StarTek Reviews

Updated October 2, 2014
Updated October 2, 2014
104 Reviews
2.5
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
StarTek CEO Chad Carlson
Chad Carlson
33 Ratings

Review Highlights

Pros
  • Decent managers, work from home in some positions (in 9 reviews)

  • Generally, with any call center it depends on the client (in 5 reviews)


Cons
  • Call center work is always tough, but that atmosphere of we are in this together helps a lot (in 5 reviews)

  • EGO, EGO, EGO, not a good combination with customer service and sales (in 5 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Positive momentum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Mansfield, OH
    Current Employee - Operations Manager in Mansfield, OH

    I have been working at StarTek full-time (less than an year)

    Pros

    I like the leadership, I like the management, I like the friendliness and competitiveness atmosphere. I had heard a LOT of negative things about this place before starting here, but I try not to let the opinions of others become my own reality, so I am giving it a shot!

    Cons

    Compensation is a little lower than I would hope, but not unreasonable for the area here in Mansfield. There are higher paying jobs coming with some additional clients though, targeting for 4th quarter 2014!

    Advice to ManagementAdvice

    Continue to make tweaks and changes and improvements

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Too much stress, not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Cincinnati, OH
    Current Employee - Technical Support Representative in Cincinnati, OH

    I have been working at StarTek full-time (more than an year)

    Pros

    Decent managers, work from home in some positions

    Cons

    promotions are slow, training lacks seriously, and pay is far too low

    Advice to ManagementAdvice

    Get out now while you're still decent managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great place to work getting started in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Alexandria, LA
    Current Employee - Anonymous Employee in Alexandria, LA

    I have been working at StarTek full-time (more than an year)

    Pros

    The atmosphere in the IT department is very team oriented. If I ever had an issue that I needed advice on all I would have to do is send a message to a neighboring call center tech and they would offer advice on how they resolved the issue in the past. I was able to gain lots of desktop support experience in a short amount of time.

    Schedule is very flexible and as IT there is no direct manager on site. Manager/Supervisor direction is very minimal. You are given a task and due date and it's up to you on how you get it done and when you want to tackle the project. So long as you put in your time and get the work done leadership is very happy.

    Cons

    Pay scale on the low end in my market.

    This review is for the IT dept only. Other departments may have different environments.

    Advice to ManagementAdvice

    Advice to IT Management - Invest in your people and allow them to expand their knowledge base.

    Keep up the good work.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Complete Joke - No Direction - No Leaders - No Outlook

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Cincinnati, OH
    Current Employee - Anonymous in Cincinnati, OH

    I have been working at StarTek full-time (more than an year)

    Pros

    Medical benefits were at least standard, management pretends to care but secretly does not.

    Cons

    There is no room for personal growth. Company refuses to entertain better and more efficient ways of doing business. Industry best practices are not adhered to, and they are only concerned with covering themselves legally. You do get PTO but it's very little, when on salary you are expected to be available 100% of the time.

    Cult-like atmosphere, those that assimilate will do well, those that vocalize their opinions are targeted for termination. Management takes great delight in targeting employees, and slapping the hand of anyone who dares to care about a workers opinion or feelings.

    Advice to ManagementAdvice

    Consider opening yourself up to feedback. Do not make ridiculous agreements with clients. Respect employees personal lives. You shouldn't pry into why employees are sick. Don't make threats and intimidate employees into submitting to ludicrous points of view that do nothing to move your business forward. Stay out of the rumor mill. Your management......act like it. Do not promote imbeciles with no management experience w/out providing oversight and accountability into their actions.

    Adhere to your own policies regarding interviews. All qualified candidates must be interviewed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Astounding incompetence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Greeley, CO
    Current Employee - Tech Support in Greeley, CO

    I have been working at StarTek full-time (less than an year)

    Pros

    Work from home

    ***Glenn - after Startek separated my employment, Glenn, contacted me to apologize for his company and wish me the best. THIS GUY, is a diamond in the rough of an otherwise field of cow pat.

    Cons

    I was hired while living in a state that Startek did not have a working agreement with, so I had to relocate. No problem, Colorado was always on my list of places to be anyway. This is where things go downhill. I essentially had 3 days to pack up my belongings, get on a flight, and be in Colorado for the start of my training. Obviously with home based there is no relocation, so this is all out of pocket.

    Upon arrival I signed in for my training, and this is when I realized I had made a huge mistake. If you have worked a call center before, you know the drill. This was the single, worst training and onboarding experience with a company I have ever had to endure. The trainers, were not familiar with the material, or even their company policies really. Which being remote makes life difficult since you can't just walk into HR and ask benefits, salary questions, etc. There was no clear distinction of who management was. I had a few contacts that I was told were supervisors, but we had no access to other's schedules. Again, being remote this makes things interesting to say the least when you ask one or two people a question, and don't receive answers for several hours. Only to learn that is their day off, or even better, they have been in meetings all day but just decided to get back to you.

