Sprouts Farmers Market Reviews

Updated April 25, 2015
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Sprouts Farmers Market President & CEO Doug Sanders
Doug Sanders
27 Ratings

77 Employee Reviews

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  1. clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Riverside, CA
    Current Employee - Anonymous Employee in Riverside, CA

    I have been working at Sprouts Farmers Market

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Friendly employee's. Discount . good business

    Cons

    Unfair management. H.R. sides with store managers not employess. No sense talking to H.R. about anything. Lazy department managers

    Advice to Management

    Listen and doing something about lazy employees. Give good workers a chance to move up.

  2. Bakery Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bakery Clerk in Lubbock, TX
    Current Employee - Bakery Clerk in Lubbock, TX

    I have been working at Sprouts Farmers Market full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent starting pay, friendly staff, and employee discount

    Cons

    Management was somewhat poor, did not train very well, work is repetitive and boring

    Advice to Management

    Put more effort into training

  3. Helpful (1)

    Not Treated Well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Tulsa, OK
    Current Employee - Cashier in Tulsa, OK

    I have been working at Sprouts Farmers Market

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Most of my coworkers are friendly, we have a (small) discount card, the dress code is comfortable and flexible, customers always come first (but a lot of the time its at the cashiers' cost), wide product selection, well maintained and clean

    Cons

    1. My "training" lasted approximately 30 minutes and consisted of me watching another cashier ring people up, and then they stuck me on a register with little to no help.

    2. 90% of the customers are VERY RUDE and say HORRIBLE things to the cashiers. I know this probably happens in all grocery/retail related jobs, but fair warning, this location has some wealthy snobs who will literally try to start an argument or hurt your feelings.

    3. While super friendly and upbeat, the management has a lot of work to do. The head cashiers run the store more than the manager and clerks do. This has made it incredibly confusing when trying to direct customer inquiries etc. It also took ME calling the manager 5 or 6 times to set up a starting date, etc. after I was hired. If you don't have a basic knowledge of how this stuff works, you're in for some tough stuff.

    4. If you aren't one for memorization, speed, or/and accuracy, this wouldn't be a good job for you. There are over 400 produce codes you have to memorize, along with which extremely similar-looking products they align with.

    5. They have this ridiculous thing called "rain checks," which, while good in theory, causes more problems than good. Basically, if an item is on sale and the store is out of stock, they give customers a slip of paper the cashiers have to fill out so that whenever the item is back in stock, the customer can have it at the sale price if they bring the sheet back. However, this causes issues with fraud, photocopying, asking for multiple sheets, lying about items being "out of stock," asking for "extras for a friend," and the list goes on. You have to keep company policy while also trying not the make the customer mad. This is one of the most frequent issues, so be careful.

    6. In addition, they have "bag credits," which is another good idea- in theory. Customers can get 5c off of their total for each reusable bag they bring in to use with their groceries. The idea is to avoid using plastic bags and help the environment. However, you'll get some ridiculous customers who bring in 50+ already-used paper sacks or 20 reusable bags or tell you they have "12 more in the car," or they "forgot them this time," and will still ask for the 5c deduction for each bag. Once again, you have to keep store policy and only ring up the deduction for each bag you USE. This makes customers angry, and once I got cussed out by someone because I forgot to ring up their 5c deduction. If you're impatient or sensitive, this would really get to you.

    7. You get your work schedule for each week the Sunday it begins. And you have to request days off a month in advance. This leaves no room to plan things less than a month in advance. I was hired the week before a holiday and was put to work on that holiday even though I already had plans. I wasn't able to spend the time with my family because I had no warning to request off.

    8. In addition, work hours are random and often ridiculous, such as 2:30-4:00 and 8:15-10:00 on the same day. This is a bad job if you don't have a REALLY flexible schedule.

    9. Your breaks are RARELY given on time, and half the time you don't even get your lunch break. Your lunch break also isn't paid, and you only get 30 minutes.

    10. Pay isn't really fair for the amount of work we do. We get between $8.00 and $10.00/hour as starting cashiers, and we do a LOT of work.

    11. We are responsible for our till. While this seems like a good policy, it isn't fair when we are moved from one register to another in the middle of the day, and the register we end on is $12 short. We then get that taken out of our paycheck, even if it was the fault of the person before us.

