SoftLayer Reviews

Updated July 29, 2015
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SoftLayer CEO Lance Crosby
Lance Crosby
16 Ratings

Pros
  • Free snacks and drinks of almost any kind (in 10 reviews)

  • great benefits and compensation package (in 5 reviews)

Cons
  • Open door policy with upper management is not really open door (in 8 reviews)

  • Open door policy with upper management is not really (in 3 reviews)

More Pros and Cons

25 Employee Reviews

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  1. Helpful (2)

    Stay away now that IBM is in charge!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in Dallas, TX
    Current Employee - Sales Engineer in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    The "legacy" SoftLayer brand is an excellent product "IF" used in the method it was designed & intended " self-service IaaS". Unfortunately, IBM is very quickly destroying the SL culture.

    Cons

    IBM very quickly is destroying the legacy SL culture and has made even the simple tasks very difficult to accomplish. This is the same exact ting that happened when IBM bought Lotus Notes/Domino back in the 1990's . Although it took IBM much longer to destroy what was a great product & brand in Lotus, SoftLayer is quickly being taken over and quickly is being assimilated into IBM. Too bad as one would think IBM would have learned from their previous mistakes with Lotus!

    Advice to Management

    Leave SoftLayer alone and let it remain as a " Self-service IaaS product. Do not assimilate SL into IBM as both are completely different cultures, different products, different markets that do NOT natively speak to traditional IBM services customers. Communication between departments has now become non-existent, and there are way too many levels of management competing for " cloud revenue".


  2. somewhat ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Dallas, TX
    Current Employee - Software Engineer in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    IBM taking over free snaks

    Cons

    Horrible managers and all the uneducated attractive people they hire are a joke.

    Advice to Management

    Replace with IBM managers


  3. Helpful (2)

    No Vision

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician
    Current Employee - Server Build Technician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SoftLayer full-time (More than a year)

    Pros

    You meet some really amazing people who are interested in the growing technology field, and will generally work well with you. Free snacks too.

    Cons

    No competitive pay or significant pay raises, there is no sense of accomplishment, the upper management has no vision or goals for the employees to rally under, constant complaining on every level in the company, and employees are leaving the company for stronger paying jobs in the marketplace.

    Advice to Management

    The bottom line keeps providing solutions to help keep employees to stay in the company, it's about time you listen and try implementing solutions instead of providing excuses.


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  5. Helpful (9)

    Worst job ever worked

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Technician in Houston, TX
    Current Employee - Customer Service Technician in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SoftLayer (More than a year)

    Pros

    Manager and team lead are about the only people in the company who even care. Some really smart people here who don't get challenged enough and are burned out and just give up.

    Cons

    Pay is well below average No incentives to do better No raises no matter how hard you work (unless you count the joke of a yearly raise that took two years to get after over 9000 excuses by IBM) No evaluations for raises (unless you count the worthless yearly eval) No room to advance as other departments just sit on things forever playing the blame game. IBM proper treats us like trash and is EXTREMELY disrespectful to us. No one does anything about it though because no one cares. Benefits are a joke You'll never be taken seriously People who don't deserve anything will always get something, while you get swept under the covers for no apparent reason. Anyone higher than your immediate manager doesn't care about you or your problems at all, and they are too afraid to talk to anyone higher up because no one in this company has a backbone. Everyone just steps on everyone. Timelines are always promised and never met. Lies upon lies upon lies constantly by higher up the food chain, with an excuse for literally EVERYTHING. Been here two years and still haven't seen a CoL raise...never worked in a place that didn't give one. Priorities are beyond backwards. Apparently it's more important to put new carpeting in the office than pay us proper wages. Or at least make sure the men's in-office bathroom works for longer than a few days at a time. None of the departments work together, they all argue with each other and no one every knows what's going on. Do not waste your time working here....seriously. Just find something else to do. Seriously....you could stand on a corner begging for change and make more money than you'll be paid here.

    Advice to Management

    Selling out to IBM was hands down the worst decision ever. This company has gone down the toilet since.


  6. pay sucks so all your really getting is experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician in Dallas, TX
    Current Employee - Data Center Technician in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SoftLayer (Less than a year)

    Pros

    coworkers are helpful and its a job that looks good on your resume.

    Cons

    no training and school sucks

    Advice to Management

    if you were to raise the pay to industry standards employees wouldn't quit so often and treat other datacenters as well as dallas


  7. Helpful (1)

    SBT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Dallas, TX
    Current Employee - Server Build Technician in Dallas, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Descent pay and all the goodies you want.

