Social Security Administration Reviews

Updated April 14, 2015
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4.0
77 Reviews
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Carolyn W. Colvin
10 Ratings

77 Employee Reviews

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  1. IT Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Specialist in Woodlawn, MD
    Former Employee - IT Specialist in Woodlawn, MD

    I worked at Social Security Administration

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hours. Good work/life balance ( you don't live your job). Good people for the most part.

    Cons

    I have nothing to enter here.

    Advice to Management

    Find a way to FAIRLY evaluate employees.

  2. Working with the SSA was challenging but rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time (More than a year)

    Pros

    Great job with decent benefits.

    Cons

    It is hard to move up within the company

  3. Enjoyed working for the company

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Social Security Administration

    Pros

    They off great employee benefits.

    Cons

    I did not like that some managers micromanaged.

    Advice to Management

    Don't micromanage so much!

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  5. Work in this Agency was rewarding, in doing various jobs in customer service assisting thousands in accessing SSA needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Technician in Charlotte, NC
    Former Employee - Customer Service Technician in Charlotte, NC

    I worked at Social Security Administration full-time (More than 8 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Professionalism, comeradary t' just a job, customer care and overall assisting American people.

    Cons

    All are not as caring as others. To some
    It's just a job.

    Advice to Management

    Keep the good managers that
     Care about the people that assist them in doing their job. Respect is a plus.

  6. Helpful (1)

    Stable government career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Representative in Richmond, CA
    Current Employee - Contact Representative in Richmond, CA

    I have been working at Social Security Administration full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training and great career advancement. The entry- level pay is rather low, but raises are automatic each year.

    Cons

    Chain of command structure is alive and well.

    Advice to Management

    Don't micro-manage.

  7. It's a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Career advancement, convenient and employee oriented

    Cons

    Cubicles are very dull and the building is a bit gloomy

  8. Moving in the right direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Employee friendly, you have to really demonstrate poor performance to be disciplined. Performance apprasals are almost a joke, usually not containing quantifiable metrics. Benefits are great, as can usually be found in a Federal Government job.

    Cons

    A few years behind in technology with some areas possibly being measured in decades. Management structure could be streamlined. Government processes could be streamlined.

  9. Helpful (2)

    Contact Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Social Security Administration

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Learned an extreme amount information about the programs offered at SSA

    Cons

    Limited hiring ability (always in-house or temporary)
    no sturdy management
    poor integrity

  10. Great government agency if you wan to go into civil service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Social Security Administration

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    People, training, working for the government gives a sense of safety. Work-life balance good.

    Cons

    growth difficult in government hierarchy, salary based on time not potential. Reason work-life balance is so good is that you cannot bring much work home. Sometimes that is undesirable.

    Advice to Management

    Break down old ways of doing things. Adopt newer workplace practices to attract younger candidates.

  11. Helpful (1)

    You get out of it what you put into it. It can be a good career, if you want it to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative
    Former Employee - Claims Representative

    I worked at Social Security Administration full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Number one reason is the pay--claims reps are well compensated for their work. They start off well paid and have regular scheduled raises. Very generous leave as well. Good health care benefits.

    Cons

    Over the past 8 years, SSA seems to believe that replacing people with computers is the solution to all its problems. The workforce is demoralized. Pension is not so good now that all new employees (since 1983) are under Social Security--I guess that is only fair but even the employees know that Social Security is a rip-off pension. Heavy workloads is most offices (but still some employees do very little work--they will never get fired, so why bother?)

    Advice to Management

    I personally think the creation of " technical expert" job was a mistake. I never wanted to be in management but I did get a lot of satisfaction out of mentoring new employees and conducting training--once we got a "technical expert" I was never given these opportunities again because that was the "tech expert" job.

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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