    12. They run on a points system...if your till is short, if you're late from lunch, if you need to buy an extra work shirt, you name it...you'll get points knocked off. And you only get 6...for an entire half of a calendar year. This makes it challenging when half the time, its not even your fault things happened.

    13. They also rank cashiers based off of #/items scanner/minute. This is slightly ridiculous considering we should be focusing on making accuracy our priority, not the speed at which we type in codes and weigh things.

    14. The break room is in horrible condition.

    15. If you don't want people years and years younger than you in charge of you, don't be a cashier here.

    16. Customers try to cheat you all the time. If I count and ring up 12 ears of corn, they'll say "well I only counted 10" or when I weight the onions and they come up as $2.50, they'll be like "I thought it was 50c per pound, not per onion, so you guys tricked me" and demand you give it to them for what they thought it was. Patience is required 100% of the time.

    17. People get mad at you when you leave on your 15 min breaks. A huge guy actually shouted at me the other day because I put up my break sign and asked to talk to my manager because I "wouldn't ring him up first." This just so happened to also be the first break I was able to squeeze in for the 6 hours I had been at work.

    18. People are stupid and can't read the "push green for credit" or "please write the PLU # on bulk bags" signs, so when they do the wrong thing and you have to correct them/explain it to them, they get all mad at you like you did something wrong. People also don't put dividers between their things, and get mad when you start ringing up the next persons' stuff on their ticket.

    19. The stores are set up like actual farmers markets, and people treat them as such. You'll get a basket full of limes, six types of apples, four types of peppers, twelve random loose carrots, a pineapple, a bunch of grapes, and a stalk of celery, and they'll want you to ring it all up and bag it loose like it is. No tags, no bags, nothing to go off of.

    20. It requires you calling a head cashier/manager to your register to void most mistakes you make, as well as returns.

    21. You're always at your register, so never have time to get to know the product selection/store layout. Customers always ask you questions and get mad when you don't know how to answer them.

    22. They randomly count drawers, and mine somehow always falls up 1c-$2 off, even if I wasn't on the register most of the day. You'll have to take the fall for others a lot.

    23. You can't check in until the moment you're supposed to be at your register, and then have to walk across the store to get to where your register is. You'll get coworkers asking "why are you late" when it took you a couple minutes to get your stuff set up.

    24. We still accept checks, which take FOREVER to process.

    25. Cashiers have to do most of the cleaning at the end of the day.

    26. One of my weeks of work magically vanished in the computer system, so I haven't been paid over $300.

    27. You'll get customers who watch the screen like a hawk and comment when you make a mistake. Then you have to explain to them what "LINE VOIDED" means. And they'll roll their eyes at you. You'll also get the customers who, when you type in a produce code wrong, proceed to TELL YOU WHAT THE PRODUCT IS. Thank you, I think I know what a banana looks like. Either that or they'll get mad with how you bag their groceries.

    28. You have to pay if you want more than one uniform shirt.

    Advice to Management

    Make it more obvious to customers that you're supposed to write the PLU#s on the bags of bulk items! Cashiers can't tell apart 2018501850 types of nuts and seeds and dried berries and flours and granolas and spices!!!

    Give cashiers fair breaks, on time.

    Make a no rude customers policy...even if its kind of a joke. People might just catch on.

    Up the wages. Cashiers do a lot more than you think. We should be paid double just for dealing with peoples' complaints all day and taking the blame for everything that goes wrong in the customers' lives.

    At least one of every 25 customers asks if we have a membership card or rewards card. Make one of those, you'll thrive!

    Quit the rain checks. They do way more harm than good for your company, trust me. I see them first hand and deal with the crap the customers dish.

    Have a returns and inquiries lane!! This will make things a lot faster and prevent line backups!!

    Give us a better benefits package. We work hard for you. 15% off is a little undercutting us.

    Get back to people who want to work for you! Don't hold a hiring even every month! Get back to the people who have expressed interest, or better yet, look amongst your current cashiers and ask if anyone wants to take more hours! I can guarantee it'll be a yes!

    Stop the bag credits. If someone genuinely cares about the environment and wants to bring a reusable bag, by all means let them. But once again, it does more harm than good. They're just snippy and trying to cheat you.

