Sprint Reviews

Updated September 26, 2014
Updated September 26, 2014
2,201 Reviews
3.2
2,201 Reviews
Rating Trends

Recommend to a friend
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Marcelo Claure
57 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 139 reviews)


Cons
  • Multiple years of staff reductions continues to drive work/life balance challenges (in 35 reviews)

  • Be prepared to be extremely fake to upper management if you want to get promoted (in 87 reviews)

More Highlights

385 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It’s ok for gaining experience but there aren’t any career paths available so recommend leaving after 2-3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time for more than 10 years

    Pros

    Decent benefits and perks and they offer decent training for those interested. Good place for someone just starting out that needs to get their feet wet and make a decent living.

    Cons

    Multiple cultures and lacks focus and direction. Constant shadow of when next workforce reduction is coming due to on-going poor profitability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    A company that greatly undervalues their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Houston, TX
    Former Employee - Assistant Store Manager in Houston, TX

    I worked at Sprint full-time for more than 5 years

    Pros

    Decent pay. Nice benefits.

    Cons

    Constant changes in commission compensation structure throughout the year each of which are formulated to put less money in your pocket. Selective policy adherence. It is very apparent that there is a disconnect between what is happening on sales floors and upper management (i.e. DM and above)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Goal-centric salespeople apply!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Denver, CO
    Current Employee - Assistant Store Manager in Denver, CO

    I have been working at Sprint full-time for more than 5 years

    Pros

    Generous income- entry level, rapid acceleration for highly motivated people. Benefits are excellent health, vision, dental. Tuition reimbursement...decent 401K options.

    Cons

    It's retail. It's commission pro/con in itself and its totally metrics based. Work life balance... not present-- everything is scheduled to the needs of the business.

    Advice to ManagementAdvice

    Dig in to where your real talent is beyond what metrics say. More mentor-ship would be great we have. How do people really expand and grow in the company it's talked about often but where is the action?

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Retail Consultant - It's the job that you know can be great but it would rather take a dump in your cheerios

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Charlotte, NC
    Former Employee - Retail Sales Consultant in Charlotte, NC

    I worked at Sprint full-time for more than a year

    Pros

    Great benifits, good job and pay for a freshman college student, mainly because you do NOTHING ALL DAY. Management is on point (when retail is jumping ship from cut commission and 3x as much work, you gotta do something to stay off the choping block). Way less customers now that they took tech support from most of the stores, so i guess less complaints about poor network makes for an easy day. Oh yea, most of the team has one foot out the door, and if they stick to their "hire anyone we can pay less and over work" process you'll meet your quota in no time! You learn a lot. You really do. If it wasnt for the junk pay structure and the cold calling to small businesses for hours to pass the time just to get more scrutiny than what your boss and bosses boss give you every hour, you become well educated in technology. It's a great jump-start into IT. Sprint was good. I know its hard to beleieve but at one point they truely cared about their employees. They we're an underdog on the rise until the buyout. You believed in them and the team stuck together. Now folks just take bets on who's leaving next. I hear theres top dollar for guessing when the District Manager tosses in the towel.

    Cons

    It's Sprint. Come on. Seriously the management is too busy to pay attention to you because they're too overwelmed also. You not going to get the attention you need. Thats key to any business internally. The rest would fall into place. NO CUSTOMERS. Slow store means slow pay. Way too much work for what you get. I doubt a 300 commission check is gonna cut it for most people in sales. I dont hate Sprint. They will be great one day. I just hate what they did.

    Advice to ManagementAdvice

    Care. Period. When the big people lead by example and take accountability, you get more out of your employees besides sitting on glassdoor all day looking for a company that gives a darn.

    Advise to potential employees: go into a store first. You'll be able to cut the desperation with a knife.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager  in  New York, NY
    Former Employee - Sales Manager in New York, NY

    I worked at Sprint full-time for more than 8 years

    Pros

    Co Workers...the ones that have tried to stick it out...

    Cons

    Upper Management....Stop being so afraid of failure that you are afraid to do anything to succeed.

    Advice to ManagementAdvice

    Remember what it was like after the merger...all of the promise and drive to become the top wireless provider. Take the time to believe in the dream that we all shared before the ship started to sink.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Messy

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    Good sales starter career for those looking for sales experience.

    Cons

    Bad management from the top on down.

  8.  

    Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager  in  Dallas, TX
    Former Employee - Account Manager in Dallas, TX

    I worked at Sprint full-time for more than 10 years

    Pros

    Fair compensation and benefits, and reasonable work / life balance. Lots of changes in culture since acquisition from Softbank and potential of T-Mobile merger.

    Cons

    Direction constantly changes, micro-manage mindset with the new Softbank influence. Still very click-ish, for promotions. Not a lot of opportunity to move up in the organization.

    Advice to ManagementAdvice

    time to refresh - future is bright with potential leadership from T-Mobile.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Under construction

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    benefits, base pay, team, engineers

    Cons

    Network, support, integrity, expectations, stability

  10.  

    Not as good as the bigger companies!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time for less than a year

    Pros

    You can pretty much sit around all day and do nothing and still get paid a low hourly rate.

    Cons

    Working retail hours, selling people stuff you know that can't afford and that will actually cost them more then you say, Sprint can't compare to Verizon on any level.

  11.  

    Just a resource

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Project Manager  in  Overland Park, KS
    Current Employee - Implementation Project Manager in Overland Park, KS

    I have been working at Sprint full-time for more than 10 years

    Pros

    The company has good benefits

    Cons

    No long term growth potential. Employees are looked at as a resource only and there is no value placed on employees. There is no advancement opportunities. No career development. Strong favoritism. Strong political enviornment

    Advice to ManagementAdvice

    I have been with the company 26 years and seen the culture change for the worse. I would love management to put more value on the individual contributor. We took a survey on management and absolutely nothing was done on the results. Management has no desire to treat employees better

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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