Southwest Airlines

www.southwest.com
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Southwest Airlines Reviews

Updated February 11, 2015
Updated February 11, 2015
70 Reviews
3.0
70 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Southwest Airlines Chairman, President & CEO Gary C. Kelly
Gary C. Kelly
70 Ratings

Review Highlights

Pros
  • Good health benefits, great 401k matching, good flight benefits if you can use them (in 48 reviews)

  • Lots of opportunity to advance, great benefits, generally nice friendly employees (in 44 reviews)


Cons
  • Newbies get worked hard, put on gates with the undesirables and the mandatory overtime was awful (in 23 reviews)

  • the worst thing is terrible work/life balance (in 8 reviews)

More Highlights

70 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Good benefits and good people

    Cons

    If you aren't in a union or in an ops department, the pay is 20% below market pay.

    Advice to ManagementAdvice

    Slow the stock repurchases and invest in your people and technology.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    4 years as a customer service agent. This is The most stressful customer service job EVER.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Detroit, MI
    Former Employee - Customer Service Agent in Detroit, MI

    I worked at Southwest Airlines full-time (more than 3 years)

    Pros

    Great pay and benefits. And there is never a dull moment.

    Cons

    You will be overworked. Stressed out daily. They think you are a machine.

    Advice to ManagementAdvice

    Focus on customer service rather than sucking up to customers. Just do what's right!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSA
    Current Employee - CSA

    I have been working at Southwest Airlines

    Pros

    Hours, flight be nights
    Coworkers
    Flexilbilty
    Give away or pick up shifts whenever you want
    Work as many hours as you want a day with no cap

    Cons

    Mandatory ot
    Managment was under too much pressure
    Constant pressure
    No down time
    Easy to burn out
    Bad start times
    Holidays are not off

    Advice to ManagementAdvice

    Be more living

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    I enjoy the Company but not the politics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ground Operations
    Current Employee - Ground Operations

    I have been working at Southwest Airlines full-time (more than 8 years)

    Pros

    The benefits are absolutely amazing!

    Cons

    The way the frontline Employees treat each other is horrible.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Southwest Airlines

    Pros

    Free flights, great 401k and profit sharing, and good medical benefits, flexibility

    Cons

    Working in customer service is not the best job in the world. This job is very monotonous and unchallenging. If you don't use your flight benefits then there is no point to work for an airline. You are worked to the bone.

    No opinion of CEO
  7.  

    Ok, no growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Agent
    Former Employee - Operations Agent

    I worked at Southwest Airlines part-time (more than a year)

    Pros

    Everyone seemed to always be in a happy mood. If you really need a job go for it; not really for people looking for an actual career.

    Cons

    Needs more growth opportunities. Not for career-minded people.

    Recommends
    No opinion of CEO
  8. 3 people found this helpful  

    Needs to get prepared for diversity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    A lot of emphasis on culture, work hard & play hard

    Cons

    Too lean and overworked. Not equipped to train leaders who come from outside the company. A fraternity type of culture and makes it harder to break the barrier. Workforce is not diverse except for a lot of contractors from India. Myopic of specific style of leadership.

    Advice to ManagementAdvice

    Don't associate your success to driving & pushing your team to edge and compensating with only a few beers on the company's tab.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Southwest Airlines

    Pros

    set your own schedule... unless needs of the company are greater... seniority doesn't matter

    Cons

    not commuter friendly... not case by case but grouped under one rule. treats pilots different than other employees

    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    It's not the same LUV based airline it was 10 years ago...not for customers or for employees..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Salt Lake City, UT
    Current Employee - Customer Service Agent in Salt Lake City, UT

    I have been working at Southwest Airlines part-time (more than 8 years)

    Pros

    Excellent Benefits, great people to work with..that's all great

    Cons

    Southwest performance has declined dramatically over the last few years and the customers are noticing it and don't like the idea of becoming like the "other airlines"

    Advice to ManagementAdvice

    Go back to being people oriented and not number oriented...Really Care!

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great for union workers

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Coordinator in Dallas, TX
    Current Employee - Coordinator in Dallas, TX

    I have been working at Southwest Airlines full-time (more than 3 years)

    Pros

    If you are not in the union it is not such a great place to work.

    Cons

    Great for the Unions - The other folks just get messed around.

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