Starbucks

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Starbucks Reviews

Updated January 24, 2015
Updated January 24, 2015
5,306 Reviews
3.7
5,306 Reviews
Rating Trends

Recommend to a friend
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,554 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

194 Employee Reviews Back to all reviews

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  1.  

    Ok benefits if you don't mind pretentious customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks
    Former Employee - Barista - Starbucks

    I worked at Starbucks

    Pros

    Can be fun but hours can be crazy and varied, including closing at 11 pm and back at 4 am

    Cons

    Work Life Balance, promotions not likely

    Advice to ManagementAdvice

    Never schedule a Clopen

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    Didn't know I applied at McDonalds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Phoenix, AZ
    Current Employee - Barista in Phoenix, AZ

    I have been working at Starbucks part-time (more than 3 years)

    Pros

    There is medical benefits, and long term benefits if you're willing to face Seattle and pray to the siren three times a day.

    Cons

    Most benefits are a PR scam, as if to say "look how awesome and unWalMart we are to our partners". The ASU thing is a joke and the new awesome raises came out to a little over 2%. Training is poor and getting rid of deadbeat partners is next to impossible, so get used to being surrounded with ineptitude. The company favors perky dimwits over people who get results when looking to promote.

    Advice to ManagementAdvice

    Promote managers instead of "yes" men and don't be stingy with raises and labor.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Company has changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista, Shift Supervisor in Milwaukee, WI
    Former Employee - Barista, Shift Supervisor in Milwaukee, WI

    I worked at Starbucks

    Pros

    Benefits, environment, customers, free coffee

    Cons

    personal growth, expectations, freedom, micro-management, labor cuts, inconsistent schedule, low support from district management, poor customer service expectations, sales quotas

    Advice to ManagementAdvice

    personal days, personal growth, monetary reward for sales, less focus on cutting labor, more focus on customer service, more than minimum wage, no caps on salaries for supervisors/baristas, value seniority

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    This is not a full time job, remember this is a starting place.

    Cons

    Very little value to add other than first job experience.

    Advice to ManagementAdvice

    Mangers should be compensated justly.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Worked at Starbucks while in High school and had a second job. Not the best experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Richland, WA
    Former Employee - Barista in Richland, WA

    I worked at Starbucks part-time (less than an year)

    Pros

    When your manager is good, then its a great company.

    Cons

    Middle age people working at Starbucks are very insecure with themselves thus causing bad attitudes and a worse work environment.

    Doesn't Recommend
    Neutral Outlook
  7.  

    Good for baristas with other priorities; Horrible for managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starbucks Store Manager in Boston, MA
    Former Employee - Starbucks Store Manager in Boston, MA

    I worked at Starbucks full-time (more than 5 years)

    Pros

    Free beverages and weekly coffee mark-out; good health insurance, tuition reimbursement & 401K; good training program for baristas and shift supervisors and shift managers; partners are empowered to exercise judgment to create good customer experiences.

    Cons

    Compensation is horrible; store managers are paid below assistant managers at other retail chains such as Trader Joe's and PetSmart, although expectations of store managers are unreasonable and change constantly. Managers are expected to be on floor coverage 32 hours per week, and manage the business in 8 hours per week. Company priorities and procedures shift dramatically from week to week, seemingly on a whim, and managers are expected to change daily operations on a dime to keep up, under threat of getting called out on weekly district / regional conference calls. Upper management is clueless about daily operations. Managing labor costs to meet draconian company standards is the most important function; managers are expected to cut employee hours mercilessly to achieve this (constantly checking the weather!), and to sacrifice their own vacation days and regular days off in order to keep the business staffed appropriately to meet customer expectations.

