Southwest Airlines

  www.southwest.com
  www.southwest.com

Southwest Airlines Reviews

Updated December 19, 2014
Updated December 19, 2014
504 Reviews
4.1
504 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
417 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    just like any other airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in San Francisco, CA
    Former Employee - CSA in San Francisco, CA

    I worked at Southwest Airlines

    Pros

    -comfy uniform
    -no constant supervision from management

    Cons

    -long hour(too much mandatory overtime sometimes very much sleep deprived)
    -routemap pretty much only in North America so not much use of flight benefit if you want to go overseas
    -favoritism for certain agents
    -have to pay for parking
    -no free insurance
    -like to brainwash people thinking its a great company to work for

    Advice to ManagementAdvice

    stop all the koolaid about how great the company is is just like any other US carriers

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Horrible experience lots of discrimination at the Phoenix station !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Phoenix, AZ
    Former Employee - Ramp Agent in Phoenix, AZ

    I worked at Southwest Airlines part-time (less than an year)

    Pros

    Travel privileges from day one

    Cons

    They barely hire. But when they do they will bring you on and treat you like a number and replace you. A lot of discrimination and favoritism. They hired me and fired me in the same week and then asked me to write a resignation letter saying I quit? Fishy company ...

    Advice to ManagementAdvice

    Treat your new hires better . Give them a chance you are investing time & money into them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    former airtran emplooyee joined the ranks as a former southwest employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines (more than 5 years)

    Pros

    flight and health benefits and cukture

    Cons

    terrible for airtran HDQ transplants

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Great pay, terrible everything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines full-time (more than an year)

    Pros

    Pay (it's higher here than anywhere I've seen)

    Cons

    Where to begin?
    -Half of those employed have been there 7-20 years, the other half is brand new. The ones that have been there a long time are quite set in their inefficient, detrimental-to-the-company-and-coworkers ways. The brand new (2 or less years) employees are so frustrated with this place that they often leave with or without another job lined up.
    -Department is flat. Over 50 people report to the same supervisor. Very little feedback or direction from management. And when they need something, you have to drop everything you're doing, regardless of what it is, to provide them with information. Likely information you'd normally need time to research to give an accurate answer.
    -Time-On policy is supposed to allow you to work 44 hours one week and 36 the next so you can get a Friday off. If you're sick or take a vacation day, you cannot take this Friday off, regardless of the fact that, that sick day or vacation day was worth 8-9 hours of work.
    -Very disgruntled and/or comfortable employees throughout. Seem to feel like it's okay to speak to coworkers as if they're unintelligent or crazy for wanting to do "best practice." I was actually told to tell the customer (nearly all our customers are fellow non technical employees) "too bad" (but in less pc terms) that they didn't have access to an application that was business related. They were unwilling to determine a company approved application to serve that business related function. Smiles, laughter, and "too bad" was the response. It makes me ashamed to work here.
    -You're essentially on call 24/7. Most production work is done 1-4 a.m. on Saturdays. No cell phone stipend. Only contractors get overtime and it is straight time.
    -Speaking with superiors about work overload resulted in unhelpful and unsympathetic words and no action
    I could go on for days.

    Advice to ManagementAdvice

    Speak to your employees. LISTEN to them. People keep leaving because the incredible pay doesn't outweigh being angry, sad, or offended 100% of the time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    loved company, hated department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Attendance & Leave
    Former Employee - Attendance & Leave

    I worked at Southwest Airlines full-time

    Pros

    The best thing is Free flights

    Cons

    the worst thing is terrible work/life balance

    Advice to ManagementAdvice

    Don't be so intimadated

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Management in Burbank discriminates based on race and sexual orientation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Burbank, CA
    Former Employee - Customer Service Agent in Burbank, CA

    I worked at Southwest Airlines full-time (more than 10 years)

    Pros

    Great health benefits, decent pay and there is the ability to trade shifts pretty easily.

    Cons

    If you are a minority and/or gay, the Burbank station manager and sups have your back because they are in your clique. Otherwise beware, you will be held to higher standards and disciplined way more than the clique.

    Advice to ManagementAdvice

    Stop being paralyzed by political correctness and participating in the rampant reverse discrimination environment that has been going on for the last 10 years in Burbank.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Southwest says one thing and does something else. One Luv is a crock.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Crew Tracker in Atlanta, GA
    Former Employee - Crew Tracker in Atlanta, GA

    I worked at Southwest Airlines full-time (more than 5 years)

    Pros

    Flight benefits and the pay.

    Cons

    If you aren't liked by the management you will not succeed.

    Advice to ManagementAdvice

    Don't just take the gates in Atlanta and throw away the people that got you there.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Terrible Hobby airport

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Houston, TX
    Former Employee - Ramp Agent in Houston, TX

    I worked at Southwest Airlines part-time (less than an year)

    Pros

    Health Insurance and free flight benefits

    Cons

    If you take up for yourself against a union worker while your still on probation, the entire Ramp Agent Supervisors will make sure you get fired without discussing anything with you. I should know they did it to me.

    Advice to ManagementAdvice

    Get a clue. TALK to new hires, don't just take FRANKS word for everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Not all it's cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Agent in Minneapolis, MN
    Former Employee - Ramp Agent in Minneapolis, MN

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    Flight benefits
    Health insurance
    Being outdoors
    You can work as much as you want to(OT, shift pick-ups)
    Regular incremental hourly wages

    Cons

    Very political
    There are some very lazy workers
    Leadership seems disillusioned and aloof

    Advice to ManagementAdvice

    Find a different line of work? There are some hard workind, dedicated people who try to make things better for everone. With the kind of bait-n-switch politics and the other BS managerial tactics that have to be dealt with, it makes things impossible to deal with and very uninviting.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Technology department is extremely unorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Dallas, TX
    Current Employee - Business Analyst in Dallas, TX

    I have been working at Southwest Airlines as a contractor

    Pros

    It sounds impressive
    Listed as one of the top companies in Dallas
    Met a few nice people

    Cons

    Technology is unorganized, does not share vision except with "the chosen few"
    Lets professional services companies run the show without concern or regard for their own employees
    Very strict with telecommuting policy and hours in office each day and each week
    No regard to work-life balance
    Does not assume employees are adults and can be treated as such
    Leaders are not trustworthy

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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