Staples
3.0 of 5 1,561 reviews
careers.staples.com Framingham, MA 5000+ Employees

Staples Reviews in Atlanta, GA

All Employees Current Employees Only

2.8 19 reviews

                             

54% Approve of the CEO

Staples Chairman and CEO Ron Sargent

Ron Sargent

(13 ratings)

47% of employees recommend this company to a friend
4 Employee Reviews Back to all reviews
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  • Disapproves of CEO

1 person found this helpful  

Staples is a very demanding company, with little work life balance

Store Manager (Former Employee)
Atlanta, GA

I worked at Staples full-time for more than 5 years

Prosstrong company, decent pay and benefits, and bonus plan

Consno training, lack of store payroll. Inconsistent messag in the from DM and RVP in the Atlanta market. Company using low cost operating model LCOM, to keep stores open. 12 to 14 people in a building with all the tasks, ads, conference calls, and the constant pressure to get tech sales and copy sales. Pay for associates is terrible. They want big sales from $ 7.25per hour associates.

Advice to Senior ManagementGet your head out of the sand and invest payroll in the stores. You cant operate to a profit. Put asociates in the store Stores need to have sku count reduced. Lots of dead inventory.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Thinks they're Best Buy when they're not.

EasyTech Associate (Former Employee)
Alpharetta, GA

I worked at Staples

ProsName recognition: people have heard of Staples, and you can build good customer relations if you're in the right area.

ConsMore concerned with upselling service plans than meeting customer wants and needs. Got to the point where the manager deemed it an issue and wanted to speak with me if I sold any computer or printer without a plan, even if the customer themselves had told me I did a great job helping them find what they wanted.

Advice to Senior ManagementIt's called Staples and you sell office supplies. If you want to compete with the likes of Frys and Best Buy change your name to Cables. Btw, your service plans for computers are seriously overpriced.

No, I would not recommend this company to a friend

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5 people found this helpful  

Staples Business-to-Business Sales!

Business Development Associate (Current Employee)
Atlanta, GA

I have been working at Staples

ProsNeed a Job?! Fresh out of College! Benefits are great! Staples in general is still a strong financial and overall good company! (The Business programs just need a little help as well as management!)

ConsDon't expect to be here longer than 2 years! MICRO-MANAGEMENT! Leadership by intimation! Also, there is no relationship building with customers on the sales side, which you loose after a year! Basically stuck in the same pay brack year-after-year! Good ole boy system for promotions! Compensation for sales not that great! Also, some of upper management from the Corporate office are unethical regarding leadership practices (not on the sales side)!!!

Advice to Senior ManagementMicro-management is not good for a company! Maybe look at getting a new program to be competitive with your true local Competition?! You have strategically beat down Office Depot and Office Max, Now focus on your new competition!
Also, Don't think just because your Staples, everyone wants to partner with you!
Stop being so Cocky!

No, I would not recommend this company to a friend

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Good and Bad

Sales/Operation Manager (Current Employee)
Suwanee, GA

I have been working at Staples

ProsStaples has a fair pay scale. The benefits are very good. The hours are fair for retail, 45-50+ hours a week for management. The company does not have excessive extended hours during the holidays like most big box retailers. However like all retail you are expected to stay late during peak seasons, (BTS & Holidays) the company doesn't require it but upper management expects it of you. If you've spent any length of time in retail management you know the hours can be grueling. Staples is the easiest I've worked with, other big box can work you upwards of 70 hours a week during the holidays for 4-6 weeks straight.

ConsThe communication with Hr and upper management is not quite the open door policy they'd like you to believe. As any management structure it does depend on the people in position. Internal problems are not dealt with in a timely manner. I encountered a problem with suspected internal theft which had been going on long before I was hired. I Addressed it with the Gm as well as the DM and HR. After voicing my concerns with two GM's and Three DM's and LP(yes the turn over was high when I was there) the problem was not addresed. Policy was not being followed as far as security procedures. Yet nothing was done to correct the problem.

Advice to Senior ManagementThe best advice I could give Senior mangement would be to hold to your return policy. There are times when you have to make the exception but word is out that if you want to return a product after the 14 day return policy is up all you have to do is raise a stink and they'll take it back. Management is so afraid of a complaint that they don't even implement the policy. The shrink for the company is unbelievable due to this. Take copy center for instance, if the customer has made a type-o on their order (wrong #) and complain, they will do it over for free, not just the re-do but if you show any agitation they won't even charge you for the original order. Staple has a zero complaint policy and uses it to terminate management if they get so much as three in a two year period. Get real, most retail has daily complaints just because some people like to get away with things by complaining.

No, I would not recommend this company to a friend

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