Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com

Starwood Hotels & Resorts Reviews in Stamford, CT

Updated September 14, 2014
Updated September 14, 2014
693 Reviews
3.6
693 Reviews
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Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
296 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 16 reviews)

  • Good benefits we get hotel discounts (in 26 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 22 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 26 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1.  

    Really sharpened my skills at Starwood

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager in Stamford, CT
    Former Employee - IT Project Manager in Stamford, CT

    I worked at Starwood Hotels & Resorts as a contractor (more than an year)

    Pros

    The people there are smart and really care about the company.

    Cons

    Lots of growth over the last couple of years and now its important that the management systems catch up. Heroics typically needed to meet IT launch commitments which would not be necessary if all processes were documented and and there was rigor around enforcing compliance.

    Advice to ManagementAdvice

    Relying too much on contractors, especially given the little to no knowledge management at Starwood, means that there's no significant institutional memory. This inhibits Starwood from achieving a true environment of continuous improvement. Progress is made but the turnover means mistakes are repeated frequently because no one remembers the lessons learned previously.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Overall a good employer...some good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Manager in Stamford, CT
    Former Employee - Training Manager in Stamford, CT

    I worked at Starwood Hotels & Resorts full-time (more than 10 years)

    Pros

    Starwood has a great culture. They hire for attitude and train for skills. This can make it a wonderful place to work. My division always listened to the employee input. They conduct 360 evaluations every other year and yearly they survey the employees to see how they feel the company is doing. My favorite benefit at Starwood was summer hours. You work 1 hour extra every day Monday-Thursday (Memorial Day to Labor Day) and you only put in 4 hours on Friday. Typically you could work those hours from home.

    Cons

    Some divisions don't respect the employee's time off.You can expect long hours and you can expect to check (and respond) your email evenings, weekends and even vacation! This culture starts and the top and trickles down to the ranks. The benefits don't always make up for the demands on your time. During summer hours you can work the same number of hours during the week and just leave early on Friday.

    The health benefits are terrible. I don't know how families can afford the insurance on some of the wages. They recently changed the annual review/bonus process so now loyal employees are finally getting a more reasonable annual increase. Prior you got less than a cost of living increase for your merit raise and possibly a bonus (bonuses are based on your pay grade/band, your performance and company performance)

    Advice to ManagementAdvice

    People work to live, not live to work.

    I also have noticed that the Leadership don't practice what they preach, especially in the HR arena. Remember, how you get the job done is as important as getting the job done. You have a little Napoleon in cowboy boots creating a culture of fear.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    Truly an innovative company who focuses on lifestyle brands. Great work-life balance.

    Cons

    Promotions can be difficult as you need to move departments to really move up in the company. HR is strict about salary increases from either raises or promotions so negotiate your first salary very carefully as it will influence your pay at the company the rest of your time there.

    Advice to ManagementAdvice

    Release some of the pay and promotion rules in place so you can truly reward hard-working people who are excelling in their roles. It is better to promote and keep the good talent than lose them to another department or company because you are unable to promote them a level.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Solid company, fantastic brands, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Stamford, CT
    Current Employee - Intern in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    - The brands are so well positioned with exciting and unique programs that support the hotels.
    - Creative and bright people who love working at Starwood.
    - Chances to work with a lot of different people in different areas of the company.
    - Discounts on hotels!

    Cons

    - The office atmosphere can be a little stiff and quiet.
    - It takes a long time to get things done - typical large corporation red tape.
    - The office is too hierarchical- things happen in a set way.

    Advice to ManagementAdvice

    No complaints- good comp and benefits, enough time off, and who can argue with summer Fridays?

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    If you can't take the heat....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time (more than 5 years)

    Pros

    Solid incentive pay for above property associates and leadership, brand new LEED certified office HQ, smart & passionate people, oustanding & unique hotel brands, tons of opportunity to move and grow within the company. If you are talented you can basically have a new job every 3-5 years. Innovative and outside the box ideas are welcome and supported by leadership. Endless work & challenges for you to grow your skillset and solid career development opportunities.

    Cons

    Constant innovation and new ideas can be frustrating to those who need structure and stability. This is not a 9-5 shop. The hospitality business is 24/7 and SW expects a lot even out of it's "corporate employee"s. If you aren't ready to give 55-60 HR's a week, you are going nowhere at this company in my opinion and you may even have trouble hanging. Personally I am fine with that but can see how it's a turnoff for some who are used to the typicl 40-45/HR a week corporate job.

    Advice to ManagementAdvice

    Just be careful about putting "who you know" vs. "who is best qualified" into leadership roles. Internal promotion and bringing in "people from the industry" is needed but at times there can be bias because of the fear of externals not knowing the industry. You are missing out on some great external perspective & talent.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Good place to work... People are smart, they get it, but the process can be drawn out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Stamford, CT
    Current Employee - Analyst in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time (more than an year)

    Pros

    The people are great, the work atmosphere is nice too. Lots of corporate events.

    Cons

    drawn out process for a lot of things... long interview process. If you're a young person you are going to end up reverse commuting from NYC (like most of us), and the train can be a bit of a pain.

    Advice to ManagementAdvice

    More frequent shuttle buses. The cafeteria food can be pretty bad at times and the other options aren't great. Focus on healthier options in the cafeteria!

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    There are jems at this company, but senior managers need to be invested in developing their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT

    I worked at Starwood Hotels & Resorts full-time (more than an year)

    Pros

    the obvious: good hotel perks, fun brand to work with, people generally with a great sense of humor

    the not-so obvious: most people in the stamford office HQs are ambitious, helpful and good-natured people. but even still, they are unhappy with their work lives and stressed out by their co-workers because of a constant need to please the senior managers. senior managers rightfully should have high expectations of their associates, but should equally reward good work with productive feedback and training. the latter is often missing.

    Cons

    - inadequate on-boarding for new hires across the board. you really have to fish for information and learn to seek out resources on your own.
    - i can only speak anecdotally about my own group and a few others that i've heard about. but while there are proceses in place for "360-type" formal reviews, career development, coaching, etc., i've found that there is not enough emphasis placed on making sure that senior managers actually take the critical feedback provided by their associates and follow-through on making improvements.
    - commuting is very difficult for nyc residents. if you want to keep nyc talent, you have to work on improving the shuttle schedule / allowing for more work flexibility

    Advice to ManagementAdvice

    make it a real, financially-incentivized (if necessary) part of your "Big 5" goals to develop your people. they will be happier and more productive, and you will see the results in their work.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Excellent health benefits, sterling hotels, unique programs, adequate salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Stamford, CT
    Current Employee - Senior Manager in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time (more than 10 years)

    Pros

    Employee rates at hotels; ease in moving from one hotel or brand to another; great work culture; innovative products; employee-led initiatives; employee feedback regularly solicited; great sense of (global) community

    Cons

    Large size occasionally means slow to move; salaries are not the most competitive; when times are tight, expect drastic operational budget cuts (in lieu of lay-offs, granted); mediocre time off benefits; those promoted to management do not always receive adequate leadership training; 'promotion from within' usually only applies to lower-paying positions

    Advice to ManagementAdvice

    The message often gets lost in the middle. And sometimes doing more with less just burns out the less.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Leading company in exciting industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT

    I worked at Starwood Hotels & Resorts full-time (more than 5 years)

    Pros

    Great hotels, really great people working at HQ

    Cons

    Lack of job rotation; some expectation to move out to property after working at HQ

    Advice to ManagementAdvice

    better career tracking, coaching & mentoring.

    Recommends
    Neutral Outlook
    Approves of CEO

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