Softchoice Reviews

Updated August 11, 2014
Updated August 11, 2014
172 Reviews

3.0
172 Reviews
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Softchoice President, CEO, and Director David MacDonald
David MacDonald
133 Ratings

Review Highlights

Pros
  • They let you bring your dog into work (in 16 reviews)

  • The environment is great from the perspective that you get to bring dogs, have a game room, once a month beer cart, etc (in 17 reviews)


Cons
  • Work-life balance seems good for some roles and bad for others (in 14 reviews)

  • poor ethics amongst senior leadership team (in 9 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Boiler Room with a lot of perks for those in the 'loop', Outrageous quotas for everyone else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - OUTSIDE SALES  in  Chicago, IL
    Current Employee - OUTSIDE SALES in Chicago, IL

    I have been working at Softchoice full-time for more than 3 years

    Pros

    ...can't seem to think of any

    Cons

    Where do I begin...
    Margin is all they care about.
    Misleading customers is A O K with them.
    Double your quote when you actually hit the crazy quota they have given you.
    Sell services, sell service, sell services, then mislead customers into believing they actually got what they paid for.
    Scare customers into buying from us...
    Did I mention that margin is all they care about?
    Let's play who is my manager today?
    Did you say we can actually sell that or just pretend we can sell that?
    What, we are a services company, that's funny you could have fooled me.

    Advice to ManagementAdvice

    Bankrupt the company, and go back telling used cars.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 4 people found this helpful  

    For you if you like a frathouse/boiler room environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Softchoice full-time for more than a year

    Pros

    Canadian company provides excellent health benefits and many paid holidays. Volunteer days are paid. Many employee meal perks and lavish sales conferences twice a year. Generous sales incentives and bonuses for presidents club

    Cons

    Horrendously bureaucratic. Too many chefs in the kitchen, via middle management. Unless you are in the "boys club" you are an outsider. If you aren't an alcoholic you are a nobody. most offices hire extremely young fresh out of college, if not younger, candidates. Tons of beautiful women hired strictly on looks and favored because of it, regardless of skill level in any capacity. Management techniques are boiler room driven and are levels (micro managers). Lots of chatter not enough action. Not minority friendly environment (race/gender/disability). Preach team based strategies, but in reality, an "Every man for himself" environment. Sales approaches are borderline auto sales tactics. Known to fire customer accounts with little hesitation due to lack of profit extraction. Managerial level support is absolutely non-existent. Customers are only treated properly if they are a large source of gross profit. Services organization is a complete mess. Services division, Licensing, and Hardware divisions communicate very little and work against teamwork in counterproductive ways due to egos/territories overlapping. Team work is non existent. District managers are lazy and feel entitled. Absolutely the worst place for someone to work with any level of intelligence whatsoever. Base salary is a joke. commission structure is purposefully vague and misleading. Unless you look like a cast member for the Jersey Shore, you can forget about fitting in. Only hire Caucasian, slender, highschool/college level frat/sorority types. Drug use is rampant at sales conferences. Middle Management/Specialists/Vendor Reps are offensively unqualified and are only rewarded their positions based on favoritism and brown nosing.

    Advice to ManagementAdvice

    Clean house of middle management and rebuild a solid foundation of real professionals. Listen to employee feedback. Change the boiler room culture and used car sales/copier rep atmosphere. Treat customers and employees with dignity and respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Only in a fairy tale is Softchoice a Services Company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer (Delivery)  in  Dallas, TX
    Current Employee - Network Engineer (Delivery) in Dallas, TX

    I have been working at Softchoice full-time for less than a year

    Pros

    They sell widgets, and a lot of them.
    Everything they do is about margin.
    If you are in Sales and love selling widgets you will be right at home.

    Cons

    They think they are a service company.
    They could sell services to anyone, but delivering them is not even remotely possible.
    They have an undocumented culture that only your manager knows and it will be tailored to your weaknesses so they can keep you under their thumb the entire time you work there.

    Advice to ManagementAdvice

    Go back to selling widgets and being a call center based sales company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 4 people found this helpful  

    Worst place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Sales Representative  in  Chicago, IL
    Current Employee - Territory Sales Representative in Chicago, IL

    I have been working at Softchoice full-time for more than a year

    Pros

    health insurance from day one (this is the only real pro)
    vendor sponsored breakfast & lunches
    beer cart Friday
    met some nice people
    OK place to work while looking for a real job, or if you enjoy working for free lunch and beer

    Cons

    horrible commission...questionable calculations
    they over promise and under deliver
    resources spread very thin
    high school antics/pranks ALL DAY, EVERY DAY
    micromanagement stops just short of lining up in hall to go to lunch and bathroom passes

    Advice to ManagementAdvice

    management should stop promoting this frat house unprofessional work environment

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Vision without execution is just hallucination

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Softchoice

    Pros

    - Casual downtown office
    - Opportunity to network with large vendors
    - Bring dogs to work
    - Great place to kick-start your career after college/university

    Cons

    The strategic direction of the organization is set every year during their annual kick-off. During my last year, the focus on services made complete sense...in theory. Unfortunately, the company lacked the vision, tools, resources and management talent required to carry-out the strategy. It wasn't until half way through the year until we all received a PowerPoint slide with a few fluffy value propositions that were intended to be an aid for all things services. Needless to say, the strategy wasn't executed. As the end of the year neared with the strategy hanging in the air without anything to support it, the company did what they needed to do: conduct layoffs and reorganize individual contributors. Management, of course, was left unscathed.
    The culture is very challenging. At the onset, it appears like a vibrant, social, work hard/play hard environment, but behind the thin layer of "drinks after work" lies a corporate culture seeded with arrogance. In the end, there were far too many "this doesn't feel right in my stomach" moments that finally prompted me to leave.

