Sprint

  www.sprint.com
  www.sprint.com

Sprint Reviews

Updated December 16, 2014
Updated December 16, 2014
2,436 Reviews
3.2
2,436 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
157 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 169 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 153 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 102 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 39 reviews)

More Highlights

737 Employee Reviews Back to all reviews

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  1.  

    A very good job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Columbia, SC
    Current Employee - Retail Sales Consultant in Columbia, SC

    I have been working at Sprint

    Pros

    Pays well. Cool people to work with. Great benefits. Employee phone plan.

    Cons

    At risk for commission is lower than most other companies. Retail hours. Work/Life balance, you will always feel like you're working. Goals are very aggressive.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Network Engineer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint

    Pros

    Good pay and benefits, amenities

    Cons

    Too much uncertainty regarding layoffs every year

    Advice to ManagementAdvice

    Make better decisions so people are not CONSTANTLY losing their jobs

  3. 3 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Columbia, MD
    Former Employee - Retail Sales Consultant in Columbia, MD

    I worked at Sprint full-time (more than an year)

    Pros

    Free wireless service, competitive pay.

    Cons

    Long retail work hours and policies and plans change frequently.

    Advice to ManagementAdvice

    Stop changing policies so often.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good Job for Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Mooresville, NC
    Former Employee - Retail Sales Consultant in Mooresville, NC

    I worked at Sprint full-time (more than 3 years)

    Pros

    Most Retail jobs will not pay you close to what Sprint does because of the commission. If you want an entry level sales job this is the position for you. If you are willing to move around in the district there are opportunites to move up over time. Management can sometimes be over bearing but it is way better than working minimum wage, you can actually build a career at Sprint if you put the work in.

    Cons

    The hours are terrible and that is to be expected. You are only as good as your current sales.

    Advice to ManagementAdvice

    Its hard to give advice to management everyone is managed by someone telling them to do the things that frustrate their employee. My only suggestion is to not threaten the jobs of employees, it does not make you want to work harder it just creates a hostile work environment.

    Recommends
    No opinion of CEO
  6.  

    form employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Quality Assurance Analyst in Fort Lauderdale, FL
    Former Employee - Quality Assurance Analyst in Fort Lauderdale, FL

    I worked at Sprint

    Pros

    remote work; good vacation time; decent paid holiday time; good paid time off for sick time

    Cons

    no raises; lay-offs every six months since 2001; medical benefits always increasing in price, yet no raises; very low bonuses

    Advice to ManagementAdvice

    be honest and stop just worrying about yourself.. your job. what happened to humanity where we still are concerned about our fellow person's well being.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    greet company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Host
    Former Employee - Host

    I worked at Sprint

    Pros

    great coworkers and flexible hours

    Cons

    some people are really stupid

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    26 Years with Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst II in Overland Park, KS
    Former Employee - Analyst II in Overland Park, KS

    I worked at Sprint full-time (more than 10 years)

    Pros

    Ability to learn many business units over the years. Training available and education reimbursement to grow your career. Paid Time off is good. Pay is acceptable.

    Cons

    Management was more concerned about keeping their own jobs vs. managing their teams for success. Upper management is more concerned with who is schmoozing who and those that work hard and don't socialize all day are considered outcasts and non team members even if you participate in team activities. The work from home program is viewed as non-productive in some groups. Even though statistics prove work from home programs prove very effective over and over. Not compensated for hard work or a job well done. If your group saves the company $36 million dollars off the budget, that is not shared with the entire team that produced the savings. Promotions are not common unless you are considered to be one of the chosen ones.

    Advice to ManagementAdvice

    The best advice I can give to the new CEO is the Network must be improved to gain market share or long time customers will continue to leave. Management needs a major overhaul! People need to be held accountable for objectives met or not met. Merit increases should be based on results, not a chart that states you are at 85% of a mid range salary. Recognition and promotions should be related to objectives met. Morale needs an overhaul as well. Since the numerous layoffs the team environment is non-existent. Keep your tribal knowledge. They know the business best and have a vested interest in making the Sprint brand succeed. Being a stake holder, it's important the company is successful.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Overall, it's a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint full-time (more than 3 years)

    Pros

    Good coworkers (although this varies from department to department, of course), great benefits, decent pay.

    Cons

    The constant threat of layoffs.

    Advice to ManagementAdvice

    Maybe instead of laying off people who know their jobs and hiring contractors who don't know anything about the industry, keep the people who know how to do the work. <shrug> It's so crazy, it just might work!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Former employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Good people employed at the company, easy to work with and for.

    Cons

    Limited opportunities to move up to internally. Some processes not well implemented in the way they handle business.

    Recommends
    Negative Outlook
  11. 2 people found this helpful  

    Competitive environment - Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Account Services Specialist in Elmsford, NY
    Former Employee - Customer Care Account Services Specialist in Elmsford, NY

    I worked at Sprint full-time (more than 3 years)

    Pros

    Competative environment
    Above average benefits
    Above average pay
    Ability to almost double annual salary with metric driven incentives (3k/month possible)

    Cons

    every second of your day is recorded or monitored by management
    strict and confusing "point" system for time and attendance
    Company beliefs. --- you know how hard it is to tell a customer that you are a top tier CSR and in the same statement tell them that you are unable to simply activate a phone? forcing customer to go to store. not good strategy.

    there was a reason that they were given customer service awards in the past recent years, don't expect any awards now. when the customers call fort help half the time I have to tell them that I can't help them and that they need to go to a store.

    Advice to ManagementAdvice

    there was a reason that they were given customer service awards in the past recent years, don't expect any awards now. when the customers call fort help half the time I have to tell them that I can't help them and that they need to go to a store.

    Recommends
    Negative Outlook
    No opinion of CEO

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