SoftLayer

  www.softlayer.com
  www.softlayer.com

SoftLayer Reviews

Updated August 21, 2014
Updated August 21, 2014
64 Reviews
3.4
64 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SoftLayer CEO Lance Crosby
Lance Crosby
37 Ratings

Review Highlights

Pros
  • More free snacks than is probably healthy (in 10 reviews)

  • great benefits and compensation package (in 5 reviews)


Cons
  • Open door policy with upper management is not really open door (in 8 reviews)

  • HR tells employees right during new hire orientation that no raises will be given for tenure, and that increases are based on performance only (in 3 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Get entry level skills and get out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Build Technician in Plano, TX
    Former Employee - Service Build Technician in Plano, TX

    I worked at SoftLayer full-time (more than 3 years)

    Pros

    + Unlimited Monster energy drinks, sodas, coffee and snacks

    Cons

    - If you were part of The Planet merger, then don't expect anything other than to get shunned. You might as well just give them your badge and walk out with pride.
    - Lack of real management within the Operations org and the company as a whole (pre-IBM). SoftLayer likes to throw manager and director titles at people to make them feel like they have a sense of power. In reality, you just got a bigger title but likely with very little to no increase to your pay check and no increased responsibility.
    - You're going to need that Monster energy drink because you're now a work horse and yes, that's all you're thought of as from the top down.
    - Zip ties on data center racks. You're doing it wrong. Is there not a growing trend of network issues causes by overtightened zip ties? Use velcro. You'll save money in multiple ways (employee time, zip tie costs, among others..)

    Advice to ManagementAdvice

    None. It looks like most of the pre-IBM executive management has cashed out and been replaced by IBM executives. I can only imagine Mr. Crosby's days are numbered too. So much for "3 Bars for Life" huh? Enjoy your tattoos if you got one.

    Good luck, IBM. You should have actually gone inside and reviewed every facet of SoftLayer's operations before buying it because of "enhanced" numbers. Automation and APIs are nice, but just know that the people on bottom floor are the core of keeping your business running, not the shoddy coding of your internal portal.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    CST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Technician in Houston, TX
    Former Employee - Customer Support Technician in Houston, TX

    I worked at SoftLayer full-time (more than 5 years)

    Pros

    You can learn somethings.

    Cons

    Minimum salary, no bonus, no promotions, no real training for employees careers.

    Advice to ManagementAdvice

    You should change to your mid level managers and management type.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    A very disappointing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Systems Administrator in Dallas, TX
    Former Employee - Customer Systems Administrator in Dallas, TX

    I worked at SoftLayer full-time (more than 3 years)

    Pros

    +Free Snacks
    +Interesting Technology
    +Some really great people work there

    Cons

    -Awful compensation for almost all non-managerial positions. The pay far below market average for most people.
    -Raises are almost impossible. Moving between departments can be difficult and often will not lead to a respectable pay increase. People hired after you will be given better salaries while you get nothing.
    -Operations have to work every national holiday. The rest of the company has the day off, but essential operations must be there. The "Bonus" pay is a pathetic 1.5x (hourly) or $200 (salary) and is taxed harshly. The amount of people forced to be there with nothing to do is depressing.
    -If you have a family, it will cost $400-$500 a month to cover them with IBMs benefits. That will crush you based off how awful the compensation is for most jobs.

    Advice to ManagementAdvice

    Learn to manage. Otherwise, enjoy your RA from IBM in 2 years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 4 people found this helpful  

    The inmates are running this asylum.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server Build Technician in Santa Clara, CA
    Current Employee - Server Build Technician in Santa Clara, CA

    I have been working at SoftLayer full-time (more than 3 years)

    Pros

    More free snacks than is probably healthy. Many intelligent and knowledgeable people in the lower levels of Operations that you can and will learn from. Good entry level into data center/IT work...

    Cons

    ...but DO NOT expect anything further than that. Poor compensation based on Texas wages, even if you are at any of the remote sites located in the far more expensive areas. Any raises are entirely "performance" based which without fail no one ever seems to meet. (Or in our case the only substantial raise occurred when literally half of the site quit at once)

    Ultimately it is the middle and upper management that is the real death knell. Rampant cronyism has lead to departments with far too many redundant managers who contradict and fail to communicate with each other. This creates confusion and bedlam on everything from simple projects to the large scale build outs. The IBM acquisition has only increased the scope and scale of this problem as they fight tooth and nail to prove their value to keep their positions in fear of the dreaded IBM blue wash. This, naturally, leaves the people under them holding the bag on resulting messes, subsequently clean them up, and to do so with a smile and a 'thank you sir'.

    Advice to ManagementAdvice

    To Softlayer management, none... wouldn't listen to it anyways. To IBM, Blue wash. Clean house. For the sake of your customers and Softlayer employees. You could not possibly put in place a worse management structure than the existing one.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    cst

    Former Employee - Cst in Houston, TX
    Former Employee - Cst in Houston, TX

    I worked at SoftLayer full-time (more than an year)

    Pros

    none that I can remember

    Cons

    A lot, too many for me to list

    Advice to ManagementAdvice

    close

  7. 1 person found this helpful  

    Don't expect any reward for hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time (more than 3 years)

    Pros

    Free energy drinks, and other snacks detrimental to human health. If you don't like Red Bull, there is really nothing else to say.

