Starbucks Reviews in Washington, DC

Updated September 9, 2014
Updated September 9, 2014
4,566 Reviews
3.7
4,566 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,101 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

18 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent Company for High School & College Students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Rockville, MD
    Former Employee - Barista in Rockville, MD

    I worked at Starbucks full-time for more than 3 years

    Pros

    Coworkers and entertaining customers make it a great work environment. This place also has flexible work hours.

    Cons

    Management, early work hours, and the low pay can make this job seem stressful and endless.

    Advice to ManagementAdvice

    Manager and DM's, if they are good, will go along way to address issues and improving the work environment. If not, it will be uncomfortable to work here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Ok, But Mentally and Physically Exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  West Springfield, VA
    Current Employee - Barista in West Springfield, VA

    I have been working at Starbucks part-time for more than 3 years

    Pros

    Some of the pros are: Great flexible schedule for college students, Awesome coworkers, Relatively easy tasks, Get time off when you ask for it (mostly) , and Very little micro-management from shift managers.

    Cons

    Some of the cons are: ZERO work-life balance (Starbucks is life), all partners in the store are on the front line of angry customers and the manager often throws baristas under the bus; Stores are almost always understaffed and managers rarely hire new people; you will be worked to the bone (there is very little down time) and always something needing to get done, Lots of tasks involved in opening/closing the store that are only given (on average) 30 minutes to complete. I could go on and on but I won't.

    Advice to ManagementAdvice

    One thing I would ask, no beg of engagement is to please just hire new/more workers. Starbucks can be great, but when understaffed is like hell on Earth. Another tip to give management would be to work better on actually training people. Its fine and well to have them watch a lot of videos from Howard Schulz explaining the companies mission, and its also great that they learn how to make a latte/cappuccino. But what's not so great is when the new partners are thrown onto the floor and have no clue how they fit into the routine of the shift, or what they should be doing. It was really tough for me to learn what to do on a given shift based on my own training and all of the newer hires have quit because they aren't getting it. One last thing: NO HATS!! If Starbucks is trying to sell itself to customers as an upscale cafe-- DON"T make your employees wear hats! Nothing says, "would you like fries with that?" more than a tacky uniform with a matching company logo hat.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    OK part time, but don't become a supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor  in  Arlington, VA
    Current Employee - Shift Supervisor in Arlington, VA

    I have been working at Starbucks part-time for more than a year

    Pros

    A lot of benefits for part time (20 hours+) employees such as health insurance, tuition assistance, free coffee, discounts on many different things (movie tickets, stuff like that). The atmosphere is different in every Starbucks, but most of the time the partners (team members) are a lot of fun to work with. You have a review and a chance for a raise every 6 months which is also a nice perk.

    Cons

    As a barista, its just ok. I got promoted to a supervisor which is a $1 raise, but you end up doing a lot more than what you get paid for. The manager makes 4 times what we make, yet we share their responsibilities. Its a lot of stress for no money, especially in the DMV area. Terrible hours, and no weekends or holidays off, so if you have a family, I don't recommend this job. Even if theres 3 feet of snow on the roads, you are still expected to make it to work.

    Advice to ManagementAdvice

    Lately, it feels like no one cares about the employees. The district managers, or even managers should be able to make the call that if theres a hurricane or too much snow to get to work, we shouldn't have to drive through the unsafe situations to get to the store. Getting a writeup for not wanting to endanger my life for $10/hr seems extremely unfair. Making this little money shouldn't come with such a high risk.

    The managers also know how to pass along most of their responsibilities to the supervisors. The supervisor position isn't what it used to be, and I'm sad to say after I leave this company, I'd never come back. I used to love working there. The fact that I make $14,000/yr and have almost as much responsibility as someone who makes 3-4 times what I do- its good reason to slack off or just walk out. It isn't promoting an environment where people want to work hard, and it makes it hard to be friendly to customers. There is no work-life balance, in fact, I really don't have a life outside of Starbucks since weekends are mandatory, and its viewed negatively to take a holiday off to spend time with family- especially when the managers can do it, and the supervisors are left to pick up the slack.

    Another thing to consider- is the way in which we can move up in the company. I have now been asked twice to transfer stores to eventually become an ASM, but to do so would mean traveling an hour to and from work with no guarantee of the position. In fact until I'm at the store for at least a month, I'd be paying 3 times more in gas but not making any more money. I've seen a lot of people go through this, and never get promoted, so I have always declined. Its sad that a company I used to love so much has become so flawed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Starbucks-It's Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Reston, VA
    Current Employee - Barista in Reston, VA

    I have been working at Starbucks full-time for more than 5 years

    Pros

    It's a good company, especially for college students who want to have a fun and exciting atmosphere. Free Coffee.

    Cons

    Got new district manager, now there is a constant pressure to move up .

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Rockville, MD
    Former Employee - Barista in Rockville, MD

    I worked at Starbucks part-time for less than a year

    Pros

    The training that they did was pretty good and they use decent equipment

    Cons

    Lots of memorization and quick paced sometimes not enough people on shifts or stock running out during busy times

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Fun but tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Arlington, VA
    Current Employee - Barista in Arlington, VA

    I have been working at Starbucks part-time for less than a year

    Pros

    Free coffee, flexible hours, more than minimum wage salary

    Cons

    long hours of standing and rude customers

    Advice to ManagementAdvice

    Be nice to employees

    Recommends
    Approves of CEO
  8.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Potomac, MD
    Former Employee - Shift Supervisor in Potomac, MD

    I worked at Starbucks part-time for more than 3 years

    Pros

    Benefits, training, colleagues, customers, compensation, location

    Cons

    Hours, no room for growth

    Advice to ManagementAdvice

    Listen to your baristas when they have great ideas!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Washington, DC
    Former Employee - Store Manager in Washington, DC

    I worked at Starbucks full-time for more than 5 years

    Pros

    Discounts
    Early hours
    Customers become friends
    Company gives back to the community

    Cons

    Long hours
    Not enough labor hours to support manager
    upper management is operates like a click -- not test worthy (one particular DM not all)
    High turnover of managers and DM

    Advice to ManagementAdvice

    This company promotes a open door policy -- however, it only applies to the barista thru Store Manager. The company does not take feedback about District Managers and up. The only time something is done is when the upper manager is not making the numbers.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Overworked and unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  Washington, DC
    Former Employee - Barista - Starbucks in Washington, DC

    I worked at Starbucks full-time for more than 3 years

    Pros

    -Benefits. Those alone were worth the cost of admission.
    -Free pound of coffee every week. I ended up with so much excess, I was giving it away.
    -Potential for a flexible schedule- very dependent on your supervisor, but the potential is there.

    Cons

    -Insanely busy, and never enough staff to adequately handle rushes.
    -Customers are either so intimidated by the menu they hold everything up for 10+ minutes, or treat you like dirt.
    -The last iteration of the "cadence" you're supposed to follow while making drinks requires 3+ people to perform correctly. I understand Starbucks is interested in saving our wrists, but at a certain point, we need to put customer fulfillment over every aspect of personal comfort.
    -Attempting to get time off can be like pulling teeth. I frequently had to plan my social life 1+ months in advance. Even worse was attempting to get medical leave.

    Advice to ManagementAdvice

    Stop treating "partners" like morons/taking over our entire lives- we do have things other than Starbucks to consider.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good for college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Germantown, MD
    Current Employee - Barista in Germantown, MD

    I have been working at Starbucks part-time for more than a year

    Pros

    benefits, discounts and flexible schedule

    Cons

    a lot of employee drama

    Advice to ManagementAdvice

    quit

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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