Starbucks Reviews

Updated May 1, 2015
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
8 Ratings

Pros
  • Excellent benefits even for part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)

Cons
  • No existence of work life balance (in 131 reviews)

  • District managers in the Dallas area are amazingly susceptible to engaging in this gossip - it would be comical if it weren't just sad (in 140 reviews)

More Pros and Cons

12 Employee Reviews

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  1. Would have been great if my store had had a decent manager.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Washington, DC
    Former Employee - Barista in Washington, DC

    I worked at Starbucks part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Free coffee. My coworkers were almost all great people. I personally enjoyed making drinks and formed relationships with some of our regulars. Generally an easy job once you've gotten used to things.

    Cons

    My specific store experience was pretty much a nightmare. My manager was horrible in general - inappropriate, unprofessional, and he had unrealistic expectations of what a full-time college student could handle (one scheduled me to work a 30 hour week during midterms and frequently scheduled people on their religious holidays after they had requested off).

    But that was small change compared to the main issue I had here. I had a certain coworker who, from the very first day I worked with him, began a pattern of sexual harassment that went on for about six months before I finally took it to management. I filed a written report but my manager shoved it under the rug after asking me many victim-blaming questions ("but did you ever ask him to stop?"). Not only did he not fire this partner, who already had a poor work and behavior record, what's worse, he did not uphold the confidentiality of my report so that I no longer felt fully comfortable coming into work. I eventually called the corporate business ethics department, who launched an investigation but STILL never got back in touch with me after the initial phone call.

    In retrospect, I can't believe it took me so long to quit but I'm very glad I did. That being said, I don't think that the job itself is necessarily set up to be the hellscape I went through. If Starbucks would just hire better managers and exercise better oversight, it would have been a much better work experience.

    Advice to Management

    Get rid of managers who pull stunts like this. It's not okay and someday soon you'll get a class-action suit over it.


  2. Not liking it

    Current Employee - Barista in Lorton, VA
    Current Employee - Barista in Lorton, VA

    I have been working at Starbucks part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Nice partners, free drinks & pastries. Some customers are so nice they make your whole day. Store smells like coffee.

    Cons

    Too much cleaning with so little staff in such an unreasonably short amount of time. Rude & demanding customers act as if there life depends on it to get their coffee immediately. Some customers treat us as if we are robots. Way too much multitasking. Manager is way too impatient. I feel as if the company cares more about the customer than the partners.

    Advice to Management

    Be patient with new baristas & stop freaking out over the tiniest things.


  3. My time at starbucks was annoying.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Washington, DC
    Former Employee - Barista in Washington, DC

    I worked at Starbucks part-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Flexible work schedule, and amazing boss

    Cons

    Bias politics, and inadequate compensation for the amount of manual work done

    Advice to Management

    Promote from within.


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  5. Fast paced, stressful, and unrewarding.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Herndon, VA
    Current Employee - Shift Supervisor in Herndon, VA

    I have been working at Starbucks full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The benefits are phenomenal and there's something to be said about a source of free coffee.

    Cons

    Everything else. The customers are disrespectful and treat you as a utility rather than a human. The pay is insultingly low. You will work with a collection of degenerate stoners and drunkies who work at Starbucks simply because they have nowhere else to go. Extremely fast-paced and stressful at busy stores with little to no recognition nor reward. Even with tips, the pay simply does not match the workload and does not make this a good choice for anyone looking for more than a temporary job in school.

    Advice to Management

    The pay has to go up. Store prices have increased and cost-of-living around the country is on the rise. Working hard for 40+ hours a week after 2 years should not keep you so poverty stricken that you struggle to make rent. A pat on the back does not make up for a deficit in the real reason we all hold jobs.


  6. Helpful (1)

    Higher management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Starbucks Store Manager in Olney, MD
    Former Employee - Starbucks Store Manager in Olney, MD

    I worked at Starbucks full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Customers are awesome! Quite like family! As well as your partners are like family.

    Cons

    It takes years to move up in this company. And when you do watch out. They will be on your back like white on rice. If you are high on labor your butt is on the line. Starbuck's hates overtime. Anyone who goes over gets yelled at and written up. This company does not care about it's partners like they claim. Everyone including long time partners are expendable! Watch out! you could be next!

    Advice to Management

    Remember who has put blood, sweat and tears into their job! Those with awesome reviews should be taken into consideration not thrown out with the trash!


  7. Great as a temporary/college job, don't expect much more.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Alexandria, VA
    Former Employee - Barista - Starbucks in Alexandria, VA

    I worked at Starbucks full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    -Free pound of coffee, instant VIA, or Tazo tea tin per week.
    -Pretty fun coworkers
    -Balance between work and life was pretty good, had an easy time scheduling around other life expectations

    Cons

    -Ridiculous sales expectation from management.
    -Disgustingly entitled customers and customer culture.
    -No consistency. The rules you follow depend on who's shift at the time, whether the manager is in or not, who you're working with; it's ridiculous and made both employees AND customers confused.
    -Company seems to be going toward Pizza Hut levels....before I left they were starting to hire high school kids and recent grads for less than 8 dollars an hour, which I never even heard about Starbucks doing.
    -Women at the store I worked at got hired for 5 cents less than the men did (Knew this because a shift pointed it out to our manager when he was checking employee records, nothing was ever done about this).

