SolarWinds Reviews

Updated June 28, 2015
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SolarWinds President, CEO, and Director Kevin B. Thompson
Kevin B. Thompson
24 Ratings

Pros
  • Gym, Free lunch twice a week, a job in a tough economy - Looks good on resume (in 22 reviews)

  • Free Lunch twice a week, great benefits (in 18 reviews)

Cons
  • There is also very little to be said for work/life balance (in 10 reviews)

  • No training you have to learn on your own (in 10 reviews)

More Pros and Cons

31 Employee Reviews

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  1. Helpful (7)

    Not worth the B.S.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX

    I have been working at SolarWinds

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Catered lunch twice a week
    Free Red Bull
    No dress code
    Easy hiring process-No drug test or BG check so you can start the next day
    Software experience. Get some of that and you can start applying at the real software companies in Austin

    Cons

    Where to begin...

    - The hours they tell you that you work in your interview? Add an hour before and an hour after. Those are the real expectations. So 11 hour days at minimum
    - You work Mon-Fri? Wrong. You WILL get emails on the weekend. You WILL be expected to respond to them. You WILL get chastised if you do not. An employee was recently fired for "insubordination" bc he refused to respond to emails on the weekend. If you are not willing to work weekends then you do not "care"or are not "dedicated" enough.
    - Advancement? Wrong. In the last 2 years 8 out of 10 management positions have been filled by outside hires. Many of those were spots filled more than once because managers have made it less than 3 months. Yes, it is that bad.
    -Commission? It used to be a good thing. Now, you will average about 1K a month if you are lucky. There are 10 AE's on the floor and 100% of them hit bonus every month. Of the remaining reps 10% hit and it alternates every month. AE's get fed the best leads in order to hit quota. If you are willing to kiss MAJOR butt you will get fed a few leads too. But normally that is 1-2 people on the floor. Good luck out kissing them. This is a direct correlation to the quality of leads now. if you get 10, 8 will be Yahoo, Gmail or Hotmail email accounts.
    - Work-life balance? Forget about it. The SVP made a huge speech recently about taking time off. He took an 8 day vacation to show it was ok. Direct management sent an email immediately after that meeting stating if you "had" to take time off, let us know 2-3 weeks in advance. That is so they can bring up your performance and ask 20 questions as to why you are taking the time. Then they give you a hard time about it while you are out. They will email you about deals and give you tasks to do while out. Basically anything possible to shame you into not taking PTO then making it as miserable as possible while you do take it
    - Equality? Forget about it. Ladies, this is a boys club. I have seen 1 woman promoted on the sales floor in the last year. It is not uncommon for managers/reps to make sexually driven comments about female employees behind their backs to other employees. If you want to be treated dumb, inept or as a piece of meat, by all means work here.
    -Turnover. 10 employees have left in the last 2-3 weeks alone. 1 guy quit after 2 days. Yes, 2 DAYS. This isn't a welcoming place. If you are lucky to make it past year 1, you would have done so by playing the game. And you would have seen 5-6 people on your team come and go
    -Culture. Yes it is laid back in dress but not mentality. Dangle the carrot and beat with a stick mentality. Let's not leave out the CEO's company wide religiously charged emails on holidays. On Easter we were told that "Even if you do not believe in Jesus, you cannot deny that he died to save us". Let that sink in for a minute....

    Advice to Management

    Management will not change. They released a survey recently to bring up quality of life. That survey is openly mocked by managers, director and execs. Not uncommon to hear "oh man, that 's going to make it on survey monkey!" or "better be careful or someone will put it on a survey". This is what they think about making it a better place to work


  2. Helpful (8)

    Humanity not a Strong Suit

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - V Senior and On the Tech Side in Austin, TX
    Former Employee - V Senior and On the Tech Side in Austin, TX

    I worked at SolarWinds full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Made some friends among the rank and file. Money was excellent due to good negotiations during th acquisition. My particular boss is an awesome guy.

