Sprint

  www.sprint.com
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Sprint Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.2 2,011 reviews

79% Approve of the CEO

Sprint CEO Dan Hesse

Dan Hesse

(1,336 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • you have free phone service and I enjoyed working with my co-workers(in 153 reviews)

  • Work life balance is good depending on which area of the business you are working in(in 119 reviews)


Cons
  • Be prepared to be extremely fake to upper management if you want to get promoted(in 78 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges(in 26 reviews)

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    2 people found this helpful  

    Grinds your soul down

    Lead Retail Consultant (Current Employee) Richmond, VA

    ProsGood pay for doing virtually nothing all day.

    ConsAs with any job, the manager, his or her knowledge of the procedures and care and respect of his or her employees can make or break any company. Expect to deal with low credit class customers and give up most semblance of a healthy diet / lifestyle. Quarter over quarter sprint has reported increasingly larger revenue gains. On the same token if you look at any of the Richmond store's composite scores (this is how we track performance and base commission payouts) they are all deep red. What does this tell you? We are selling, sprint is making money but the quotas are too high, and the front line grunts aren't getting paid fairly.

    Advice to Senior ManagementThe problem with sprint is they don't connect with their employees on a real level. The latest example includes a huge pay cut in commission salaries and the fact that they're requiring us to wear carrier specific t shirts for up to toe months at a time. They only give you 2 shirts. If you're lucky, in your size.

    Yes, I would recommend this company to a friend

     

    Very chaotic organization

    Strategic Partnership Manager (Former Employee) Herndon, VA

    ProsEmpowers employees
    Lots of benefits
    exposure to upper management

    ConsNo clear long term strategy
    Accountability is an issue
    No clear carrier plan

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    Not enough accountability!

    Anonymous Employee (Current Employee)

    ProsGreat coworkers which are Very hardworking. Training was great hard working trainers.

    ConsWeak personal growth if not in the in crowd. No accountability from upper management to supervisors. Bonuses were great until switch to business care. Which meant more work less pay.

    Yes, I would recommend this company to a friend

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    • Culture & Values
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    The Dollar and Stats are more important than having Dedicated Sprint Employees.

    Customer Care Account Services Specialist (Current Employee) Overland Park, KS

    ProsGreat benefits, vacation and commission. Coworkers WERE caring and smart. At least, there was a severance package for center.

    ConsLayoffs! Took 20 years to go from $7.00 to $18.00. After years of dedicated service now we cost too much and it's time to outsource overseas or to a cheap vendor site.

    Advice to Senior ManagementCare more about the long time dedicated Sprint employees instead of the performance and cost of the departments. Give more advance notice before the layoffs and try to get more qualified employees transferred to another department within Sprint.

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    Lots of autonomy, but limited advancement

    Implementation Project Manager (Current Employee)

    ProsMost of my experience with management has been great. Lots of training opportunities. Most corporate employees have the flexibility to work remotely. Great benefits.

    ConsSevere lack of teamwork, both within divisions and across divisions. Ongoing, large scale layoffs across most divisions has lead to very low moral and very limited advancement opportunities. Little focus on doing what's best for the customer, more of a focus on increasing the bottom line at all costs.

    – I'm not optimistic about the outlook for this company

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    loved my job but upper management can really put a bad taste in your mouth

    Manager (Former Employee) Fort Worth, TX

    Prosgreat benefits 401 k medical dental

    Conspoor upper mgmt. needs structure

    Advice to Senior Managementdon't change the rules for on policies for personal gain- be consistent and fair across the board- this leads to poor employee morale

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    great place to build your career

    Lead Retail Consultant (Current Employee)

    Prosno micro management, flexible scheduling, pleasant atmosphere, and good benefits.

    Conscompensation changes every year just like any other sales job, but this recent change was absolutely terrible.

    Advice to Senior Managementchange the compensation so the sales reps can make a decent paycheck.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    overall great experience for a call center.

    Anonymous Employee (Former Employee)

    Prosgreat bonus structure. company functions to boost moral

    Consshift bidding was a big con it was based off of tenure an ranking. regardless if u are new an ranked in the top fifty more than likely to get a night shift

    Yes, I would recommend this company to a friend

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    Better than nothing...

    Lead Retail Consultant (Former Employee)

    ProsAbility to make it your own as far as a commission based sales structure.

    Cons-Constantly changing commission structure that is not in favor of the employees.
    -Given plenty of PTO but not allowed to use it.

    Yes, I would recommend this company to a friend

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    Sprint plus and minus

    Anonymous Employee (Current Employee)

    ProsGood benefits, great phone subsidy for employee and family. Experience and processes. Sprint does focus n 6Sigma practices. Work from home benefits are great for work/life balance!

    ConsConstantly changing policies. Wait three years and we'll go back to what we're doing. New culture after Softbank acquisition is consumer focued. Company seems to be stepping awy from business customers. More layoffs than advancement potential.
    T Mobile merger. Dis-similar platforms....is this another Nextel fiasco?

    Advice to Senior ManagementCompany seems to be stepping away from business customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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