Sprint Reviews

Updated July 6, 2015
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3.7
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Recommend to a friend
Approve of CEO
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Marcelo Claure
429 Ratings

Pros
  • Free phone service for one device (in 169 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 153 reviews)

Cons
  • Inconsistent direction from upper management (in 102 reviews)

  • Terrible work-life balance if working in a retail store (in 39 reviews)

More Pros and Cons

1,851 Employee Reviews

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  1. Life as a retail consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Miami, FL
    Current Employee - Sales Consultant in Miami, FL

    I have been working at Sprint (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Great Training
    - Employees are friendly and helpful
    - Easy work environment
    - Management is usual very accommodating
    - Quotas are pretty simple compared to most companies

    Cons

    - New commission structure
    - Harder to move up if you don't know anyone
    - Expected to do more for less pay

    Advice to Management

    Amazing company, that looks out for his employees. But the new commission structure isn't as good previous ones.


  2. Getting Better everyday

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RF Engineer
    Current Employee - RF Engineer

    I have been working at Sprint full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good company to work for. Good benefits. Company is the midst of a turn-around from the top down. Changing for the good. Great new leadership.

    Cons

    Historically misses the target on change. Too much “corporate” control. Engineering in markets seem to be limited to resolve network issues locally.

    Advice to Management

    Keep the focus.


  3. Great place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Command Specialist I ­ Intraday Analyst in Overland Park, KS
    Current Employee - Global Command Specialist I ­ Intraday Analyst in Overland Park, KS

    I have been working at Sprint full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place, room for advancement, on the edge of change

    Cons

    Adaptability, the quickness to change, the tiers of leadership and awareness to the pulse of the company

    Advice to Management

    Work on empowering employees to do more for the company and not be as restrictive on the process


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  5. LTE RAN Performance Planning Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - LTE RAN Performance Planning in Reston, VA
    Current Intern - LTE RAN Performance Planning in Reston, VA

    I have been working at Sprint as an intern

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good people, great environment to learn

    Cons

    Not much work to do

    Advice to Management

    Good


  6. Helpful (1)

    Lead Retail Consultan

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sprint Lead Retail Consultant in Atlanta, GA
    Current Employee - Sprint Lead Retail Consultant in Atlanta, GA

    I have been working at Sprint full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good company to work for.

    Cons

    Pay is low and hours are not consisten


  7. Sprint

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    Easy job free phone service

    Cons

    kind of boring time consuming


  8. Helpful (10)

    Getting better every day

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer II
    Current Employee - Applications Developer II

    I have been working at Sprint full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company is in the midst of a major turnaround from the top down. There are plenty of opportunities to learn, grow, and gain new experience. The CEO is serious about changing corporate habits and customer experience. Sprint has more wireless spectrum than any other company including Verizon and AT&T. Working conditions and compensation are outstanding. If you work at Sprint, you don't have to worry about getting shafted on pay, benefits, short term incentives, etc. And the work environment is awesome. Great people. Great flexibility for IT employees like me.

    Cons

    The company has a lot of spectrum but needs to execute on deploying it, so that means we have to work harder to compete (for now.) Deep cuts mean that employees have to wear a lot of hats. There has been a lot of outsourcing of some functions. That saved money up front, but it can make life extremely frustrating at times. The great flexibility means you will be expected to be equally as flexible when Sprint needs you and you're 'off work.' Just be aware. I'm 100% on board with this but some people might find it challenging.

    Advice to Management

    Outsource less and go with a smaller but more committed on-shore team. Consultants and contractors will never care about your company like your full-time employees do. Also, you sometimes give the impression that promotions and job opportunities have more to do with being in the 'club' rather than on merit. If you're going to post a job, at least give all internal candidates consideration and don't discourage people from applying (looking at you, HR/recruiting.)


  9. Adapt or Die

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Engineer in San Francisco, CA
    Current Employee - Solutions Engineer in San Francisco, CA

    I have been working at Sprint full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have grown a career at Sprint over several years. I have had multiple opportunities to leave and work for other companies but feel at this point that I'm part of the family. Great benefits, very very flexible work/life balance (I have worked from home for several years now), free phone services, overall good management, good opportunities for growth (if you know how to navigate). You'll do well here if you take initiative, be a self starter, form relationships and use them to your advantage. Change is constant so embrace it or you'll be gone pretty quickly. Environment can be stable especially if you aren't in retail or sales. As I said in the review title, adapt or die.

    Cons

    A number of poor decisions by management over the years have eroded the brand and customer confidence in Sprint, but I think we have the right executive team in place to fix those things. Systems and processes are incomplete or don't make sense sometimes but under the new leadership we are eliminating our "stupid rules" so things are getting better on that front. There are some employees in positions here they are not qualified for and our products suffer because of that. Lack of business focus and dedicated business solutions teams is an issue. Constrained sales engineering workforce is a challenge and there is almost a complete lack of business marketing attention internally especially in the device space,

    Advice to Management

    Continue righting the ship and stay the course. Tackle the primary challenges around network, customer sat, brand perception and make Sprint the scrappy underdog we know we can be. The great thing that we have going for us is our people and this is something that I hear time and time again, that we are trusted over our competitors especially salespeople at Verizon who would lie, cheat and sell their own mother for a sale.


  10. If you adapt easily to challenges, this job is a great opportunity for growth.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Consultant in New Orleans, LA
    Current Employee - Technical Consultant in New Orleans, LA

    I have been working at Sprint full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay, free phone service, low cost benefits. The management team is great and are always willing to help you reach your goals as a sales professional.

    Cons

    Slow traffic and low sales seasons can be really frustrating for the flow of money you've been getting. But it's all about the drive!

    Advice to Management

    Keep up the good work!


  11. Opportunities if strong sales numbers and availibility

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Employee stock pricing, good benefits, tuition reimbursement, spiffs, often looks to promote from within, and good commission opportunities.

    Cons

    Commission structure changes often and typically not for the employee's benefit. Small stores have slow days which destroys enthusiasm when sales opportunity presents itself. Big stores become too busy to focus on client's individual/family true wants and needs. Promotions focus on converting customers from other carriers which make current customers look for wireless solutions elsewhere.

    Advice to Management

    Coach employees daily and immediately so an understanding is created for do's and dont's. Focus on praising every opportunity possible so reps will be more responsive when a coaching opportunity presents itself.



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