    Advice to ManagementAdvice

    The company is going in the wrong direction (again). Executive management needs to listen more to store managers, who are on the frontline, providing the customer experience, representing the brand, hiring and training and managing the baristas and shift teams, and less to the district and regional managers who are focusing on numbers instead of customers and employees and experiences. The practice of bringing in clueless external hires from the oil and gas industry to lead district and regional management, instead of promoting store managers to these roles, is cynical and ultimately sabotaging the company's success.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Senior Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Seattle, WA
    Former Employee - Senior Financial Analyst in Seattle, WA

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Work life balance is great

    Cons

    Most of the organization is not comfortable with numbers and people refuse to work past 5 pm even work is not completed.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Worst Minimum Wage Job Available

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Avon, OH
    Former Employee - Barista in Avon, OH

    I worked at Starbucks part-time (less than an year)

    Pros

    Unlimited free drinks and a free weekly pound of coffee.

    Cons

    Customers are awful, pay is absolutely ridiculous. Frankly, I don't understand where this idea that "Starbucks is a top company to work for" came from. The company pays minimum wage and the tips received are pretty immaterial. Baristas aka "Partners" (a title that probably arose from an inside joke among the board members) are no more than indentured servants and the supervisors have an even more demanding job to perform. You are written up and reprimanded for every and any ticky-tack snafu you make. Starbucks is the epitome of why communism sucks. Work hard and be great at what you do and get treated the same way as a lazy moron who constantly screws up and lacks any work related conscientiousness. Awful job--not at all the cushy job that baristas should have. You are required to do real labor and lifting--like every shift--due to the company's inner watchdog, QASA which visits random stores to poke around. Awful company. Maybe I am biased as I was spoiled with working at Caribou Coffee three years prior to my brief stint at the Bux. This should give you an idea--began Caribou in 2008 with starting hourly wage of $8.00--I began work at Starbucks in late 2011 which a starting hourly rate of $7.75. However, Caribou has sold their operations to Peet's which means Caribou had upper-managerial problems of their own (e.g. high overhead and slow sales--thanks to large competitors like, Starbucks.

    Advice to ManagementAdvice

    Wow, where do I begin. . .

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    It was an okay experience for me not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in New York, NY
    Former Employee - Barista - Starbucks in New York, NY

    I worked at Starbucks full-time (less than an year)

    Pros

    Got free coffee drinks , pound of coffee every week for free , tips always where a plus , work in the city

    Cons

    Co-workers sucked everyone wanted to be boss , manager highly obsessed with everything being perfect , get over worked and under appreciated

    Advice to ManagementAdvice

    Everything is not always about perfection and take in value workers opinions & make them feel more comfortable to want to actually work there , if you see all workers are unhappy , managers are mean

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    A Glorified McDonalds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Designer in Seattle, WA
    Former Employee - Graphic Designer in Seattle, WA

    I worked at Starbucks as a contractor (less than an year)

    Pros

    I hear they have stock options for FTE. They also have a cafeteria that isn't terrible.

    Cons

    It has to be said, how fake do you have to be to fit in. Improving company morale couldn't get more Jonestown-y. Weekly meetings were you are forced to say something flippantly nice thing about someone with a microphone, it inevitably turns into a giant jerk circle. It felt at times like I was watching an aspirational speaker, except it wasn't.

    I actually worked here a couple times, the last time I worked here for a few weeks on the creative team, I was beyond excited ... In hindsight I can see they were lacking internal resources so badly and didn't have the management or technical resources to support additional staff. I worked there for several weeks and nobody set me up with an email or a computer that connected to the server. The clincher was that I'm an amazing self starter, but this place didn't even give me the opportunity to do those things on my own. I was there exclusively working for a specific project, and nobody even told me what the the new direction was, for real. They didn't tell me anything about it, and gave me no way to find the research on my own, or even a way to ask. My coworkers were so put off by all my questions they would audibly exhale loudly every time I would come over like they were so sick of having to deal with the local idiot. By then it was already too late, I was asked to leave for some baloney reason that another sr. designer that already FT was on the team now and I was out. I cried my eyes out. Why, I don't know, I felt like I was just set of for ultimate failure in front of people I would probably run into down the road at another agency. I know they had another freelancer come in right after me, I also know he didn't last long either. I could care less.

    I learned a lot while I was there. Mainly that no, I don't want to work for a brand that just positioned themselves into being a glorified McDonalds. Dream bigger. I will never work here again or patronage their shops. I get better coffee from actual mom and pop shops.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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