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Starbucks Reviews

Updated March 2, 2015
Updated March 2, 2015
510 Reviews
2.0
510 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
510 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

510 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Dirty work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Island Park, NY
    Former Employee - Barista in Island Park, NY

    I worked at Starbucks part-time (less than a year)

    Pros

    Great benefits like free bag of coffee/tea every week, free item for snack/lunch, health benefits deducted from paycheck, paid vacation after a year

    Cons

    -A lot of cleaning..since I was the new comer I would end up taking the trash, sweeping, mopping, cleaning the bathroom..basically all the dirty work.
    -bad store management..our store would run out of basic supplies like caramel sauce, mocha powder and of course the customers would take it out on the baristas. Also poorly training new comers such as myself..
    -I requested a transfer before moving to another state and the SM didn't take it well since not many people are willing to work night shifts. Still waiting on the "transfer" since its been over a month and no word.
    -coworkers are cliquey...not welcoming to new workers

    Advice to ManagementAdvice

    Upper management and SM's need more communication. Better training for new comers. Don't treat baristas like slaves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks part-time (less than a year)

    Pros

    good benefits-pleasant and helpful co workers

    Cons

    low hourly wage, little upward mobility

    Advice to ManagementAdvice

    pay more to hourly employees

    Doesn't Recommend
    Negative Outlook
  3.  

    Not worth your sanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Duluth, GA
    Current Employee - Shift Supervisor in Duluth, GA

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Meet some great new people and friends. Very stable!

    Cons

    Not enough pay to deal with the nasty customers, unprofessional management, constant changes in the company that makes no sense majority of the time. The promotions of some individuals are just based upon available.

    Advice to ManagementAdvice

    Come up with better hiring techniques because these same no good baristas who are hired are the same store managers that got promoted. Stop with this Customer always right crap, they are not always right matter fact their only right 30% of the time. Protect your workers more and care more for us, show better appreciation starting with higher pay raises.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Don't get paid enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Mission Beach, CA
    Former Employee - Barista in Mission Beach, CA

    I worked at Starbucks part-time (less than a year)

    Pros

    Cool coworkers, free drinks, coffee knowledge

    Cons

    Early mornings, terrible management, high employee turnover

    Advice to ManagementAdvice

    The actual job itself is high-paced and busy all the time. Try to pay your employees a little more than minimum wage.

    Doesn't Recommend
    Negative Outlook
  6.  

    Sucks the happiness out of you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Los Angeles, CA
    Current Employee - Shift Supervisor in Los Angeles, CA

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    Sometimes awesome coworkers.
    Some nice customers who could make your day good.
    Free food, free drinks, raises.

    Cons

    Drive thru stores are horrible, demanding, and have a high turnover. Way harder than cafe stores with the same pay. If you can choose, work for a cafe.
    Customers can make your life hellish, especially when you see the same faces every day.
    Raises arent what they used to be.
    School reimbursement isnt what it used to be.
    During health audit season, it is extremely stressful to keep the store spotless 24/7 in fear of the in-company, hardass "health auditors" who want to see you touch absolutely nothing and wash your hands constantly.

    Advice to ManagementAdvice

    Treat your employees like people, not like disposable nothings.

    Doesn't Recommend
    Positive Outlook
  7.  

    Benefits great, but company does not care for its retail store employees as it used to.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Charleston, SC
    Current Employee - Barista in Charleston, SC

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    Good Health Benefits, however best plan has $30.00 co-pay for standard office visit. Copay is 50.00 for any doctor considered a specialist. One can enrol in a 401k and also receive stock options (after one has been there a few years),. Schedules are generally flexible and will accomodate school schedules. Company offers to pay cost of college education, but only if one attends the school company has chosen.

    Cons

    There have been increased work requirements and expectations, and concurrent cutbacks on the number of employees on each shift. Company, at same time is enjoying highest profit margins ever.. Busiest store in district frequently has only 3 people to cover a shift, when once there were 5 or more. Employees generally feeling stressed, exhausted, and discontent. Most salaries fall between 7-8 dollars/hr plus medical benefits. There are one or two 10 minute breaks depending on length of shift; over 6 hours, employees are allowed a 30 minute "lunch" or "dinner." There is bullying, by management and peers that the company warns against but does not effectively intervene or address. Employees encountering work bias, ethical issues, or other workplace issues are directed to call "partner resources," which listen well, but do not actively help employees resolve issues at all, or in anything approaching a timely fashion. Lots of criticism, very little genuine, compassionate support. For $8.00+/hr it is hardly worth being asked to work so hard for such insufficient pay. Most people are there for benefits. Emplpyees who have been with the company for many years are disappointed by the decrease in effective support from company administration and management. District and regional managers will support store managers and shift supervisors over baristas. The values espoused by Howard Schwartz exist in print onlyl most people are looking to leave, but are locked in because of lack of work place skils, health benefits, or they are going to school. In summary, the company says it does much to support employees in its stores, and it does next to nothing if real issues arise. Generally, schedules differ each day and lack of consistency is stressful. Depending on the store manager, some stores are better interpersonally than others, and work can be enjoyable.

    Advice to ManagementAdvice

    Live up to the espoused va;ues. Take better care of baristas, who work harder than most for minimum pay, and if they can afford the cut in their paychecks - they work for their health benefits as well. Your stores are only as good as their managers, so choose and train managers and district managers well.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    It is not what you expect.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista
    Current Employee - Barista

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    Free pound of coffee a week
    Free food item
    Free drinks while working
    Great benefits available to all employees

    Cons

    New pay scale hurts employees that have been working there for years and raise amounts are no longer determined by work ethic, but are equal for everyone.
    Bad work/life balance
    A lot of work for little pay

    Doesn't Recommend
    Neutral Outlook
  9.  

    waste of time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    you get free drinks and food and cheap coffee

    Cons

    people, environment, reviews, and everything else.

    Advice to ManagementAdvice

    get it together.

  10. 1 person found this helpful  

    Not as adervertised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supply Chain Planner in Seattle, WA
    Current Employee - Supply Chain Planner in Seattle, WA

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    Some good people, free coffee, cool building, commute reimbursement, good place for lunch, shuttle service, diversity in the work force is welcomed

    Cons

    Terrible leadership, job insecurity, unhealthy environment. Management that has a lack of quality experience in their fields. They do not take care of their corporate employees. No parking. Nothing gets done without 1,000 meetings to make a decision. To many managers, directors, VP's. No work life balance.

    Advice to ManagementAdvice

    Create a healthy environment that allows people to speak out and help try value. Allow for work life balance and autonomy.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    The worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Overland Park, KS
    Former Employee - Clerk in Overland Park, KS

    I worked at Starbucks part-time (more than a year)

    Pros

    Need a paycheck to eat

    Cons

    They suck at totally everything

    Advice to ManagementAdvice

    Bye

    Doesn't Recommend
    Negative Outlook

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