Social Security Administration
3.2 of 5 172 reviews
www.ssa.gov Baltimore, MD 5000+ Employees

Social Security Administration Reviews

Updated Apr 14, 2014
All Employees Current Employees Only

3.2 172 reviews

                             

72% Approve of the CEO

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Carolyn W. Colvin

(18 ratings)

58% of employees recommend this company to a friend
35 Employee Reviews Back to all reviews
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Learning Experience

Legal Administrative Specialist (Current Employee)
Chicago, IL

I have been working at Social Security Administration full-time for more than 5 years

ProsThere are so many different benefits to this job that you probably won't be able to get elsewhere. Ample time off or opportunities to earn additional time off, opportunities for overtime, and it really allows you to enjoy your outside life with both time and money.

ConsThe cons here is that there is no personal accountability for employees. The mid management within the PC have no real control over employee behavior, upward mobility, or at times it seems disciplinary actions. In addition, to this there is no real set leadership track or mentor relationships available past your initial training experience. The training is not conducive to retain all the information given.

Advice to Senior ManagementThere is not really much to say to management because they have no control over anything apparently since this is a government agency.

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  • Disapproves of CEO

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claims representative

Claims Representative (Current Employee)

I have been working at Social Security Administration full-time for more than 10 years

Prosgreat benefits, good pay, hours are great

Conspoor working conditions. it's numbers, numbers, numbers. never enough hours for the demand of what is being asked of you.

Advice to Senior Managementget in touch with reality!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Little opportunity for professional growth or to work as a part of a team, management philosophy from the 1950s.

Social Insurance Specialist (Current Employee)
Chicago, IL

I have been working at Social Security Administration full-time for more than 10 years

ProsSalary, job security, benefits, opportunity to serve public. Good work life balance possible. Hours per week for salary is unusual. No expectations of work after close of business for the day.

ConsBackward, top down management culture. Little opportunity for those below executive management level to have input on changing operations to improve the business process. Most managers have no formal training or education in management. Many employees have never worked anywhere else nor experienced more enlightened, effective, management philosophies. Promotions are capricious, and not based upon skills or merit. Employees are promoted to components in which they have no experience.

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Dead end unless you know someone in senior management

Debtor Contact Representative (Current Employee)
Chicago, IL

I have been working at Social Security Administration full-time for more than 3 years

ProsFlexible schedule and job security

ConsIncompetent management. Complicated grade system.

Advice to Senior ManagementTransparency!

No, I would not recommend this company to a friend

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Current Political Climate Negatively Affects Ability to Perform Duties-Programmed Political Messages Delivered To Public

Anonymous Employee (Former Employee)
Houston, TX

I worked at Social Security Administration full-time for more than 3 years

ProsJob Security, Adequate Benefits, Government Positions However In This Field Are Not Growing Due To Budgetary Constraints. Good Peer Support.

ConsPolitical Climate Affects Ability to Perform Duties With Lack of Adequate Funding Resulting In Curtailed Hours of Operation & Lack Of Adequate Staffing; Programmed Political Messages Delivered To Public When Call In On Phone Revealing True Stance of Government Position-Defines Problem As Social Security Shortfall Rather Than Retirement Security Crisis. Actual Form Of Political Agenda Promotion Rather Than Statement of Facts.

Advice to Senior ManagementIt Is Difficult To Operate In Such An Environment That Continues To Deliver Message That Services One Delivers Needs To Be Greatly Reduced Or Eliminated. Such Policies Need To Be Challenged And Questioned. The Services Provided By Social Security Are Earned Benefits By The People. Eliminate Politically Driven Messages Given To Public Disguised As Facts. More Opportunities For Public To Give Evaluations And Reviews For Experiences They Have With Social Security Online & Outside of Social Security Website. Too Insular And Therefore, Does Not Have Adequate Feedback Mechanisms In Place.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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No Future Bad Management

Service Representative (Current Employee)

I have been working at Social Security Administration full-time for more than 8 years

ProsFlex time, relax dress code, can work extra hours for time off without using your vacation time, vacation time and sick leave are good. Bottom line the only thing good is the benefits. The one problem is they give you grief when you try to take sick leave or use your leave.

ConsLots nepotism going on in this bureaucracy. Family members get the jobs and the promotion, if you a favorite you will also get promoted, also lots of racism going on. To many women in the organization so results in lots of bickering and low pay. Chance of promotion...it's what position your family members are in, who you know and who the boss likes. Not open to ideas or improvements. They get defensive and make it that you are the problem. People don't even offer suggestions anymore. For an agency that is suppose to show compassion they so none to their employees. If your a hard worker you get more work and no promotions. No future in this agency. They have not been able to hire in several years and their computer programs are so behind that it makes the work even harder. They have not upgraded since the 80's. People are to busy passing their work on and they do not want to wait on the public. The 1-800 number is a joke..they have 5 minutes to answer you call so they pass your questions onto someone else to get back to you. To many meeting about nothing that is mandatory to attend. The poor customers that come in wait for 30 minutes to an hour to see one person to tell them what they want then they have to wait for another 30 to 2 hours to wait to see the person who can help them.

Advice to Senior ManagementSee above. Make everyone a claims representative. It's really sad they you keep a system that is not working yet you talk about customer service. Waiting 2 to 3 hours to see someone to take care of you is unbelievable. If this was a company they would have gone out of business a long time ago. This is not the 70's anymore.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Too much red tape

Anonymous Employee (Former Employee)

I worked at Social Security Administration full-time

ProsLots of good people that want to make a difference.

ConsDinosaur management clogging up the system

Advice to Senior ManagementLet young, talented people take over

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BA

Benefit Authorizer (Current Employee)
Philadelphia, PA

I have been working at Social Security Administration full-time for more than 10 years

ProsCan wortk credit hours; decent pay

ConsI have worked here for over 20 years:
- Promotions are based on (a) if a family works (or worked) in the building, (b) you are friends with a manager, (c) you clear cases off a list, even if it is done wrong.
- If you haven't had a promotion in 5 years, you never will.
- All excess work loads are dumped on the Benefit Authorizers
- Mgmt asks for ways to improve the system, then immediately gives you reasons why the improvements can'tbe done
- Leave requests are not done on a true seniority basis - it is done on a "roster system". The list was recently re-ordered and based by seniority, however, a 2-year employee can still bump a 30-year employee.

Advice to Senior ManagementNothing I say will ever change anything because they are all just playing a game.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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relentless and overwhelming work load

Claims Representative (Current Employee)
Boston, MA

I have been working at Social Security Administration full-time for more than 3 years

Prosjob security and management is good about taking time off when needed

Consoverwhelming amount of work and stress.

Advice to Senior Managementcommunicate to upper management and Congress that our disability and immigration policies provide little incentive to return to work and become a contributing member of society. As an employee it is difficult to see so many entrenched in the culture of SSI for generations.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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A foot into government employment

Analyst (Current Employee)
Falls Church, VA

I have been working at Social Security Administration full-time for more than 3 years

ProsCo-workers are friendly and helpful

ConsDepends on your branch chief.

Advice to Senior Managementpromote based on quality of work, not quantity.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Social Security Administration reviews and ratings — including employee satisfaction and approval rating for Social Security Administration CEO Carolyn W. Colvin. All 35 reviews posted anonymously by Social Security Administration employees.