    Cons

    Job description showes entrylevel, but they expect you to know way more than entrylevel. Managers/leads won't assist with anything. No training what so ever!!!!

    Advice to Management

    Train the new employees so there are less errors.


  8. Helpful (4)

    Get entry level skills and get out

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Build Technician in Plano, TX
    Former Employee - Service Build Technician in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SoftLayer full-time (More than 3 years)

    Pros

    + Unlimited Monster energy drinks, sodas, coffee and snacks

    Cons

    - If you were part of The Planet merger, then don't expect anything other than to get shunned. You might as well just give them your badge and walk out with pride. - Lack of real management within the Operations org and the company as a whole (pre-IBM). SoftLayer likes to throw manager and director titles at people to make them feel like they have a sense of power. In reality, you just got a bigger title but likely with very little to no increase to your pay check and no increased responsibility. - You're going to need that Monster energy drink because you're now a work horse and yes, that's all you're thought of as from the top down. - Zip ties on data center racks. You're doing it wrong. Is there not a growing trend of network issues causes by overtightened zip ties? Use velcro. You'll save money in multiple ways (employee time, zip tie costs, among others..)

    Advice to Management

    None. It looks like most of the pre-IBM executive management has cashed out and been replaced by IBM executives. I can only imagine Mr. Crosby's days are numbered too. So much for "3 Bars for Life" huh? Enjoy your tattoos if you got one. Good luck, IBM. You should have actually gone inside and reviewed every facet of SoftLayer's operations before buying it because of "enhanced" numbers. Automation and APIs are nice, but just know that the people on bottom floor are the core of keeping your business running, not the shoddy coding of your internal portal.


  9. Helpful (2)

    CST

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support Technician in Houston, TX
    Former Employee - Customer Support Technician in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time (More than 5 years)

    Pros

    You can learn somethings.

    Cons

    Minimum salary, no bonus, no promotions, no real training for employees careers.

    Advice to Management

    You should change to your mid level managers and management type.


  10. Helpful (3)

    A very disappointing company.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Systems Administrator in Dallas, TX
    Former Employee - Customer Systems Administrator in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SoftLayer full-time (More than 3 years)

    Pros

    +Free Snacks +Interesting Technology +Some really great people work there

    Cons

    -Awful compensation for almost all non-managerial positions. The pay far below market average for most people. -Raises are almost impossible. Moving between departments can be difficult and often will not lead to a respectable pay increase. People hired after you will be given better salaries while you get nothing. -Operations have to work every national holiday. The rest of the company has the day off, but essential operations must be there. The "Bonus" pay is a pathetic 1.5x (hourly) or $200 (salary) and is taxed harshly. The amount of people forced to be there with nothing to do is depressing. -If you have a family, it will cost $400-$500 a month to cover them with IBMs benefits. That will crush you based off how awful the compensation is for most jobs.

    Advice to Management

    Learn to manage. Otherwise, enjoy your RA from IBM in 2 years.


  11. Helpful (4)

    The inmates are running this asylum.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server Build Technician in Santa Clara, CA
    Current Employee - Server Build Technician in Santa Clara, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SoftLayer full-time (More than 3 years)

    Pros

    More free snacks than is probably healthy. Many intelligent and knowledgeable people in the lower levels of Operations that you can and will learn from. Good entry level into data center/IT work...

    Cons

    ...but DO NOT expect anything further than that. Poor compensation based on Texas wages, even if you are at any of the remote sites located in the far more expensive areas. Any raises are entirely "performance" based which without fail no one ever seems to meet. (Or in our case the only substantial raise occurred when literally half of the site quit at once) Ultimately it is the middle and upper management that is the real death knell. Rampant cronyism has lead to departments with far too many redundant managers who contradict and fail to communicate with each other. This creates confusion and bedlam on everything from simple projects to the large scale build outs. The IBM acquisition has only increased the scope and scale of this problem as they fight tooth and nail to prove their value to keep their positions in fear of the dreaded IBM blue wash. This, naturally, leaves the people under them holding the bag on resulting messes, subsequently clean them up, and to do so with a smile and a 'thank you sir'.

    Advice to Management

    To Softlayer management, none... wouldn't listen to it anyways. To IBM, Blue wash. Clean house. For the sake of your customers and Softlayer employees. You could not possibly put in place a worse management structure than the existing one.



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