Starbucks

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Starbucks Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.7 4,281 reviews

88% Approve of the CEO

Starbucks Chairman, President, and CEO Howard D. Schultz

Howard D. Schultz

(2,910 ratings)

78% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits even for part time employees and a supportive work atmosphere(in 394 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week(in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field(in 107 reviews)

  • Store Managers and District Managers are disconnected from hourly partners(in 111 reviews)

1,671 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

    2 people found this helpful  

    Great benefits, realistic expectations, getting a bit too much like 'Fast Food'...

    Shift Supervisor (Current Employee) Glenwood Springs, CO

    ProsYou can work as little as 20 hours per week and get full-time benefits. Discounts and free coffee. Customer interaction. Some stores are awesome and you get to see regular faces and connect and enjoy great coffee together. Store Management teams are ususally great and really mean well. For the most part, great environment.

    ConsThe company is beginning to feel like a high priced McDonalds. Becoming very corporate fast food... People (customers and partners) are mattering less and less and more focus is being put on numbers, profits and bottom lines. Less training = less knowledgeable partners = terrible service and no kind of consistency. Higher up management is more often than not completely unexperienced and newer to the company than most of the partners ACTUALLY WORKING in the stores. They are not there to help, they are not team players, they only exist, form what I can tell, to criticize.

    Advice to Senior ManagementRemember why Starbucks is awesome! People and great coffee! Customers should feel important! Partners should have fun, love serving up the most delicious beverages and be empowered to connect with one another and their customers. We're Starbucks! We're going to make money! Let's get back to the people who make that possible.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great company if you can handle it

    Barista (Former Employee)

    ProsThe benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    ConsIf you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to Senior ManagementDrop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
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    • Approves of CEO

     

    good experience to see the world behind the register

    Barista (Former Employee) Williamsburg, VA

    Prosgood benefits, flexible hours, good company values

    Conshourly wage not that great, culture can be more close knit, the store that i was a barista at was just too busy

    Advice to Senior Managementmore bonding activities would be nice so feel like a real family, compensation should be more than minimum wage esp considering we were the busiest store in the area

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    • No Opinion of CEO

     

    Hard, cool, & fun

    Barista (Current Employee) Knoxville, TN

    ProsAwesome benefits, although I never took advantage of them because I feared getting tied too closely to the company. The store I work at is VERY proactive and my general manager is very close to the regional manager, and goes by all the right rules. The training I had and the people I work with all make you feel as if their job is very important. Everyone works very very hard, even if they bash it at times. They have regular evaluations/raises. I even get discounts on random things through starbuckspartnerdiscounts.com (most of them are ads, but I do manage to get 40% off movie tickets, which I have taken advantage of.

    ConsCustomers can be absurd. Its annoying when people order off of the "secret" menu and don't know the recipe and treat you like an idiot for not knowing it. There are a ton of things to memorize, and it can be overwhelming, especially for someone who doesn't even like coffee (like me). The fast paced environment can be overwhelming, especially if you feel like crap. People at my store make you feel like such a lazy bum if you're not working or don't understand something. Basically, YOU ARE MOVING 24/7 and if you're sick or sad, it doesn't matter, you work the same as if its the best day ever and you're getting paid minimum wage for it. Its pretty crazy for how hard you're working.

    Advice to Senior ManagementCooperate could do a better job about being straight forward with their promotions. A lot of people freak out because they think that Starbucks will pay 100% for your college. Thats not the case AT ALL. I also wish base pay was higher..

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Give us more time!!

    Store Manager (Current Employee)

    ProsI get to create relationships with regular customers and feel like they're family!
    I believe we have a quality product and strive to make every customer enthusiastically satisfied!

    ConsUnrealistic expectations make you always feel behind the ball/rushed/like there's not enough time to get everything done.

    Advice to Senior ManagementYour store managers are holding the puppet strings for every movements of your front line- your baristas and shift supervisors. We are the ones who set the tone and hold them to the standards and communicate important information and set the examples and ... We WANT to make their experience at work a positive one, but ours isn't!! Removing labor hours and trimming all the fat away from everything makes the expectations near impossible and not only that but it removes that positive experience at work. It runs your people who you value so much into the ground. I think if you really want to put a value on the customer experience and the partner experience , you need to rethink how much you value our time. We come to work to make excellent coffee, to put smiles on peoples faces, to connect with our community....but come work one day in our stores with the labor you allot us and the amount of tasks you expect us to complete. As someone who ALWAYS believed in our company and who always does what's asked of me, I'm disappointed as a partner in how much I feel like I cannot do my job within the parameters we are given. If you gave us more hours I'd stay.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
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    • No Opinion of CEO

     

    Great company, but varying experiences between stores.

    Barista - Starbucks (Former Employee) Jacksonville, FL

    ProsMost of my co-workers were friendly. My performance expectations were mostly consistent, like other established processes in the company.

    ConsDrive-thru duty is taxing to my mind and body. Do not work at a store that has a drive-thru unless you really want to become robotic and not appreciated. Pay raises, advancement, un-equal tip rewards based on store location - not based on performance.

    Advice to Senior ManagementPay higher wages and eliminate tipping.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

     

    Good

    Anonymous Employee (Current Employee)

    ProsScheduling, status , Starbucks!, free drinks, having this experience for working with Starbucks was good and I can take this elsewhere

    ConsIt was a good experience and I was happy but I worked at the Starbucks inside of target so don't expect to get breaks or backup when your overwhelmed with guests and restocking.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Overall, it was a great experience

    Shift Supervisor (Former Employee) Missoula, MT

    ProsStock options, great and affordable health care

    ConsOur store never retained a manager for more than a few months

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Excellent place to work while needing a flexible schedule.

    Shift Supervisor (Current Employee) Tacoma, WA

    ProsThe flexibility was great. Benefits are available at 20 hours/wk. If you move, chances are you would be able to transfer to another store without any trouble.

    ConsAs with any company, your immediate supervisors make a huge difference in whether or not the work place is enjoyable. Some baristas make more than the shift supervisors, dependent on length of service. The amount of responsibility for the low pay is disheartening.

    Advice to Senior ManagementEncourage your DMs to hire from the inside when assistant and management positions are available.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    An excellent place to work, but be careful taking a promotion

    Anonymous Employee (Former Employee)

    ProsFlexible hours, amazing benefits, community involvement! Training program is complete and concise, and there is a big focus on employees being comfortable in their roles. When you find the right store, you're definitely a family.

    ConsStores are very independent of one another. One store will be amazing, and the next will beat you down. Upper management does not get involved in employee conflicts at all, there is rarely, if ever, disciplinary action taken on things that need it.

    Advice to Senior ManagementListen to your employees more!

    Yes, I would recommend this company to a friend

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