Staples Reviews

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2.0
5 Reviews
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Staples Chairman and CEO Ron Sargent
Ron Sargent
2 Ratings

5 Employee Reviews

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  1. Company Doesn't seem to Want to Evolve

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EasyTech Associate in Hiram, GA
    Former Employee - EasyTech Associate in Hiram, GA

    I worked at Staples part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good people work there reasonable hours unless your looking for 40+ a week.

    Cons

    Location is horrendously outdated infrastructure wise, I saw newer faster computers used in a Gamestop I worked in almost 3 year prior and it really makes it hard to help a customer when the computer system might as well be running off steam power. Company doesn't seem to want to give that location the hours to even try to compete with the Office Depot across the street and the Best Buy next door.

    Advice to Management

    The store management was great and they understood that there corporate management was absolutely deluding themselves in thinking that the current structure was working or there just lining there pockets in preparation for a golden parachute style company bust.

  2. Helpful (2)

    Staples is a very demanding company, with little work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA

    I worked at Staples full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    strong company, decent pay and benefits, and bonus plan

    Cons

    no training, lack of store payroll. Inconsistent messag in the from DM and RVP in the Atlanta market. Company using low cost operating model LCOM, to keep stores open. 12 to 14 people in a building with all the tasks, ads, conference calls, and the constant pressure to get tech sales and copy sales. Pay for associates is terrible. They want big sales from $ 7.25per hour associates.

    Advice to Management

    Get your head out of the sand and invest payroll in the stores. You cant operate to a profit. Put asociates in the store Stores need to have sku count reduced. Lots of dead inventory.

  3. Helpful (2)

    Thinks they're Best Buy when they're not.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EasyTech Associate in Alpharetta, GA
    Former Employee - EasyTech Associate in Alpharetta, GA

    I worked at Staples

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Name recognition: people have heard of Staples, and you can build good customer relations if you're in the right area.

    Cons

    More concerned with upselling service plans than meeting customer wants and needs. Got to the point where the manager deemed it an issue and wanted to speak with me if I sold any computer or printer without a plan, even if the customer themselves had told me I did a great job helping them find what they wanted.

    Advice to Management

    It's called Staples and you sell office supplies. If you want to compete with the likes of Frys and Best Buy change your name to Cables. Btw, your service plans for computers are seriously overpriced.

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  5. Helpful (5)

    Staples Business-to-Business Sales!

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Associate in Atlanta, GA
    Current Employee - Business Development Associate in Atlanta, GA

    I have been working at Staples

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Need a Job?! Fresh out of College! Benefits are great! Staples in general is still a strong financial and overall good company! (The Business programs just need a little help as well as management!)

    Cons

    Don't expect to be here longer than 2 years! MICRO-MANAGEMENT! Leadership by intimation! Also, there is no relationship building with customers on the sales side, which you loose after a year! Basically stuck in the same pay brack year-after-year! Good ole boy system for promotions! Compensation for sales not that great! Also, some of upper management from the Corporate office are unethical regarding leadership practices (not on the sales side)!!!

    Advice to Management

    Micro-management is not good for a company! Maybe look at getting a new program to be competitive with your true local Competition?! You have strategically beat down Office Depot and Office Max, Now focus on your new competition!
    Also, Don't think just because your Staples, everyone wants to partner with you!
    Stop being so Cocky!

  6. Helpful (3)

    Good and Bad

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales/Operation Manager in Suwanee, GA
    Current Employee - Sales/Operation Manager in Suwanee, GA

    I have been working at Staples

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Staples has a fair pay scale. The benefits are very good. The hours are fair for retail, 45-50+ hours a week for management. The company does not have excessive extended hours during the holidays like most big box retailers. However like all retail you are expected to stay late during peak seasons, (BTS & Holidays) the company doesn't require it but upper management expects it of you. If you've spent any length of time in retail management you know the hours can be grueling. Staples is the easiest I've worked with, other big box can work you upwards of 70 hours a week during the holidays for 4-6 weeks straight.

    Cons

    The communication with Hr and upper management is not quite the open door policy they'd like you to believe. As any management structure it does depend on the people in position. Internal problems are not dealt with in a timely manner. I encountered a problem with suspected internal theft which had been going on long before I was hired. I Addressed it with the Gm as well as the DM and HR. After voicing my concerns with two GM's and Three DM's and LP(yes the turn over was high when I was there) the problem was not addresed. Policy was not being followed as far as security procedures. Yet nothing was done to correct the problem.

    Advice to Management

    The best advice I could give Senior mangement would be to hold to your return policy. There are times when you have to make the exception but word is out that if you want to return a product after the 14 day return policy is up all you have to do is raise a stink and they'll take it back. Management is so afraid of a complaint that they don't even implement the policy. The shrink for the company is unbelievable due to this. Take copy center for instance, if the customer has made a type-o on their order (wrong #) and complain, they will do it over for free, not just the re-do but if you show any agitation they won't even charge you for the original order. Staple has a zero complaint policy and uses it to terminate management if they get so much as three in a two year period. Get real, most retail has daily complaints just because some people like to get away with things by complaining.

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