Starbucks

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Starbucks Reviews in Washington, DC

Updated Jul 23, 2014
All Employees Current Employees Only

3.7 83 reviews

77% Approve of the CEO

Starbucks Chairman, President, and CEO Howard D. Schultz

Howard D. Schultz

(56 ratings)

78% of employees recommend this company to a friend

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees(in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week(in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field(in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners(in 114 reviews)

8 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Higher management

    Starbucks Store Manager (Former Employee) Olney, MD

    ProsCustomers are awesome! Quite like family! As well as your partners are like family.

    ConsIt takes years to move up in this company. And when you do watch out. They will be on your back like white on rice. If you are high on labor your butt is on the line. Starbuck's hates overtime. Anyone who goes over gets yelled at and written up. This company does not care about it's partners like they claim. Everyone including long time partners are expendable! Watch out! you could be next!

    Advice to Senior ManagementRemember who has put blood, sweat and tears into their job! Those with awesome reviews should be taken into consideration not thrown out with the trash!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great as a temporary/college job, don't expect much more.

    Barista - Starbucks (Former Employee) Alexandria, VA

    Pros-Free pound of coffee, instant VIA, or Tazo tea tin per week.
    -Pretty fun coworkers
    -Balance between work and life was pretty good, had an easy time scheduling around other life expectations

    Cons-Ridiculous sales expectation from management.
    -Disgustingly entitled customers and customer culture.
    -No consistency. The rules you follow depend on who's shift at the time, whether the manager is in or not, who you're working with; it's ridiculous and made both employees AND customers confused.
    -Company seems to be going toward Pizza Hut levels....before I left they were starting to hire high school kids and recent grads for less than 8 dollars an hour, which I never even heard about Starbucks doing.
    -Women at the store I worked at got hired for 5 cents less than the men did (Knew this because a shift pointed it out to our manager when he was checking employee records, nothing was ever done about this).

    Advice to Senior ManagementHiring high schoolers at less than 8 dollars an hour, putting them on priority over more experienced candidates tells me you're aiming for Pizza Hut and Papa John's level of being cheapskates; you think that you'll save money by hiring cheap labor, don't know why you need to save any money when Starbucks makes bank. You'd better reverse this trend 'cause you'll be losing your customer base of hipsters.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    worst job ever

    Shift Supervisor (Former Employee) Silver Spring, MD

    Prosprovides health care benefits after a grace period of a year.

    ConsPoor training and management. employees come to work high as kites with no repercussions from management. management can be a joke at times. district managers don't care about work environment as long as their stores are making a lot of money.

    Advice to Senior ManagementDistrict managers, high capable store managers who know how to leader and manage a store.

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    it has its ups and downs

    Barista (Former Employee) Gaithersburg, MD

    Prosgreat customers, fun employees, learn lots of experience, free beverages while working, benefits are pretty good. high cleaning standards... usually.

    Conscompany's mission statements are a lie, company is hypocritical, some corrupt employees, favoritism even with illegal activity so dont try to report anything bc you will get fired for it. they prefer liars and thieves. but some stores i am sure are different. my old store use to be great, until an unprofessional store manager was hired. manipulative, emotionally and mentally unstable. smh
    oh and you gain tons of weight while employed. i lost of 25 pounds when i left after working there for 4.5 years. food and drinks are very unhealthy.

    Advice to Senior Managementhave higher standards for the people you hire. maybe you should stop hiring outside the company. what is the point of offering growth if you dont allow anyone to grow and instead you hire unfit people outside the company. sucks bc a few bad apples ruined my love for starbucks.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    A fun job with troubled management

    Barista (Current Employee) Silver Spring, MD

    Pros-It's generally a fun job and your coworkers will probably be young people you can get along with. I have made some good friends, and if you come on shift with a positive attitude, you will have a good time.

    -There are a lot of benefits to working for a big company; one of them being the ability to transfer or pick up shifts almost anywhere you can think of. It also means lots of places to use your 30% discount. Stock options are still a rare benefit for a retail job, and the stock performs well.

    -If you stay with the company, you can work your way up to a comfortable income. Many store managers and some district managers started out as baristas.

    -The 10 minute breaks at Starbucks are better than most because, hey, you're already in a cafe! Make yourself a free drink and chillax

    -It's physically and mentally demanding. Ask any barista how many tasks they can do in the 12 seconds that the blender is running!