    Cons

    Penny wise pound foolish - when we were bought they took all of my test equipment and re-purposed it for other teams, leaving me high and dry. IT didn't get it. The company makes untold millions, it can afford a few Dell's.

    Very heirarchical, down to ensuring people have exactly the right size office according to their title. A "bums on seats" mentality where all people are considered equivalent and disposable, and every job can be moved to India.

    I was fired over health reasons, rather than offered the time off during a hospital stay and recovery. The day before bonuses were due to pay out.

    Advice to Management

    Start treating staff like people and not resources.


  3. Helpful (8)

    Culture of Distrust

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at SolarWinds (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Covered parking, nice view, handy stairs.

    Cons

    Industrial Revolution management style, seriously abusive micromanagers, deceitful with bonuses, revolving door. Buy a company, change the logo, call it ours. Company recognition is mostly from 2010 and 2011. The pitch video is over two years old. These are a long time ago for the software business.

    Advice to Management

    There is no upper management left to advise. Jobs posted include six vice presidential post openings. Also, posting four director openings. Many top people leaving.


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  5. Helpful (9)

    How badly...how DESPERATELY...do you need a job?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boulder, CO
    Former Employee - Anonymous Employee in Boulder, CO

    I worked at SolarWinds full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Neat products
    Boatloads of starchy snacks and free lunches.

    Cons

    Do you want to be micro-managed to the NTH degree by the worst sales management team in all of history? By all means, go to work for SolarWinds.
    Do you want to be the hapless victim of blatant favoritism and pipeline manipulation? By all means, go to work for SolarWinds.
    Do you want to sell enterprise software like a used car salesman? Forced to lie to your customers in order to get the sale at all costs? By all means, go to work for SolarWinds.
    Do you want to hate your job with a missionary zeal? Leaving work every day wanting to slit your wrists? By all means, go to work for SolarWInds.

    Advice to Management

    Attention Upper Management: Take your attrition rate SERIOUSLY--and MAKE CHANGES.


  6. Helpful (5)

    No Fun No Money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at SolarWinds full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Solarwinds has a great facility in a very accessible location

    Cons

    The culture is poor and model doesn't support career growth. The top 10% of reps make all the money and everyone else is lucky to survive.

    Advice to Management

    Need less chiefs and less micro managing. Literally have three bosses telling you the same thing daily. Those bosses also have three bosses telling them the same things daily.


  7. Helpful (7)

    An auto-dialer could do the sales role....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative

    I have been working at SolarWinds full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Money can be decent
    Nice new building
    Free lunch twice a week

    Cons

    Mindless sales role, where any type of independent thoughts or strategies outside of the company 'sales model' is not only discouraged but actively punished by drone-like middle management.

    Absolutely NO ROOM for any type of growth or career development. Just pick up the phone, dial and smile... but you can't smile, when all you do all day is jam 50% discounts down customers throats and push them to purchase sooner than later. After reading this last sentence you're probably smart enough to realize that jamming a 50% discount down their throat to make them purchase would quickly lose its effect after multiple attempts... and it does... the only thing the useless 'discount for timeframe' model does do well is devalue the product and also turn the customer off ever buying again... and if they do buy, the buy it whenever they want and demand the discount you have offered them for 15 weeks in a row inline with whatever BS story that can be made up to make 'this' discount sound credible.

    Management in large are a bunch of entitled 'pre IPOrs' who think they are wayyyyyyyyyyy better than they actually are.... a general feel of 'my way is always right, I cannot ever be wrong, none of you will ever sell as well as I did when I was a rep' from management is ever present and constantly vocalized in meetings.

    Micromanagement is ridiculous.... Done 150% this quarter? If you haven't made 50 calls on the day that isn't going to matter... you'll be micromanaged over anything the very binary management can come up with to maintain a sense of superiority that they in truth do not actually have - and know it deep down.

    Employee quality - there are some smart people here. But over the last year or two, the quality of hires has dropped dramatically... No degree? Felony? FELONIES? Worked as a server before this job and don't know what a computer is? No worries... come on in... no skill required here... just drink the kool aid, dial and tolerate the management abuse.

