Southwest Airlines
4.2 of 5 418 reviews
www.southwest.com Dallas, TX 5000+ Employees

Southwest Airlines Reviews

Updated Jun 19, 2014
All Employees Current Employees Only

4.2 418 reviews

                             

91% Approve of the CEO

Southwest Airlines Chairman, President & CEO Gary C. Kelly

Gary C. Kelly

(363 ratings)

86% of employees recommend this company to a friend
55 Employee Reviews Back to all reviews
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    Great Culture, Constant ReOrg Churn

    Manager (Current Employee)
    Dallas, TX

    ProsCulture, genuine caring for teams, culture center with free coffee, opportunities for volunteerism.

    ConsConstant growth, merging, re-organizations, too few resources, too many disparate systems. Sometimes the culture can be "forced" and when stress is high and you're behind on deadlines, it's hard to take a day off to go play games.

    Advice to Senior ManagementStop reorganizing and land somewhere. Resource issues need to be addressed. Work-life balance is very much out of balance. Consider some more current trends in benefits (unlimited PTO) and modern review policies (no numbers). Might want to consider not evaluating people on their "cultural" activities when they're basically working 24/7. Not cool.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Descending....

    Flight Attendant (Current Employee)
    Dallas, TX

    ProsGood pay and benefits....flexible schedule.

    ConsManagement has become a huge disappointment!! It was better 10 years ago, but things have gotten worse over the years. You have to constantly watch your back, and feel like you're out flying on your own. If you need help or advice you don't have the help of supervisors to back you up. Usually because they don't have the knowledge (most never being flight attendants before) , or the caring heart to reach out and be there for you when you really need them. Southwest used to be the LUV Airline....I don't find that to be true anymore. So many angry, upset work groups, and it's only getting worse. Very sad to see what SW has become in just the short time I've been here.

    Advice to Senior ManagementBring Herb and Colleen back!!! Start caring about your employees again, and remember that we're a family and it starts from within....keep your foundation strong or its all going to crumble.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Good, but needs improvement

    CSA (Current Employee)

    ProsI LOVE the people we come into contact every day with and love being part of a wonderful airline, the top in the industry! The flight benefits are the best too.

    ConsAs employee friendly as SWA says they are, their 6 month probationary period has no wiggle room, unless you are friends with management. They don't care if a new employee is in a car accident, spouse has a heart attack, child in the hospital, if you aren't at work or late it is counted against you and you can lose your job no matter how great of an employee you were. We saw this happen at our station a couple of years ago. Very sad.

    Advice to Senior ManagementWork-life balance should be a higher priority. People shouldn't be in a true emergency and have to be worried about losing their job or having points against them.

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    Great people on the business side but IT is very "average"

    Systems Engineer (Former Employee)
    Dallas, TX

    Prosgreat business and leadership from Gary Kelly and the business people of SWA. They really do walk the walk. The people working at the airports, flight and maintenance are TOP notch and will go out of their way to make SWA successful every time!

    ConsUnfortunately once you transition to IT..the culture ends and your dealing with all the same issues as any IT service company. Nothing "special" and little to no opportunity to grow outside your job title.

    Advice to Senior Managementend the legacy approach to management of you people and technology. Some of this is underway with the new CIO..so there is hope!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Great benefits; Culture is trending downhill

    Accountant (Current Employee)
    Dallas, TX

    ProsBenefits, 9% 401K match, Profitsharing, I have a good work-life balance.

    ConsWorked my butt off when I started here for the first 4 years; didn't receive any promotion or ingrade. Really horrible to see everyone else get promoted just for doing their job when I was going above and beyond. The culture is changing; they are hiring more people for "smarts". These newbies don't appreciate what culture means to SWA. Also, leadership isn't diversified; lots of caucasians up at the top (men and women). People don't even say hi to you in the hallways anymore...just unfriendly.

    Advice to Senior ManagementPlease recognize your hardest workers before you lose them to other companies. You are becoming a "legacy" and this is not good. You are losing what defined Southwest when it started.

    Yes, I would recommend this company to a friend

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    Just OK

    Anonymous Employee (Current Employee)

    ProsStrong Union, Good benefits, flight and travel benefits, good insurance, generous 401K match, profit sharing, fun company events

    Conspay could be better, mandatory overtime sometimes messes up plans, union contract already expired without a new contract in place, sometimes hard to use flight benefits because of full flights

    Yes, I would recommend this company to a friend

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    Not enough pay for the stress.

    Customer Service Agent (Former Employee)
    Las Vegas, NV

    ProsCulture, flight benefits, and sense of community

    ConsOver worked and under payed, threats from passengers, pressure to perform while pushing for upgrades, low morale

    Advice to Senior ManagementCelebrate hard work and avoid negative criticism, rotate positions to maintain skill levels, provide enough employees to cover the duties required to be performed.

    Yes, I would recommend this company to a friend

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    The people were very nice and helpful in classroom training

    Anonymous Employee (Current Employee)

    Prosthe travel benefits are great, so I heard.I wasnt there long enough to use them. The so called family atmosphere I did not experience either because I didnt even finish training

    ConsIf you are middle aged and older and dont have great upper body strength and stamina dont even attempt this job. You will be wasting your time and theirs. The hardest part was working in the cargo hold trying to stack very heavy luggage the right way.I didnt last a week in field training and I do a lot of bike riding etc.This is definitly the under forty crowds cup of tea.Do some serious weight training and cardio for about three months before attempting.

    Advice to Senior ManagementShow a training film before training phase showing people exactly what they are getting themselves into as a ramper, no sugarcoating

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    OK... Heading down.

    Customer Service Agent (Former Employee)
    Houston, TX

    ProsThe travel benefits are great. Not only do you and your family fly for free on SWA, you also get many other discounted travel options including free or very discounted flights on other airlines. The culture at SWA is the best among airlines, though this is starting to fade. Health benefits are great, and they offer a company match 401K, stock discounts, and profit sharing.

    ConsThe odd hours were unbearable. Be prepared to work at any hour of the day, and any day of the year including weekends and holidays. The odd hours were not confined to bad weather situations either. There was always a customer service agent at work from the hours of 4am-1am each day, these were simply normal hours. Mandatory overtime is rampant, especially during busy times, which often means working 12 hour days instead of just 8, and often having to work on you days off. Aside from the hours, the whole nature of the job is often a negative experience. You are the person who directly needs to handle people who are upset about missed flights, or missing bags. Rarely is an encounter like this a pleasant one. Career advancement is limited in satellite cities.

    Advice to Senior ManagementPlease make a stronger effort to keep the culture alive. For agents the pay is too low for the hours and issues we deal with. Please staff properly instead of forcing overtime on the most junior employees constantly.

    No, I would not recommend this company to a friend

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    Spinning my wheels

    Attendance and Leave (Current Employee)
    Dallas, TX

    ProsExciting office space, overall happy employees, and a lot of fun resources and activities outside your normal job duties.

    ConsWithin an entry level department it is hard to transfer, as they want to keep overqualified employees at a lower level. I have been trying for over a year to transfer out of my current position and the positions are promoted from within that department. The recruiting is lacking in effort and is very hard to get in touch with. It has been very discouraging and frustrating to work for such a "great" company and to have my spirit squelched by nonsense. My current department takes years if any at all to be promoted.

    Advice to Senior ManagementAppreciate your lower level employees, promote your entry level employees faster.

    – I'm optimistic about the outlook for this company

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