Starbucks Reviews

Updated September 8, 2014
Updated September 8, 2014
4,550 Reviews
3.7
4,550 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,094 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

161 Employee Reviews Back to all reviews

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  1.  

    Working at Starbucks is as overrated as their coffee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  Carrollton, TX
    Former Employee - Barista - Starbucks in Carrollton, TX

    I worked at Starbucks part-time for less than a year

    Pros

    Free beverages during shift.

    Cons

    Pay is incredibly low for the intensity of the work. I had the pleasure of being pre-closer for most of my time with the company which was truly a nightmare because Starbucks customers lack the ability to clean up after themselves. As depressing as it it, getting to take a break from the bar and customers was the best part of the day. Baristas are rude to new hires and there is SO much drama. All most everyone complains about customers and the gross product incisively. Baristas complain about anything a customer can order. If they have make a pour over or anything that requires more effort that usual. Shift managers whose only communication with the team is negative and what has already been done wrong. My manager left for vacation after hiring me and my training was the priority of NO ONE. There were shift managers who at night required an additional HOUR to complete their work (that other shifts had no problem doing before close) and the ENTIRE team of closers had to stay behind, sometimes off the clock. Employees steal milk and who knows what else. I was so underwhelmed with Starbucks product. The fruit is dried and comes in a bag. The matcha is like 70% percent sweetener. The pastries come in these disgusting little clear bags that remind you of gross Honey Buns or some off-brand even. Not to mention they only have Soy as a not dairy substitute. Starbucks is NOT hip with trends. Tips are awful. At my location they averaged less than a dollar per hour. HA!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    This is a terrible place to work. Compensation is terrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Federal Way, WA
    Current Employee - Barista in Federal Way, WA

    I have been working at Starbucks part-time for more than a year

    Pros

    Experience, Resources, N/A, N/A, N/A

    Cons

    Co workers, Management, Company interest, Pay, Hours

    Advice to ManagementAdvice

    Please help partners make more money and be happier at work

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Don't waste your time unless you ONLY want good "benefits"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor  in  Houston, TX
    Current Employee - Shift Supervisor in Houston, TX

    I have been working at Starbucks part-time for more than a year

    Pros

    Very cheap health, vision, dental, and life insurance. Free drinks 30 minutes before & after (and during) your shift, discounts when off the clock

    Cons

    Starbucks pays just over what they are legally required, so don't expect nice paychecks. You will probably have to work on many of the holidays, and time-off requests are often ignored. There are good days and bad, just like any job, but it is not something I would recommend to anyone unless you enjoy very robotic-type jobs. There is a lot of manual labor and deep cleaning involved as well, so expect to get dirty and tired. You will clean toilets, drains, milk spills, do the dishes, etc. Also, you can't get your nails done (fake or painted), they have to be completely natural, for food safety purposes.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Nasty cashier.

    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Starbucks

    Pros

    Plenty of parking spaces in the shade.

    Cons

    Second time I visit Starbucks in key largo. Same cashier gets upset if you ask about a product. Today she got upset because we changed from a coffee to a latte before she poured it. Goodby Starbucks

    Advice to ManagementAdvice

    Get rid of people that are working against your goals. Too many other coffee shops around.

  6. 1 person found this helpful  

    Imagine if Franz Kafka wrote also H.P. Lovecraft fanfics, then add fruit flies and the Peter Principle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista, Shift Supervisor
    Former Employee - Barista, Shift Supervisor

    I worked at Starbucks full-time for more than 10 years

    Pros

    -Benefits for full time and part time (@20 hours a week)
    -Yearly restricted stock units grant
    -Accrued vacation hours after one year of employment
    -Free coffee (it may not be the crem de la crem but it still does the job so long as you avoid French Roast)
    -After five years you can get a free pen or free visor (awesome, right?) through the Starbucks Recognition program and more little gold stars at every other five year increment
    -Lateral movement within the company (transferring in-city, in-state, out of state, anywhere in the US)
    -Most of all, the bonds of camaraderie made with coworkers while in the trench.

