Sprint

  www.sprint.com
  www.sprint.com

Sprint Reviews

Updated December 21, 2014
Updated December 21, 2014
2,450 Reviews
3.2
2,450 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
159 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 169 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 153 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 102 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 39 reviews)

More Highlights

823 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Sprint doesn't care

    Former Employee - Retention Specialist in Elmsford, NY
    Former Employee - Retention Specialist in Elmsford, NY

    I worked at Sprint full-time (more than an year)

    Pros

    Phone service at no charge of you are full time.

    Cons

    The pay could be better
    Poor health coverage options

    Advice to ManagementAdvice

    Stop outsourcing to keep your pockets fat.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint

    Pros

    Learning all the new devices way ahead of time.

    Cons

    Staff.
    After a good associate develops, they keep transfering to other stores.

    Advice to ManagementAdvice

    Keep employees in one place, rather than switching them out every so often.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    Good company to work for

    Cons

    Benefit is not as competitive compared to industry standard

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Warner Robins, GA
    Former Employee - Retail Sales Consultant in Warner Robins, GA

    I worked at Sprint part-time (more than an year)

    Pros

    Learn more on how to be an organized, proficient, and productive worker. You are your own "business". If you do your research and are proactive then you will do well.

    Cons

    It can get very busy and there may not be enough staff to help during those times. The hourly wage was not good at all. It feels like you are working like a slave for all that you do. Too many new procedures and changes constantly.

    Recommends
  6.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dedicated Customer Care in Norcross, GA
    Current Employee - Dedicated Customer Care in Norcross, GA

    I have been working at Sprint

    Pros

    Good insurance and retirement benefits

    Cons

    Company continues to decline. Layoffs happen often

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    High pace, stressful environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Portland, OR
    Former Employee - Retail Store Manager in Portland, OR

    I worked at Sprint full-time (more than 3 years)

    Pros

    You meet wonderful people and can make decent money.

    Cons

    Retail is a fast industry

    Advice to ManagementAdvice

    Listen, keep up with software and technology

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Sprint has unrealistic hopes for its quality of service, therefore it is difficult to work with customer disputes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Stony Brook, NY
    Former Employee - Retail Store Manager in Stony Brook, NY

    I worked at Sprint full-time (more than 3 years)

    Pros

    There are very specific support teams within Sprint to support all channels of customer needs. This allows for the best resources such as training and knowledgeable sales management to sell into small to medium businesses. Since Nextel was primarily supported by corporate level accounts, this culture has transferred to Sprint in a modern and constantly evolving way. The new branding of Sprint is fresh and its aggressive promotions when compared to the postpaid competition makes it easier to acquire new customers and successfully drive more traffic for existing customers interested in learning more of what the fresher looking Sprint now has to offer.

    Cons

    The most disappointing voice and data service among the major postpaid carriers. Goals of planned growth of network is often off target and delayed. Throughout 2014, Sprint has deployed and retracted several sets of rate plans and equipment pricing options which causes confusion with customers and agents. Although the aggressive offers of Sprint, the taxes, surcharges and upgrade fees are substantially greater than the other postpaid carriers, to the effect that a direct comparison makes Sprint appear shady in this practice. These fees when raised as an issue with customer care, is difficult for an irate customer feeling "bamboozled' to get calmed down with an appropriate solution.

    Advice to ManagementAdvice

    The continued education of methods in sales and management is impressive because of the personal way you're treated regardless of experience. There is a very friendly, personal and family type of feeling beginning at the new hire training. This does translate well through the entire company so conveying this as management is a must. Sprint is set aside from the bigger companies for this reason, because customers that come into the Sprint store should feel as though they're coming over to a friend's house. There is a certain career ladder available, yet Sprint has been a roller coaster in terms of customer churn and future growth mostly related to choices in network technology and methods of expansion.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good compensation and work/life balance but uncertainty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Herndon, VA
    Former Employee - Anonymous Employee in Herndon, VA

    I worked at Sprint full-time (more than 3 years)

    Pros

    Good work/life balance and competitive salary with good benefits. Free phone service for employee and good discount for family and close friends.

    Cons

    Uncertainty depending on Softbank's strategies and too many layoffs. Too much politics and sometimes lost directions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great, but we suffered from network issues at the time and money was very hard to make.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in Ontario, CA
    Former Employee - Regional Sales Manager in Ontario, CA

    I worked at Sprint

    Pros

    Great management and training. Totally loved the team of employees from Sprint.

    Cons

    Distance, pay, etc. Network issues trickled down into sales pipeline growth which caused very low commision possibility.

    Advice to ManagementAdvice

    None.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Good people bad salaries

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Sacramento, CA
    Former Employee - Software Engineer in Sacramento, CA

    I worked at Sprint full-time (more than an year)

    Pros

    Good people to work with
    good product

    Cons

    Salaries lower than comparable companies

    Recommends
    Neutral Outlook
    No opinion of CEO

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