Starbucks

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Starbucks Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.7 4,291 reviews

88% Approve of the CEO

Starbucks Chairman, President, and CEO Howard D. Schultz

Howard D. Schultz

(2,916 ratings)

78% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits even for part time employees and a supportive work atmosphere(in 394 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week(in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field(in 107 reviews)

  • Store Managers and District Managers are disconnected from hourly partners(in 111 reviews)

409 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good if it's your first job, otherwise look elsewhere

    Barista (Former Employee) New York, NY

    ProsFree drinks, discounted food items, tips and benefits

    ConsPoor management, constant micromanagement, boring, rude guests, have to clean public bathroom

    Advice to Senior ManagementLook more closely at the culture being created by management. It all trickles down from those in charge and during days when the management was being difficult (most of them) there would be a very negative attitude amongst all employees.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Work is work

    Barista - Starbucks (Current Employee) Hollywood, CA

    ProsIf any reasons, it is a good first job. Nothing more.

    ConsVery aspect of the job is horrible.

    Advice to Senior ManagementStop micromanaging

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Higher management

    Starbucks Store Manager (Former Employee) Olney, MD

    ProsCustomers are awesome! Quite like family! As well as your partners are like family.

    ConsIt takes years to move up in this company. And when you do watch out. They will be on your back like white on rice. If you are high on labor your butt is on the line. Starbuck's hates overtime. Anyone who goes over gets yelled at and written up. This company does not care about it's partners like they claim. Everyone including long time partners are expendable! Watch out! you could be next!

    Advice to Senior ManagementRemember who has put blood, sweat and tears into their job! Those with awesome reviews should be taken into consideration not thrown out with the trash!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Poor college kid

    Anonymous Employee (Current Employee)

    ProsOk job but salary is horrible for the work you do.

    Conssalary, physical activity, the pace, not much advancement, training is hard in busy locations

    Advice to Senior ManagementI think you need to pay your employees better. As with other employers, no one can make a living off this.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    corporate management and directive fail

    Shift Supervisor (Current Employee) Minneapolis, MN

    Prosflexible scheduling
    constant feedback to improve performance and develop in current position
    rapidly changing, fun environment
    affordable health insurance benefit available at 20 hours average per week

    Consinconsistent weekly hours- "full-time" = 32 plus or minus
    unprofessional corporate directives- not consistent to company mission, no explanation of reasons why
    lack of development opportunity beyond current position
    unprofessional fraternizing evident at multiple levels
    lack of tools and plans to meet corporate directives

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not a place to grow.

    Barista, Shift Supervisor (Current Employee) Dublin, CA

    ProsWork - life balance, benefits.

    ConsStressful job lately and a lot of pressure and tasks. They hire outside managers with no coffee and Starbucks customer service. You can't grow with this company anymore. I used to love the mentality of this company but lately is just about profit.

    Advice to Senior ManagementYou need to compensate your people with a real salary. renting in this area is $1500/month/ 1bedroom. When you make $13/h, you need another job. Unfair.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Developing back to micro management. You are wrong. Customer is right. store manager always wrong.

    Store Manager (Current Employee) Saint Louis, MO

    ProsGood culture, values and mission *not living up to them now. Benefits are excellent. Working with people is great as well.

    ConsThe company is returning to its profit hungry micro management ways. Its a sad turn and will eventually catch up and destroy what we call the partner and Starbucks experience. But that does not exist anymore. It's all about the bottom line now. Out of all of the guiding principles, it's now about the shareholder that the company cares about. Being a store manager, be ready to be a machine, autonomy and decision making will take a back seat to constant micromanagement. Sadly, I don't believe the DMs in the company approve either, the RDOs are insane. Perhaps obsessed with ensuring no work life balance for the district managers and its obvious.

    Advice to Senior ManagementManagement.... Some of you should quit. We all have lives. While you enjoy your six figures, the store managers aren't going to put in more time than you to fix what you aren't doing ( in your job profile, read it ) that meaning being engaged in fixing and solving problems with store managers. Instead district management and above believe their job belongs on a laptop and cell phone. You are not all some CEO. If I get ahead of you and return, you won't have a job with me. Anticipate a swift separation if I could today. Peace.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It started great...but has gradually been going down

    Shift Supervisor (Current Employee)

    ProsGreat customers, great coworkers, a fun and relaxed environment, very busy at some locations. Good job for teens & college kids.

    ConsManagement is terrible, they hardly work, don't care about partner needs, district managers don't listen to partners unless customers complain.

    Advice to Senior ManagementMaybe start promoting in house instead of from other companies, go back to what Starbucks was originally about.

    No, I would not recommend this company to a friend

     

    Oh, I wanted that iced.

