Sprint Reviews

Updated July 30, 2015
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546 Employee Reviews

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  1. Helpful (1)

    Marketing Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Overland Park, KS
    Former Employee - Marketing Manager in Overland Park, KS

    I worked at Sprint full-time (More than 10 years)

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    The company tries to do what's right by employees at an overall level.

    Cons

    Depends on your management. Most management is risk adverse, no one makes decisions, stuck in a rut of always doing the same thing, analysis paralysis.

    Advice to Management

    Make decisions quicker, take bigger calculated risks, care more for individual employees


  2. Retail Store Manager Orange County

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Orange, CA
    Former Employee - Retail Store Manager in Orange, CA

    I worked at Sprint full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Overall benefits are good including discounted service and products for purchase. PTO and vacation allowance is generous and usually not restricted. Most of the tenured personnel (5+ years) are very friendly, helpful and share core values leading with ethical moral practices.

    Cons

    Were do I begin.. far to much to list but If I could sum it up, I would say RUN BEFORE YOU MAKE A COMMITMENT TO THIS COMPANY. Kiss you work/life balance good bye as you are expected to work a 9:30 to 7:30 3 days and 2 days 11:00 to 9:00. Expect to work Sat and Sun. The ARD shields unethical practices as long as numbers are being produced yet when exposed, he will terminate you in a heartbeat. Sprint customers are tough. They are tired of being jerked around by Sprints network and the shady practices these sales reps in stores do just to meet quota. Quota is king in this industry and if you fall short, you best start looking for a new job. The company's retail department lost its morals, ethics and values.

    Advice to Management

    My advice to the Sprint CEO is for him to sign up for the show Undercover Boss so he can see for himself how tough the retail department has it This would allow him to see how corrupt employees can be just to meet a quota that hardly brings any commission at the end of the month. I would also advice him build start a completely new senior management team (VP down to Area managers) to bring some positive culture to the Sprint family.


  3. Sprint as a whole

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company is excellent at developing strong sales skills, as well as technical support to help you become better overall while working.

    Cons

    Horrible pay structure and consistently changing what is asked of its employees it seems like on a day to day basis.

    Advice to Management

    Horrible pay structure and consistently changing what is asked of its employees it seems like on a day to day basis. Make your employees feel appreciated everyday.


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  5. Senior management is disconnected from reality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Sales Consultant
    Former Employee - Lead Sales Consultant

    I worked at Sprint full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free phone service Free anxiety Free sleepless nights trying to figure out how you will pay your mortgage

    Cons

    Senior management makes poor decisions No one is on the same page VPs who know nothing about the business make decisions based on red or green columns on a spread sheet. Commission structure gets amended when we make too much money. I have sold twice as many phones and have made $6000 less just this year. Blocked promotions

    Advice to Management

    Senior management who do nothing but check their email from a coffee shop and send out threats are disconnected with reality about what we actually face as front line employees. In one email we are told to do something and then threatened to not do the same thing. For example, when easy pay launched we were told that we had to be 70% easy pay, or Punishment would be 8am conference calls. Direct and senior management told us to turn away 2 year contract customers. Jamie Jones then sends us an email telling us we can not turn away 2 year upgrade customers and threatens us further. No one is on the same page. They look at a spread sheets with numbers and dictate if we are a good store or bad store based on that. Most of higher management have never worked in stores which adds to their incompetence in making decisions that affect our paychecks in the thousands. Year to date I am making $6,000 less than last year, and have sold twice as many phones. I recently had my promotion blocked because someone's decision to open sprint stores in radio shack stores pulled a lot of employees from the retail side. Somehow this is my problem and as an employee of 8 years my promotion to another area of sprint has been blocked by our senior management. My loyalty to this company is over and am excepting employment with a competitor.


  6. implementation Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great co workers best people

    Cons

    Terrible management don't know your job


  7. Retail Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Roseville, MN
    Current Employee - Retail Sales Associate in Roseville, MN

    I have been working at Sprint full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Potential to make good money, & good benefits. Management team works with you to build sales.

    Cons

    Micro-managed, management is all about making the customers happy & making as much money as possible, disregards the fact that they need to keep their employees happy as well.

    Advice to Management

    When we need something done & the managers are the only ones who can complete it, they need to do it promptly or set reminders. Slow as responding to customer issues.


  8. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant

    I have been working at Sprint

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The free wireless phone plan and discounted plan for family.

    Cons

    Unclear direction from upper management. They will constantly change pay structures and benefits


  9. Customer Service

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Retention Specialist in Hampton, VA
    Former Employee - Customer Service Retention Specialist in Hampton, VA

    I worked at Sprint (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great benefits some people are ok

    Cons

    Company policy management is not great at all. Nothing Really good to say about the Company except be care of how you choose the people you hang around to this Company.


  10. Once upon a time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Coworkers make it the best and only reason.

    Cons

    To much budget cuts. Care more about money in then employees or employee well being.

    Advice to Management

    Understand that people are not numbers.


  11. Expects too much for too little

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Consultant
    Former Employee - Retail Consultant

    I worked at Sprint full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Its nice to be up on the latest and greatest, pay is decent

    Cons

    Expects too much for the pay and very inconsistent and unrealistic quotas

    Advice to Management

    Encourage and not strike fear with micromanagement



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