SolarWinds Reviews

Updated July 18, 2014
Updated July 18, 2014
103 Reviews
3.6
103 Reviews
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SolarWinds President, CEO, and Director Kevin B. Thompson
Kevin B. Thompson
72 Ratings

Review Highlights

Pros
  • Free Lunch twice a week, great benefits (in 22 reviews)

  • Gym, Free lunch twice a week, a job in a tough economy - Looks good on resume (in 17 reviews)


Cons
  • There is no semblance of work/life balance, especially outside of the VP level (in 8 reviews)

  • Thrown in to the job, no training, no help when you are on the phone with customer (in 9 reviews)

More Highlights

28 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Ok company for people with little to no sales experience who are looking for an entry into sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Sales
    Former Employee - Anonymous Sales

    I worked at SolarWinds full-time for more than a year

    Pros

    There is room for growth and there are lots of leadership opportunities. This being said, the types of leadership opportunities offered are not for everyone. They provide lunches and snacks but this is done only to keep people in the office for more hours.

    Cons

    Having been in management, I can say that this is a company of extreme micromanagement and if you are on the sales side you will not be allowed to provide your reps with any autonomy. From the time they get into the office in the morning, to the number of dials made, you will be watching their every move. Management emails reps accounts and pushes incredibly hard to get deals in on a daily, weekly and monthly basis. Customer relationships are less important than turning in deals and I was told multiple times, 'a dollar day is worth more than 2 tomorrow'. This is difficult if you are a sales person who sells based on relationships and quality of product.

    There is also very little to be said for work/life balance. If you are a seasoned salesperson who is used to being able to sneak out of the office for doctor's appointments etc. and work from home when needed, that sort of culture does not exist at Solarwinds. Sales can be a rewarding and flexible career and that is not true of this company. Every female rep I spoke to said that she would have to quit once children came along because there is really no flexibility. If you want to work from home for half a day and go to a doctor's appointment, you need to take the day off. Vacation time is limited as well and if you are someone who likes to spend Christmas/New Year's with your family, you will have a hard time doing that here. The end of month, end of quarter, end of year push means extremely long hours even if you are over your number.

    Advice to ManagementAdvice

    Grant your tenured reps autonomy. Allow them to utilize their customer relationships to close business and realize that this might take longer than the 'Solarwinds model' desires. Since leaving I've had multiple customers call me to tell me what a terrible experience they've had with the sales pressure they've experienced. These customers will eventually leave unless you take care of them. At some point, some startup will come along and will have an easy time bringing your unhappy customers over if they can provide a similar product with better service.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer  in  Austin, TX
    Former Employee - Engineer in Austin, TX

    I worked at SolarWinds full-time for more than a year

    Pros

    Stock options and benefits
    Free lunch twice a week

    Cons

    Easy to get stuck in a position and not be able to move up
    Overly metric driven

    Advice to ManagementAdvice

    Spend more time on the person and less on the numbers

    Doesn't Recommend
  3. 4 people found this helpful  

    A successful company that could be rewarding or dissatisfying depending on your expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager
    Former Employee - Product Manager

    I worked at SolarWinds full-time for more than 3 years

    Pros

    Lots of churn, an employee I know left almost every 2 weeks since I joined
    Growing revenue and customer base
    Standard benefits such as health insurance and 401K matching
    Solid business model that just works
    Every second spent is contributing to the bottom line, low wastage
    Job pay is well above industry average
    Very predictable work day and consistent execution
    No work on weekends
    Dependable internal tools and processes to allow for flawless execution

    Cons

    Limited learning opportunity
    Promotion opportunities no longer like a startup
    Low vacation considering no sick leave
    Employees are overpaid but also overworked
    Time off during work day is frowned upon, officially clocked
    Lack of role models or strategic leaders
    No leeway for failure or risk taking
    Motivates employees with one thing - money
    Low recognition for overtime and above and beyond effort
    All decisions are driven top down, low empowerment
    Extremely sales driven and coin operated strategy
    Lack of innovation, purely inorganic growth
    Employees follow process throughout, drone style
    In decision making, employees are treated purely as resources, not people
    No team building, team offsite, team meetings, courses, get work done and leave