    Cons

    -Management from top to bottom- your average store manager is nothing short of a garbage fire, rife with corruption, underhanded and unethical practices and a complete disregard for all partners lower in the hierarchy. District managers are no better if not worse, encouraging this type of behavior and reinforcing it at every turn.
    - In regards to the above, Partner Resources/Business Ethics and Compliance are absolutely powerless to intervene in anything that is not appropriate for legal arbitration. Even then, a system is in place within the management cabal to ensure that partners with real concerns about real issues are first silenced and then either outright separated for contrived slights (ensuring no Wrongful Termination suits) or face constructive dismissal (including schedule punishments, a paper trail of arbitrary correctives in order to disallow lateral transfers, denied merit increases through skewed and unfair reviews that cannot be feasibly challenged, harassment, sabotage, etc). Constructive Dismissal is a difficult thing to prove, and such is why management is encouraged to first create and then maintain a paper trail so that should authorities such as the EEOC, OSHA, NLRB, etc be contacted, said partner can simply be written off as a "performance issue, problem partner."
    -Day off requests are rarely if ever taken seriously if they are even allowed in your store; your Partner Availability Agreement is only considered a suggestion and, depending on how invested your SM is in their store, you will be scheduled far out of bounds during times you are unavailable (school, other job, family requirements, etc).
    -Unsafe working conditions including a total lack of ergonomic safety equipment and training, coupled with an unsafe work speed demanded of partners; such creates a high risk environment for injuries large and small, and your average barista is quite lucky to walk away with only lifelong carpal tunnel syndrome. This is made only worse by the lack of chemical safety training and routine encounters, sans proper training or equipment, with bodily fluids (urine, excrement, blood, even ...others..), generating a high risk of exposure to bloodborne pathogens and disease.
    -As the company has expanded exponentially since its near implosion between 2006-2008, it has abandoned its core values and its own Mission Statement. To recover, and recover Starbucks did, the company has consistently created shaky excuses to raise prices, cut labor across the board and understaff its stores (especially during the holidays), and increase employee turnover in order to remove partners making more than 25¢ above that state's minimum wage and have been with the company longer than one year. Put in perspective, 100% turnover is considered both acceptable and ideal in one fiscal year.
    -Little to no opportunity for growth or advancement; it is an unwritten requirement that you have what Starbucks is looking for in regards to unspoken quotas and media-friendly statistics- without those conditions, work ethic and top-quality performance do not matter. The personal nature of promotion goes one step further in that, regardless, it all depends on whether or not you are simply liked by management.
    -The temptation of promotion itself is used as a tool by management to exploit their workforce, speaking honeyed words of growth and advancement while they themselves reap the financial benefits of the frontline partners' work, and yet have no intention of ever assessing those willing partners.
    -Proper training is difficult to come by without veteran or caring partners in the store willing to train newhires,- with such high turnover rates and so little employee retention, quality of employee is thrown to the wayside in favor of unskilled, replaceable workers earning minimum wage. It is not uncommon for newhires to be put on the salesfloor and expected to function on their first shift with minimal exposure (a handful of videos and perhaps short walkthroughs of the bare basics if one is lucky). Some customers will pick up on this and intentionally, should they see a new face, make it their mission to harangue, hassle, swindle or embarrass that new partner. Even after twelve years, if you work a shift at a different store for a day, such a situation can be quite literally expected to happen.
    -On the topic of customers, most are actually alright. Some are absolutely amazing. Just as well, some are not, but that's just how foodservice and retail work. The true con (pun intended) is how partners are expected to treat them- despite the company mantra of Anticipate, Connect, Personalize and Own, you are somehow expected to "establish a personal, genuine connection" with each and every customer in under ten seconds (in order to keep transactions per half hour/cars per half high), yet also expected to aggressively upsell without exception. In short, a transaction, not a person- and a waste of time if they will not always spend increasingly more and more money.
    -In regards to what is to be upsold, many of the new initiatives (Evolution Fresh, Starbucks packaged lunches, especially La Boulange and Starbucks Via, etc) are lackluster at best, and universally despised and reviled by customers at worst. Stores however face repercussions for not meeting unrealistic sales goals. Many of those launches, La Boulange in particular, were pushed ahead with no regard for target markets and demographics but also cost and waste management, coupled with more unrealistic sales goals.
    -Again, unrealistic sales goals paired with a lack of labor support. Two to three baristas (the literal grand total punched in and working at the time) will be expected to generate numbers to the tune of 40+ transactions per half hour with average tickets above $7.50. With only one barista making beverages and one on both register and warming station, and with the new Playbook deployment system a third partner disallowed from assisting customers in favor of minor menial tasking (or not even a third at all), these numbers cannot be met when one factors in not only the variable speeds of baristas, hangups and bottlenecks at both the register and the handoff plane, but the simple fact that warming items have a cook time on average of a minute and ten seconds and, properly calibrated, the standard Mastrena Automatic Espresso Machine has a hard timeframe of ~27 seconds per drink (if one completely disregards the human element of speed, training, health, store setup, etc).
    -There is no work/life balance. If it is your day off, as a supervisor you can expect to be called in, especially if your store manager doesn't feel it necessary to show up to work despite scheduling themselves. Conversely, you can expect your hours to be cut significantly regardless of the printed schedule- store managers may schedule you for 38 hours, but will attempt to send you home early for 10+ of them that week and fight you every step of the way, making it next to impossible to plan a budget or even afford basic necessities. An unethical trick of store management is to not make a notation of the hours change on the posted schedule so that potentially, at a later date, documentation can be construed as the partner voluntarily acquiescing those hours as opposed to being sent early to "cut labor." The words "going to school" or "taking classes this semester" are ultimate taboos, which is ironic considering Starbucks' very minor tuition reimbursement program and new discounts through Arizona State University's online curriculum.
    -Regardless of make or quality, you will probably have to replace your shoes every six months, as the sheer stress and overall use quite literally will rip them in half, wear them soleless, melt to your socks, tear at the seams, fill with mocha or otherwise destroy them.
    -Finally, your car, should you be able to afford one (including gas, maintenance and insurance) will forever stink like a charnel house of stale coffee and rotten frappuccino splash damage.

