Sports Direct

  www.sportsdirect.com
  www.sportsdirect.com
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Sports Direct Reviews

Updated September 19, 2014
Updated September 19, 2014
83 Reviews
2.4
83 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sports Direct CEO David M. Forsey
David M. Forsey
37 Ratings

Review Highlights

Pros
  • Easy work, 15% discount, holiday pay every 3 months (depending on your hours) (in 7 reviews)

  • First job, so allowed me to gain retail experience (in 3 reviews)


Cons
  • zero hour contracts make it a pressured environment (in 13 reviews)

  • 72 ph if you're under 18 (minimum wage) (in 5 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    NOT BAD BUT I LOVE MY NEW JOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Assistant  in  London, England (UK)
    Current Employee - Casual Sales Assistant in London, England (UK)

    I have been working at Sports Direct full-time for more than a year

    Pros

    Fun customers, lots to do, you not allowed to be seen standing around so you always keep busy , pays not bad, worked with a few good people, deliveries and stock take were always fun

    Cons

    Time limits are not enough so you feel like its impossible, BFL sales are hard work but if you have banter with the customers then your more likely to sell, work load is a lot sometimes depending on how many people you have on shift and zero hour contracts, so you pretty much always on call

    Advice to ManagementAdvice

    RECONSIDER ZERO HOUR CONTRACTS and my mind to you 'Store Managers'

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    an exhausting but both a financially and emotionally rewarding experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Assistant  in  Crayford, England (UK)
    Current Employee - Casual Sales Assistant in Crayford, England (UK)

    I have been working at Sports Direct part-time for more than a year

    Pros

    making friends with other staff and becoming a little family helping enthusiasm and motivation around the store

    Cons

    lots of tasks to do in little amount of time! can be challenging sometimes

    Advice to ManagementAdvice

    breaking down large tasks to prevent demotivation and discouragement of enthusiasm in the store which can reflect badly onto our customers giving them an unpleasant shopping experience

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    it was good for teh first 4 mounths then went down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Merthyr Tydfil, Wales (UK)
    Current Employee - Anonymous Employee in Merthyr Tydfil, Wales (UK)

    I have been working at Sports Direct part-time for more than a year

    Pros

    i like working in teh old building because we worked more as a team than me do in teh new shop

    Cons

    i dont get shiffs and i dont get told about any training or extar activitys

    Advice to ManagementAdvice

    I think that they could tell they employers when they go work 2 weeks before not a hour or 2 after trhy shifft was ment to start.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Enjoy working there because your hard work is easily noticed by the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Bradford, Yorkshire and the Humber, England (UK)
    Current Employee - Supervisor in Bradford, Yorkshire and the Humber, England (UK)

    I have been working at Sports Direct full-time for more than a year

    Pros

    If you're a hard working individual your work will be noticed and highly appreciated. it's an expanding company and it's easy to be promoted just need to be committed and motivated to improve the standards of your shop and give the best customer service possible.
    Great career opportunities as its easy to be promoted!

    Cons

    Long hours, working 50+ hours a week gets to you and sometimes you are simply tired. Your social life is affected.

    Advice to ManagementAdvice

    Promote more people within the company as some worked very hard for a very long time and deserve a promotion. Instead of getting management from outside the company with no retail experience. The staff end up training the management above them, which is not fair as they get paid lot lot more.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Sportsdirect.com UK's number one!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Assistant  in  Hartlepool, England (UK)
    Current Employee - Casual Sales Assistant in Hartlepool, England (UK)

    I have been working at Sports Direct part-time for more than 3 years

    Pros

    Able to have a life such as going to uni and a job with a reasonable pay at the side. Also helps with confidence when working with customers and making friends with other employees.

    Cons

    0hr contract meaning you never know if your going to be work all week or even just one day and KPI's having to get a certain percentage everyday.

    Advice to ManagementAdvice

    More to hours to the staff who make the effort instead of sharing them out with employers who stand around.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Slave Drivers Rather Than Team Leaders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant  in  Liverpool, England (UK)
    Current Employee - Sales Assistant in Liverpool, England (UK)

    I have been working at Sports Direct part-time for more than a year

    Pros

    Sports Direct can be a chilled environment when it is not busy

    Cons

    Managers appear to be hired based on their ability to talk to young staff like idiots. It is understandable that the store has targets that we must meet, but instead of talking to us like human beings, we have managers who talk with quite DE motivational words/tone of voice. There are regular upsets because of the managers who use their authority to put others down.
    Customers will be customers, but Sports Direct has unreal amounts of reasons to make a customer shout in your face, especially if you're a girl.

