Southwest Airlines
4.2 of 5 418 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Reviews

Updated Jun 29, 2014
All Employees Current Employees Only

4.2 418 reviews

                             

91% Approve of the CEO

Southwest Airlines Chairman, President & CEO Gary C. Kelly

Gary C. Kelly

(363 ratings)

86% of employees recommend this company to a friend
290 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Southwest Airlines is a job where on every Friday you can't wait to go back on Monday.

    Customer Service Agent (Current Employee)
    San Antonio, TX

    ProsVery very flexible and the leadership is truly awesome. Working for Southwest has truly been a wonderful experience. This is a company that really takes care of it's employees. The benefits you and your family receive are second to none. Southwest Airlines is a company where you are truly compensated for you hard work.

    ConsThe Pros at this company will always out weigh the cons.

    Advice to Senior ManagementWhen you take care of your employee, your employees will always take care of you.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The job is what you make of it and the opportunities are endless!

    Manager (Current Employee)
    Dallas, TX

    ProsIf you get burned out with the current job you can always change jobs and stay with the same Company!

    ConsHappiness is a choice and some people are not happy.

    Advice to Senior ManagementThank you for trying so hard to make Southwest stay successful.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The best to place to work!

    Director (Current Employee)
    Dallas, TX

    ProsGreat people and benefits. 9.3% 401K match, 6.2% profit sharing contribution in 2013, minimal co-pay on health insurance, and attendance rewards program. Anyone who has worked somewhere else and come to SWA understands the stark difference, and so often I see people leave for "greener grass" only to beg us to take them back.

    ConsI haven't found any cons to working for SWA. Perhaps because the planes are often full of customers it's a little difficult to fly for free. How can you complain with industry leading pay and 42 consecutive years of profits!

    Advice to Senior ManagementThank you for setting me up for a great retirement! This is the best company ever

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great atmosphere and culture!

    Anonymous Employee (Current Employee)

    ProsYou really feel valued as an intern, no fetching coffee or making copies! You're doing work in your field with others who really love what they do. The internship program is great, the pay is awesome, the deck parties are fun, and the flight benefits make for a semester unlike any other. Treat this program like a job interview and you're on the right track.

    ConsWhile jobs do open and a lot of interns are hired, some departments are tougher to get into than others. Flying around every weekend means it can be hard to meet other interns. There aren't enough intern events hosted by SWA.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Culture, Constant ReOrg Churn

    Manager (Current Employee)
    Dallas, TX

    ProsCulture, genuine caring for teams, culture center with free coffee, opportunities for volunteerism.

    ConsConstant growth, merging, re-organizations, too few resources, too many disparate systems. Sometimes the culture can be "forced" and when stress is high and you're behind on deadlines, it's hard to take a day off to go play games.

    Advice to Senior ManagementStop reorganizing and land somewhere. Resource issues need to be addressed. Work-life balance is very much out of balance. Consider some more current trends in benefits (unlimited PTO) and modern review policies (no numbers). Might want to consider not evaluating people on their "cultural" activities when they're basically working 24/7. Not cool.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Descending....

    Flight Attendant (Current Employee)
    Dallas, TX

    ProsGood pay and benefits....flexible schedule.

    ConsManagement has become a huge disappointment!! It was better 10 years ago, but things have gotten worse over the years. You have to constantly watch your back, and feel like you're out flying on your own. If you need help or advice you don't have the help of supervisors to back you up. Usually because they don't have the knowledge (most never being flight attendants before) , or the caring heart to reach out and be there for you when you really need them. Southwest used to be the LUV Airline....I don't find that to be true anymore. So many angry, upset work groups, and it's only getting worse. Very sad to see what SW has become in just the short time I've been here.

    Advice to Senior ManagementBring Herb and Colleen back!!! Start caring about your employees again, and remember that we're a family and it starts from within....keep your foundation strong or its all going to crumble.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Amazing! Everyone is so great!

    Anonymous Employee (Current Employee)

    ProsDefinitely room to grow! everyone is so great. It really is like a big fun family! Also the benefits are awesome. Free flying is fantastic and it gives you opportunity to travel

    Conswhen youre new the left over hours kind of suck but it gets better! other than that theres nothing I hate!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fun so far

    Operations Agent (Current Employee)
    Oklahoma City, OK

    ProsGood atmosphere . lots of different things to keep you busy. Flexible management (sometimes). Work actually fun.

    ConsWork Schedule (based on seniority), stressed time constraints daily work tasks.

    Advice to Senior ManagementBe more interactive with your employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Very good experience

    Senior Software Engineer (Current Employee)
    Dallas, TX

    ProsUp-to-date technology, fun culture, good work-life balance.

    ConsNothing worth noting to say here.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Exciting Place to Work

    Anonymous Employee (Current Employee)

    ProsChallenging and meaningful work. Friendly coworkers. Fun work environment

    ConsPeople don't leave the company very often so advancement can be tough

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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