    Connectivity issues. My entire training class experienced them, ultimately leading to Startek actually dismissing us from our roles as "it was not a Startek issue". As a seasoned tech, I tried to explain this several times that I was connected to their network, clocked in, essentially I was ready to go, but was unable to access the customer database, so I was unable to log calls. At this point I was told to clock out to not affect the teams numbers. For several days I tried logging in, no success. I was then informed that since I wasn't taking calls, I would NOT be receiving my paycheck for the week I wasted waiting on equipment to show up, and for connectivity issues to be resolved.

    We were told during our interview all necessary equipment would be provided, we had 1 rotating weekend a month, and once you accept the position, you find out that is not the case. There is no partial compensation for telephone or internet connectivity. You have to purchase your own phone (they do provide the headset...which is not compatible with most hardphones, so you need to order a specific one which we didn't receive the information on until our final two hours of our last day of training. This is where the schedule now comes in. You don't get weekends off. In fact, you don't even get 2 days in a row off. Time is split, and the shift selection is terrible. Pay, well, let's just say it for what it is. They pay 9.50 an hr.

    The training staff would frequently complain and blame others within the company for things not working (not a good sign from any form of leadership). I would routinely hear that the tools available weren't the best, and really didn't work correctly as is.

    In summary. Startek sold me some beachfront property in the rockies and when I was in the fold, found out that I was underpaid, not appreciated in the slightest, management was terrible at best, and then when issues were on their end, they simply abandon their remote employees.

    Advice to ManagementAdvice

    Instead of having 3 separate interviewers from 3 separate locations selling potential employees on these positions you need to be upfront and streamline the process. You need to provide accurate information, and DRASTICALLY improve your training materials and staff.

    I started working tech support back in the 90's and have managed teams for high profile companies within call centers. I've seen this industry from it's infancy when there was no standard for service to the strict guidelines today of qp profiles and pages of performance metrics. In all of my time in this business, I have never witnessed such disarray, misinformation, incompetence, and overall lack of substance. It's obvious you are an outsourcing company and you are just putting warm meat in a chair to answer the phone. The product I was representing is a solid product from a good company. It's a shame that a good company that wants to streamline their processes through outsourcing aren't getting what they are paying for.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Only interested in moving US work off shore.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Denver, CO
    Current Employee - Operations Manager in Denver, CO

    I have been working at StarTek full-time (more than 10 years)

    Pros

    Health care benefits package is about the only good thing going for them. Plenty of entry level jobs if you can relocate.

    Cons

    Executive leadership interested benefitting their own operations groups. Has a meager At Home program that is slowly dying away and losing ground to competitors.

    Advice to ManagementAdvice

    Keep our jobs on shore on US soil. Pushing all jobs off shore is selling out the US workforce.

    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    I love startek

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative in Greeley, CO
    Current Employee - Tech Support Representative in Greeley, CO

    I have been working at StarTek full-time (less than an year)

    Pros

    Good bonus matrix if you meet your goals and have good attendance expect a nice bonus.

    Cons

    Hard to get weekends off

    Positive Outlook
    Approves of CEO
  9.  

    Its not a bad company to work for. The pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Agent in Cincinnati, OH
    Current Employee - Universal Agent in Cincinnati, OH

    I have been working at StarTek full-time (more than an year)

    Pros

    Opportunity for advancement is a plus but as I stated the company has too many employees and your more consider just a number than a value employee.

    Cons

    The pay isn't that great for the amount of work ask to do.I feel I should be making much more on the hour.

    Advice to ManagementAdvice

    I feel like I'm being micro manage at this company because of the turnover.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    So many things wrong here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Representative in Cincinnati, OH
    Current Employee - Universal Representative in Cincinnati, OH

    I have been working at StarTek full-time (more than an year)

    Pros

    You can work at home...at least until they say you have to come in then you can start looking for a new job.

    Cons

    Very high turnover (reps and managers),pay issues, constant changes, lies broken promises. Cult-ish atmosphere. crap pay.

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Contractual Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VBA Programmer in Shelbyville, TN
    Current Employee - VBA Programmer in Shelbyville, TN

    I have been working at StarTek as a contractor (less than an year)

    Pros

    The employees are very good people. They are positive and easy going. They are knowledgeable about their company and its needs. Compensation is good and prompt. the allow you to work remotely.

    Cons

    They need a little more organization when specifying the needs of a particular project and its technical parameters. The remote access of working has a little bit of a time delay, but not much.

    Recommends
    Positive Outlook
    No opinion of CEO

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