Starbucks

  www.starbucks.com
  www.starbucks.com

Starbucks Reviews

Updated November 25, 2014
Updated November 25, 2014
5,002 Reviews
3.7
5,002 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,389 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

471 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Run FAR away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista Trainer in O'Fallon, MO
    Former Employee - Barista Trainer in O'Fallon, MO

    I worked at Starbucks full-time (more than an year)

    Pros

    401k plans,
    Stock options
    Some friendly customers
    CEO is a (money hungry) good guy, who isn't afraid to stand up for what he believes in.
    It's Starbucks, so if you ask for full time, they'll give you full time.

    Cons

    Terrible hourly pay
    Raises are a joke
    Overworked
    Schedule is week by week, and depending on your manager, you won't know what your schedule is until a day or two before the week starts.
    Although you'll meet a handful of friendly customers, and might even make a few friends, the greater majority of your job is dealing with unthankful idiots.

    Advice to ManagementAdvice

    Although Starbucks usually promotes from within, the managers rarely sympathize with you or your fellow baristas. Supervisors are your only hope for sympathetic "management" but they're first to get yelled at, so more often than not they're going to side with management.
    A long day at Starbucks feels like hell, and management rarely rewards that.
    Management focuses on your negatives instead of what you bring to the table.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Overworked and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Los Angeles, CA
    Former Employee - Shift Supervisor in Los Angeles, CA

    I worked at Starbucks full-time (more than 3 years)

    Pros

    If you need health insurance, but can't work full time, this may be a company to look into.

    Cons

    Baristas are constantly calling out sick, and those of us with other obligations are pressured to work on days off.

    Advice to ManagementAdvice

    Many of us work hard to get promoted to the role of shift supervisor, yet once we reach that goal, the workload increases tremendously without the pay to match. Many of us have children we need to support, and some of us are also going to school to have a better career path. The company burns out good workers by expecting us to pick up the slack from others. Please consider treating shift supervisors better. i've already left, but would have stayed if I felt the company valued its employees.

    Doesn't Recommend
    Approves of CEO
  3.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Charlotte, NC
    Former Employee - Barista - Starbucks in Charlotte, NC

    I worked at Starbucks part-time (less than an year)

    Pros

    I loved entracting and building relationships with the customers.

    Cons

    The managment wasn't very friendly there was too much drama

    Advice to ManagementAdvice

    Tresy employess how you want to be treated....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Seattle, WA
    Former Employee - Technical Analyst in Seattle, WA

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Free coffee and cool people.

    Cons

    Working in IT at Starbucks was like being an exploited data farmer. Very unrealistic demands as far as timekeeping.

    Advice to ManagementAdvice

    Hire internally. You have the talent sitting in a cubicle, go talk to your team mates.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Ok for a college student with barely any bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Akron, OH
    Current Employee - Barista in Akron, OH

    I have been working at Starbucks part-time (more than an year)

    Pros

    Awesome health insurance, free drinks while you are working and a free pound of coffee a week.

    Cons

    The people I worked with (except my boss) were amazing, that's the only reason I stayed that long. With the pay I got, I was in no condition to live by myself or with roommates. I cannot live on coffee. We were always slammed and always understaffed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than 3 years)

    Pros

    The pros: the fellow Baristas are always interesting, and wonderful people. The daily interactions are always unpredictable and you can very well may take away a good deal of interesting memories.

    Cons

    The Cons: horribly low pay, not competitive at all. Absolutely no compensation for extra training, like coffee master and or Barista trainer. The pay raise to become a shift is dismal. The perks are paltry at best. You get a free pound of coffee a week, big deal. The benefits pancake was ok when I started, but they reduced what you get for what you day for when I left. The back of the line is poorly planned and ergonomically incorrect the set up of most stores are devastating to the human body. Corporate changes policies every month. The customer just say yes policy facilitates disgusting behavior by the customers. For instance they would often ask for us to altar the breakfast sandwiches. they are already made. No one had any sort of food preparation certification, and I don't know if Starbucks officially condones it. The stores are often understaffed , and they require you to not just make the drinks, brew and endless cycle of coffee, clean, ring up customers, attend to their retail needs, call the line , grab pastries, wipe down tables, check the bathroom; all of this while you are "connecting" with the customer. Sometimes there would be 3-4 people on and the line would be out the door. Let me reiterate .......the pay is horrible.

    Advice to ManagementAdvice

    I have no advice because this company will change nothing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Charlotte, NC
    Former Employee - Shift Supervisor in Charlotte, NC

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Affordable health insurance, partial tuition reimbursement, free pound of coffee weekly. The perks are many. Great for someone in high school or working through college.

    Cons

    Starbucks has a bad habit of fixing what isn't broken. They are constantly tinkering with tried and true recipes and methods, and they do not equip their employees on the front lines to deal with the backlash.

    Advice to ManagementAdvice

    Invest in your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Streets of Woodfield Starbucks hours and workload is a killer. Burnt out in only four weeks.

    Current Employee - Barista in Schaumburg, IL
    Current Employee - Barista in Schaumburg, IL

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    Nice partners. Good benefits if that's what you're working for.

    Cons

    Minimum wages first grueling 8-9 hour shifts till 1:30 am

    Advice to ManagementAdvice

    Hire more staff in this busy store

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    An okay job for some one with low expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Burlington, VT
    Current Employee - Barista - Starbucks in Burlington, VT

    I have been working at Starbucks part-time (more than an year)

    Pros

    In my experience the co- workers have always been good.

    Cons

    The pay is rediculous and we are often verbally abused by customers with little to no recourse.

    Advice to ManagementAdvice

    Pay us a higher wage and it would decrease turn over thus increasing customer satisfaction and return rate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    6 year partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Willoughby, OH
    Former Employee - Barista in Willoughby, OH

    I worked at Starbucks part-time (more than 5 years)

    Pros

    flexibility, benefits, good relationships with coworkers

    Cons

    low pay, too much demanded of you in little amount of time

    Advice to ManagementAdvice

    things were better when I started. The longer I was there the more micro managed and stressful it became.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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