Starbucks Reviews

Updated June 28, 2015
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
313 Ratings

Pros
  • Excellent benefits even for part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)

Cons
  • No existence of work life balance (in 131 reviews)

  • District managers in the Dallas area are amazingly susceptible to engaging in this gossip - it would be comical if it weren't just sad (in 140 reviews)

More Pros and Cons

579 Employee Reviews

Sort: Popular Rating Date
  1. do not recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    free coffee and food
    good customer service experience

    Cons

    condescending managers and power hungry supervisors.
    crazy hours. some nights until 11:30, some mornings at 4:30, sometimes back to back. disregard for scheduling needs.


  2. Helpful (3)

    Icy Culture

    Former Employee - Intern in Seattle, WA
    Former Employee - Intern in Seattle, WA

    I worked at Starbucks (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Starbucks is a cool company and I enjoyed learning about coffee.

    Cons

    I was disappointed in how icy/cold the environment was in the corporate office. I would walk by people in the halls and they wouldn't make eye contact. I always said hi and smiled and people seemed to be shocked when I did. I've never worked somewhere like this before and don't want to in the future.


  3. Great company Bad job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Hialeah Gardens, FL
    Former Employee - Barista - Starbucks in Hialeah Gardens, FL

    I worked at Starbucks part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits for part-time employees. 6 month review for raises. Free pound of coffee markout per week and markout beverages per week. You will likely not be able to use all they give you in a week.

    Cons

    Starting salary is about 8.25 an hour although negotiable. Understaffed, overworked, underpaid. The boss gets perks or commissions for keeping labor costs down which includes 2 baristas and 1 supervisor closing the store at night or in some cases 1 barista and 1 supervisor hiding in the back with the headset off so u can't ask for help while u serve a lobby and drive-thru if applicable. Ur 6 month review will likely result in not getting a raise. If your Starbucks has a drive-thru don't bother applying to that location. Customers who probably don't tip will expect better service because it's STARBUCKS than if they went to another fast food joint but starbucks is really run like an overpriced fastfood joint depending upon the location. -MULTITASKING HELL-

    Advice to Management

    Require supervisors to be hands on and require a minimum amount of employees to work shifts to work the new system in place. Have a separate system to monitor drive-thru and food while the other deals with the beverages.


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  5. Shift Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Chicago, IL
    Former Employee - Shift Supervisor in Chicago, IL

    I worked at Starbucks (More than 8 years)

    Pros

    Workers get free drinks while working. It's a good pick-me-up.

    Cons

    Abilities for promotion are very difficult. There was inconsistent communication from management.


  6. Stressful but you learn a lot

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in New York, NY
    Former Employee - Shift Supervisor in New York, NY

    I worked at Starbucks full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    You are put in situations that will help you for future jobs

    Cons

    you are sometimes put on the job is stressful situations that you have to think on your feet

    Advice to Management

    Keep up the training


  7. starbucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in San Jose, CA
    Former Employee - Barista in San Jose, CA

    I worked at Starbucks (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -free coffee
    -good tips
    -great benifits
    -1 free lb of coffee every week

    Cons

    -tiring
    -not for someone who isnt a morning person
    -abusive management
    -schedule not as flexible as they tell you it is

    Advice to Management

    try to not be so infavor toward shift supervisors. i had a horrible experience working for starbucks because i was being bullied by my supervisor and manager.


  8. Barista

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista Trainer in Brooklyn, NY
    Former Employee - Barista Trainer in Brooklyn, NY

    I worked at Starbucks (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Stocks, flexible hours when necessary. 401k

    Cons

    Horrible management team. Lazy co workers. Rude customers.

    Advice to Management

    Replace yourselves.


  9. National Accounts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Manager in New York, NY
    Former Employee - National Account Manager in New York, NY

    I worked at Starbucks full-time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great benefits, strong brand, high quality products, smart work force

    Cons

    low pay, arrogance, middle management is rife with politics,

    Advice to Management

    Don't lose sight of the values and vision that got you here...


  10. unpaid wage, poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Fort Lauderdale, FL
    Former Employee - Barista in Fort Lauderdale, FL

    I worked at Starbucks part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Friendly environment, health coverage, flexible schedulet strong training

    Cons

    Lax mgmt, incomplete record keeping, refuse to correct errors lost vacation pay, big screwups & years of stone walling to remedy, cold callous and violate federal labor laws, herd instincts when repeatedly asked to fix problems. pass the buck very large modus operandi, sexism atmosphere and preferntial mgmt style. bullying, ignore employee theft, weak very weak store mgr in south florida company stores. frustrations, harrasing atmosphere.

    Advice to Management

    address weak managers. timely followup to assure change is made. giving local stores authority encourages or allows serious problems to continue. frequent turnover due to hassles and below living wage..stop promoting great benefits when wages don't give baristas means to cover basic living needs. many baristas must have 2nd and 3rd jobs. early opning IF you love awake at 4 am to open store at 5:30 or 6 am!!! long long time to promotions.


  11. Thoroughly underwhelmed.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Houston, TX
    Former Employee - Barista - Starbucks in Houston, TX

    I worked at Starbucks part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Benefits are definitely a major plus. Hiring process is quick and simple - they'll hire just about anyone and everyone as a barista.

    Cons

    Training consists of two 3-hour shifts a week for three weeks with almost no hands-on exercises. Even upon receiving barista certification, I felt wholly inadequate at my job. Terrible, clunky point of sale system. Poor food quality. Customers are demanding and often extremely rude and standoffish. Work environment could be described as insufferable. "Values" are there on paper but are almost never put into practice. Hourly workers are generally treated as expendable resources rather than people. Literally could not quit fast enough once I found another job.

    Advice to Management

    As a fast food chain (and let's be honest, from the microwave oven food to the drive-thru window with the timer, this is what Starbucks is), job training should be swift and hands-on rather than slow and computer-based. Work environment would improve greatly with better, more effective shift supervision.



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