    Cons

    There is room for advancement exclusively for Texas employees, and only then if you're a family member of management, or attended high school with management. The compensation is fitting if this is your first job and you still live at home with Mom and Dad. Management is too busy congratulating themselves on being "bad ass" while ignoring the problems that need attention in both personnel and infrastructure. Rampant illiteracy shouldn't be accepted in upper management, but it is somehow encouraged.

    Advice to ManagementAdvice

    None. Keep it up; I'm sure IBM will clean house before 2016.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    No formal training; must be an independent learner/worker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer II in Dallas, TX
    Former Employee - Software Engineer II in Dallas, TX

    I worked at SoftLayer full-time (more than an year)

    Pros

    Got to learn a lot of new technologies on the job.
    Great break room(s).
    Good 401(k) matching.

    Cons

    Management is not "open-door".
    Hard to reach direct supervisor.
    Sub-par health benefits.
    Upper-management (VP's) always trying to best each other (personal war).
    The "founders" always upset that they aren't in charge.
    Allows eCig smoking the office.
    On Call 24x7

    Advice to ManagementAdvice

    Pay more attention to your employees. Don't give reviews showing that employees are meeting expectations and constantly improving on areas asked to, and then layoff employees for no reason.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Only Good for Entry Level Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Technician in Houston, TX
    Former Employee - Customer Support Technician in Houston, TX

    I worked at SoftLayer full-time (more than 5 years)

    Pros

    The technical knowledge gained can be useful in getting a position at another service provider.

    Cons

    The work environment is hostile, highly political, and not conducive to employee growth. Upward mobility is extremely difficult and only seems to occur thanks to attrition of long term employees. Training is almost non-existent. There seems to be a significant break down in the support organization's lines of communication between team and department managers.

    Advice to ManagementAdvice

    Your human resources are assets to be developed, not something to drain the life out of.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    THIS PLACE IS A JOKE FOR A JOB!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cst in Houston, TX
    Former Employee - Cst in Houston, TX

    I worked at SoftLayer full-time (more than an year)

    Pros

    Free snacks and casual attire

    Cons

    There are sooo many cons, I don't know where to start. The pay is very poor and they don't care about their employees enough to give a raise. Management sucks hard. This place makes you hate to come to work! This is by far the worst place I have ever worked. The customers are unhappy with the service because the service sucks, which makes them pissed at you when they call in for support. When they deploy anything new, you don't get educated on it. They tell you to read the slickly ( which is poorly written and is a bunch of outdated junk) about it and do your best to support it when it breaks and it will break. They perform calibrations of your calls and tickets and they beat you up on how you should do better. The real reason for this is when they fire you! LOL! They will use this against you if you file for unemployment, so don't make a mistake if you like this suck ass place. There are sooo many things wrong with this company. I've seen people quit the first day after training ( training is a joke and don't prepare you for whats to come).

    Advice to ManagementAdvice

    A real company needs to buy this junk of a company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Unless you're truly desperate for money, you can do much better anywhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Withheld in Dallas, TX
    Current Employee - Withheld in Dallas, TX

    I have been working at SoftLayer full-time (more than 5 years)

    Pros

    Free snacks and drinks. Casual attire (although no shorts or open-toe shoes). Coworkers are mostly good guys. Most of the supervisors are caring individuals, but this is changing as more and more move or leave the company...

    Cons

    Management is increasingly falling apart. They do not seem to understand how to run a company or to solve problems effectively. Communication is a big problem between employees and upper management. Supervisors have it rough, as certain members of management are incompetent and are unable to plan and communicate tasks in a clear and timely manner. Then, when things don't get done, it's their fault when in truth it is management's. There are many problems in the company right now and no clear game plan. The atmosphere in my department is increasingly negative. Many are eager to leave the company. Softlayer has already terminated a number of employees. Part of it is a scheme to oust the remaining Planet employees; there were dozens when the merger occurred and now, barely two years later, only a few remain. Most have either quit or gotten the boot. Softlayer may not be able to handle the mass exodus when it happens. Short staffing is common now and mandatory overtime is starting to occur (good luck fighting for your weekend when it does). Rules and rigidness have been increasing. They are cheapskates when it comes to taking care of their employees: They took away the title of 'supervisor' just so they can pay 'supervisors' the same as regular technicians. They also do not stand behind employees who make mistakes. Expect them to frequently skip standard policy and wave threats of written warnings and termination for committing one-time mistakes. I have seen or heard of several who were let go in this manner, and while some may have been warranted, not all of them were. Trust me, almost all of upper management does not care about the employees under them and will not lift a finger to help any of them. They love to make 'examples' of people. The mentality in this company is not a healthy one for employees who wish to work their way into well paying and rewarding positions. Most of the good ones have abandoned ship to work for better run companies. Don't make the mistake of signing on... unless you really have no choice.

    Advice to ManagementAdvice

    None, because as everyone who works here knows, they don't listen, nor do they care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

SoftLayer Photos

Couch in between cubicles at SoftLayer
AMS01 goes live!

+ Add Photo

Work at SoftLayer? Share Your Experiences

SoftLayer

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.