    Cons-Retail management, at least in my area, is dysfunctional. Some managers, like my own, are more concerned with receiving their various bonuses than being an effective leader for the store. I am continually shocked by some of the sketchy methods used to meet the benchmarks set by corporate (inadequate facilities maintenance, paying baristas cash under the table to meet labor targets, re-steaming old milk to reduce the amount that we need to buy; the list goes on)

    -Training is minimal, and turnover is high. Labor allotment always seems just slightly below what we need to get the job done

    -The reputation that Starbucks has for quick advancement was formed before 2008 when they were expanding quickly and constantly building new stores. You can still work your way up, but it will take a lot longer than it used to

    -Feedback on job performance from the store manager is one-sided. They will let you know instantly if they think you're doing something wrong, but 6-month reviews are done without the knowledge of the barista being reviewed. Nobody is told when their review has taken place. Shift supervisors tend to be more open with feedback.

    -Input from baristas regarding store operations are either ignored or condescendingly rejected out of hand. Programs like "Coffee Master" are in place for employee development, but little to no time is given to complete them. I was essentially expected to do the program on my own time (unpaid) if I wanted to be certified.

    -Write-ups are at the discretion of the SM and they can be completely arbitrary. Employees have been written up for violations months after the fact, with no proof given and no recourse available. One write-up, or "Corrective Action" does not affect your employment status, but management can hold it over your head years later, in some cases using it to deny you promotions or threaten you with termination

    Advice to Senior ManagementCorporate management could solve a lot of issues by rethinking the way they give bonuses to store managers. As it stands, the bonuses and unrealistic expectations are an incentive for managers to disobey policy.

    No, I would not recommend this company to a friend

    • Work/Life Balance
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    Gone downhill

    Anonymous Employee (Current Employee) Fairfax, VA

    ProsThe benefits by far are the best reason to work for Starbucks: health and life insurance, 401K, stock option, free drinks, weekly markouts, and other perks. And these are all available to part-timers.

    Depending on the store you are at, you work with really good people, and it can be fun. It's easy to transfer stores if you are unhappy with yours.

    Making drinks can be fun.

    ConsCustomers are by far the worst part about the job because they can be extremely rude addicts, but Starbucks policy turns you into their doormat.

    Don't try to move up in the company because they make it easy for some and extremely hard for others. This is not based on any professional standards by any means. Unless you plan on moving up to corporate, moving up at all is not worth it. Stay a barista. Do your 20 hours. Just enough for benefits. Have something else to do.

    Advice to Senior ManagementStop treating hard workers like crap. Stop turning a blind eye to the lazy ones. Stop treating everyone in retail like they should be robots. Stop punishing us for being human. Stop saying you care and start acting like it.

    • Work/Life Balance
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    • No Opinion of CEO

     

    Fun for a short while

    Barista (Former Employee) Fairfax, VA

    ProsWorking as as Barista is easy and run work. There is not much you need to do to be qualified for this job, other than like coffee and have an outgoing personality. You get to be around coffee all day and taste test things. You receive a pound of free coffee every week or a package of tea. It gives you a chance to sample just about everything.

    Getting to know the customers is fun. The managers are usually decent enough to understand you and be flexible. You work with many students and younger people and thus the work environment is fun.

    ConsYou are on your feet every day, all the time. When you work an 8 hour day, you are given one 10min break and one 30min break. It's not much of a break, but rather a chance to rest your feet for a little while or stuff your face with a quick bite to eat. Managers usually look down on workers because the turn over rate is so high and don't really expect you to stay long. As a result, people don't stay very long. Although the coffee machines have the ability to create fantastic coffee, the limited training that you receive makes it almost impossible to create the great coffee that you could.

    Advice to Senior ManagementGive Baristas more respect and training.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    SM position is ok, the rest SUCK!

    Store Manager (Current Employee) Arlington, VA

    ProsThe salary for an SM really isn't that bad. An outside hire is usually better compensated.

    ConsThe micromanagement is ridiculous. Constant, nerve-wracking micromanagement. Work/life balance could use some adjustment. However, the really big issues are these idiotic old ideas the company holds to about being the "finest purveyor" of coffee out there. Our whole bean is really good, consistently. But we are a quick-serve coffee business, not a restaurant, not a cd store, not a bookstore. We need to get away from all the extraneous b.s. we serve, and just get back to high quality coffee. Unfortunately, most of the leadership wants to give lots of "feel-good" speeches and not effect change, really.

    Advice to Senior ManagementStop the B.S!! We are not a quaint little coffee shop anymore. We own this segment, but trying to find "our roots" does not help with quality, with consistency. If you really want to do that, hire more "baristas", and send them for formalized training at a training center solely used for that purpose. We need more people, or less crazy programs thrown at us from departments within the company trying to justify their existence. But pick something, and be consistent. I thought Howard was going to change things when he came back, but he seems to be playing along the same lines as the moron before him. CEOs should be paid by performance, not position.

    No, I would not recommend this company to a friend

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