Social Security Administration

  www.ssa.gov
  www.ssa.gov

Social Security Administration Reviews

Updated October 9, 2014
Updated October 9, 2014
212 Reviews
3.1
212 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Carolyn W. Colvin
30 Ratings

Review Highlights

Pros
  • Work life balance is great if you don't care about salary (in 16 reviews)

  • Flexible work schedule, Great work environment, Overtime availability pending budget, Option to work credit hours (in 10 reviews)


Cons
  • Budget Issues cut my position after being informed it would continue for a year (in 6 reviews)

  • 500 (I don't understand the arguments that federal employees make out better than private sector (in 6 reviews)

More Highlights

68 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    You get out of it what you put into it. It can be a good career, if you want it to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative
    Former Employee - Claims Representative

    I worked at Social Security Administration full-time (more than 10 years)

    Pros

    Number one reason is the pay--claims reps are well compensated for their work. They start off well paid and have regular scheduled raises. Very generous leave as well. Good health care benefits.

    Cons

    Over the past 8 years, SSA seems to believe that replacing people with computers is the solution to all its problems. The workforce is demoralized. Pension is not so good now that all new employees (since 1983) are under Social Security--I guess that is only fair but even the employees know that Social Security is a rip-off pension. Heavy workloads is most offices (but still some employees do very little work--they will never get fired, so why bother?)

    Advice to ManagementAdvice

    I personally think the creation of " technical expert" job was a mistake. I never wanted to be in management but I did get a lot of satisfaction out of mentoring new employees and conducting training--once we got a "technical expert" I was never given these opportunities again because that was the "tech expert" job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    DDS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Disability Examiner in Kansas City, MO
    Current Employee - Disability Examiner in Kansas City, MO

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    flexible hours; there is extensive training

    Cons

    a lot of writing all day. answers or assessments are not black and white and are often gray.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    ssa experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration full-time (less than an year)

    Pros

    there is a lot of upward mobility

    Cons

    there is a lot of micromanaging

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    For the most part, I like to work for this agency as it allows me to help people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Case Technician in Chicago, IL
    Current Employee - Senior Case Technician in Chicago, IL

    I have been working at Social Security Administration full-time (more than 5 years)

    Pros

    The flexibility, leadership, and available training's are great.

    Cons

    The are various cons in this agency, but growth would be the main one if you don't have connections. In spite how great employee you are, chances to be promoted are slim and none if you don't have connections.

    Advice to ManagementAdvice

    Management should not be able to prevent employees from being promoted to a higher position just because they don't want to lose a certain employees, due to their excellent performance. I have been performing above and beyond management expectations, but I am having hard time to be promoted because according to my director, I am his the best employee, which he can't even imagine to lose. This is totally wrong.

    Recommends
    Neutral Outlook
  6.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Security Analyst in Durham, NC
    Current Employee - Senior Security Analyst in Durham, NC

    I have been working at Social Security Administration full-time (more than 3 years)

    Pros

    Pay is good. Below market rate. Stress is low. High job security because most people want to make more.

    Cons

    People are very cliqueish and like to hook up their friends. There is a fiefdom culture here that is encouraged in all levels of management.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Great Stable Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Title XVI Claims Representative in Austin, TX
    Former Employee - Title XVI Claims Representative in Austin, TX

    I worked at Social Security Administration full-time (more than 5 years)

    Pros

    Good benefits, plenty of training and plenty of flexibility.

    Cons

    Some difficulty dealing with emotions experienced with disability claims. Sometimes it felt like holding people back rather than helping.

    Advice to ManagementAdvice

    My management was great. I had no complaints.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    general

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst
    Current Employee - Analyst

    I have been working at Social Security Administration full-time

    Pros

    job security and good working environment

    Cons

    few opportunities to move up

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    Challenging work is there if you look for it

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration

    Pros

    No shortage of work to do. Training is actually very good.

    Cons

    Infrastructure slow to react. Technology is a bit dated and some workers simply incompetent or don't care about their jobs.

    Advice to ManagementAdvice

    Find ways to empower the employees that care so they can move the agency forward.

  10. 1 person found this helpful  

    Good Overall Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Representative in Wilkes-Barre, PA
    Former Employee - Contact Representative in Wilkes-Barre, PA

    I worked at Social Security Administration full-time (more than an year)

    Pros

    Excellent work-life balance. Good pay for level of responsibility. Superiors are generally helpful. Good benefits.

    Cons

    Dealing with angry customers during high call volumes.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great Internship with Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Social Security Administration as an intern

    Pros

    There is a lot to learn here and they staff are genuinely caring and care about your personal development.

    Cons

    Working with the public can have its down-sides.

    Recommends
    Positive Outlook
    Approves of CEO

Social Security Administration Photos

Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
2121 Crystal Drive

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