StarTek Reviews

Updated March 17, 2015
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3.0
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StarTek CEO Chad Carlson
Chad Carlson
38 Ratings

50 Employee Reviews

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  1. A positive workplace with supportive leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mansfield, OH
    Current Employee - Anonymous Employee in Mansfield, OH

    I have been working at StarTek full-time (less than a year)

    Pros

    StarTek Mansfield is better than other call centers. People there care about me and want me to have a good day.

    Cons

    Sometimes the calls are difficult or you deal with an angry customer, but I haven't had a job yet where that isn't the case. And dealing with an angry customer over the phone us a lot easier than dealing with an angry table when you're working at a restaurant!

    Advice to ManagementAdvice

    Keep up the community involvement! More businesses around here should do the kind of stuff you're doing here, sponsoring parades, saving the Christmas Lights display at the fairgrounds, all that stuff. Way to go!

    Recommends
    Positive Outlook
  2. It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Colorado Springs, CO
    Current Employee - Customer Service Representative II in Colorado Springs, CO

    I have been working at StarTek full-time (less than a year)

    Pros

    I get some experience that I can put on a resume,
    I get a regular paycheck

    Cons

    The advencement opportunities are not worth what they pay, The phone queue keeps getting messed up and sending calls that agents can't comlete because of lack of training/access for call type, Nearly impossible to get schedule changed

    Advice to ManagementAdvice

    Offer raises and/or bonuses for high performers, Pay more attention to employee safety (close on snow days), Request and follow employee feedback

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Everyday I continue to work for this detestable place, that day is the worst day of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE
    Current Employee - CAE

    I have been working at StarTek

    Pros

    My fellow colleagues. We are all in the same boat. Everyone of them care about one another and helping out because Lord knows the supervisors don't.

    Cons

    $9.00/hr. Isn't worth it. For what they put us through. They are a call center and the suits do not know how to communicate with the labor to let us know of changes we may see or deal with. They switch LOB on us w/o warning. They put people's lives at risk when weather is bad by not letting us leave without penalty but they don't reward those who stay with higher pay. We get pizza. Worth the risk? Under appreciate everything we do. Supervisors are very vindictive. Especially one. Everyone hopes she dies. Yet she is rewarded all the time. Going by script doesn't improve quality. 11 minutes per call. Quality is how you keep customers and keep them happy. Quantity is how to lose them.

    Advice to ManagementAdvice

    Learn to listen to your Labor pool.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. Alright Company That Needs Improvements

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Service Representative in Colorado Springs, CO
    Current Employee - Member Service Representative in Colorado Springs, CO

    I have been working at StarTek full-time (less than a year)

    Pros

    Full-time employment,
    Call Center work 8 hr shift sitting at a computer ,
    A steady pay-check,
    Weekly accumulate paid time off (PTO)

    Cons

    There are certain leaders/ managers who notate in a customer account to do a follow-up call, but fail to actually call customer back. If or when customers call to speak with that particular manager, then that manager has an excuse not to speak directly to the customer at that moment or manager refuses to speak with customer at all.

    The starting hourly pay might be $10.00, or $10.50. This is barely enough with the net pay/ take home pay for a single person, without any dependents.

    I have been employed with this company for 7 months, as of currently.

    Advice to ManagementAdvice

    Please start to practice INTEGRITY starting this new year of 2015.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mansfield, OH
    Current Employee - Anonymous Employee in Mansfield, OH

    I have been working at StarTek full-time (more than 5 years)

    Pros

    People work together to always find a way to make the environment better for all employees. Growing faster than any other business in the Mansfield area.

    Cons

    Can be a very demanding job. Time is money and attendance is key. As long as you have a good work ethic there is no issues. No one ever calls a call center to tell them how awesome they are so you can have a tough day with a lot of negative people. Just have to know it is not you, but the situation and find out how to move forward.

    Advice to ManagementAdvice

    Remember what it was like to be an agent.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Comfortable job with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Supervisor in Cincinnati, OH
    Current Employee - Contact Center Supervisor in Cincinnati, OH

    I have been working at StarTek full-time (more than 5 years)

    Pros

    Working from home is a huge plus. The employees that I supervise are all very hard working self starters. Our line of business is very laid back and we try to make our time at work fun.

    Cons

    Due to the programs small size it is difficult to move up.

    Advice to ManagementAdvice

    HR needs to improve. The @home segment of the business is not represented by our own HR manager and has to share an HR manager with a site. We often are overlooked due to not being 'in the building'.

    Recommends
    Neutral Outlook
  8. It's okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek

    Pros

    It is extremely hard to get fired. Once you're in, you're in for life.

    Cons

    The management up to the top of the chain feels really disjointed and the organization feels very bottom-heavy. Without the bottom-level staff, the company would fall apart and it feels as though they do not recognize that and compensate accordingly.

    Advice to ManagementAdvice

    Pay competitive wages.

    Recommends
    Neutral Outlook
  9. Have seen a lot of changes in my career. Most of them for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Technical Support in Mansfield, OH
    Current Employee - Advanced Technical Support in Mansfield, OH

    I have been working at StarTek

    Pros

    My pay, no other jobs around here with this pay. Paid time off. Insurance. Friendly. Fun. Holiday pay. Some holidays off.

    Cons

    Stressful. Can be hard to move up or stay moved up in leadership. Management not always honest. Can't always get the days off you need.

    Advice to ManagementAdvice

    Be honest and open with people. Build your relationships better with your supervisors and make them ready to take your job some day.

    Recommends
    Positive Outlook
  10. 2 people found this helpful

    Too much stress, not enough pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Representative in Cincinnati, OH
    Current Employee - Technical Support Representative in Cincinnati, OH

    I have been working at StarTek full-time (more than a year)

    Pros

    Decent managers, work from home in some positions

    Cons

    promotions are slow, training lacks seriously, and pay is far too low

    Advice to ManagementAdvice

    Get out now while you're still decent managers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Positive momentum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Mansfield, OH
    Current Employee - Operations Manager in Mansfield, OH

    I have been working at StarTek full-time (less than a year)

    Pros

    I like the leadership, I like the management, I like the friendliness and competitiveness atmosphere. I had heard a LOT of negative things about this place before starting here, but I try not to let the opinions of others become my own reality, so I am giving it a shot!

    Cons

    Compensation is a little lower than I would hope, but not unreasonable for the area here in Mansfield. There are higher paying jobs coming with some additional clients though, targeting for 4th quarter 2014!

    Advice to ManagementAdvice

    Continue to make tweaks and changes and improvements

    Recommends
    Positive Outlook
    Approves of CEO

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