    Advice to Management

    Hiring high schoolers at less than 8 dollars an hour, putting them on priority over more experienced candidates tells me you're aiming for Pizza Hut and Papa John's level of being cheapskates; you think that you'll save money by hiring cheap labor, don't know why you need to save any money when Starbucks makes bank. You'd better reverse this trend 'cause you'll be losing your customer base of hipsters.


  8. worst job ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Silver Spring, MD
    Former Employee - Shift Supervisor in Silver Spring, MD

    I worked at Starbucks full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    provides health care benefits after a grace period of a year.

    Cons

    Poor training and management. employees come to work high as kites with no repercussions from management. management can be a joke at times. district managers don't care about work environment as long as their stores are making a lot of money.

    Advice to Management

    District managers, high capable store managers who know how to leader and manage a store.


  9. it has its ups and downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Gaithersburg, MD
    Former Employee - Barista in Gaithersburg, MD

    I worked at Starbucks part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great customers, fun employees, learn lots of experience, free beverages while working, benefits are pretty good. high cleaning standards... usually.

    Cons

    company's mission statements are a lie, company is hypocritical, some corrupt employees, favoritism even with illegal activity so dont try to report anything bc you will get fired for it. they prefer liars and thieves. but some stores i am sure are different. my old store use to be great, until an unprofessional store manager was hired. manipulative, emotionally and mentally unstable. smh
    oh and you gain tons of weight while employed. i lost of 25 pounds when i left after working there for 4.5 years. food and drinks are very unhealthy.

    Advice to Management

    have higher standards for the people you hire. maybe you should stop hiring outside the company. what is the point of offering growth if you dont allow anyone to grow and instead you hire unfit people outside the company. sucks bc a few bad apples ruined my love for starbucks.


  10. Helpful (1)

    A fun job with troubled management

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Silver Spring, MD
    Current Employee - Barista in Silver Spring, MD

    I have been working at Starbucks

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -It's generally a fun job and your coworkers will probably be young people you can get along with. I have made some good friends, and if you come on shift with a positive attitude, you will have a good time.

    -There are a lot of benefits to working for a big company; one of them being the ability to transfer or pick up shifts almost anywhere you can think of. It also means lots of places to use your 30% discount. Stock options are still a rare benefit for a retail job, and the stock performs well.

    -If you stay with the company, you can work your way up to a comfortable income. Many store managers and some district managers started out as baristas.

    -The 10 minute breaks at Starbucks are better than most because, hey, you're already in a cafe! Make yourself a free drink and chillax

    -It's physically and mentally demanding. Ask any barista how many tasks they can do in the 12 seconds that the blender is running!

    Cons

    -Retail management, at least in my area, is dysfunctional. Some managers, like my own, are more concerned with receiving their various bonuses than being an effective leader for the store. I am continually shocked by some of the sketchy methods used to meet the benchmarks set by corporate (inadequate facilities maintenance, paying baristas cash under the table to meet labor targets, re-steaming old milk to reduce the amount that we need to buy; the list goes on)

    -Training is minimal, and turnover is high. Labor allotment always seems just slightly below what we need to get the job done

    -The reputation that Starbucks has for quick advancement was formed before 2008 when they were expanding quickly and constantly building new stores. You can still work your way up, but it will take a lot longer than it used to

    -Feedback on job performance from the store manager is one-sided. They will let you know instantly if they think you're doing something wrong, but 6-month reviews are done without the knowledge of the barista being reviewed. Nobody is told when their review has taken place. Shift supervisors tend to be more open with feedback.

    -Input from baristas regarding store operations are either ignored or condescendingly rejected out of hand. Programs like "Coffee Master" are in place for employee development, but little to no time is given to complete them. I was essentially expected to do the program on my own time (unpaid) if I wanted to be certified.

    -Write-ups are at the discretion of the SM and they can be completely arbitrary. Employees have been written up for violations months after the fact, with no proof given and no recourse available. One write-up, or "Corrective Action" does not affect your employment status, but management can hold it over your head years later, in some cases using it to deny you promotions or threaten you with termination

    Advice to Management

    Corporate management could solve a lot of issues by rethinking the way they give bonuses to store managers. As it stands, the bonuses and unrealistic expectations are an incentive for managers to disobey policy.


  11. Gone downhill

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairfax, VA
    Current Employee - Anonymous Employee in Fairfax, VA

    I have been working at Starbucks

    Disapproves of CEO
    Disapproves of CEO

    Pros

    The benefits by far are the best reason to work for Starbucks: health and life insurance, 401K, stock option, free drinks, weekly markouts, and other perks. And these are all available to part-timers.

    Depending on the store you are at, you work with really good people, and it can be fun. It's easy to transfer stores if you are unhappy with yours.

    Making drinks can be fun.

    Cons

    Customers are by far the worst part about the job because they can be extremely rude addicts, but Starbucks policy turns you into their doormat.

    Don't try to move up in the company because they make it easy for some and extremely hard for others. This is not based on any professional standards by any means. Unless you plan on moving up to corporate, moving up at all is not worth it. Stay a barista. Do your 20 hours. Just enough for benefits. Have something else to do.

    Advice to Management

    Stop treating hard workers like crap. Stop turning a blind eye to the lazy ones. Stop treating everyone in retail like they should be robots. Stop punishing us for being human. Stop saying you care and start acting like it.



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