StarTek Reviews

Updated June 25, 2015
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3.3
Rating Trends
Recommend to a friend
Approve of CEO
StarTek CEO Chad Carlson
Chad Carlson
22 Ratings

Pros
  • Decent managers, work from home in some positions (in 10 reviews)

  • Generally, with any call center it depends on the client (in 5 reviews)

Cons
  • EGO, EGO, EGO, not a good combination with customer service and sales (in 6 reviews)

  • This is something that happens at any call center (in 5 reviews)

More Pros and Cons

64 Employee Reviews

Sort: Popular Rating Date
  1. Okay Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jonesboro, AR
    Current Employee - Customer Service Representative in Jonesboro, AR

    I have been working at StarTek (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Opportunity to earn bonuses each month
    Easy Job
    Coachings per week

    Cons

    Randomly Follows Policies
    Unfair at times


  2. good job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Junction, CO
    Current Employee - Anonymous Employee in Grand Junction, CO

    I have been working at StarTek full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great coworkers, never a dull moment, helpful training, good supervisors for the most part, better than average benefits for area, new management

    Cons

    Not really a con, but you need to be able to adapt to change quickly

    Advice to Management

    None


  3. awsome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It was a really good experience. I really like the environment and the willing to help you.

    Cons

    Hey man ESPN is a great time way. I don't think it is the best most commonly known for his work on it and the best. . . you can only

    Advice to Management

    Nothing


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Call agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AtS in Mansfield, OH
    Current Employee - AtS in Mansfield, OH

    I have been working at StarTek

    Pros

    Lots of hours, great people to work with

    Cons

    Phone calls, career advancement for people who don't deserve it


  6. Steady work, limited advancement opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Myrtle Beach, SC
    Current Employee - Supervisor in Myrtle Beach, SC

    I have been working at StarTek (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Year round work, steady pay check.

    Cons

    Management claims they believe in servant leadership, but do not respect employees.

    Advice to Management

    Remember that agents make up the company, and without them you wouldn't have a job.


  7. Technical support Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Trainer in Mansfield, OH
    Current Employee - Technical Trainer in Mansfield, OH

    I have been working at StarTek full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    fun work place and people

    Cons

    would like to see better pay


  8. I wouldn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lynchburg, VA
    Current Employee - Customer Service Representative in Lynchburg, VA

    I have been working at StarTek

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I don't have many pros for this company except for the hours that they offer part time employees

    Cons

    the pay isn't good and they offer little chance for advancement

    Advice to Management

    they don't offer advancement for internal employees, they hire form outside


  9. Technique Supervisor I

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people are what make the job.

    Cons

    They promote servant leadership, but this is never the case.


  10. Up-Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mansfield, OH
    Current Employee - Anonymous Employee in Mansfield, OH

    I have been working at StarTek full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    culture is amazing and fun place to work

    Cons

    the only negative is pay isnt the best


  11. Call center representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at StarTek

    Pros

    Easy work well suited for workers who have difficulty standing or walking for long periods. Sometimes you can talk to very interesting people.

    Cons

    Occasionally, irate customers can be abusive and you have to take it.
    Most managers do not actually care about customer solutions but about the numbers.

    Advice to Management

    The numbers will improve as customer satisfaction improves. The resolution teams, or people who work cases, needs to be dealt with/revamped because they currently only provide rote answers. Even if they are completely off topic.



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