    Advice to ManagementAdvice

    I don't even.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Sucks!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks
    Former Employee - Barista - Starbucks

    I worked at Starbucks part-time for less than a year

    Pros

    Partners are great had no issues with fellow partners management suck so bad there is so much favoritism its ridiculous you really can't grow in this company I had a fellow partner who was working for the company for 10yrs and hasn't even broken 12 dollars (free coffee)

    Cons

    Management think they can talk down to you and treat you like your nothing

    Advice to ManagementAdvice

    Treat your fellow employees better and don't promote people who don't deserve it

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Says one thing, does complete opposite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks
    Former Employee - Barista - Starbucks

    I worked at Starbucks full-time for more than 3 years

    Pros

    Team work, getting to know customers, making friends with co-workers (known as Starbucks Partners), feeling part of something special or important

    Cons

    Low paid for high labour job, long, unsociable hours, favouritism amongst management, personal experience of discrimination & bullying by store manager & regional manager. Working for a large corporate company with no real ethics or heart. If you want to sell your soul to the devil, work for Starbucks.

    Advice to ManagementAdvice

    Increase disability awareness amongst staff, including store managers, disintegrate culture of fear of discipline, review and monitor reasons for partner files, practice what you preach!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Overworked with no recognition.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Starbucks full-time for more than a year

    Pros

    Great health benefits. $25 a paycheck.

    Cons

    Worth with really dumb & unmotivated people.
    Managers think they are better than you.
    Constant labor cuts, especially near busy holidays like Christmas and around end of business quarters to show better numbers to their investors.
    You cannot talk to other workers on a real level. You have got to be 100% politically correct and beat around the problem not just tell it straight.
    Terrible pay.
    Manager turnover ratio of above 25%!!!
    You never receive recognition if you do all the work and WORK ON YOUR LUNCH BREAKS.
    If one of your workers has a problem with you, you do not have a chance to explain the situation. Managers say that "you should have never have gotten in that situation." or "if one person thinks of you this way, all people do.".
    This sounds like I am complaining and pushing blame, but no. I've been a manager of 2 other companies for 5 years, so I know what the real world is, I only took this job for the great health benefits. Everything else sucks. I feel that this huge company is one of the reasons our kids today are so weak and unmotivated. We enable them.

    Advice to ManagementAdvice

    Stop with the labor cuts.
    Higher more corporate personnel from within the company. Not just accounting, but people that have to do with in store decisions like labor or food sales should have worked from a Batista position on up.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    No thanks!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Chicago, IL
    Former Employee - Barista in Chicago, IL

    I worked at Starbucks part-time for less than a year

    Pros

    Lots of coffee and people watching

    Cons

    high turnover, no one cares about anythang

    Doesn't Recommend
  11.  

    "Partners Last" should be the creed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor

    I worked at Starbucks full-time for more than 3 years

    Pros

    Unlimited drinks, typically cool co-workers

    Cons

    Constantly cutting hours to keep employees just under the minimum to maintain health insurance. This new ASU program? It's all smoke and mirrors, just like the entire company's outlook on valuing partners, just to look good in the public eye.

    It's difficult to work for a company that boasts they put their employees first. Very few companies actually do, and that's fine. However, to give the impression that you care and that it's a priority is offensive when it's so incredibly far from the truth.

    Advice to ManagementAdvice

    Stop hiring ego-driven managers, actually consider putting partners first instead of just saying it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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