Starbucks

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Starbucks Reviews in Washington, DC

Updated November 9, 2014
Updated November 9, 2014
5,136 Reviews
3.7
5,136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,457 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Coffee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Washington, DC
    Current Employee - Barista in Washington, DC

    I have been working at Starbucks full-time (more than an year)

    Pros

    The food is good and the people are nice

    Cons

    The food and drinks are a little over priced

    Advice to ManagementAdvice

    Give employees paid lunch and more vacation time

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Bittersweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Washington, DC
    Current Employee - Shift Supervisor in Washington, DC

    I have been working at Starbucks as a contractor (more than 5 years)

    Pros

    The Schedule is flexible. The benefits are great.

    Cons

    A lot of the upper management have no interest in teaching the partners about coffee and what it means to work for starbucks

    Advice to ManagementAdvice

    hire within; Listen more to what the partners have to say. Get back into the real reason this company was started, other than to make money

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Overutilized, underappreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Fairfax, VA
    Former Employee - Shift Supervisor in Fairfax, VA

    I worked at Starbucks full-time (more than an year)

    Pros

    Coffee, ability to give proper customer service

    Cons

    Constant repetitive music, ever increasing responsibilities without incentive, MICROMANAGEMENT (the job is quite simple but your manager will try to dictate how you approach EVERY SINGLE TASK)

    Advice to ManagementAdvice

    Respect your coworkers, don't expect them all to want to move up the corporate ladder.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Decent Company for High School & College Students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Rockville, MD
    Former Employee - Barista in Rockville, MD

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Coworkers and entertaining customers make it a great work environment. This place also has flexible work hours.

    Cons

    Management, early work hours, and the low pay can make this job seem stressful and endless.

    Advice to ManagementAdvice

    Manager and DM's, if they are good, will go along way to address issues and improving the work environment. If not, it will be uncomfortable to work here.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Ok, But Mentally and Physically Exhausting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in West Springfield, VA
    Current Employee - Barista in West Springfield, VA

    I have been working at Starbucks part-time (more than 3 years)

    Pros

    Some of the pros are: Great flexible schedule for college students, Awesome coworkers, Relatively easy tasks, Get time off when you ask for it (mostly) , and Very little micro-management from shift managers.

    Cons

    Some of the cons are: ZERO work-life balance (Starbucks is life), all partners in the store are on the front line of angry customers and the manager often throws baristas under the bus; Stores are almost always understaffed and managers rarely hire new people; you will be worked to the bone (there is very little down time) and always something needing to get done, Lots of tasks involved in opening/closing the store that are only given (on average) 30 minutes to complete. I could go on and on but I won't.

    Advice to ManagementAdvice

    One thing I would ask, no beg of engagement is to please just hire new/more workers. Starbucks can be great, but when understaffed is like hell on Earth. Another tip to give management would be to work better on actually training people. Its fine and well to have them watch a lot of videos from Howard Schulz explaining the companies mission, and its also great that they learn how to make a latte/cappuccino. But what's not so great is when the new partners are thrown onto the floor and have no clue how they fit into the routine of the shift, or what they should be doing. It was really tough for me to learn what to do on a given shift based on my own training and all of the newer hires have quit because they aren't getting it. One last thing: NO HATS!! If Starbucks is trying to sell itself to customers as an upscale cafe-- DON"T make your employees wear hats! Nothing says, "would you like fries with that?" more than a tacky uniform with a matching company logo hat.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    OK part time, but don't become a supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Arlington, VA
    Current Employee - Shift Supervisor in Arlington, VA

    I have been working at Starbucks part-time (more than an year)

    Pros

    A lot of benefits for part time (20 hours+) employees such as health insurance, tuition assistance, free coffee, discounts on many different things (movie tickets, stuff like that). The atmosphere is different in every Starbucks, but most of the time the partners (team members) are a lot of fun to work with. You have a review and a chance for a raise every 6 months which is also a nice perk.

    Cons

    As a barista, its just ok. I got promoted to a supervisor which is a $1 raise, but you end up doing a lot more than what you get paid for. The manager makes 4 times what we make, yet we share their responsibilities. Its a lot of stress for no money, especially in the DMV area. Terrible hours, and no weekends or holidays off, so if you have a family, I don't recommend this job. Even if theres 3 feet of snow on the roads, you are still expected to make it to work.

    Advice to ManagementAdvice

    Lately, it feels like no one cares about the employees. The district managers, or even managers should be able to make the call that if theres a hurricane or too much snow to get to work, we shouldn't have to drive through the unsafe situations to get to the store. Getting a writeup for not wanting to endanger my life for $10/hr seems extremely unfair. Making this little money shouldn't come with such a high risk.

    The managers also know how to pass along most of their responsibilities to the supervisors. The supervisor position isn't what it used to be, and I'm sad to say after I leave this company, I'd never come back. I used to love working there. The fact that I make $14,000/yr and have almost as much responsibility as someone who makes 3-4 times what I do- its good reason to slack off or just walk out. It isn't promoting an environment where people want to work hard, and it makes it hard to be friendly to customers. There is no work-life balance, in fact, I really don't have a life outside of Starbucks since weekends are mandatory, and its viewed negatively to take a holiday off to spend time with family- especially when the managers can do it, and the supervisors are left to pick up the slack.

    Another thing to consider- is the way in which we can move up in the company. I have now been asked twice to transfer stores to eventually become an ASM, but to do so would mean traveling an hour to and from work with no guarantee of the position. In fact until I'm at the store for at least a month, I'd be paying 3 times more in gas but not making any more money. I've seen a lot of people go through this, and never get promoted, so I have always declined. Its sad that a company I used to love so much has become so flawed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Starbucks-It's Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Reston, VA
    Current Employee - Barista in Reston, VA

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    It's a good company, especially for college students who want to have a fun and exciting atmosphere. Free Coffee.

    Cons

    Got new district manager, now there is a constant pressure to move up .

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Rockville, MD
    Former Employee - Barista in Rockville, MD

    I worked at Starbucks part-time (less than an year)

    Pros

    The training that they did was pretty good and they use decent equipment

    Cons

    Lots of memorization and quick paced sometimes not enough people on shifts or stock running out during busy times

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Fun but tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Arlington, VA
    Current Employee - Barista in Arlington, VA

    I have been working at Starbucks part-time (less than an year)

    Pros

    Free coffee, flexible hours, more than minimum wage salary

    Cons

    long hours of standing and rude customers

    Advice to ManagementAdvice

    Be nice to employees

    Recommends
    Approves of CEO
  11.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Potomac, MD
    Former Employee - Shift Supervisor in Potomac, MD

    I worked at Starbucks part-time (more than 3 years)

    Pros

    Benefits, training, colleagues, customers, compensation, location

    Cons

    Hours, no room for growth

    Advice to ManagementAdvice

    Listen to your baristas when they have great ideas!

    Recommends
    Neutral Outlook
    No opinion of CEO

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