Social Security Administration

  www.ssa.gov
  www.ssa.gov

Social Security Administration Reviews

Updated December 14, 2014
Updated December 14, 2014
226 Reviews
3.2
226 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Carolyn W. Colvin
31 Ratings

Review Highlights

Pros
  • Work life balance is great if you don't care about salary (in 17 reviews)

  • Flexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours (in 11 reviews)


Cons
  • Budget Issues cut my position after being informed it would continue for a year (in 7 reviews)

  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    The same as any typical governmental agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time (less than an year)

    Pros

    Flexible schedule. Better benefits than having none.

    Cons

    Benefits are still not great being that it's the federal government. Most people that work there have been there forever, very stagmented in approach to work. Very difficult to get promoted as advancement are either based on favoritism.

    Advice to ManagementAdvice

    Gove younger people a chance for promotions

    Doesn't Recommend
    Neutral Outlook
  2.  

    Great stepping stone in the federal govt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSR in Jamaica, NY
    Current Employee - TSR in Jamaica, NY

    I have been working at Social Security Administration

    Pros

    Great health benefits, thift savings, flex schedule, paid holidays, weekends off,

    Cons

    Boring at times, management can be rude, unprofessionalism at times.

    Recommends
  3.  

    TSR

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time

    Pros

    Wiil always have a job

    Cons

    a lot of work and have to do it about 3 years

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    If you're not management, don't bother

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    Still learning the ropes but I can say this agency is flexible if you have a family

    Cons

    Hard to get up the rank internally, best bet is to apply externally.

    Advice to ManagementAdvice

    none

    Doesn't Recommend
  6.  

    Stable but not very interesting work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Analyst
    Current Employee - Security Analyst

    I have been working at Social Security Administration full-time (more than an year)

    Pros

    Its a stable work environment and the pay is average.

    Cons

    They do not want to innovate. A lot of people (not all) prefer things that do not change and fight you at every turn if you try.

    Advice to ManagementAdvice

    Stop using service comp dates as the #1 tool for promotion. And stop making decisions to apease the union reps!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    Most People I Know Are Looking To Leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Attorney Advisor in Baltimore, MD
    Current Employee - Attorney Advisor in Baltimore, MD

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    For attorneys in the current atmosphere (dime a dozen/no jobs/under employed), this place seems like a dream. Most Attorney Advisors here work only 40 hours per week with no pressure to stay late or take work home. If you work overtime, they are paid time and a half for it. The pay isn't awful. You can work from home three days per week if you choose to. The new building on Wabash Avenue looks nice (if that's where you're stationed).

    Cons

    It's hit or miss with your supervisor. Some are truly amazing, wonderful, kind, generous, encouraging people. Some are pure wretchedness - the devil incarnate. Each Branch Chief (direct supervisor to the Attorney Advisors in the Office of Disability Adjudication and Review/Office of Appellate Operations) runs their branch like their own personal fiefdom with their own rules, their own unforgivable sins, and their own punishment structure. There is very little oversight from the Directors (the supervisors above Branch Chiefs) and what the Branch Chiefs say goes. Those Branch Chiefs your friends work under may be laid back, do things to raise morale, and raise the branch's productivity while your Branch Chief may be the exact polar opposite. The branches almost never "shake up," so if your boss is one of the evil ones, they often have to die or retire before you get another shot at someone who isn't possessed by the devil. This is particularly important to the ALMIGHTY PRODUCTION NUMBER (all bow). Attorney Advisors in ODAR/OAO have "production" they have to meet to keep their jobs. Each case an Attorney Advisor closes has some numerical value attached to it that allows a simple algorithm to calculate your "production number" at the end of each month. That number is everything. You lose your job or keep your job based on it. You are promoted or rot in your cube based on it. You have your transfers approved or denied based on it. You are granted monetary bonuses or denied monetary bonuses based on it. It is everything. It is what you think about in the morning when you wake up the thing you think about at night before you go to sleep. You dream about it. You pray to it. And, here the most important thing I can say: it is all that matters to management, because your production makes them look good or bad. They will say other things matter for promotions, but it's not true, and even some Directors will admit it. Now, if you have a good Branch Chief, they do things to "help" your production. If you have a bad Branch Chief, they do things that "hurt" your production. That seems counter intuitive, but it's true. These bad Branch Chiefs make it twice as difficult for you to make a good production as the good Branch Chiefs, but they just expect that you'll work twice as hard to make your numbers. You can imagine what the team spirit is like in those branches.

    Advice to ManagementAdvice

    Morale has been horribly, horribly low for a while now. Upper management released an anonymous Rate-Your-Direct-Supervisor Review and many of us were honest about the abuses that regularly occur in our branch, but nothing was ever done about it. It's like we clicked "submit" and it went off into outer space. That didn't boost morale. I think it lowered it further. All Branch Chiefs should be forced to follow one set of rules. It's ludicrous that each Branch Chief treats their branch like a kingdom and the Attorney Advisors as their surfs. Employees don't leave companies, they leave bad supervisors. Everyone I know, with the exception of maybe three attorneys, is on USA Jobs daily looking to escape the horror. If you have a good Branch Chief, the job is boring but doable. If you have a bad Branch Chief, everyone is banging down the doors in between praying to God to save them and get them into a new position in SSA or another agency entirely.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Hard to beat their pay and benefits at entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefit Authorizer in Kansas City, MO
    Current Employee - Benefit Authorizer in Kansas City, MO

    I have been working at Social Security Administration full-time (more than 5 years)

    Pros

    When starting a career out of college, it's hard to beat what's offered at Social Security. After a year, I was making over $50k, which in Kansas City, was quite a bit for a 23 year old. I had optional overtime, which pushed my salary to nearly $60k. I had great benefits, smart coworkers, and it greatly expanded my knowledge set, which allows me to pursue other jobs outside the agency.

    Cons

    Promotion can be difficult. The hiring process is quiz based, to protect workers from favoritism, but in reality is promotes lying on applications. Not knowing that I HAD to lie, it's been years since I've been promoted, despite having stellar performance reviews and details that most others in my position have not had.

    Work can be tedious, and part of my job was on the phones, which were a brutal part of the job.

    The work can also be subject to budget and congress. Overtime may disappear for years on end if congress cuts funding, bonuses may go away, and a government shutdown means you don't get paid until it ends.

    Advice to ManagementAdvice

    Change your promotion practices. You aren't getting good people in your jobs because they aren't performanced based promotions. They are quiz based, which anyone can just make up answers on. And a lot do. I've had managers tell me that I need to lie to get promoted for god's sake.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Service representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Representative in Huntsville, AL
    Current Employee - Service Representative in Huntsville, AL

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    Decent career starting position out of undergrad

    Cons

    Did not like office culture, or working with public

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Good overtime poor work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Baltimore, MD
    Former Employee - Anonymous Employee in Baltimore, MD

    I worked at Social Security Administration full-time

    Pros

    Easy to work overtime on weekends and also can have credit hours when you don't have enough leave for time off

    Cons

    Dealing with career government employees can be frustrating. Fixing their mistakes. also had abestos in the building

    Advice to ManagementAdvice

    Listen to the people who do the work

    Doesn't Recommend
  11.  

    Working for the Govenrment is not all it's cracked up to ber

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Attorney Advisor in Toledo, OH
    Former Employee - Attorney Advisor in Toledo, OH

    I worked at Social Security Administration full-time (more than an year)

    Pros

    Stable, great benefits, easy work

    Cons

    Boring, unfullfilling work, can be very political

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

+ Add Photo

Work at Social Security Administration? Share Your Experiences

Social Security Administration

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.