Spirit Airlines

  www.spiritair.com
  www.spiritair.com

Spirit Airlines Reviews

Updated September 3, 2014
Updated September 3, 2014
62 Reviews
2.5
62 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Spirit Airlines President and CEO B. Ben Baldanza
B. Ben Baldanza
43 Ratings

Review Highlights

Pros
  • Flight benefits (though this is basically the same with working for all airlines) (in 9 reviews)

  • Free flights and buddy passes, training takes place in Florida for 2 weeks for free (in 6 reviews)


Cons
  • the worse customer service I've ever seen and the fellow co workers are rude to one another (in 6 reviews)

  • Knowledge silos, low pay, low morale because people feel like higher ups don't care, all of the good people leave soon (in 3 reviews)

More Highlights

20 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Spirit Airlines is the most unprofessional and disorganized company I have ever experienced

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - In Corporate in Miramar, FL
    Current Employee - In Corporate in Miramar, FL

    I have been working at Spirit Airlines full-time (more than an year)

    Pros

    Nothing, if your looking at working with Spirit, turn and run away fast!

    Cons

    Worked at the "corporate" office for over a year and thought it would get better but each day provides unbelievable incompetence of management. I'm still working here but have started looking to get out of this place. An upgrade of the facility will mean nothing given the same managers. It's a shame since I really wanted to stay but they don't rate dead last in the world for a commercial airline for nothing. Employees are actually treated much worst them their customers!

    Advice to ManagementAdvice

    The management of the entire company is so bad I don't no where to start

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    This place blows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in New York, NY
    Current Employee - Customer Service Agent in New York, NY

    I have been working at Spirit Airlines full-time (more than 3 years)

    Pros

    there are no pros working with spirit, they take take take take and never give. The moment you reach max pay, they find a reason to fire you.

    Cons

    you will spend your life getting yelled at by customers and degraded by supervisors. Its a horrible company that does not care about customers or employees

    Advice to ManagementAdvice

    Get a gun and shoot yourselves in the head.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Ramp Service Agent in Fort Lauderdale, FL
    Former Employee - Ramp Service Agent in Fort Lauderdale, FL

    I worked at Spirit Airlines full-time (less than an year)

    Pros

    The only pro to working at Spirit Airlines was the free flights.

    Cons

    - Unprofessional supervisors
    - Low pay for hard work

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Smug arrogant middle managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Miramar, FL
    Former Employee - Anonymous Employee in Miramar, FL

    I worked at Spirit Airlines as a contractor (less than an year)

    Pros

    It's a job for a large airline that is located in south florida

    Cons

    Arrogant and smug management from the top to the middle. They constantly move people around and bully them into making moves they don't want and then try to get them to quit.

    Advice to ManagementAdvice

    Stop haing Jet Blue envy. You nickle and dime your passengers and you refuse to admit it. Your middle managers are overweight and loud obnoxious bastards.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    A former employee..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Supervisor in Fort Lauderdale, FL
    Former Employee - Customer Service Supervisor in Fort Lauderdale, FL

    I worked at Spirit Airlines full-time (more than an year)

    Pros

    An Airline trying to compete with some of the major airlines.

    Cons

    The airline operates very un-professionally....The culture proves that there is no loyalty to their employees. I was employed for over 1 year as a supervisor with 7 other supervisors, and after 1 year I was the last supervisor employed. I even had other employees from other airlines asking me why the turnover rate was so high, and I had no answer.

    Advice to ManagementAdvice

    Stop Laying off quality employees... You can not start a career with a company that does not value their employees...

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    Hell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Fort Lauderdale, FL
    Former Employee - CSA in Fort Lauderdale, FL

    I worked at Spirit Airlines part-time (less than an year)

    Pros

    Flight benefits and that is about it

    Cons

    To many to list unprofessional, no class, low pay

    Advice to ManagementAdvice

    Educate yourself on what good customer service is

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Not very professional .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ticket Agent in Irving, TX
    Former Employee - Ticket Agent in Irving, TX

    I worked at Spirit Airlines part-time (less than an year)

    Pros

    its the was they treat they employee there was not enough communication with employee.

    Cons

    its was not a good experience working for this company.

    Advice to ManagementAdvice

    they could used more training with the management department.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Over worked and Under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Fort Lauderdale, FL
    Former Employee - Customer Service Agent in Fort Lauderdale, FL

    I worked at Spirit Airlines full-time (more than an year)

    Pros

    - flight benefits (if you have the time, or permission to use them) and you fly as standby
    - good temporary job if you are a student... as long as you dont make a career with this company.

    Cons

    - extremely high turnover rate... most employees dont make it past 1 year. they are either dismissed or they get tired of the abuse and resign.

    - basic $9.50/ hr pay for customer service agents in fort lauderdale airport. overtime is not an option... unless they REALLY REALLY REALLY need you... (so forget about spending the holidays with your family at home... Spirit will have you working on holidays at 9.50/ hr).

    - company policies negatively affect both employees and customers... and then you wonder why customer service is horrible in this airline... the employee is not given the option to help the customer.

    - habitual flight delays... its part of the spirit airlines daily routine.

    - managers are not supportive of their agents, someway or another, the agent will always be at fault for a managers mistake.

    -huge lack of communication between management and staff. it makes work harder.

    - it sucks to lie to customers as to why they will not be getting compensation because of their delayed flights... when in reality customers are entitled to them depending on what type of delay it is... they just want to save money.

    Advice to ManagementAdvice

    - check your competitors customer service stats... they may be paying their employees the same hourly pay... but their work environment is phenomenal and consequently rubs off to their loyal costumers. this will also help you reduce your high turn over rates... change has to begin within.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Hard physical job with in-proportional low salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Service Agent in Fort Lauderdale, FL
    Former Employee - Ramp Service Agent in Fort Lauderdale, FL

    I worked at Spirit Airlines part-time (more than an year)

    Pros

    Free flights for yourself and your close family

    Cons

    Demanding job with minimum salary and no way for promotion

    Advice to ManagementAdvice

    Pay at least like your competitors and get smiling employees...

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11.  

    One word. avoid at all costs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Spirit Airlines as a contractor (more than an year)

    Pros

    you get flight benefit but it is on standby only

    Cons

    One of the biggest sweats shops around. The HQ facility is disgusting and too crowded. There arent enough bathroom facilties and that can get quite gross as well. Just stay away from this outfit.

    Advice to ManagementAdvice

    Burn down the HQ office and start over. Stop being so da*n cheap .

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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