    Barista (Current Employee)

    Pros-Decent pay (started at 50 cents above minimum wage) on top of shared tips every week
    -Raise after your review every 6 months (or so you're supposed to...more on that in the Cons section)
    -Lots of benefits for partners working an average of 20hrs/wk
    -Great coworkers and can sometimes be a fun environment
    -Flexible scheduling (great if you're a university student such as myself)
    -Free drinks, decent discounts on merchandise
    -Free 1lb of coffee every week (or tin of tea) as a markout
    -Two 10 minute breaks (on the clock) and one unpaid 30 minute meal break during an 8hr shift

    Cons-THE most stressful and intense job I've ever had. Customers can be rude and nasty which I expected being in the food/beverage service industry but sometimes it's just downright ridiculous and they almost always come back...
    -Holidays are even more stressful because of the demand and not enough coverage.
    -Never enough partner coverage because of the way Starbucks does their scheduling. Causes even more stress and exhaustion amongst partners working (running out of things because there's no one to restock/brew coffee, run the warmers, etc. causing people to step away from their station and slow down the process of drinks being made and resulting in angry customers that take more people away from their job...it's a domino effect and a HUGE problem)
    -Takes a physical toll on your hands and wrists
    -Open 365 and our store is open from 5am-11pm.
            -Oh yeah, and you'll be scheduled for a "clopen" (closing one night, opening the next morning) more than once... this is a consistent scheduling issue in my store.
    -Issues with store management. My manager never once gave anyone their review or let them know they received (or didn't) their 6 month raise. Took her three months into the school year to get her abide by my availability. I had to miss quite a few classes every week or find someone to cover for me because I was scheduled to work while class was in session. Clearly plays favorites, multiple partners have issues with her and her drama. She is very unliked by most of my store because of her general attitude.
    -Everything is clearly run by corporate in a few select corporate stores. What may be working up there in Seattle certainly isn't working one bit down here in Texas. (Looking at you, Playbook)
    -No room for growth- either in the company or creative-wise.
    -Training is very brief and quick before you're tossed in to fend for yourself.
    -It can take at least 3-4 months before you're comfortable doing anything by yourself that isn't register or "store support".

    Advice to Senior Management-Fix your scheduling coverage policy! We're stressed out enough as it is.
    -Customers abuse the system enough as it is and know how to get their free stuff. Give us the right to say no every once in awhile because the "Just say yes!" policy results in frustrated baristas and customers who aren't afraid to be jerks the next day just to get their free "extraextraextracaramel caramel frappuccino."
    -Get rid of Fizzio. It's a nightmare and I've had hardly any customers like the drinks.
    -Nothing is ever good enough it seems. Appreciate your barista's & shifts.
    -Tattoos should not be an issue as long as they aren't deemed "offensive".

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    The customer is always right, as long as they're paying.

    Barista - Starbucks (Current Employee)

    ProsFree coffee every week and 30% discount

    ConsI have worked in many retail environments but Starbucks by far is the worst when it comes to rude customers. It's not worth the terrible pay to be dehumanized, belittled, and treated like trash. No matter how "legendary" your customer service is you are still treated poorly by customers. Customers get too comfortable and think they can say/do/demand whatever they want (including bad mouthing partners) it's extremely draining working in such a stressful environment FT. Scheduling is frustrating as well, only some people are awarded "flexible" schedules leaving others to have to scramble and cover everything else making partners exhausted and frustrated with little (if any) recognition. It's virtually impossible to advance in the company and they are very inconsistent with promotions. Company will promote inadequate ss/asm/sm and completely rush/abandon most training just to fill out a schedule then make any interested well suited partner jump through hoops to even be considered for the same position, then completely ignore those partners and hire from outside the company. And forget about trying to working in corporate, it's not going to happen. There is a serious lack of professionalism and accountability at store levels which is ridiculous since a lot of barista are left responsible for making the store run smoothly (cleanliness, sales, inventory etc). There is also a shocking amount of favoritism on the store level. Many of the shifts in my store and district have received promotions based on personal relationships/threats and are unfairly compensated( a ss in my district was given a $4 raise for offering to cover shifts at another store while they were going through a massive staff overturn). Unfortunately I've seen two store managers in my district have inappropriate relationships with partners in their store for months before any action was taken leaving the rest of the partners in those stores in a very uncomfortable position most of which ended up leaving the company.

    Advice to Senior Management-Give partners interested in advancement the opportunity to excel
    - Focus on loyal knowledgable partners they are the future of this company without them your company will fall flat
    - the "customer is always right" mentality is demeaning to partners and enables terrible behavior (from customers) we all want to make our customers happy but when it is simple impossible we shouldn't have to put up with being treated terribly
    - Starbucks as a whole needs to value it's "partners" more and enforce proper workplace behavior/ expectations.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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