    Employee abuse - bad month? Expect to get abused... but not just by your immediate manager - by the directors, the VPs and even the CEO as he strides around the floor yelling, yes YELLING "Sell more!! Sell something!!!" to anyone within earshot... in short, it really blows.

    No loyalty or sense of job security...

    Advice to Management

    They would never take advice and when given it is never listened to, as they have a sense of self-importance that is difficult to imagine for most.


  8. Helpful (11)

    Good front

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Austin, TX
    Current Employee - Inside Sales Representative in Austin, TX

    I have been working at SolarWinds full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Coworkers are amazing. Very smart, attentive and friendly. The building and facilities look very professional and modern.

    Cons

    The bright colors, big smiles, snacks, lunches and cheerleading can blind you. The lead flow is inconsistent and many times ends up being home users that aren't sure what they've signed up for, resulting in low conversion rates. The handful of qualified leads that management does get are not distributed evenly or in any fair manner. They offer you free snacks and food but then joke that you can only partake if you've sold something that day.. They're kidding. Aren't they? It's hard to tell because this company and your career here is solely based upon perception. Drink the kool aid, repeat the kool aid and look happy doing it. There is no transparency or working together as a group here - The goals are set, and when you don't hit them or do hit them - they're changed again so quickly you forgot what the initial goal was.

    Advice to Management

    They will not take advice.


  9. Helpful (13)

    High Pressure Sales Environment - High Stress - Huge Micro Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at SolarWinds

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice office space, Lunches and snacks. Current technology and tools.

    Cons

    Management does not care about the long term retention of employees or their clients. They only care about making the immediate sale. You are only as valuable as your next sale. Lead distribution is not provided equally to all team members. There are individuals that get all the house deals and qualified leads. Management will steal your accounts and hand them off to their favorite employees if they think you are taking too long to close the sale, regardless of the client's documented timeline. The lead quality is terrible.

    Advice to Management

    Solarwinds provides all the leads for their inside sales force. Quota attainment is near impossible when 90% of all leads are garbage. Stop playing favorites with 2 or 3 of your employees by cherry picking leads and spoon feeding opportunities. We are all there to give 100% but you constantly crush employee morale with your unfair practices.
    ***Beware*** There are clearly favorable reviews written by corporate promoting Solarwinds as a 5 star place to work (March 13, 2015, Aug 15, 2014, June 9, 2014).


  10. Helpful (13)

    The inmates have taken over the asylum...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SolarWinds full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You do not have to work outside, there is covered parking, there is electricity and air conditioning along with running water.

    Cons

    This is without doubt the worst run company I have ever worked for or with. Their senior management has only limited intellectual capacity which nicely aligns with the quality of their product. The rank and file engineers and sales folks are decent enough people, but 1st line managers and above are the very worst examples of their rank with promotions seemingly based on your level of displayed incompetence - this upward cascade of mediocrity reaches its crescendo in the C-Level suites. Their executive team gives new meaning to buffoonery with their endless supply of platitudes and open disdain for the employees.

    Advice to Management

    There is no advice that can be given because they accept none - they view themselves as omniscient and infallible.


  11. Helpful (12)

    A company that does not care about their employees...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Representative in Boulder, CO
    Current Employee - Inside Sales Representative in Boulder, CO

    I have been working at SolarWinds full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, 401k match, office location

    Cons

    Where to begin...

    The blatent favoritism that management shows to a select group of reps is an absolute joke. Certain reps in the Boulder office continue to get leads/opportunities passed to them, while everyone else is left to garbage. Lead volume/quality is not close to what it needs to be in order to hit your number. Micro management is at an all time high, and the incredible amount of malicious emails from management does nothing but ridicule and degrade employees. Management will ride you from 7am to 530pm...

    No work life balance at all, they will transfer leads and opps from your name while you're on vacation...

    Advice to Management

    Treat your sales team like adults (you shouldn't have to worry about leaving for lunch as a 31 year old).



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