    Advice to ManagementAdvice

    Talking to someone like a lesser being is not beneficial to the company as sending your till staff to be the face of Sports Direct after dehumanising them won't paint a pretty picture of customer service.
    A lot of you need to sort out your inner demons because from my experience, the only superiors that have a problem with the world are the ones who evidently have no self-respect; through lack of hygiene, physical hindrances and so on.
    It should also be noted that the role of a manager, although being there to keep the staff in order, should create a positive atmosphere in order to motivate people to be a team through respect for the superiors. No one respects our superiors a part from one or two blue-shirts, basically because the negativity is completely uncalled for and over exaggerated, and is a sloppy and unethical way to get where the company is now.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Frustrating and stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cast  in  Stevenage, England (UK)
    Current Employee - Cast in Stevenage, England (UK)

    I have been working at Sports Direct part-time for more than 5 years

    Pros

    The main pros are the people. Some of the people you meet in the store are great fun to be with and make the working hours easier to bear. I also feel like my own confidence shot up since I started working with the company.

    Cons

    I could only mention a few. But the main con is your performance (and in my case hours) being measured purely on KPI's which are little add-ons that you have to offer every customer. If you don't sell enough You'll be told your performance is poor and your not doing your job. Even if you put 110% effort in, if people don't agree to buying your add-ons, you will be told you are doing a poor job. and chances are having your hours cut, which brings me to my next point:

    0 hour contracts. I'm not guaranteed any hours at all from week to week. While the contract can be helpful for students who need additional time off, for people needing a job to make money/support others. It's a rocky road without a guaranteed income. One month I can make £600 easily. The next month I may be struggling with only £300.

    And this is more personal, but being here for 4-5 years and I've not moved through the company AT all. I'm stuck being a CAST member unless I leave. I haven't been given any opportunities and no-one seems to want to give me them.

    Advice to ManagementAdvice

    Stop with the push on KPI's! Having them is a good idea, but the way they are being pushed is just makes work life stressful for both CAST and management. I know people are putting the effort you want them to put in and then not getting results, being passed off as poor performance just because customers didn't want a magazine. If it gets to the point when people are always leaving the work place depressed and not wanting to come to work, there is something really wrong.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    An experience to say the least

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Assistant  in  Leicester, England (UK)
    Current Employee - Casual Sales Assistant in Leicester, England (UK)

    I have been working at Sports Direct part-time for more than a year

    Pros

    Working at sports direct helps you appreciate how hard it can be in customer service (since most of the customers are rude). You get the chance to meet some great co workers, however the managers tend to lack the skills to carry out their role.

    Cons

    Hard to name specific cons, however useless managers would be one of them. Sales targets are ridiculous and 'investigations' into why you are a rubbish salesperson only make you feel like more of a failure. Perhaps instead of hiring staff who can't tell the difference between an adult hanger and junior hanger, they should hire more people with common sense and some working braincells.

    Advice to ManagementAdvice

    Look closer at how much work some managers actually do, all they seem to do is boss cast staff around and take cigarette breaks. Focus on bags for life is ridiculous and the reason they dont sell well is because they are not attractive and customers already have tons. Maybe also require new staff to take maths and english tests - alot of staff have no common sense so also some scenarios to filter out idiots.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    It's a 'money on the side' job, not a fantastic career path.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cast  in  Nottingham, England (UK)
    Current Employee - Cast in Nottingham, England (UK)

    I have been working at Sports Direct part-time for more than 3 years

    Pros

    All of the workers in my store are incredibly friendly, and we have a laugh together. I have improved my social confidence tenfold since working there, both with my fellow employees, as well as my ability to talk to customers and other strangers in everyday life. I have discovered what I like and don't like about the job, which will greatly impact the rest of my career choices. I quickly gained a lot of responsibility in this job, and rewards come to those who deserve it.

    Cons

    The main issues are working past closing time; whilst my shift is often on the rota to end at 8pm, the store doesn't actually close until 8:15, and we rarely get out before 9pm. The supervisors have formed a clique and it is sometimes difficult to talk to them separately. Because a lot of workers are young, a lot of jobs don't get completed, so sometimes tensions are high and blame gets laid onto people it doesn't belong to. There is a distinct lack of communication between managers and supervisors, and they sometimes offer completely contradictory advice.

    Advice to ManagementAdvice

    I would suggest a lot more communication between management. In my store particularly, management offer contradictory advice, and if I tell one of them something, they won't communicate it to the other members of staff (for example, I go to university, so I only work there in the holidays - if I tell a member of staff when I was coming back, they won't communicate it to the other members of staff, which will result in no one putting me on the rota).

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    not only challenging at times but a fun place to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casual Sales Assistant  in  Stevenage, England (UK)
    Current Employee - Casual Sales Assistant in Stevenage, England (UK)

    I have been working at Sports Direct part-time for more than a year

    Pros

    Working with individuals from a variety of backgrounds is great, the friendly working environment you work in, the management is great, it offers promotions and the online training is good as it refreshes what you already know, or learn more things. The company values new ideas and view points are always listened to.

    Cons

    having a zero hour contract, as you don't always get put on the rota. Also the way they do breaks and split shifts, at times it can be annoying. I've done a 6 and a half to 7 hour shift with no break.

    Advice to ManagementAdvice

    I'd recommend discussing hours and how the workers feel about the place to work in. This will help improve any problems and increase the personal growth of the individuals.

    Recommends
    Positive Outlook
    Approves of CEO

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