    Advice to ManagementAdvice

    CEO is emphatic that following are essential characteristics of working at SolarWinds and will never change - 1) the work culture is taxing 2) forget family when you step into work until end of workday, even if it is 2 days to Christmas 3) reins will be tightly held from up top 4) Quit if this is not for you. While the honesty is much appreciated, as you grow the company expect some diversity in operational and strategic thinking. Agreed that this has worked so far and you feel the need to hold the reins tight to continue success and reward shareholders. But it should be okay to loosen reins in some places and trust employees to think for the company. Also consider that inorganic growth is a very hard game to play, by empowering employees and loosening process/control more, you might be surprised with the results. This might in fact become necessary for next level of growth and might be too little too late. Vacation needs to be increased by 25% and managers need to be empowered to lead their team and work priorities without being goaded by CEO. Having paid for a desk is not reason enough for employees to not be allowed to work remote as needed and appropriate. Management also need to learn to listen to employee concerns and act on it as opposed to saying "that's how it works". Interviews should include in large component, communication on how company functions, the rigidity and what daily activities constitute to filter in good fit only.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Generally unsatisfying employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Austin, TX
    Former Employee - Software Engineer in Austin, TX

    I worked at SolarWinds full-time for more than a year

    Pros

    Reasonably smart people, interesting products. The company has found a niche that it serves well and is generally good at executing a plan to serve that niche.

    Cons

    * Management team manages by intimidation. I witnessed (and in a few cases experienced) extremely unprofessional behavior by senior execs that was meant to make the victim certain that management is in charge.
    * Engineering employees' jobs are always at risk. Much of the front line coding is done offshore.

    Advice to ManagementAdvice

    Lighten up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    Growing but short sighted mid size company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SolarWinds full-time

    Pros

    Free lunch twice
    Growing company
    Sales makes money. Is the lifeblood.
    Driven CEO
    Good pay

    Cons

    No training
    No role models
    Transaction sales
    Low vacation
    no fun stuffy attitude to work
    no innovation or R&D
    low work life balance
    low encouragement for work done
    low tolerance for failure

    Advice to ManagementAdvice

    Approach to success needs to be long term
    Increase vacation
    More work life balance

    Listen to other glassdoor reviews....bang on!

    Such as -

    Stop acquiring companies if you're not going to take the time to learn their functions, number one complaint is "when this company was run by _______ it was great, since you all took over it has been (negative)."

    As we grow it's going to be difficult to keep the magic that makes us good. I hope you are focusing on that and also on the "penny wise and pound foolish" thing. That approach doesn't scale at some point, and to me, we are at that point.

    And give your employees time to reset - more vacation days and PTO would be helpful.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    Perfect if you don't want much from a sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Austin, TX
    Former Employee - Inside Sales Representative in Austin, TX

    I worked at SolarWinds full-time for more than a year

    Pros

    Great benefits. Good job for someone with 2-3 sales experience who wants to make $60k. Not bad for a 24-25 year old. Easy transactional sale. Just do the same thing every day and you can make money.
    Buddy up to the managers/directors and just "follow the model." Not much to think about, really.

    Cons

    No training.
    No management.
    Won't learn a new skill-set to progress your career.
    Very, very difficult to make $100k

    Advice to ManagementAdvice

    Train and/or replace your entire management team.
    Remove the redundant layers of AE, manager, director, Sr. director, VP, SVP, EVP, etc.
    Don't be afraid of bringing in outside talent to upgrade the sales force.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    the only thing great about this job is the commission check if you get lucky enough to score the right territory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SolarWinds

    Pros

    commision check
    free lunch twice weekly

    Cons

    politics
    management harassment
    no training
    terrible leadership

    Doesn't Recommend
    Disapproves of CEO
  9. 3 people found this helpful  

    High pressure sales to IT professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at SolarWinds full-time for more than a year

    Pros

    Free lunch twice a week

    Cons

    Work/life balance not a consideration

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    A soul-sucking environment run by executives with Megalomania

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Marketing  in  Austin, TX
    Former Employee - Online Marketing in Austin, TX

    I worked at SolarWinds full-time for less than a year

    Pros

    They're very nice during the hiring process. Some of the Sales team are great at what they do, very cool market-leading products!

    Cons

    A complete lack of true accountability exists in upper management & they could care less about their people especially those in marketing.

    Advice to ManagementAdvice

    Fire yourself. That's the only way you will save your horrible reputation in the market place. The word is out. SolarWinds is career step to nowhere for anyone in Marketing.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 7 people found this helpful  

    Employees are just a means to an end

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Austin, TX
    Former Employee - Senior Marketing Manager in Austin, TX

    I worked at SolarWinds full-time for more than 5 years

    Pros

    Benefits are decent
    Pay is okay (but not as good as the margins would indicate)
    Free lunch twice per week

    Cons

    Politics have taken over.
    Innovation has come and gone.
    Employee feedback might as well be a punchline to a bad joke.

    Advice to ManagementAdvice

    Pull your head out. Your ego has taken over what was once a successful collaboration of cross-functional teams.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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