Starbucks Reviews

Updated October 17, 2014
Updated October 17, 2014
4,763 Reviews
3.7
4,763 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,235 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 434 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 219 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 123 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 133 reviews)

More Highlights

1,854 Employee Reviews Back to all reviews

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  1. 55 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than an year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good people working for a good company trying to do great things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista, Shift Supervisor in Seattle, WA
    Current Employee - Barista, Shift Supervisor in Seattle, WA

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    The best thing about being a partner (Starbucks employee) is the quality of the people you will work with and meet while working for the company. The employee compensation package is fair for the industry and benefits all employees (including part-time) who work a minimum of 23 hours per. week. Hourly pay for most baristas begins at minimum wage plus tip share. Reviews for raises and/or promotion opportunities occur a couple of times a year. Starbucks matches 401(k) retirement contributions at 5%. They provide a Blue Cross Blue Shield health insurance plan. They have a company stock investment option available to partners.

    Cons

    The starting hourly pay is low, and the hours are part-time. The turnover rate can be high in some locations. Scheduling may be a challenge. Tip rates can vary wildly depending on the store's location and business volume. Satisfaction in this company is largely dependent on your relationships with your coworkers, so if they're not positive one's, you probably will not enjoy your job. The company has a strict dress and appearance code that does not permit tattoos, piercings, or other visible expressions of individual personality. The challenges of retail and customer service are combined with the challenges of food service.

    Advice to ManagementAdvice

    Increase the base pay for hourly employees. Match 401(k) contributions up to 10%. Increase the number of full-time employees averaging (40) hours per.work week. Consider making some full-time shift supervisors salaried employees. Expand Starbucks College Achievement Plan to include technical/associates degrees, and post-graduate degrees.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Big changes in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Great Benefits, Flexible Schedule, Nice perks, simple dress code, good co-workers

    Cons

    Major changes often not explained well by low level management due to lack of communication from senior management.
    Currently a large focus on "food program" and lack of focus on coffee.
    Managers under scrutiny for labor, thus causing short staffing on the floor which causes extremely stressful workloads for the partners. Difficult to maintain extremely high cleaning standards due to short staffing.
    Expecting baristas to work like robots.
    No work life balance for Store Managers.

    Advice to ManagementAdvice

    Better communication from senior management, better training for lower level management, allow extra labor for your high expectations of customer service.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    Great Culture, great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks full-time (less than an year)

    Pros

    I have loved nearly everyone I've worked with at Starbucks, and the leadership tries hard to value it's employees.

    Cons

    At times they can actually be too nice. Sometimes hard to get decisions made.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Starbucks was a fun place to work but can be very busy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Rohnert Park, CA
    Current Employee - Barista in Rohnert Park, CA

    I have been working at Starbucks part-time (more than an year)

    Pros

    Fun coworkers, nice management, free drinks.

    Cons

    Customers are very demanding and the store can get hot and busy.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    A lot of fun and good benefits, but a lot of work as well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in San Francisco, CA
    Current Employee - Shift Supervisor in San Francisco, CA

    I have been working at Starbucks full-time (more than an year)

    Pros

    Fun people, good benefits, flexible hours, opportunities for growth to a manager
    Perfect place if you are in college
    Perfect place if you don't want to go to collage but want to make somewhat good money

    Cons

    busy work, picky customers sometimes, a lot of responsibilities for little money
    They somewhat try to convince you that coffee is the most important thing in the world and you have to think about it day and night

    Advice to ManagementAdvice

    If you double the responsibilities of an employee, you should double their pay rate

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Hard work, pay could be higher.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Indianapolis, IN
    Current Employee - Barista in Indianapolis, IN

    I have been working at Starbucks full-time (less than an year)

    Pros

    People are fun to work with, friendly and productive. Benefits are good, and qualification is only 20 hours per week. People are getting promoted quickly. Barista position requires lots of skill, and you learn a lot from that.

    Cons

    Pay could definitely be higher, given the amount of skill required to perform tasks well. But the benefits do help.

    Advice to ManagementAdvice

    In hiring managers and district managers, hire more from within, not externally.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Overall a good place to be

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Delran, NJ
    Former Employee - Shift Supervisor in Delran, NJ

    I worked at Starbucks full-time (more than 5 years)

    Pros

    Good benefits-health, free coffee, stock, and college funds.

    Cons

    college funds are only for people using a degree in things they can do at starbucks such as business. Managers and DM's in my experience dont "manage" they are more friends and it makes to much drama

    Advice to ManagementAdvice

    Overall my experience at starbucks was good until my last year where they started bringing management from outside the company. I have worked there for 7+ years and had to train managers how to do my job so they could become my manager in a month. Which I think hurts as someone who had wanted more from the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great crew, not an easy job employee needs to be very detail oriented a team player and able to multi-task.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Atlanta, GA
    Current Employee - Barista in Atlanta, GA

    I have been working at Starbucks full-time (more than an year)

    Pros

    Great benefits, weekly markouts, 401k and insurance for part time employees

    Cons

    Cleaning and low wages, dress code, not a big opportunity for promotion.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Fast paced, great company, wonderful people, awesome product!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starbucks Store Manager in Saint Paul, MN
    Former Employee - Starbucks Store Manager in Saint Paul, MN

    I worked at Starbucks full-time (less than an year)

    Pros

    Great people, great product, flexible schedule, develop and manage your own team, given the freedom to run your own business.

    Cons

    Fast-paced, dealing with angry customers, less than ideal work-life balance. work holidays

    Advice to ManagementAdvice

    Communication improvements to all levels of business operations

    Recommends
    Neutral Outlook
    Approves of CEO

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