Starwood Hotels & Resorts

  www.starwoodhotels.com
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Starwood Hotels & Resorts Reviews in New York City, NY

Updated Mar 7, 2014
All Employees Current Employees Only

3.7 40 reviews

73% Approve of the CEO

Starwood Hotels & Resorts President & CEO Frits van Paasschen

Frits van Paasschen

(11 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • get to work with many talented people from around the world(in 14 reviews)

  • Good benefits we get hotel discounts(in 24 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property(in 19 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up(in 23 reviews)

18 Employee Reviews Back to all reviews
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    • Culture & Values
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    Growing Hotel Chain

    Sales (Former Employee) New York, NY

    ProsThe company's salary range seems to be higher than most hotel chains.

    ConsProviding more training to employees should be given more focus.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Exciting company to work for, but with challenges typical of a Fortune 500 co.

    Manager (Current Employee) New York, NY

    ProsInnovative company, exciting projects to work on, can lead to a fulfilling career if you are someone who knows how to navigate a highly-corporate environment.

    ConsChallenges are very typical of a fortune 500 company: lots of politics & red tape to navigate. Can be slow to implement new processes (especially those aimed at driving efficiency/innovation).

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    The hotel exemplifies New York City's culture

    Anonymous Employee (Former Employee) New York, NY

    ProsThey are a Union hotel, and you will have both Union Worker's benefits as well as Starwood Hotel brand's benefits.

    ConsAs with most Union properties, the employee mentality and moral may not always make it the happiest of places to work in but most jobs are not 100% perfect so this is not so bad as long as you do your job, you should be fine. The management could use some training in fairness and professionalism.

    Advice to Senior ManagementYour managers should be retrained and tested for the quality of their professional demeanor regularly because they often are the first people to bring a poor example of customer service to the internal client which are the employees that they manage.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
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    Decent place to work

    Intern (Former Employee) New York, NY

    ProsRelaxed surroundings, newly renovated office

    ConsNot many interactions among employees as expected

    Advice to Senior ManagementI think they are doing a great job to make quick wins and also the long-term success.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    It's a nice small hotel to work for with great people to work with.

    Front Desk Agent (Current Employee) Tarrytown, NY

    ProsNice place to work. Constant guest who stay each week. Great employee benefits.

    ConsTurnover is really high. Employees don't stay too long.

    Yes, I would recommend this company to a friend

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    A positive work experience that brought about learning and growth. The company has good values and is progressive

    Brand Design (Former Employee) White Plains, NY

    ProsStarwood can offer good travel opportunities and perks both job-related and for personal time. The company has a great community of associates. Duties are dynamic which keeps things interesting. The intricate network of this business model was beneficial to learn.

    ConsLarge corporations can be cumbersome and it can take a while to accomplish something due to the dense line of protocols and chain of command.

    Advice to Senior ManagementTreat your contractors like part of the family.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Overall good but room for improvement

    Director (Former Employee) New York, NY

    ProsI worked for Starwood for 10 years. Started off as a guest service manager and held various roles including Director of Housekeeping, Director of Front Office, Director of Guest Services. Had many opportuinites to advance in my 10 years which is why I stated so long. Learned alot and met alot of people along the way who helped me advance my career.

    ConsWhen you get promoted in Starwood, they don't take care of you financially. I have been promoted to positions and at times was paid over $20K less than my predecessor which never made much sense to me. I understand that salary is based on experience but in some cases it was robbery. They always stuck to "we don't give more than a XX% increase". It was just a way to save money. I always took the positions though as I worked hard and moved up quickly, faster than I would If I jumped companies at the time. I ultimately left as I hit a point where I couldn't advance anymore. They always said, "we promote from within" or "preference is always to those who work for the company/brand" but I found that get to the next level (Director of Rooms/Operations), they only wanted people with prior experience despite telling me I was ready (I was considered "high-potential") and ultimately proved that I was better than the ones they gave certain positions to.

    Advice to Senior ManagementStarwood has lost A LOT of good people over the past few years, atleast in the NYC market and they should try to find a better way of retaining them. Don't screw those financially that are promoted from within. Don't lose sight of your "high-potential" managers. Have senior level managers spend some time with managers of all levels, not just General Managers. They'll probably be interested in what they would find.

    Yes, I would recommend this company to a friend

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    Interesting, egalitarian corporate culture.

    Senior Financial Analyst (Former Employee) White Plains, NY

    ProsVery open, non-pressured corporate culture. Celebrates diversity among it's employees. Well run, with high ethical standards. Motivated, self-propelled workforce. Salaries and overall compensation at or above industry standards.

    ConsPerhaps a bit top-heavy in the VP/Sr. VP department. But people are promoted on merit and for their smarts and contributions.

    Advice to Senior ManagementHire your good contractors! You've got some wonderful people working with you. Take the time to discover their abilities and bring them on board.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    A company with great people and nice hotel perks.

    Anonymous Employee (Former Employee) White Plains, NY

    ProsWhen I worked for Starwood, the economy was good. A lot of people were hired at corporate in a short period of time - it was like a revolving door. Although it was quite unorganized, people had a tendency to roll up their sleeves to get the job done. It was fun when Barry was there. Lot's of great parties - great working atmosphere.

    ConsFrom what I hear now from current employees, Starwood just isn't the same. It has taken a beating from the economy and, as a result, morale took a huge hit.

    Advice to Senior ManagementDon't underestimate the power of good perks. Star HOT rates are fabulous, but also keep in mind that the other perks are important too - especially when the economy isn't at it's best.

    Yes, I would recommend this company to a friend

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    Fun, Good Pay, Decent Growth

    Welcome Desk Agent (Current Employee) New York, NY

    ProsFun work environment, very good pay, decent opportunity for growth

    ConsNot good at recognizing achievements, very difficult clientle, easily throws away loved employees over simple issues

    Advice to Senior ManagementApplaud good work, and give valuable employees second chances

    Yes, I would recommend this company to a friend

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