SoftLayer Reviews

Updated August 8, 2014
Updated August 8, 2014
60 Reviews

3.1
60 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
SoftLayer CEO Lance Crosby
Lance Crosby
33 Ratings

Review Highlights

Pros
  • More free snacks than is probably healthy (in 10 reviews)

  • great benefits and compensation package (in 5 reviews)


Cons
  • Open door policy with upper management is not really open door (in 8 reviews)

  • HR tells employees right during new hire orientation that no raises will be given for tenure, and that increases are based on performance only (in 3 reviews)

More Highlights

16 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - NOC Tech  in  Dallas, TX
    Former Employee - NOC Tech in Dallas, TX

    I worked at SoftLayer full-time for more than 5 years

    Pros

    great place to start. there is a lot to learn, don't need much to land a job here. great vacation time and paid time off.

    Cons

    one of the lowest paid tech companies. pretty much everybody that leaves makes more money elsewhere. promotions are rare. sometimes they promote your title but not your pay.

    Advice to ManagementAdvice

    try not to micromanage. pay employees, competitive wages

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Everyday casual with overrun behind the scenes corporate culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time

    Pros

    Cheap minimum health insurance. Very casual work environment. Flexibility.

    Cons

    Managers that operate by what ever I'm told from above goes - limited freedom of thought.

    Advice to ManagementAdvice

    Be people before being a cash register.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to take your programming skills to the next level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Dallas, TX
    Former Employee - Software Engineer in Dallas, TX

    I worked at SoftLayer full-time for more than a year

    Pros

    Great place to lear the proper way to do OOP PHP.

    Cons

    Code reviews, must code by their set of standards.

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Jack of all Datacenter trades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SoftLayer full-time for more than a year

    Pros

    Great entry level job, can move fast if you are in the right location.

    Cons

    Low pay for most areas, very demanding work( con for some people)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Good experience for other jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Administrator  in  Houston, TX
    Current Employee - Systems Administrator in Houston, TX

    I have been working at SoftLayer full-time for more than a year

    Pros

    Lots of good and helpful people, at least in Houston. Some good and helpful people in Dallas also but not a majority.

    Experiences will be good on resume.

    Cons

    In the year I've been with the company, I've seen several people leave, and a few of them said their reason for leaving was that pay raises were scarce. These people were all veterans from before the merger with The Planet, so that should say something.

    Advice to ManagementAdvice

    Commit to giving yearly pay raises based on performance, or at least a yearly bonus, profit sharing, something.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Awesome Co-workers, Horrible Technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer I  in  Dallas, TX
    Former Employee - Software Engineer I in Dallas, TX

    I worked at SoftLayer full-time for less than a year

    Pros

    Really awesome co-workers and free snacks (sodas, junk food, orange juice, etc)

    Cons

    Interface team is forced to use the slow and horrible API which was built upon the horrible in-house ORM, resulting in a poor work environment, having to make too many design and user experience sacrifices, which results in a slow and sub-par product.

    Advice to ManagementAdvice

    Middle management needs to be more vocal to upper management about the issues developers face. Issues are raised and even after 8 months there's no response.

    Managers need to be more forceful and call out other teams on their crappy code instead of telling their own to find a way to work around major issues.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Decent work environment but could use some improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at SoftLayer

    Pros

    Middle management was fair and open
    Relaxed work environment
    Higher pay than other companies in the area

    Cons

    Parking was too far away from the building and not mentioned until you were already on board
    The ex-CEO had no good corporate vision
    Too many work hours without good comp time
    Staff was run too lean
    Some middle management had no interest in speaking to those who worked directly (or two layers) below them

    No opinion of CEO
  9. 1 person found this helpful  

    Post-Merger Thoughts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Houston, TX
    Current Employee - Anonymous Employee in Houston, TX

    I have been working at SoftLayer

    Pros

    Large company (over 700 employees), decent benefits (4% immediately vested 401(k) match), relaxed work environment. Since Houston office is in downtown, the company paid bus pass or parking lot pass is very nice.

    Cons

    No bonus structure. Management only concerned how to make the sale. No vision of new technologies. No interest in spending money to research other methods or technologies. Company not willing to support you and the things you need to make yourself more efficient as an employee.

    Advice to ManagementAdvice

    If you want the best employees, treat them like they are the best and they will be the best. Telling 'No' all the time does nothing but deflate and discourage.

  10. 1 person found this helpful  

    If you can handle monotony and 12 hour shifts, then this place is for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Data Center Tech  in  Dallas, TX
    Former Employee - Data Center Tech in Dallas, TX

    I worked at SoftLayer

    Pros

    Good health benefits, relatively small company feel.

    Cons

    Terrible work environment, 12 hour shifts, monotonous and soul crushing work

    Advice to ManagementAdvice

    Be honest with potential employees about the work schedule during interview process. There is nothing you can do about the type of work that needs to be done but it is horrendously tedious.

    Doesn't Recommend
    No opinion of CEO
  11.  

    OK place to earn your stripes, but really just a stepping stone position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technologist  in  Houston, TX
    Current Employee - Technologist in Houston, TX

    I have been working at SoftLayer

    Pros

    Very nice office located in downtown Houston.
    Some employee perks are good like subsidized transportation, parking, and lunches.

    Cons

    Almost 40% of employees are in management.
    If you are not in management here, you are treated badly.

    Advice to ManagementAdvice

    Fire half of your managers, that will still leave you with a healthy number to do actual work.

    Disapproves of CEO

Worked for SoftLayer? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.