. It is pathetic how much they will protect one manager, who brings nothing but drama to work, and allow really great sales people to quit or transfer to different stores in the market. This VERY corporate company does NOT care about their employees.

    Advice to Senior ManagementDistrict managers need to pay attention to what store managers are doing. I have been at the store I work in for 2 years and my DM has been there 3 times. He only oversees around 12 stores- what does he do with his time!? My manager probably works between 25-35 hours a week and I wouldn't dare tell HR or my DM because I don't want to deal with my boss from hell making my days even worse. Take care of the people who sell your product. It's common sense.

    No, I would not recommend this company to a friend

    Sleep Number by Select Comfort Human Capital responded to this review

    Oct 1, 2013

    Thank you for taking the time to share your feedback. I am glad to see that you find our sales process to be effective and easy to follow. Your comments regarding your manager are very concerning ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Ok job if you like following scripts and calling the same people over and over

    Sleep Professional (Former Employee)

    ProsThe product really does help a lot of people. My immediate manager was awesome, great person.

    ConsRidiculous scripted selling process, no room for creativity.

    Advice to Senior ManagementStop micromanaging and making constant changes to the already burdensome selling process. Let salespeople sell. Just because I say "Sleep Number" twenty times does not make someone want the product more. You are out of touch and have no idea what it's like to talk to a real customer.

    – I'm not optimistic about the outlook for this company

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