Starbucks

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Starbucks Reviews

Updated December 5, 2014
Updated December 5, 2014
5,133 Reviews
3.7
5,133 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,456 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

180 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stim

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    Starbucks coffee is something else you know

    Cons

    Management is something else you know

  2.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Redwood City, CA
    Current Employee - Barista in Redwood City, CA

    I have been working at Starbucks part-time (more than an year)

    Pros

    I thought the overall job was exciting and fun- the free drinks weren't too bad either!

    Cons

    Some days you hate your job, other days you love it. Depends on the personalities and work ethic of your coworkers.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Fort Worth, TX
    Former Employee - Shift Supervisor in Fort Worth, TX

    I worked at Starbucks full-time (more than 5 years)

    Pros

    free coffee, meeting new people, making disgusting drinks

    Cons

    overworked,underpaid, beat down, under valued, not heard, the culture and values are a joke

    Advice to ManagementAdvice

    listen to employees, customer service starts with valuing and appreciating your employees

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    80% turnover of external hires in management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starbucks Store Manager in Superior, CO
    Former Employee - Starbucks Store Manager in Superior, CO

    I worked at Starbucks full-time (less than an year)

    Pros

    Warm, fuzzy culture on paper. Free coffee and shift drinks. Good pay and decent benefits.

    Cons

    Frequent change of district leadership that comes with frequently changing demands. Managers are expected to complete 40+ hours of management work in 6.5 hours per week. 33.5 hours you'll be deployed as a supervisor or barista. The difference in what you cannot complete in the 6.5 hours will be expected to be complete in unpaid time. They will put you on a performance improvement plan or ask you to step down. They turnover 80% of external hires at the management level. Additionally they use GMO food, cruel animal practises, and the CEO is opposed to raising the federal minimum wage and GMO labeling. When they fire you they will tell your peers that you decided to pursue other opportunities.

    Advice to ManagementAdvice

    Support your managers by doing more than just telling them "I support you." Make the manager role a dedicated management role and not pretend it can be done completely under the current 6.5 hour constraints.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    It has been nothing short of the most stressful years of my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Starbucks Store Manager
    Current Employee - Starbucks Store Manager

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    My team and the health care benefits. It's comforting to have a few people who actually care about you to make it possible to wake up and come to work everyday.

    Cons

    No one cares if you are struggling or need help. You are just looked at as if you are this weakling who can't do anything right. I wish someone would sit down with me and just help me instead of belittle me or act like I can't do my job. They pile on more and more things to do and there is never by time to do them all. It's absolutely ridiculous.

    Advice to ManagementAdvice

    They could care less about what the store managers go through. My district managers have been nothing but rude, rude, and rude. Extremely unprofessional at every turn.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Overall great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Las Vegas, NV
    Former Employee - Barista in Las Vegas, NV

    I worked at Starbucks part-time (more than an year)

    Pros

    Great management, friendly coworkers, fun environment

    Cons

    Low pay, not enough hours

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Treat contractors like CRAP

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    Free coffee-yup, that's about it!

    Cons

    The "partners" that work here are so rude to contractors. It is annoying that they actually hire people from the stores and put them into corporate roles, just because they know how to ring up a coffee order at a SBUX. Give me a break! It is so insulting to have to work with unskilled labor so they can save a few bucks. It is beyond ridiculous.

    Advice to ManagementAdvice

    Stop hiring cashiers from the stores to work in the corporate office. Those of us who are professionals have the education and experience. It's insulting that you think by paying them less you are actually making progress.

  9.  

    Great Company ... AWFUL fellow employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Littleton, CO
    Former Employee - Barista - Starbucks in Littleton, CO

    I worked at Starbucks full-time (more than an year)

    Pros

    Great benefits. Great perks. Great facilities.

    Cons

    A lot (not all) of the people that work for Starbucks are young ignorant rude and arrogant. Which makes the working environment unbearable.

    Advice to ManagementAdvice

    The Store Managers who are usually really excellent, can't be in the store all the time. When the managers are off, the other employees (including many supervisors) behave appallingly! Especially towards each other. Upper management should have systems in place which would monitor and prevent this type of behavior.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Miserable workers, not worth the stress and belittling you feel from customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Starbucks full-time (more than an year)

    Pros

    Benefits (which are not that great), breaks, flexible, review/raise every 6 months, you do get to meet some great people as your co-workers because a lot of them will be in the same boat as you

    Cons

    Management knows how to swindle their way to slack off, make their lives easy, and yet somehow we don't contribute anything of her reviews to her district manager. Also they just made a recent change in how we run things during a shift called "playbook" and basically you have to walk around we a timer attached to you and feel like an object rather than a human who can make their own decisions

    Advice to ManagementAdvice

    It should be mandatory that the baristas and supervisors all get to contribute to the manager's annual review. I feel like things get overlooked because the manager will tell the district manager all the good things going on when he is not aware of what is actually going on in the store such as under staffing, employees who hate the job so much they create a nasty environment to be in, and a chain like reaction of laziness that trinkles down from the management.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    It was a great place to work , but the farther up I got the worse the popularity contest and favoritism got !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Starbucks

    Pros

    the benifits and my customers !

    Cons

    Upper management played favoritism and if you weren't in the club you we're screwed!!

    Advice to ManagementAdvice

    Stop asking so much of your managers if u want them to be affective than give them more admin time !

    Approves of CEO

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