Springleaf Finance

  www.springleaffinancial.com
  www.springleaffinancial.com
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Springleaf Finance Reviews

Updated September 4, 2014
Updated September 4, 2014
147 Reviews
3.1
147 Reviews
Rating Trends

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Approve of CEO
Springleaf Finance President & CEO Jay Levine
Jay Levine
27 Ratings

Review Highlights

Pros
  • Weekly pay, good benefits, good entry level experience, no Sunday or late evening hours (in 13 reviews)

  • Great pay and benefits, Team environment (in 7 reviews)


Cons
  • Upper management is totally out of touch and in most cases incompetent (in 14 reviews)

  • No room for advancement due to office closings, arbitrary and consistently changing guidelines, poor compensation for miles driven (in 7 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Never again would I work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Specialist  in  Hermitage, TN
    Former Employee - Customer Account Specialist in Hermitage, TN

    I worked at Springleaf Finance full-time for more than a year

    Pros

    This is a good opportunity to learn about the lending process.

    Cons

    Everything else was a con. You are soliciting people who already in debt and can't afford to pay so you spend time chasing them to repay. The training was substandard. Management is not supportive. Its all about the dollar.

    Advice to ManagementAdvice

    Be more supportive. Stop with the unrealistic goals.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    I have not been happy for years here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager  in  Chicago, IL
    Current Employee - Branch Manager in Chicago, IL

    I have been working at Springleaf Finance full-time for more than 8 years

    Pros

    If you are a branch manager there is some ,very minimal, flexibility ...

    Cons

    Company is unfair with bonuses. I don't feel the company is honest reporting numbers ...

    Advice to ManagementAdvice

    Keep your employees happy and they will go the extra mile. Keep your employees down and you will get bare minimum...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Branch Manager

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Springleaf Finance full-time for more than 3 years

    Pros

    Good job out of college

    Cons

    Shady management. Willing to bend the rules to get promoted

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  5.  

    Poor middle to upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative/Management Trainee
    Former Employee - Financial Representative/Management Trainee

    I worked at Springleaf Finance full-time for more than a year

    Pros

    401k match, vacation and sick time, insurance good

    Cons

    Worked 2-3 Saturdays per month, worked late evenings either once or twice per week. Cannot take anytime off during last week of the month. Branch managers have no desire to help management trainees advance. DM doesn't make sure branch managers are held accountable for training new staff. High turnover rate. Bonus program is a joke if your not a branch manager

    Advice to ManagementAdvice

    Focus on retaining qualify employees and making sure management trainees receive the training and advancement opportunities that were promised. Bonus program is a joke for employees, while branch manager is fair. Remember that is takes a team to make a branch successful, not just one person.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Overworked and under appreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Evansville, IN
    Current Employee - Manager in Evansville, IN

    I have been working at Springleaf Finance full-time for more than 10 years

    Pros

    Good time off benefits.

    Cons

    The company is trying to grow in an extreme matter, where employes continually feel overwhelmed and unable to meet management objectives.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    BAD NEWS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Springleaf Finance

    Pros

    - You can dress very casual

    Cons

    - Forced to go to people's homes to collect past due bills
    - Short staffed
    - Inefficient computer systems

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Job was great at first, but the addition of unrealistic expectations and new business practices soon put an end to that.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loan Representative  in  Evansville, IN
    Former Employee - Loan Representative in Evansville, IN

    I worked at Springleaf Finance full-time for less than a year

    Pros

    Good pay and benefits.
    Decent office environment.
    Hours can be flexible, to a point.
    Overtime is usually welcome.
    Company is on track for steady growth.
    If you are a born salesman and want a desk job, this can be a great career .

    Cons

    Job titles and requirements are always changing. Customer Service turned Sales, etc.
    Quotas are unrealistic and are now required to receive bonuses. Maybe 10% reach goal.
    "Do more, or else" attitude is high in this company.
    Micromanagement.
    "One size fits all" product is hard enough to sell without 90% of customers failing to qualify for the product in the first place.
    Employees with the same attitude, performance and tenure can be treated extremely different depending on their designated supervisors.
    Feeling of no matter how good you are, it's not good enough. Everyone's quota may be 30, but if you did 40 last month, your quota is now 50.

    Advice to ManagementAdvice

    For the most part, they treat people well. However, they make it difficult to both get proper training and to progress at a steady pace. Also, the quotas are extremely high for newer employees and are constantly crushing morale.
    My advice is to lower the quotas to a realistic number and make sure you have the right number of employees to handle the work volume before you decide to add more to your plate. This would create less stress and better morale for everyone, including you.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Financial Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Representative  in  West Valley City, UT
    Former Employee - Financial Representative in West Valley City, UT

    I worked at Springleaf Finance full-time for less than a year

    Pros

    Learned a broad range of things related to the financial industry

    Cons

    Extremely old fashion processes (i.e. hand filled out time cards) Middle management led by threats and stresses high pressure sales approach. No long-term career opportunities available

    Advice to ManagementAdvice

    Get with the times! Employees want to have some autonomy in their work and not feel like they are working for a company afraid of the internet

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Company has some unethical values

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Springleaf Finance

    Pros

    Small, intimate office. I liked the closesness of the offices. Creates a good work environment to work in. Employees really look out for each other.

    Cons

    Very different from what they told me, gives a lot of run around. They tell you one thing before you start working, then you start working and it's a completely different story. They were hiring for a financial rep, and at first were wanting me to have that title. When the official job offer came, they wanted me to take a lesser position, which I would be doing the same exact work for, but with less pay.

    Advice to ManagementAdvice

    Be upfront about the job right away.

  11. 1 person found this helpful  

    Decent job for a recent graduate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Representative
    Current Employee - Financial Representative

    I have been working at Springleaf Finance full-time

    Pros

    Decent salary starting out. Pays more than most banks. Good benefits including vacation/sick days. Mileage reimbursement. Easy job. No more field calls (collection visits). Able to obtain loan/collection experience which looks good on a resume from a bank's perspective.

    Cons

    Terrible products offered. Not very many opportunities for advancement. I feel terrible soliciting customers at those rates. Must solicit all day, every day. Even when customers say they don't need anything, we call them the next month to f/u. If they don't answer, we call the next day to solicit again. Also pressured to enroll other businesses in a Merchant Referral program so they send us more business. Most times, they don't even send over one application. We just sign up sketchy businesses to keep the DM off our backs.

    Advice to ManagementAdvice

    Be realistic. Stop pressuring employees to sell products that you wouldn't even purchase/use. Understand that not everyone needs a loan.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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