    Advice to ManagementAdvice

    Stop pointing fingers at individual contributors and take a long hard look at your decisions and behaviours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Softchoice is not sure what they want to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Softchoice full-time

    Pros

    Most of the employees in the services area want to be effective, but the leadership does not seem to know what they want to do.

    Cons

    I was in services. In 2 years, I had 5 managers. Each one wanted to do something different. In fact, at the top of the services organization, there were 4 leaders in the period of time. The first one was removed by the others in senior leadership. I did not know him well, but it appeared that they felt intimidated since he was probably the only true leader in the company and had quite a following. He definitely had positive qualities that they don't. Then they brought in a good friend of theirs to run services who had been successful at a previous company. He said that it did not take him long to realize that he was sold a bill of goods and that he could not be successful at Softchoice. The third one was pretty sharp and seemed to understand the business very well. He had been successful in building a strong services practice at a company that Softchoice acquired. He said that Softchoice was breaking everything that he had created before the company was sold and left. The one that I am assuming is still currently leading the practice seems like a nice person. I do not know much about him since I left shortly after he took over. He was running IT previously before this move with, shall we say, mixed results.

    The top executives say that they want to transform the business, but seem to have a lack of direction and are not interested in learning from those that have been successful at other organizations.

    Advice to ManagementAdvice

    Nothing - The already know best and are not interested in advice.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    No training, too much work for very low pay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Softchoice

    Pros

    Good benefits that start day one, beercart fridays, laid back work environment.

    Cons

    Absolute worse training program ever, you're told the training is 3 months but all you do is transfer calls and administrative tasks for other reps, nothing that has to do with selling or the actual job. As a result you know nothing when you finish "training" very low pay

  9. 4 people found this helpful  

    Services Problems

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outbound Representative
    Current Employee - Outbound Representative

    I have been working at Softchoice full-time

    Pros

    It is really cool to be able to bring your dog to work. Those that are allergic to dogs or do not like dogs know the policy so they can choose whether to accept employment if that bothers them.

    Cons

    I do not work in one of the large offices, such at Toronto, Seattle, Atlanta... As such, Softchoice has not really invested in technical talent where I work. However, we are still supposed to be selling professional services. Travel makes out of state resources expensive. We do most of our services using partners. From what I hear from other cities is that the partners tend to be easier to work with than Softchoice employees.

    The problem is that most of the good subcontractors do not want to work with us any more. We mark up their rate, sometimes excessively, then add project management and do not provide no value to the customer for the charges. On top of that we may take months to pay the partner. The partner can not find anyone at Softchoice that can explain why there is a delay or what happened when checks do not arrive when promised. No one seems to know anything or to care. If a partner is good, why would they put up with all of this?

    There are few people in the company that value customers, employees or partners. It appears that most people outside of sales view their job as making Sofchoice hard to do business with. It is amazing to me that a business that counts on sales people selling things to stay in business, would have such a low disregard for sales people, customers and partners.

    Our leaders did a good job when we were selling just Microsoft licenses, but they are clearly over their head at this stage. The private investors will probably bring in their own team, but I do not expect I will be around long enough to enjoy the benefits of that change. I will be getting in the huge revolving door with all the others soon and exiting.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 8 people found this helpful  

    Life as a TSR-Overworked-Underpaid & all the beer you can drink

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TSR  in  Chicago, IL
    Current Employee - TSR in Chicago, IL

    I have been working at Softchoice full-time for more than a year

    Pros

    Health insurance

    Casual attire

    There are some genuinely nice people that work here

    Ping Ping Table

    EL stop at front door

    Commuter stipend

    Ok for VERY FIRST job

    Regular feedback on performance

    Its not horrible,but they should call it what it is... Customer Service-Order
    Taker

    Cons

    Very immature frat house environment, charading as start-up culture

    Management in full suppot of culture in hopes that you will be distracted from the fact that you're not making money.

    Compensation-Commission is very vague and calculation is questionable.

    Free breakfast/lurches & beer on Friday because you won't be able to afford it on your own

    50% of your time is spent as audience to any vendor willing to pay the the price of admission.

    Micromanagement rivaled only by that of inmates

    Alumni reps are paid to tell you how great it is, but in reality they hate it too

     Technical resources are spread so thin that they constantly deadlines. Commission is lost so dig in on those free lunches.

    Burnout

    Advice to ManagementAdvice

    None- I'm sure this is a very profitable business model

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    Not a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Chicago, IL
    Former Employee - Inside Sales Representative in Chicago, IL

    I worked at Softchoice full-time for more than a year

    Pros

    Beer Cart Fridays. Benefits start on day 1.

    Cons

    Management doesn't care about your development. There's absolutely no training for new employees. They expect you to sell every single thing on earth. Hours are terrible. They treat Inside Sales Reps like dogs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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