    Get rid of the bagging section at the end of the lane. We don't need to watch and listen to customers ranting about us while they dramatically fix our bagging mistakes and take 40 extra paper bags for their home use.

    Along those lines, get rid of the paper bags. Grouchy old ladies saying "I wanted paper" halfway through our checkout ticks us off more than you know. Make it plastic bags only. We don't have time or patience to re bag everything because some old crabby woman wants her paper.

    Don't make us pay for our uniforms.

    Hire a cleaning crew.

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  5. Head Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprouts Farmers Market full-time

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    It was a fun place to work....very busy.

    Cons

    Pay way too low to have any quality people there.

    Advice to Management

    Management is doing their job, pushing people to work however it the company that makes it horrible. Again pay way too low to have motivation to go above and beyond!

  6. Helpful (1)

    Terrible pay and management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deli Clerk in San Diego, CA
    Current Employee - Deli Clerk in San Diego, CA

    I have been working at Sprouts Farmers Market

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice co-workers. Good hours of operation.

    Cons

    Unorganized, bad management, low pay, not enough hours.

  7. Helpful (2)

    It really sucks only gave two stars because people are nice. (Other employees)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier/Courtesy Clerk in Colorado Springs, CO
    Current Employee - Cashier/Courtesy Clerk in Colorado Springs, CO

    I have been working at Sprouts Farmers Market

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They treat the customer right but when it comes to employees its just horrible.

    Cons

    I only get 10 hour weeks when people newer than me get 25 hour weeks and I actually do my job also they hire more than they need so they don't have to pay benefits.

    Advice to Management

    Please please please take advice from your employees they run your company without them youre nothing.

  8. The joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Produce Clerk in Bixby, OK
    Current Employee - Produce Clerk in Bixby, OK

    I have been working at Sprouts Farmers Market

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good prices on sale items. Weekly paycheck.

    Cons

    Low pay, they hire outside of the company more often then promoting the hard working individuals they already have. Horrible store moral. Continually cutting hours to apease stockholders. Inept management who don't know how to communicate. This list goes on. I had to wait over 3 months to be paid for 6 hours that magicly disapered from my paycheck. Managers think is is aproprate to threaten there employes in order to get what they want, and the list could continue. they don't care about there empolyes or there customers, they simply want your time or money.

    Advice to Management

    Don't treat your employees like indentured servants. Also if customer service is your number one value make sure you have enough hours to alowe it.

  9. Helpful (3)

    Lack of Respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Grocery Clerk in Orange, CA
    Current Employee - Grocery Clerk in Orange, CA

    I have been working at Sprouts Farmers Market full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    15% employee discount on great produce. Fellow employees are very supportive and anxious to help you learn what you are doing.

    Cons

    Compensation is lower than other retailers in the same trade causing a higher than usual "revolving-door" of employees. Lack of communication between store-management and employees to the point of almost being a caste system. Store Management lack of support for employees is reflected in the way fail to support the employee and in fact discipline the employee in front of obnoxious customers. Training is often accompanied by a warning that failure to adhere to the new rules will lead to .....including termination. The H.R. Department is set up not to help affected employees but to help management root out the trouble makers! Sprouts believes in the "stick" way of encouragement not the "carrot", ironic for a Farmer's Market!

    Advice to Management

    Pay a fair wage. Treat your employees like they are humans paid to do a job and not beneath you!

  10. Helpful (1)

    Front End Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprouts Farmers Market

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The company always showed their appreciation for their employees by having employee appreciation days in the back room. Discount on food is always good, focused on great customer service.

    Cons

    The manager when i was there is very unprofessional and make you feel like your always doing something wrong. Had to have your cash drawer checked after every shift which was not a problem but waiting around after your shift has ended to be checked was frustrating.

  11. Helpful (5)

    Sucks to be a manager...

    Former Employee - Third Manager
    Former Employee - Third Manager

    I worked at Sprouts Farmers Market

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good Concept. Great products. Very active in Autistic cause.

    Cons

    Unrealistic expectation. Ordering system outdated for volume. Promo order is laughable as they allocate depending on what they and not your volume or sales history, causing backroom issues.

    Advice to Management

    Ditch the ordering system and completely revamp the way they order promo.

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